Jenny the manager has to go. Or if it's a franchise they have to let it go. She has no customer service skills. Is completely rude to many customers and I about had it. It's giving this company a bad name. She doesn't care if you come back or not knowing that they'll still do well due to the foot traffic. So many others are willing to fill in the franchise location in a heart beat. But she's got to go. I never seen a manager threw food back to a customer. read more

The prices are not very well displayed. When I did find them, they were so tiny that it would be challenging for anyone to be able to actually read it. However, that issue pales in comparison to my main complaint: they're serving undercooked products. I bought an order of cinnamon bits, and was surprised at how...odd the texture was. I thought, no, they can't be serving people raw dough, I must be imagining things. Well, my stomach that night told me in no uncertain terms that it was not my imagination! I'll leave out the gory details, but suffice to say, this place is only recommended if you're a fan of stomach cramps and food poisoning. read more

The workers here must hate their job because they were all rude except for one guy making the dough. The girl workers were ignoring me when it takes one second to hand me my order. Thumbs down lolll bad vibes read more

I love Wetzel's Pretzels. My son and I like the hotdog bites. On this particular visit they were out of them and said it would take about 15 min. for them to be ready. We waited patiently, and were treated to hot fresh and delish bites. The drink selection is small though. You can have either lemonade or lemonade lol. Still like this place even though. I always make a point in eating at Wetzel's Pretzels when visiting L.A. read more

Kids enjoyed this place so they get a 3 star vote from me, be warned this type of place, you have to eat it while warm, letting it get cold, well, gets soggy and oily. I learned this the hard way after 2 different type of pretzels were ordered and the end result was the same. Eat it hot or warm, this is not a leftover type of place. read more

There's always a long time when I walk by, but I was craving some Almond Bites. So we decided to stop by and to our surprise there was no line! What we got: Almond Bites w/ Glaze ($7): I was expecting the little trays with a few pieces, but when the big Chinese to-go box came out with our order...I was like whoa! The bites were soft and not chewy. It had the perfect amount of glaze drizzled over it where you could taste it in every bite. Service: Lady who took our order was nice, but I mean...you order what you want and then wait for it to come out. read more

Wetzel's Pretzels - Almond Bites w/ Glaze ($7) - Pretzels Near Me - Orange, California

I ordered two cinnamon pretzels, it was buy one get one free with an entertainment book coupon. The first pretzel was really excellent because it was fresh and soft, but the second one I ate later and I didn't taste so good. For once, that line was short, I have been by here many times and it's always crowded. read more

Wetzel's Pretzels - cinnamon pretzel - Pretzels Near Me - Orange, California

This is the only wetzles I've been to to give me sh*tty pretzels. All of them were burned, so they were hard to chew. Wouldn't recommend it. Customer service was also lacking. Obviously they didn't care tho, they burned the dough. read more

Wetzel's Pretzels - All of these were burned, hard, and barely any cinnamon stuff. - Pretzels Near Me - Orange, California

I walked all the way over here from build a bear area and I got there at 6 pm on Sunday 8/22/21 I asked the cashier if I can get the mini dogs and she replied there all out and I said oh no I walked all the way over here for the mini dogs and she said well we have the cheese mini dogs , I said is it the same price and she said no it's $.50 more I asked her well can she honor the price of the regular mini dog since they ran out and she asked the manager some Asian lady not that her ethnicity matters and the manager she said no and I said it's not my fault you guys ran out the manager she yelled at me and said no, she was extremely rude with me and told me don't buy anything if you don't want them then she told me get out and then the cashier girl which she looked 18 years old maybe younger also yelled at me and said we cannot do that either get the cheese dogs or nothing and pay the full price for them . I felt so horrible this place does not value their customers if anything they treat you like trash I will never come here ever again. I was so horrified that the manager yelled at me and so did the cashier girl this blows my mind and they probably get away with being rude to customers all the time. I ended up buying the cheese mini dogs and the butter pretzel . However I will never step foot in this place ever again. read more

Who doesn't love a free pretzel!!! I love their fresh pretzels. Every visit: the pretzels are always fresh with plenty of ground salt and hot off the oven. I never get stale and hard pretzels ever - they are always to hot to eat right away. They are oily which is better as it helps make it softer to pull apart. The wetzel bits are great for sharing as you get about 10 pieces in the bag. They are fluffy and oily as well and never chewy. The pretzels are great alone, but they are better paired with the many dips they have available. The best one is plain cheddar cheese and jalapeño cheese (it helps give it an extra kick of spicy). For a filling snack get the bits with mini hot dogs wrapped around a pretzel those are great with ketchup. If you want something sweet they have the cinnamon pretzel or you can get the cinnamon dip for a lighter sweetness. The dipping sauces are not free, but you get a lot which is good for one pretzel. This is in a busy shopping area so it is rare that the pretzels sit in the counter for long periods of time, they always refill it with fresh ones quickly and sometimes you have to wait for 5 minutes for them to restock since they sell out on busy nights. We always get our order quickly even when they are busy and they get all our items correctly. They have slushy drinks that are fruit flavored which pairs perfectly with their soft baked bread. read more

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This location is literally one of the worst locations in the district. They definitely need to have a better eye on who can successfully work in customer service. Every time I have visited this location, I've had a bad customers service from all the workers. Once or twice, I'd let it slide, but it's happened way too many times. read more

Do you know why you have less than 3 stars? You guys leave pretzels in that heated display for hours and lie to us that you just pulled it out. Did you know a lot of people can tell between the fresh baked ones and old ones? I just chipped a f**kin tooth eating your stale ass pretzel!! Thanks guys read more

DISGUSTING!!!! DO NOT ORDER FOOD FROM HERE!!! The building is ATROCIOUSLY hot and very unorganized!!! The cinnamon bites are immensely hard and not fresh. In addition, they are not seasoned properly and are practically just bread bites. Don't order from here, go to Auntie Ann's!!! read more

Absolutely RIDICULOUS THE PRICES THEY CHARGE!!!!! $175 for a flipping sauce to dip my pretzel in!!!??? Absolutely sickening!!!

As I was leaving the block to go get a few drinks with friends elsewhere, I realized that I was still starved and I decided to grab a pretzel dog here... *ugggghhhhhh* HORRIBLE! absolutely horrible decision... I am not sure if the dog was fully cooked as the pretzel wrapping seemed to not be fully cooked... so yeah be careful all... I felt a lil bit nauseous after eating it but my iron clad stomach was able to pull through in the end. The customer service here was not that great either. I guess all in all it was a horrible experience. I dont suggest that anyone else come here either. It is ridiculously expensive for what it is. Let alone it just sits there like a lump. Overall I think that it is wise to just avoid this joint completely. read more

This location is the worst. They have rude people working here that have zero respect for customers and they pick and choose who they will serve. They are racist against anyone who isn't their ethnicity and they created a fire hazard by forcing everyone to stand outside in the cold instead of in the building along the wall. It's absolutely ridiculous and Julio, the person in charge disrespected our group and the group behind us by telling us that we were wrong and he refused to give us his name until we told him we would call the corporate office right then. I would get food literally, anywhere else because this was one of the worst experiences that I've had at a stupid pretzel place. read more

Bummed. I love pretzel dogs and here they were NASTY. A pretzel dog and a lemonade were around $8, had I realized it was that pricey for the crap I got I would have had a real meal at any of the other food vendors. The dog was soggy and flavorless and the pretzel was gummy in places and dry and burnt in others. The lemonade was barely Country Time. read more

This location has existed since The Block first opened, so I'm surprised it wasn't on YELP! yet. Out of all the Wetzel's locations I have tried (and I have tried a few) this one has had the freshest, tastiest pretzels. I love the pepperoni twist pretzel. I just eat it by itself without the dipping sauce, 'cause it has enough cheese & pepporoni to please! I also like the original pretzel with cheese dipping sauce. Wetzel's hits the spot for savory pretzels (while Auntie Anne's gives me my sugar rush.) read more

I ordered the original Wetzel bites expecting nice warm fresh bread, especially since they said I would need to wait 5 minutes for it. What I got was warm, soggy bread instead. :( It looked fresh, when it came out of the oven, but in between the time it came out and until it was served, the workers put a whole mess of butter glaze all over it (Although, I highly doubt the glaze was pure butter). Yes, it is suppose to taste buttery, but the inside shouldn't looked like it absorbed trans fat. I still have leftovers from last night, and when I looked at the outside of the bag today, it looked like it had a fight with the butter, and the butter beat the crap out of it. ARTERIES BEWARE! read more

My wetztle bitz and the couch around my bf's wetztle dog were RAW. Absolutely disgusting. I don't care how busy a place is, raw food is unacceptable. read more

Never coming here again... the manager is a joke! He pretty much told me I was lying about his RANCID Lemonade! He gave me attitude replacing it and then denied me his superiors info! Get your customer service straight... and your QC! I feel sorry for whoever buys the next cup... read more

Rude staff. Pretzels were not cooked! For $6+ for cinnamon pretzel bites, I expect more than undercooked dough. He wouldn't give us samples either, despite having a huge batch that just came out. Bummer. read more

This place is terrible. They are too lazy to change out the soda and that was coming over the managers direction to "tell them we ran out" instead of changing it out as we Asked. Then the girl at the counter had Zero customer service. To top it off the soda I DID get had 2 ice cubes (thankfully) because when I opened the lid to show my friend I saw the bugs in my drink! I went in to get a refund and was asked if I wanted another soda but that's disgusting. I demanded a refund of our entire order of $12.39 and was refunded $11.26. Not sure how they figured that out but at this point I was soooo annoyed and disgusted we left. read more

Ordered the hot dog pretzel and was very disappointed..the bread was tough and chewy...Was not fresh at all- tasted like it was over nuked! Wish I took the bite before I got into my car, so I could've went back for a new one. read more

This is my guilty pleasure on my lunch break. The location is in the Outlets at Orange, an outdoor shopping center. They don't like to run the air conditioning at this location. It's high volume, so you typically get fresh stuff. If it doesn't look fresh, they will remake for you, but it'll take ten minutes. It's friendly people and fast service. read more

Wetzel dog is good when you are in the mood. Can't go wrong and hold you over when you are starving. Better than auntie Anne in my opinion. read more

I ordered 2 pretzel and 1 pretzel dog, cheese and Pepsi from this store, she only had BURNT pretzel dogs,I told her I don't want a burnt one, changed it to a regular pretzel which was a dollar cheaper but she refused to refund the money! She said I have to buy some thing to include that dollar in it! Such a thief! I don't care about 1 dollar since I just spent 20 dollars in there but this is a shame! She was beyond rude and a thief. I will never buy anything from this store again. read more

If I could give this place a 0/5 stars, I would. The service and the food quality here is the absolute WORST. This hispanic worker named Jasmine is extremely unmannerly and immature. Jasmine is extremely slow when it comes to taking the order and handing out the food items. Jasmine fiercely tossed my food and gave me unprofessional & poor attitude. The quality of the food at this location is stale and cold. The food in the food case looks like it has been sitting in there for hours. DO NOT COME HERE. THE SERVICE AND THE FOOD QUALITY IS THE WORST. read more

Wow disgusting!!! Bought my daughter the new cheesy dog bites and every bite feels like it was a piece of rock. At the bottom of the cup is all oil and nasty. Will not ever buy from here again. Completely not worth the $7 I paid for it. read more

Okay, we lover pretzels. Especially soft pretzels! Our family usually gets our pretzel fix from Auntie Annes, but we had the frequent card that would give us 2 free pretzels. So we walked by the Auntie Annes and went to the Wetzel's Pretzels' joint. Not as good as AA but I still would recommend Wetzel's for their salted pretzel's. We ordered the Pretzels Dogs for the Kids and salted pretzels for us. Kids didn't really enjoy the Pretzel Dog since the hot dog is pretty big for the pretzel portion they use. I think if their going to make the items they should just use the regular sized dogs rather then using the extra large hot dogs for the pretzel dogs. I would rather pay money for a quality item then the quantity I get. But preferably both if possible. read more

Came by at 2pm on a weekday where they had several pretzels, bites etc ready for sale under heat lamps. Apparently nothing had salt because they ran out of salt. How does a pretzel place run out of salt? A pack of non salted pretzel bites and side of fake cheese sauce was $8.06. Wow. You can probably save money by visiting their airport locations. read more

Where to start with this franchise wetzel pretzel.. 1: the little high schooler cashier had a bad attitude, she ruined what last bit of my Sunday I was trying to enjoy. 2: no greetings nor did we get a acknowledgement for us customers waiting in line. 3: the cashier was pushy and didn't let us choose what pink lemonade we wanted. She asked " frozen or liquid? " we clearly said frozen but we still got liquid form lemonade. She just assumed liquid, keep in mind it was a hot day. 4: They ended up charging us more because we came back with the drink telling them we asked for a frozen pink lemonade. When we cashed out the little Hispanic girl didn't even care if they would win our loyalty back. She just sented us off without a " Thank you and please come back again, we are so sorry for the mix up." Quote. She had a " get out of here already " look on her face. I mean com'on really I worked in juice it up with countless mess ups in rush hours, but I always dealt with it with a smile on my face. Because customers are always right and their loyalty at the end of the day is what counts. Am I right corporate? This wetzel pretzel has a BAD reputation for " Pissy donkey I don't want to work here, this job sucks, I can't get my nails done with this pay check attitude.." Wetzel Pretzel in the Orange Outlet on city drive in Santa Ana RUINED MY experience with you guys and gave your company a bad reputation. read more

The customer service is terrible. I bought 3 lemonades and the workers don't say hi to the customers. They show bad attitude and are disrespectful to the customers. Hopefully the manager keeps their eyes on the workers to make the service better. read more

Mariela is probably the rudest person I have EVER encountered. Please leave customer service really truly. I have NEVER been told an order of bites couldn't be split in half because my daughter can't handle the salt. I was told "well NOT at this store". Just wow read more

I was about to give a bad review, not realizing there was already a bunch of bad reviews. All I can say is, if you're going there when it is not busy it's a bad idea, as you'll get a stale pretzel. If it's super busy you'll get a good one as it is more fresh. But, it came down to the Customer service today that doesn't even deserve 1 star. Kudos, as I used the be a regular of 3 years.. read more

Lousy workers messed up my order then they still want me to pay the difference. Then charge for the sweet glaze and they hardly put glaze on my cinnabitz. Bad service. Manager had horrible customer service. read more

Wetzel's Pretzels - You kidding? 2 bucks for a couple drops of glaze. Horrible - Pretzels Near Me - Orange, California

Literally the dumbest set of employees on earth! One day you order something the next day they can't do it anymore. Well can you or can't you?! Deceitful bunch that'll charge extra without letting you know. Shit service! read more

Would give this place no stars if I could. I actually never had a bad experience there until today. Bought a pepperoni pretzel and when I broke off a piece and took a bite I then noticed it was flat and had a baking powder kind of taste to it. I couldn't go return it right away because my movie was getting ready to start, so I went back later and the manager pretty much said oh you should have brought it back earlier. We can't do nothing about it now and wouldn't exchange it or give a refund. Seems to be the same manager I noticed described in a previous review. I brought back the entire pretzel, less the small piece I had torn off and eaten. It was obvious the flat pretzel was not prepared right. Wish I had read the reviews before. Never going there again. read more

There was nothing bad about this place. It is just crowded and the line was out the door. The wait was a few moments. We got the cina-bitz and the pretzel bites. I am in a sugar come from the food I have had today. Small bites on the cinabites please. Not huge monstrous things. read more

Horrible service! People don't wear gloves when making food. Girl handled money then started making pretzels without washing her hands. Manager gave me attitude and said he could only accept exact change. He couldn't take my $5 bill. Then he turned me away. Do not eat here! read more