Had a really great experience at Auntie Anne's inside the Anaheim train station. Alex and Shaila were both excellent. They were patient, informative, and very intentional in the way they helped me. Their customer service honestly reminded me of Chick-fil-A because it felt warm, professional, and genuine. What stood out most was how much care they showed. They did not rush me, they communicated clearly, and they made the whole experience feel welcoming. In a busy travel setting, that kind of service really stands out and makes a difference. Auntie Anne's should be proud to have employees like Alex and Shaila representing this location. They deserve real recognition, they deserve a raise, and honestly they should be added into training or leadership conversations because they reflect the kind of customer service that leaves a lasting impression. read more

Lazy staff members that didn't want to open at the time stated. Multiple people were hovering around at 12:15 and they still were trying to get things done. Guess no urgency these days. read more

+ Polite, helpful staff. + Glad they accept the TMo Tue offer for a free original pretzel. I enjoyed the salty sprinkle. . Situated in a beautiful, vibrant train station that's kinda in the middle of nowhere. - Not a lot of healthy or protein options. Mostly just carb overload. - I'm new to AA's app, so I accidentally left and reopened my QR code multiple times, prompting the attached error screenshot. I prefer if AA circumvented accidental misclicks or removed this limit altogether. read more

Auntie Anne's - If you're redeeming a reward thru AA's app, be careful not to exit and retry your QR code too many times. - Pretzels Near Me - Anaheim, California

1. The drink was energizing, and it was perfect to have upon my arrival on the train! 2. The spot has fast casual vibes since it is located into a stop from bus and train transportation! 3. There are seats nearby! 4. The staff were friendly and quick with my drink! 5. There are restrooms nearby! Note: The spot shared the area with a Pinkberry! Photo: Mango Spritz read more

Auntie Anne's - Mango Flavored Spritz (TikTok: @justandyvu) - Pretzels Near Me - Anaheim, California

The young lady working by herself was smiling and happy to serve and I realized after that the stand wasn't even supposed to open for a couple more minutes. The pretzels were fresh and tasty. read more

Auntie Anne's - Original Pretzel Nuggets Bucket - Pretzels Near Me - Anaheim, California

Ran out of water bottle in the middle of the day. No choice but to purchase a diet drink. Left water bottle in the car that dropped me off at the Anaheim station. Another option could've been buy a paper cup and fill it up at the water fountain. read more

I stood there in absolute disbelief as piles of perfectly good food -- prezel dogs, pretzel nuggets, pretzels -- sat under the heat lamps in ridiculous quantities, all destined for the dumpster in exactly one hour and twenty minutes at shift change. Right in front was a homeless person such as myself who hadn't eaten and was hungry, politely asking if any of the soon-to-be-trashed food could possibly go to them instead. Two employees, Aiden and Hilary, both came over separately and repeated the exact same robotic line: "Sorry, it's against company policy to give food to the homeless." Against company policy to hand someone food you're literally about to throw away?! Are Aiden and Hilary even human, or did corporate just program them to say that? I will eventually watch them scrape tray after tray of hot, wrapped, perfectly edible food straight into the trash while Aiden and Hilary will stand there shrugging like starving people were just an inconvenience. Massive amounts of food wasted on purpose because two employees decided "policy" matters more than basic decency. This place is a moral dumpster fire. Aiden, Hilary, and whatever soulless corporation trained them to say that garbage should be ashamed. Never coming back, and neither should you. One star is way too generous. read more

First, I would like the franchise's or corporate to give me a refund. My pic includes my receipt and date and time if you have more questions. Love all the other locations but first time here and it was bad enough that I will never return to any Auntie Anne's ever. #1 Blue lemonade smelled like URINE. Like old, downtown L.A. subway station urine! Maybe the ARTIC station is so clean, they had to have something in the station give visitors the typical public transport vibes. My poor kids drank half of it before I realized. #2 never seen such ugly, burnt, irregularly shaped nuggets in my life. And everything else in the case was darker, more burnt than this. See pic #3 they were out of regular pretzels? #4 good for the kid working but he had a massive hickie on his neck. But blue raspberry drink that literally smelled so strongly of PISS! I gag now at just the thought of Auntie Annes. Don't think I can go back. Ever. read more

Auntie Anne's - Close up of burnt, ugly nuggets, and no regular pretzel - Pretzels Near Me - Anaheim, California

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Came in late at night and still got great service from Oz. I'm sure at past 9:00 he wants to get home - but still greeted my wife and I with a smile and made us feel welcome on our Sunday evening. Pretzels were good too - but it's Oz that inspired tge review. read more

This is probably the closest Auntie Anne's for me now. Bummed to find out that the Brea mall location has closed down. Not sure when. Remembered there was an Auntie Anne at the Artic transportation center and better yet, it's combined with the Pinkberry kiosk. So it's a win win for either myself or my kids. The only Pinkberry located around OC I've known to be open still. Sad I use to know 3 other location & those all have close down. The customer service is very friendly here. Andrew & Kitty help both assist mee. Wether if it's at Auntie Anne's or Pinkberry. They are so patient. The pretzel are all fresh and warm when received. Sour cream & onion is my hubs fav. My oldest likes the sweet Almond. The caramelize almonds gives it a crunch. My offer kids like the cinnamon sugar. This one is literally packed w sugar. They do have a special going on for 2 pretzel. The stores are located right when you enter the Artic. Plenty of parking available. Can either do a quick stop at the drop off zone. And run into grab the goodies. Or you can park in the parking area. It's free. My kids love going to go see the railroad stations. So I'd take them near to check u out the trains passing thru while enjoying our pretzel/Pinkberry yougurt. Download their app to earn rewards, Bday offers, promos and free pretzel for National Pretzeo Day. read more

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My mom who is NOT fluent in english tried to order a pretzel and paid with cash. My mom misunderstood the worker when she told my mom, she needed to pay 5 cents more. She SNATCHED the pretzel bag out of her hand and said in a very aggressive tone, "its FIVE CENTS MORE", then rolled her eyes and SHOOK her head in displeasure. I watched this whole interaction from a few steps behind. I understand it is frustrating on the workers end to have a customer who is not fluent in English, but there is NO reason to be so aggressive and MEAN to a woman who is clearly confused and overwhelmed by this interaction. I will be contacting anyone I can at Auntie Anne's headquarters about this matter. read more

So disappointing. This Auntie Anne's doesn't even come close to the one in the Brea Mall. We only came to this one because it was already 9:30pm. The pretzels we were given were for sure hours old and for some reason had a chemical aftertaste to them. I didn't even finish mine because it was gross. Definitely avoid this location. If it's late and you can't make it to the mall, I'd recommend Wetzels at Downtown Disney. read more

Auntie Anne's - Pretzels Near Me - Anaheim, California

So I must admit that I didn't drive all the way here and have my husband wait in the drop off area for me to run in just to get a pretzel - I instead had him do that so I could get Pinkberry since this is the only Pinkberry location in all of Orange County AND it happens to be Co-Branded with Auntie Anne's pretzel store - But when I walked in and saw the pretzels I knew I wanted one too and my family doesn't really like Pinkberry so I thought I'd get them some pretzels as a thank you for waiting in the car for me. This Anaheim location is located in the Anaheim Regional Transportation Center. Now I'm not sure the parking situation because my best tip is come with someone and you can just have them wait in the drop off area (there's a place for cars to wait for pick up and drop off right by the entrance if you enter in off of Douglass when you exit the 57fwy on Katella. So my husband waited in the car while I ran in and it was so easy because the store was located immediately to the left when you walk in the entrance - it's not like you have to go far into the transportation center or anything. The Auntie Anne's is paired with a Pinkberry frozen yogurt store where the same employees work at both and the Auntie Anne's is on the left and the Pinkberry is on the right. However, if you want to purchase something from both - even though you order with the same employee - you need to pay at 2 separate cash registers because they are 2 separate businesses. This wasn't a problem at 6:15pm on a Thursday because there was no line so I bought my Auntie Anne's pretzels first and then bought my Pinkberry immediately after however if there's a line you might need to wait but I was lucky and didn't have to. My favorite items to get here are the pepperoni pretzel and the pepperoni/jalapeño pretzel. I also like the cinnamon and sugar ones but since I was going to be eating in the car I thought that'd be too messy. I really liked how I saw them making pretzels fresh (even at 6:15pm on a Thursday!) and the pretzels tasted very fresh and warm which was nice. read more

Came here after a long train ride and was able to redeem my free birthday pretzel easily. I will be coming back here very soon for sure! The staff is very friendly and they will accommodate just about anything you need and let you know if something has a wait or something like that. I got a freshly seasoned unsalted sour cream and onion pretzel and it was delicious! I've always loved Auntie Anne's and it's great to have one so close by and in the ARTIC. Looking forward to trying out more pretzel varieties. Maybe cinnamon sugar is next? read more

Auntie Anne's - Pretzels Near Me - Anaheim, California

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Date of visit: April 29, 2017 FINALLY the ARTIC station is getting a couple of new businesses - Auntie Anne's and Pinkberry! Though they share the same kiosk, seeing how we had the Auntie's Anne's side, this review will be for them. I'd just arrived at the station after a longer than usual trip from Oceanside, and as a result my stomach was grumbling a bit. My lady told me that the Auntie Anne's had just opened, and seeing how she had a BOGO coupon for one of their original pretzels, figured we could use a quick snack. For $3.69, the original pretzel wasn't that bad. We both noticed that Auntie Anne's pretzels tend to be softer and more buttery compared to Wetzel's - and they're not as salty either. The pepperoni pretzels and pretzel-wrapped hot dogs also looked appetizing; I'll try these next time I get off the Metrolink or depart back to San Diego. read more

Auntie Anne's - Pretzels Near Me - Anaheim, California

I'd been hesitant to post this review because I didn't want to reveal my "secret pretzel shop," but the staff here are so cool that I just had to "let-the-cat-out-of-the-bag." The craving for an "Auntie Anne's" hot, soft, buttery, salty, & slightly sweet pretzel grabbed onto me & wouldn't let go...plus I had a recent "birthday freebie" burning a hole in my pocket. I really-really-really wanted a pretzel, but given the current situation with the COVID-19 pandemic, there was no way I was going to step foot near a busy shopping center (nor anywhere else near large groups of people), --- which is where most "Auntie Anne's" pretzel shops are typically located. So...to satisfy the incessant craving & stop my tummy from growling even louder, I made the drive to Anaheim to my now favorite "secret" pretzel location. Unlike most, this particular "Auntie Anne's" location is not inside of a busy shopping center, but is instead hidden from plain view. Across the street from the HONDA Center, this "Auntie Anne's" is actually tucked away inside the Anaheim Regional Transportation Intermodal Center (aka, "ARTIC"). Because "ARTIC" is jokingly known around OC as the uniquely eye-catching yet practically empty train station that almost no one ever visits, this particular "Auntie Anne's" is actually the perfect spot to grab a quick treat with no crowds & no lines! SCORE!!! As expected, there was no one around except a couple of employees, a security guard, & two travelers with their luggage briskly passing through the building, so I was happily in-&-out with my bag of treats in no time. The only downer was that my pretzel was burnt, but their very kind & helpful staff gave me an extra order of their delicious pretzel nuggets - complimentary! Very cool! I've been to this exceptionally clean location a few times, & the masked/gloved staff have always been courteous & helpful. Although a bit of a drive (& I actually pass a few "Auntie Anne's" in OC on the way here), the customer service, ease of access, free & easy parking, & lack of crowds make the drive for a pretzel craving that won't quit totally worth it - especially during these times. I definitely plan to return! If you're craving an "Auntie Anne's" pretzel, but seeking a very clean & friendly location that's away from crowds with little-to-no wait time, check out the "secret" location inside "ARTIC." Just don't tell anybody...Shhhhhhhhhh...... ;) read more

Auntie Anne's - Auntie Anne's Pretzels, ARTIC - Anaheim, CA - December, 2020 - Pretzels Near Me - Anaheim, California

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Great work for the asian kid serving me he was very kind very professional i think his name was alex he deserves a raise and praise from his employers all i wanted was a pretzel and he was very welcoming and even made my pretzel fresh while i was waiting for my train if you guys ever come here ask for alex hooray! read more

Auntie Anne's keeps canceling my order on Postmates! I really like their pretzels but for some reason they've stopped fulfilling my orders... Not sure why but I'm bummed out about it. read more

This place was terrible. I placed an online order for 1:30pm pickup and it was not ready until 2:00pm. Ordering ahead of time was pointless at this location. Waiting half an hour was not the only issue. All my pretzels were burnt at the bottom. Pretzels tasted like they were reheated. They tasted burnt and was hard and dense inside. These were almond pretzels. They looked nothing like those on the website. I was looking forward to good pretzels. Instead I received burnt hard stale pretzels. I was very disappointed. I expected better quality at those prices. Actually I was really mad thinking that I had to wait half hour for those awful pretzels. Auntie Anne's - are you sure you know how to make pretzels? read more

Auntie Anne's - A burnt stale Auntie Anne's pretzel - Pretzels Near Me - Anaheim, California

Was sitting at the ARTIC station waiting for my bus and overheard an interaction between the worker and a customer. The customer was initially 5 cents short, but it seemed that they just had some trouble understanding that. The worker proceeded to forcefully take the bag of pretzels back and yelled at her that she was 5 cents short. The customer was obviously not trying to underpay 5 cents for some pretzels and it was clearly just a misunderstanding between the two, so the way the worker acted was really unprofessional and disrespectful. read more

I wanted a plain pretzel you dumbass. You never get it right... every time something isn't correct.. or too dried

Ordered online an hr ahead but had to wait and no one was at the line. Go figure....................

The staff was great very friendly very helpful. But my pretzel did not taste fresh. I drove out of my way to get a delicious pretzel but it was burnt like it had been reheated too much. I will give them a try. Hope I caught them on a off day. read more

Been to many auntie Anne's location and this one is really amazing. Preztezl were fresh and yummy as always. What makes this place extra nice is the customer service and hospitality. I also got some coupons for my next visit. Highly recommend this location! read more

Dirty and unprofessional employee. Too many Homeless people unsafe no parking and terrible wait time

Our Adult Transition class went to this Auntie Anne's at the arctic Train Station in Anaheim! IT WAS SUPER AWESOME! Rusty and Layla were the best hosts ever! We had fun and it was a great experience! The pretzels were so tasty! read more

OH MY GOD. I just want to thank Rusty for being so nice and amazing! It's been forever since I met such a great PERSON! I came to the ARTIC station to wait for my train and decided to grab some pretzels. I was greeted by both workers from Auntie Anne's with a smile on their face. After deciding not to order the whole menu, Rusty offered me 2 pretzel dogs for $6 (LIKE WHAT???). But it was not the great deal that made me want to leave a review, it was his awesome service and attentive attitude. I asked where I could charge my phone but there were no outlets available to use. Rusty ended up offering to charge it for me and told me to return in 20 minutes so it can last longer. Let's be real, where the heck am I going to find someone so thoughtful and caring these days? After realizing the wrong train time was posted and upset about having to wait 2 hours for th next available train.. Thank you Rusty for making my night! You made my Amtrak experience so much better!!!! Will definitely be back soon!!!!!!! read more

Worst customer service. Door dash, did not bring me my complete order. When I called the store the workers were super rude and did not care they left out more than half my order. read more

Rusty and all the employees do amazing job. They really believe in making a delicious/fresh pretzel and deliver. Exceptional customer service. All the employees go out of their way to make every customer feel welcome. I will be back again and go out of my way to enjoy their pretzels and/or beverages with my family & friends. Great place to get a bite and enjoy the beautiful Arctic station. read more

Auntie Anne's - Pretzels Near Me - Anaheim, California

Horrible ! I understand this is a kid kind of job but these kids yall have working are very immature and ridiculous. They're screaming RYAN really loudly. Burning food and being extremely rude. It's bad enough it's in the middle of the greyhound lol just ridiculous read more

Not sure what it is about this metro center but the customer service we've received has been phenomenal!! From the parking lot attendant to the Pinkberry and auntie Anne's everyone has been great! The pigs in a blanket were delicious, perfect snap to the mini dogs and the dough was crispy/fluffy. read more

I love Auntie Anne's pretzel . But that's not the reason why I'm giving them a four stars review. This review is for their staff. I enjoy their friendly and fast service. Minus one star is for the location and the hassle to drive so far to get my . read more

Horrible pretzels . I love love love there pretzels at every location but this one was very disappointing . After the pretzels have been sitting out for so long they should throw them away i payed nearly 6$ for one pretzels that tasted like it had been sitting out since the night before . I threw it away half away. Save your money and go to any other location . Very disappointing . read more

This is my favorite location! Friendly staff and awesome owner. They even have dessert after you have one of their delicious pretzels. I will most definitely be coming back here and bringing my friends! :) read more

The best Auntie Anne's ever! The manger, Rusty was so friendly and professional. Their customer service was fabulous. The pretzels were fresh and delicious. read more

Auntie Anne's - Pretzels Near Me - Anaheim, California

so good! i love this place so much d d d d f f f f d e e e e r r r que t tt y benebebebe

Me and my wife are frequents on the trains and when we go no trip is complete without stoping by for pretzels the staff is all amazing ! Whenever we go Corey is always so attentive and so awesome and nice to us! We sometimes don't even get anything we just stop by to say hi to Corey and the rest of the staff. Keep up the good work guys! read more

It was good but I didn't like that they gave me a cold cheese having paid 20$ for two pretzels and the cheese

it's a good spot, always go there and will b a loyal customer. unfortunately the pretzels were burnt and i understand it's late in the train station but cmon i don't want that read more