Quick and friendly service! The redhead was very nice, she told us about the rewards app because there were coupons on it for the sundaes we were going to buy. The sundaes were pretty and pretty yummy too! read more

Mmmm mmmm! That was one of the best cookie dough ice creams I have had! The cookie dough ice cream at Baskin-Robbin's comes with huge cookie dough bites. I wish there was more. It was so yummy! The ice cream had good flavor. A nice treat for myself! :) I got the smallest size. I don't need a ton of ice cream. Sometimes I get brain freeze with ice cream lol Service was good! No complaints there. Ambiance was casual, walk up and order your cone or cup. read more

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Simply very sad. Ordered a pint of ice cream and a Sunday. Tip was written in for 10 dollars and the Grub Hub drivers certainly deserve it. They showed up with the Sunday, no pint, but charged my card in full stating they din't have the flavor ice cream I ordered. Asked Gomez why didn't you call and let us know and offer a different favor. Answer was, we're way too busy....Hmmm, a simple call offering a different flavor would've been simple. Called the store and said I will not accept a partial order as I've been charged in full. Now Grub hub is taking a stance and saying because the driver is already there you have to pay. Border line theft, I must say. Charge in full, deliver partial. Refuse partial, no refund. Stay far away from an organisation that operates this way. read more

Worker doesn't know how to make a banana split. Been here 3 times with the same employee and I have to tell him what to do. Other employee's just let it happen. I go here at least twice a week but I won't be back. Bad service. Walk out today without anything. read more

Lulu at Baskin Robbins was so sweet! Absolutely excellent customer service. She was very attentive and patient. The ice cream was delicious as always! We got the Cherry Jubilee, Baseball nut, and Wild and Reckless. Thank you Baskin Robbins! I can't wait to come back. read more

Baskin-Robbins - three cones of ice cream - Ice Cream & Frozen Yogurt Near Me - Orange, California

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Absolutely disgusted by the staff at this Baskin Robbins. My elderly mother (who just got out of the hospital across the street) politely asked for ONE sample, and they rolled their eyes and shook their heads like she was a burden. Rude, disrespectful, and completely uncalled for. We ended up walking out and they gave us dirty looks and continued shaking their heads at my family. Won't be back...EVER! I gave my business to the Baskin Robbin's on Chapman instead. read more

Honestly can never go wrong with Baskin Robbins. Service is super quick. The shop kind of looks like the corner of a mall food court because it's combine with a Togo's. Only thing that deters me is it closes at 9pm during the week day. read more

Baskin-Robbins - Strawberry Cheese Cake and Oreo - Ice Cream & Frozen Yogurt Near Me - Orange, California

best service ever, the lady name is ANA she was super fast!!!! Thanks!!!!! You should try! read more

My favorite sweet treat stop! Always perfect temperature and waffle cones are fresh daily!

Shout out to the cake decorator! I ordered a Moana birthday ice cream cake and when I spoke to the cake decorator on the phone I mentioned that I picked that design because of the sand and the water. She mentioned that the standard cake design didn't really look like sand but that she could male it look more realistic by adding crushed graham crackers on top. It turned out beautiful and I really appreciate her going above and beyond for my request. And my daughter loved the cake. Thank you! read more

Ice cream was okay was quick. The flavor I got strawberry cheese cake flavor and it was okay. Definitely would suggest other flavors

Service is fine. But wow! The portions are getting smalller and smaller. I understand that the cost of business is going up but at this rate I'll be paying nearly $20 for a 2 scoop in a cup and a 3 scoop sundae. I say nearly $20 because I tip the employees for helping me. The 2 scoop is usually larger because it's not a sundae I'm assuming. The 3 scoop sundae used to be packed so that the lid would smash the whipped cream when put in. The employee might be making them to big, I get it, but now when they put the lid on theres a whole lot of room to spare. I'm sorry but their price is to high for that. Im going to ask the owner about it. His response will determine if I ever go back. read more

So I went and got my yearly Peanut Butter and chocolate milk shake thick. Mmmm I hate how pricey they are these days but I Am a sucker for at least 1a year. I can make them myself but I usually want one when it's extra hot and I'm running around doing errands and what not. I'm always in this area but have yet to go to this location for my shake. Well I know now I wasn't missing anything. The guy who is working right now I didn't catch his name in his early 20's dark hair and glasses is anything but customer service oriented. It was like awkward af trying to just do basic communication w him, I was annoyed at first because he came off extremely rude, I asked for my shake on thicker side not in watery side...he said ok watery side( ok he didn't hear me so I said no on thicker side...no biggie easy enough) but then he seemed puzzled about this. I just let him do his thing but first bothered him about s restroom (I'm ubering and need to use it while I can) "do you guys have a restroom I can use please?" He says nothing and just points down the hall with his hand and finger .. I said. "Umm ok thank you" when I turned down the hall and resched the bathroom he held only his hand out with the key on a blue cloth like string with the bathroom key on it." I took the key and the. Just some my head because it was so abnormal for a place to have employees with this behavior I mean he isn't big on human interaction. Then I asked for whip cream on my shake which Baskin Robbins you should just include and not charge extra for because these shakes are ridiculously priced anyhow and have been for years. And if I'm going to pay this much for a treat I'd like to at least not have to worry someone spit in it ....at the very very least they should come with that peace of mind !!!!! Ugh I just want to. clarify the shake was wonderful and no issues with restaurant cleanliness or appearance my 2 stars are because of the customer service ....had the shake been yuck it would have been 1 star. read more

Not so great experience! Came here for dessert with my girlfriend one day. First, they didn't have some of the normal popular classic flavors. They do however have more of the newer more creative flavors. I got the waffle cone $0.70 extra with 2 scoops of ice cream. $6 which is pretty pricey. Of course, the lady working there made a mistake and gave me a scoop of the wrong flavor. So, I asked them about it, and they gave me major attitude and ignored me for a long time. After standing there and then approaching them a second time, one of them finally acknowledged me and went to talk to the store manager to see what to do with the situation. They did end up switching out the wrong one for the right one, but the whole process took a long time and was very unpleasant. The ice cream tasted ok, nothing to rave about. Parking was easy in the strip mall. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Orange, California

Good customer service and they are the only place that actually has freshly made waffle cones

So today I decided to take my boys out for ice cream. Usually we go here, and always get good service but today it was bad. The guy with long hair and glasses had an attitude. He complained about the quart ig ice cream I asked him to pack, like if I wasn't going to pay extra to get it freshly packed. There is an option. Then he said "well I don't see any pre-packed, unfortunately." And then rolled his eyes. Then he packs my quart and to my surprise when I get home, it's packed half way!! Then he complained about having to count the cash I gave him to pay for my ice cream! My total came out to almost 40 dollars so I gave him 8, 5 dollar bills. He looked at the cash and said, "Jesus Christ." It must have been too much work for him to actually use his brain. People like that should not work in customer service. I didn't get his name, but I won't allow him to serve me again. read more

My son really enjoy going here. He says it is the best ice cream ever. The employee that helped us was really patient with my son placing his order. read more

Went today at 10:36 am with my son and the place was still close! It shows that it open at 10:30 am and while looking inside I found the CS sitting, legs on a table and didn't even bother to open. I keep standing to see when they will open specially that I knocked the door, a short guy came from inside few minutes later to open. I left once he opened but I was sure that they saw me. It's better to close the place for good if you can't open on time! Thanks read more

This was pretty good...I don't think Baskin Robbins has the best flavors, but I had their Chocolate Oreo Milkshake, which was nice a tasty and fairly chocolatey. The service was nice and the place was clean and well-organized. read more

Our server was so friendly.... Thank you Maddie!!! Always to have someone so cheerful! read more

Just went in with my family and I to get some ice cream. We have been coming to this location for many years but today this young lady at the register treated us in such a negative way. Her attitude was not appropriate and not professional. She didn't even greet us when we walked in and we had to wait for her to attend to us. Eventually in a annoyed and angry attitude asked us "What do you want." We had to tell her 3-4 times in a loud manner what we wanted exactly because she didn't care enough to get close to us and help us out. Then when she understood what we wanted. She started recklessly and aggressively throwing the ingredients in the blender in a annoyed mood. I'm not sure if it's because she is in a bad mood or hates her job, but this is not how you treat customers. We left and I believe the manager saw us leave. I hope he talks to the cashier and her negative immature attitude. Edit: We went to the Baskin Robbin on 17th street in Santa Ana and Mrs. Farshid was super nice and attentive with my family and the other customers. No wonder the place is busy! Excellent customer service and delicious ice cream! Go here!! read more

I usually always get a shake when I go to baskin robins. Ordered a medium shake and it was a good 1/1.5 inches worth of shake missing from the top. She could have charged me less but instead , attempted to remake it and. Still managed to be under the "full" medium cup amount. It was almost a little watery for a shake. I got 2 kids scoops and they were messy scoops. Maybe the girl was new. This place is shared with a ToGo's good amount of seating. read more

Baskin-Robbins - This was the 2nd attempt and I had not drank any yet. It was less before this. - Ice Cream & Frozen Yogurt Near Me - Orange, California

This baskin robbins has the best customer service I have ever experienced at a baskin robbins. I ordered a custom Birthday 24 hours before i needed it and they reached out to me to show me what the cake will look like and gave me options. They care about their customers and that is very important and a great representation of business. The cake turned out so good and everyone loved it. Thank you!! read more

Wow... You think you could spare a scoop of ice cream!!!! You get less than a scoop and I pay over$6 for two ridiculous scoops, I should of gave it back honestly. Take lessons from Huntington Beach store and look at their sales. Pathetic!!! Don't waste your money on this place I even asked for extra pump of fudge cuz I got no toppings. I hardly have any fudge. read more

Best service I've ever experienced. Clean and very welcoming. Appreciate the staff & their help.

Very good cake selection. Clean store. I'd recommend anyone who wants to have a great family time or quick treat during hot summer.

I believe her name was Lourdes "LuLu" and I think the guy's name was Andreas? There was also another gentleman, big, tall guy that was working here last night. He's usually here most of the time when we stop in. Sorry I'm really bad with remembering names. Give them a big round of applause! This Baskin Robbins ROCKS! GREAT SERVICE! FRIENDLY & HAPPY STAFF! VERY CLEAN! Baskin Robbins has the BEST ice cream and ice cream cakes ever! My family goes to this location all the time especially on Tuesday nights when they have their special price on ice cream scoops! We live just down the street. They still treated my family and I with great service even though I was just coming in to get my free birthday ice cream. Thank you again! read more

1. July 19 2013 2. Mark young black hair male Baskin Robbins Staff was surprisingly nice. 3. Bathrooms working. Cons: 1. Had to wait awhile to get served. No staff was around at the Basking Robbins area. 2. Soda machine dispenser was DISGUSTINGLY Broken and Old: leaking water everywhere! Nota Bene: 1. The other TOGO and Baskin Robbins I've been to at Orange had lame rude impolite staff and their bathrooms were always broken! read more

Baskin-Robbins - Kid's Scoop $3: Daiquiri Ice (Fat Free and Lactose Free) - Ice Cream & Frozen Yogurt Near Me - Orange, California

Today I had an emergency because it's my girlfriends birthday tomorrow and every year I get her the same cake which is a chocolate chip ice cream cake w/ white frosting and a TON of rainbow sprinkles. I had such a busy week before and I blanked out so I rushed over to my favorite baskin Robbins and asked if they could possibly make this happen. Myryam and Lourclez saw what position I was in and were more than happy to help me and make this happen. They totally saved the day and would HIGHLY RECOMMEND you get your cakes here. Thanks again for making this happen ladies! read more

The employees make the banana royale ok size , today the owner help me with my order and he made it so small it's not even worth it to buy in this location , if someone it's craving Basking Robin plz go to a different location. This location sucks read more

Strike three you're out!! I have been here three times with my boyfriend the first time they closed at 8:30 when they're supposed to close at nine second time they ran out of milk for milkshakes this time they were out of ice cream, ice cream cones, and softserve ice cream it was ridiculous and so is the management here. The girls are snobby..that's not how you make tips ladies. Togos has always been awesome. it's Baskin-Robbins that needs help we will not be back. Go down the road to Main Place mall Johnny Rockets and get an awesome milkshake. read more

Went to grab a sweet treat here with my co-workers after our lunch. Staff is super friendly. Ice cream was fresh and yummy. They give generations portions of the scoops. Would definitely come here again. read more

Went for ice cream the girl was friendly & greeted me with big smile! So I asked why u so happy she replied I love my job! So asked her why !! it's only an ice cream shop! I laughed! it's not how much money you make is what makes you happy! !she made my day! read more

You can't go wrong with baskin robins! Their flavors are always great. I love their classics like Jamoca, golden ribbon, strawberry, and chocolate. They are my favorite at any give time. I love 31 flavors because they have flavors of the month! This summer they are on an Oreo kick. Their Oreo n cake batter is delicious. They topped it off with Oreo n chocolate! So many times I have wished that they would make those flavors a regular, then I skip a few months and their next new flavor is just as good! 31 flavor lover for life! read more

Baskin-Robbins - Spidey cake! - Ice Cream & Frozen Yogurt Near Me - Orange, California

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This is a unique Togos sandwich restaurant because there's also a Baskin-Robbins ice cream shop inside. Once you're done with your main meal, you can go to the B-R side for dessert. How convenient! When my O.C. lunch buddy and I worked for the same company in Orange, this would be one of our regular hang-outs during our lunch hour. The food here is decent but nothing special. My favorites from here are the meatball and BBQ beef. They also had a french dip at one time that I really liked. The B-R side had only a limited selection of ice cream and yogurt. I would get a single scoop of ice cream every now and then but not all the time, since 1) I was usually too full from lunch to even entertain having dessert; and 2) Retail ice cream stores tend to charge too much. I'd rather go to Rite Aid and buy my favorite flavor of Thrifty brand ice cream for a lot less. As someone else mentioned, the service here can be hit-and-miss, depending on who's behind the counter that day. Companies that deal with the public on a daily basis REALLY need to train their employees on the lost art of good customer service. It can only help them in the long run. But I digress... Another issue I have with this place is that the parking is quite limited, especially since there are a number of other eating places in close proximity. Sometimes I end up having to go around the corner to the side street behind the building to park. Oh, well--I need all the exercise I can get! read more

The employees are not friendly, the close too early. I can't help but wonder does management realize how much revenue they are potentially losing, because of employees that can't wait to get out of the door. I bet thier time cards don't reflect it. read more

Im a regular customer at this place. Ive been going to that location since I was a little girl, but recently I've had horrible customer service. Im not sure why exactly but even the managers have been treating me and my family terribly. I just think they need to check their attitude. No matter what the problem is, you do not argue or yell with a customer. You make it right. I wouldnt take my two year old daughter their anymore. I've seen some of the employees argue in front of children.. i hate to right this review but maybe the manager might see it and hopefully talk to the employees. It used to be my favorite Baskin-Robbins location. It just makes me sad now.. read more

Who doesn't love ice cream! I was getting my Pastrami fix at Togo's and the 31 flavors were calling me so I had to answer the call, of course. I grew up on Baskin so having it brought a lot of fond memories of my family. This place had all the flavors I like except 1 but they said they had it in the back and brought out the whole tub for me. That's a great customer service! Thank you Mr. Baskin for the great ice cream and great service since my childhood! I shall be back for more! read more

This review is dedicated to the very fantastic worker Justin. He was so friendly and attentive. He happily let us try as many flavors as we pleased. Not only that, he also told us about each flavor and made us feel welcome. This is exceptional customer service. Five stars to Justin. This guy is the best! read more

Sunny days call for ice cream but I made the wrong choice. This was supposed to be convenient because it's by my work place but worst decision ever. I love ice cream so much that I can tell when it's new ice cream or a tub that's been sitting there. My two scoops of summer solstice from here was definitely not fresh new ice cream. Next time you think of getting ice cream here I'd tell you to put your money's worth on a grocery tub of ice cream vs. Here. The only difference with here is there's someone scooping it for you but it's definitely much more worth the self service if you get your own ice cream elsewhere yourself. read more