Not sure why people are complaining. I have never had one bad experience at this Wetzels. The pretzels are always delicious. I will be back.

Before I get into this review, let me make one thing clear: I am a mustard fiend and absolutely need mustard with my pretzels. The last time I came to Wetzel's Pretzels, we bought two pretzels and after paying, they told us they were completely out of mustard. The employee made it sound like this wasn't unusual and that they had been out for a while. Pretty disappointing. Fast forward about two weeks later, I decided to give them another shot because I was craving pretzels and, honestly, I usually love Wetzel's. This time, I specifically asked if they had mustard BEFORE ordering. The employee pointed to the container holding the packets, and I could clearly see at least 10-12 packets sitting there. So I order my pretzel, pay, and ask for mustard. The employee hands me... three packets. Now hold up. Three packets? That might cover like half a pretzel for me. Like I said, I'm mustard obsessed. I politely asked for a few more packets, and they told me they had to save the remaining mustard for other customers for the rest of the day. So apparently there's a serious mustard shortage happening at this location. At this point, I gave them a second chance and somehow left even more disappointed than the first time. If you're a fellow mustard lover, just be warned. Looks like Auntie Anne's might be getting my pretzel business at the Outlets at Orange from now on. read more

Wetzel's Pretzels - Store front - Pretzels Near Me - Orange, California

Average wetzels in the orange outlet. Size is now thinner than before. Warm but not quite warm. Frozen lemonade is now 7 bucks?! What can you do on a hot day. read more

Wetzel's Pretzels - Pretzels Near Me - Orange, California

I wish I could give zero stars The customer service and food is not what it used to be . The young lady EMILY S who by the way wasn't wearing a name tag and I had to ask her and she whispered it like she didn't want me to know her name was extremely rude bothered that I was ordering like I was bothering her do her job. My drink was a little more than half full I ordered a regular drink and paid for a regular drink and didnt get a FULL drink. The mozzarella sticks were barely warm and hard. She forgot to charge me for a sauce which I did not realize because she didn't give me a receipt when I went back very aggressively said here's a receipt I didn't charge tou ... look so I went ahead and ordered my sauce paid for it. She handed it to me and it was extremely burning hot and rolled her eyes as she was giving it to me so rude. read more

This place is located inside the outlet mall in Orange so there's a lot of foot traffic. There was a short line but it moved quickly. Not sure about all these reviews of bad customer service but we had a very nice girl help us at the counter on our visit. Just a salted and buttered pretzel and a cinnamon pretzel for us but she did ask if we needed sauces or anything else. read more

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Staff: The lady who helped us was nice, not exceptionally nice, but not rude either. Quality: This is the area that was most concerning. We have had the cinnamon bites many times at other locations. Every time we have had this, it has always been tasty, and tasted the same. However, this order was really bad. It was overcooked and had no flavor at all. It seemed like they were thrown in the bag and a tiny amount of cinnamon sprinkled on top. Nothing made its way into the bag. This ended up being a flavorless and disappointing purchase. Value: The price is reasonable if served correctly but this order as mentioned was a really big disappointment so in this way it was a bad deal. Overall: I was disappointed so I will not be back. read more

Wetzel's Pretzels - Pretzels Near Me - Orange, California

Wetzel's Pretzels ] Annie's Pretzels Change my mind :P (Yelp doesn't allow the carrot sign, so I improvised lol) Wetzel's Pretzels is clearly the superior pretzel. They are so fresh and warm. And that cheese (well it might not be real cheese to be honest), is so yummy with the pretzel! My boyfriend had never had Wetzel's Pretzels before and now he is a fan lol He likes the ones wrapped in wieners lol There was a line at this location. This one seems to be a very busy spot. So, plan to wait in line for a bit. Definitely worth your time to do so. My unsalted pretzel with cheese was perfect! Mmm that dough! The sweet pretzels with the icing to dip in are a yummy dessert option too! They are covered in cinnamon and are perfect for anyone with a sweet tooth. We sat at a nearby table and enjoyed these before our movie. Perfect pre-movie snack! read more

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The jalapeño dog is good. The orange creamsicle was the worst orange creamsicle I've ever had. For almost $8, it should taste better ! Go to Jamba for an orange creamsicle because the one from the pretzel spot is like a slushy and taste like frozen sunny D 8/ read more

Wetzel's Pretzels - Jalapeño hot dog - Pretzels Near Me - Orange, California

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Pretzels are always a great little snack when you get the munchies during a busy shopping day. This location is convenient and just right when it comes to a quick bite. I enjoy the bites the most. The Cheesy Dog Bites and the Pizza Bitz. Soft and tasty. Kids love them. The frozen Strawberry Lemonade hits the spot too on those hot days. Beware of brain freeze as I always drink it too fast. Just because it's so good. Lol. Will definitely come back here again. read more

So fresh and so tasty! After shopping and watching movies it's great to stop by and get some fresh pretzels. Love it!! read more

Wetzel's Pretzels - Wetzel Bitz - Pretzels Near Me - Orange, California

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I always get the Wetzel bits and the jalepeno cheese sauce. It's the only thing that gravitates me here over auntie Anne's. I recently read that for their 30 year anniversary, they had old pretzel flavors and an orange creamsicle drink. So I came specifically with that in mind. I didn't see any old / unique flavors so I opted for my usual and got the orange creamsicle. This is a hard pass. It's TOO icey and just does not hit. At first, you think the flavor is going to get there, and then it just doesn't. The cream on top literally comes from a carton and tastes like rough bits of ice. I don't think it's the location, I think the drink is exactly how it's supposed to taste and it's not worth even $3, yet alone the $7-8 I paid. With that being said, i still love my wetzel bitz dunked in some spicy cheese sauce :) read more

I mean you can never go wrong with Wetzel Pretzel. The food tastes great and is very fast. The downside to this location is parking. Yes there is plenty of parking. However do not expect it to be easy to find near this location. You will need to walk far sometimes just to get a pretzel. Overall this location is very clean and organized very well. I would only visit this location again if I was in the area, but I would not go out of my way due to the parking difficulty. read more

Hey, if you're going to charge almost $30 for 3 items, they should probably be fresh and not burnt to the point of being inedible. The pretzels pictured are the REPLACEMENT for the extra burnt ones I had to ask to for. When I said they were too hard and burnt, I mean it was like eating old taffy. When I returned to ask for a better order of cheese weenies, I wasn't asked if I wanted to wait for fresh ones, or if I wanted a refund. I was asked if I wanted the less expensive option that didn't have cheese. I definitely wanted the cheese ones, that's why I ordered them. When I asked if they were less expensive, the response was "like 30¢ or something". I found the least crispy looking cheese weenies and asked for frosting to go with my cinnamon pretzel bites I got earlier. I was charged full price, $2.10 for the frosting. read more

Wetzel's Pretzels - Burnt chewy cheese weenies - Pretzels Near Me - Orange, California

Boyfriend and I came here Saturday (11/04) at 6ish. We ordered a pizza pretzel bite and a side of the jalapeño cheese dip. Tbh it was good, until we had sharp, painful stomachaches like an hour later. If it was just me who suffered from the stomachache then I'd just strike it up as a coincidence. However, we both encountered severe pain considering we ate the same item and were both completely fine prior to consuming these deathly bites. We're both traumatized from this experience and will no longer be coming back to any of these chains. read more

My GF & I got a pepperoni pretzel, we got there a little after 10 so everything was fresh! We also got a side of jalapeño cheese. It was actually pretty spicy lol. Besides that the service was good. The cashier was helpful and got everything I ordered quickly. The store was spotless too; I'll attribute that to it being so early and then barely opening. Either way, my go to place to grab a snack at the block! read more

I would give a negative one if I could. 30 bucks for two pretzels. Gladis she claims her name was, was so rude and wouldn't wait for me to ask a question about the difference in the sizes. She was rude and walked away and never answered. I ordered a side of cheese. Another 2.10. She forgot it. There were four employees. Not sure if they spoke English because none of them would answer me when I asked for the cheese. Gladis or whatever her name was pointed to the end of a long line and said I had to wait in line again. I had three kids with me. I asked for a manager. They pretended they didn't speak English and Gladis said ohhh we don't have one and I guess his name is Marco. I am calling cooperate. I want my money back and want to spend it elsewhere. I thought times were tough. I guess business is doing fine without service. So dissatisfied and disappointed read more

this location here is all about milking customer money, Pretzel are not fresh, ask for replacement they will not remake it for you, once you buy it you eat it! Good luck with downloading the apps so you can get a free pretzels, the apps will not work and they don't care! read more

If I could give 0 stars I would. I bought s'mores pretzel bits and they were completely disgusting. Took pretzel bits and poured chocolate and threw some marshmallows on top. It wasn't even toasted. I went back and expressed displeasure politely. I had taken a few bites but these things were so gross I couldn't my even eat them. I asked if I could just have regular pretzel bites and the cashier working looked at me like I was crazy. I wasn't even rude to them or anything and when I asked for plain pretzel bites the girl was just like 'um no' I spent like $15 on shitty pretzel s'mores barf and threw them in the trash. Plus the bad customer service. No thanks. Wetzel's is going downhill read more

Need to hire better employees, worst customer service. Wouldn't give my free dip when I claimed it in the apps. Gave my sister a hard time for helping me picking up my order as well. read more

Sorry to say Wetzels charged me more than double for our treat today. When we come to Block weve ordered bites w salt and almond crunch. Then when it changed to the Outlets weve ordered bites w salt and almond crunch. Now today we came to shop and get a treat, place our order and NEVER had an issue and anyone tell us we cant mix 2 flavors. So normally we enjoy just the one bag today I had to buy 2....ridiculous! I offered to pay extra for topping but they insisted Ive never had 2toppings at there store. This is the only Wetzels we come to and to imply im lying makes me very upset! And to make matters worse the young girl cashier and the male in blue shirt laugh and poked to other staff about me. If this is how maturity is displayed please hire more responsible individuals. read more

Wetzel's Pretzels - Pretzels Near Me - Orange, California

Went here today and was disappointed just like many other people. I ordered pretzel bites, cheese dip, and a water. The pretzels tasted a little odd, like they had garlic on them or something. Not horrible, but definitely not the normal flavor. The cheese had pooled oil in it; no idea how that happened. Again, not horrible, but also not ideal. The worst part was that they would not provide a cup of water. I asked, and the counter person said they don't have that. I pointed out to her that the drink dispenser right behind her clearly had a tab that said "water" and they had cups, so they obviously had it. She didn't care and still said no. So I had to buy a bottle water with a partially ripped label (probably the absolute cheapest bottled water they could source). Lastly, there are only napkin dispensers in front of the cashier. Of course they don't give you any automatically, so if you forget, you have to barge in on other customers at the register to get napkins. All in all, this place gets an F. Mediocre food (at best), rude customer service. and stingy. read more

Always perfect as a little snack! I always get the pizza bitz or dog bites with cheese sauce. 10/10

Racist**Rude**Racist I wish I did not have to write this as it was one of the most embarrasing experiences that has ever happened to me. I walked in to this location and spent well over 25.00 in pretzels for myself and my family. All was good though, until we wanted a drink. I went back in to order a drink. The employee handed me my drink and I left. As I walked out, I realized that I did not get my receipt. According to the sign..my drink is now free. Yaay. So, I walk in, reference the sign and that she still had my receipt. She said "No, we don't honor that sign." Was I hearing things? I read thr sign outloud again. This time she tore off the receipt and handed it to me. I said no thanks, I'll take my free drink. Now, another girl walked over and said you were supposed to take it yourself from the register. I was not only shocked, but quite embarrassed. They both stood there and basically said "Get lost". My daughters looked at me not understanding why these girls were so rude and adamant about not honoring the sign. I was at a loss. I walked out and then decided to just get a refund. Upon my return, one of the girls said, she took a drink and then they asked for the drink back. REALLY. DO YOU THINK I MIGHT HAVE COVID AND YOU JUST TOOK A DRINK INTO YOUR WORKSPACE FROM A STRANGER!!! NASTY. This girl stood there the whole time waving at me and being as obnoxious as she could. I asked her to stop and she kept saying " You have a nice day and You can leave now". I have read other reviews for this shop and it seems that they just don't appreciate YOUR HARD EARNED MONEY. Please consider shopping elsewhere if you vist the outlets. Let's spend money where it is appreciated. read more

They need to change their hours OR STOP CLOSING EARLY! So stupid how it says they close at 9:00pm but i got here at 8:23pm thinking I can still buy a pretzel.. nope. The girls were already closed, cleaning up and mopping. How absurd. Either change your hours or close later!!!!! Sorry u dont wanna leave at 9:30ish to clean up after 9:00 :/ My pregnant girlfriend was craving a pretzel and this is our closest location and i am very disappointed. The girl was even ignoring us when we tried asking if they have any food left. read more

Ordered a cup of wrapped hot dogs for over $8 which is steep, but there was an ample number in the cup. Their chip reader was broken, the customer service and communication was poor, I wasn't given enough sauce packets (behind counter so you can't get them yourself), the bottoms of every single one were burnt BLACK, and I was given no napkins. Very disappointed, I would definitely recommend a different lunch spot at the Outlets. read more

Amazing food delicious its a true classic is a 5/5 for a quick snack.

When visiting The Outlets of Orange with friends, I'll come here to this location for Wetzel's for their snacks all the time. Never a long line. Today I ordered the pizza bites with a side of marinara, which is extra. The sauce tasted a bit sweet so next time, I'll opt it out for the cheese dip instead. Great to share for sure, but you can also eat it in one sitting or walk around with it. read more

Wetzel's Pretzels - Menu - Pretzels Near Me - Orange, California

I went to go redeem my free Pizza Bitz from the app (which I'm a usual customer and redeem my free food if I had any). But for some reason, the lady on the counter today told me I can't and the best they would do is a free plain pretzel. I changed my mind at first to instead order a free drink, but she said no, I would only be able to get the free pretzel. I was like "alright then". After that, I then asked if I can order something separate that I would be willing to pay with my own money. She said she couldn't for some reason and seemed really bothered when I asked.I don't know what is up or what their problem is with the morning/daytime employees. The night time employees seem to be more friendlier and satisfy my customer service more. read more

I had to revisit Wetzels today (2/8/24) on my lunch break because I was given very dry pretzels when I went yesterday and felt as if they had been in there for an hour. Thankfully, I was greeted by a nice cashier, and when I told her my concerns, she told me it wouldn't be a problem to give her a moment to inform her other coworker (the lady making pretzels) to make sure they were on the same page on what's going on. Then, the lady making pretzels approached me, telling me how sorry she was for the inconvenience. Give her a few minutes. She had a batch of pizza pretzels that were almost ready, and I agreed and said thank you so much. I didn't mind waiting a few extra minutes for a fresh pretzel. I would love for these two ladies to be recognized for their excellent customer service. 10/10 would visit again. read more

went to this location over the weekend and the old asian lady with the blue shirt was really rude, she even grabbed my pretzels with no gloves after touching the money read more

Took my daughter to this location today. Hands down THE WORST EXAMPLE OF CUSTOMER SERVICE I HAVE EVER EXPERIENCED- it was horrible. The cashier was talking to another worker about personal things while I was ordering, obviously ignoring me.. I had to repeat my order several times. (She seemed annoyed that work was interrupting her apparent personal life.) When I got my order, it was overcooked and rock hard. When I took it back to the counter to advise the cashier of the issue, she replied rudely saying "WELL, GIVE IT TO ME!" I was shocked at this worker's behavior. Needless to say, we will never go to this establishment ever again. There are a ton of other options at the Block. 80+ reviews and this place is averaging 1.5 stars: don't waste your time here and don't support this behavior or service. read more

So I'm just now checking the reviews to here and they are not rated two stars for nothing. I purchased a cinnamon pretzel last night and it was horrible! The pretzel was burnt and hard! Had I not been in a rush I would have went back to return it. I am very disappointed! read more

Wetzel's Pretzels - Who wants to eat a burnt pretzel??!! - Pretzels Near Me - Orange, California

I came in today around 6 ish after shopping because my two daughters really wanted to try the mini cheese hotdogs and wanted to get a pretzel. We ended up buying two orders of the mini hot dogs, two cheese cups, and two jalapeño and pepperoni pretzels. The pretzels are delicious. The hotdogs were a bit hard my daughters didn't eat them. Customer service was upsetting. The cashier was rude! My daughter had changed her mind about what she wanted and I told her to please cancel the item and add something else and she was upset about it. What happened to good customer service ?? My daughter then asked me for a cup of water so I ask the cashier for a water and she says "we aren't doing water" with an attitude. Like wow! I just spent $30 and you can't give me a cup of water! How do you sell lemonade and other stuff but aren't allowed to give water because of covid. This is ridiculous. I won't be coming back to this location!!!! read more

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Ew - bland , under cooked , bummer . You think they would do better with an Aunt Anne's in walking distance . read more

Never have I dealt with a cashier who was being so deceitful with an entire order by upselling multiple add-ons at a fast-food restaurant. I just wanted to warn everyone that they try to quickly question what type of drink you wanted (while holding the cup under the dispenser) and what dipping sauce you had wanted when you clearly only wanted the one pretzel. When I questioned the cashier about the extra charges she muttered under her breath, not looking me in the eye. In the end I overpaid for a pretzel that ended up being extremely oily, almost inedible. After this entire experience I definitely won't be giving this establishment my business again. : ( read more

Usually I go to the Downtown Disney location which I enjoy. The one plus for this location is the price which is $1-2 cheaper. Friday night at 930pm and it's not too busy, just one party ahead of me. I can also see them cooking lots of fresh pretzels. So why the one star? The service was lacking. Even without it being busy, I felt rushed like they wanted me out of there. I ordered the almond crunch pretzel. The almond crunch part tasted like candy. But the pretzel was hard and stale tasting. Didn't make sense with seeing so many fresh baked pretzels but I guess they thought it would be busier? Next time I'd rather pay more at Disney for a good tasting one. read more

Wetzel's Pretzels - Almond Crunch, pretzel was stale and hard - Pretzels Near Me - Orange, California

Horrible service by a young Hispanic male. He was so rude and disrespectful. Please change this, you're making it hard to pay you to buy your items... not coming back soon read more

Wetzel's Pretzels - Pretzels Near Me - Orange, California

IF I COULD SELECT ZERO STARS, IT WOULD BE MORE APPROPRIATE TO THE CUSTOMER SERVICE EXPERIENCE! I placed an order and was quoted 15 minutes, 20 minutes went by and I came back and was told 5 more minutes. On the side is the so called manager "Julio" who acts as if my time wasn't valuable and tells the cashier "just give her the damn money back!" Excuse me??? You've wasted 20 minutes of my time and you can't even offer a drink for the misquoted wait time. #firstvisit#lastvisit #rude#horribleservice read more

Wetzel's Pretzels - Pretzels Near Me - Orange, California

If I could give zero stars I would, the owner is rude, no customer service , we came for a promotion from T mobile Tuesday we were walking around the block, my babies wanted the little hot dog bites , a pretzel and some lemonade, the code stated we would get a pretzel for a $1 but we were still purchasing items, the man turned around the reader that would take coupons and said the app isn't working today, that has nothing to do with it, I watched him take the next customer and turn it around, no sorry no thank you nothing, during this time People like you is all we need, I was still buying items and that should of meant something, my babies were hungry so so rude and I already called corporate! Thanks for the service and no wonder your yelp has TERRIBLE reviews, the people behind me literally rolled their eyes, I had to buy something because my babies were screaming but will NEVER visit this location again , worst service read more

Jenny the manager has to go. Or if it's a franchise they have to let it go. She has no customer service skills. Is completely rude to many customers and I about had it. It's giving this company a bad name. She doesn't care if you come back or not knowing that they'll still do well due to the foot traffic. So many others are willing to fill in the franchise location in a heart beat. But she's got to go. I never seen a manager threw food back to a customer. read more