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    CPI Security

    CPI Security

    (5 reviews)

    After being very disappointed with two well-known home security companies, I signed on with CPI,…read morehave been with them for about 5 years now, and in 2 homes, and am VERY happy with them! They offer a great package, competitive pricing, and top-notch customer service. Their system is so effective and thorough, that I feel like I live in Fort Knox, which is a great feeling for a woman who lives alone! Very straight-forward and easy system to use, and the company's responses to events are within seconds. Chuck, who has been with CPI for several years, is not only a terrific installer/technician who knows his job from top to bottom, but is always so happy to explain to the customer everything he's doing, and answer their questions and concerns thoroughly. He also ensures that his customers have all the security features that they want/need, prior to leaving their homes. He's also very intelligent and a lot of fun to be around. On the other hand, Michael S., who initially installed the CPI system in my current home, simply came in, did his work, and never really bothered to explain ANYTHING to me, unless I asked him a specific question. Even then, his response was very brief. And, thanks to Chuck, I just found out yesterday that, for 3 years, I was being charged for a security feature that Michael had neither offered me nor installed. So, in addition to highly recommending CPI Security Systems, I also highly recommend that you request Chuck to do your installation, etc., if available!

    After a lot of research (I mean a lot) we decided to go with CPI over the other companies in…read moreAtlanta. So far we are very happy with the system, main service, and their installer Chuck (who is awesome, to say the least!). When we did experience a few issues/concerns CPI responded quickly and made our concerns feel valid and made us feel important as a customer. We highly recommended CPI and Chuck (our installer) if you can get him.

    Premier Security - Premier Security Inc service truck

    Premier Security

    (14 reviews)

    I wrote a 5 star on Google, and I'm back with another 5 stars... this time for service. Our…read moreinstallation with Premier went incredibly smoothly, and their ongoing support has been just as impressive. We had an issue with one zone having errors after my toddler was tampering with the motion sensor. One quick call later, their tech walked us through disabling the zone in minutes. I honestly can't say enough about how much better this experience has been than working with ADT or Ackerman!! With ADT, I'd still be on hold, getting transferred endlessly, only to be told a tech could come out a week later to try and upsell us a whole new system. Switch to Premier. They're truly the best- they really make home security simple, efficient, and stress-free.

    I have used Premier Security since 2014 and they have proven themselves to be an outstanding…read moreservice provider with a consistent high level of quality. I had them change out our old alarm system in 2015 with a modern Honeywell product that provides all the latest features (wireless, video monitoring, home automation, remote control by app on smartphone, etc.) that everyone wants today. The Security Consultant (Chris Anderson) that installed the system and has provided our services since is outstanding and is very knowledgeable, professional and courteous. He listens carefully to all your questions and responds to your satisfaction. The company monitoring service is the most affordable in this area that I have found and their response to an alarm is very fast and professionally handled. If you want a top quality security service at a fair price, this is the company you have been waiting for. I cannot say enough good things about them and I would recommend them to anyone.

    Vivint

    Vivint

    (87 reviews)

    Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

    I had a disappointing experience with the Vivint sales representative Eli Reid. Before I signed the…read moreagreement, he was very attentive, responsive, and made it seem like he would be available to help if I had any issues. After I signed, that completely changed. The installation was never completed. The technician came out once but couldn't finish the installation and returned a few days later. When he came back, I told him I no longer wanted to move forward with the service. I was told I would have to pay an additional $100 to cancel on top of the $35 I had already paid, even though the system had never been fully installed. When I later spoke with a customer service, I learned that there was a way to properly cancel my service and that my sales rep (Eli Reid) could assist with that within minutes. When I contacted Eli to provide me with what was needed to cancel, he said "Sure! I'm working right now, but I will take care of it when I get a moment." Afterwards, Eli text me and literally said, "She's just going to have to keep it." Very unprofessional and not at all assisting. I guess he's no longer willing to help. I understand that companies have contracts and cancellation policies, but I expect honesty throughout the sales process. If promises are made before a sale, they should still matter afterward. I hope Vivint provides better training and accountability so future customers receive accurate information from the beginning. All in all, if a gentleman by the name Eli Reid (I.D. 609711) comes by your home, ask for a better sales rep.

    What Wires - hometheatreinstallation - Updated September 2026

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