When I went to order my food, the young man named Nick, approached me and said "Hold on Boss". I then, corrected him gracefully and said, Nick when you are addressing an adult over 50, you should address them as Mr. or Sir, and Nick started disrespectfully laughing at me. Then I asked to speak with the shift manager, Isabella, he came over and continued to laugh in my face. When I addressed the issue with Isabella she was dismissive, but I kindly asked for the GM's contact information, and she wrote on a sticky note, the HR #800-624-7090 When addressing the issue, she started to smirk in my face. I then kindly asked her to make sure that she preserved the video, because you can clearly see the interaction. After this she went to the back and called her PM(?) and said that her supervisor told her to ask me to leave. As I just order my food, but didn't pay. She then stated that I was harassing her employee, when I never said another thing to Nick, and was kind to the other employees. I stated I will gladly leave after receiving my food, and she said no and that she was calling the police. I never raised my voice, called anyone out their name, or cursed! What is interesting, last week I came to curbside and my order did not come out until 10 minutes after the estimated time. And whoever made my burger literally threw it in the wrapper. Interesting enough, I took an immediate photo while sitting in the parking lot, and kindly flagged down the young man that brought the food out and he was in disbelief I didn't report it or call. After the young man informed me that everyone that was working was just a bunch of new kids working, I gave grace. Even giving it a second chance today. But now it has gone too far read more

The burger was not tasty at all and the construction of the burger was messy. The lettuce and tomato was wet and caused the bun to fall apart. While eating another customer complained about his burger too with the same issue. read more

came thru the drive thru and the girl who took my order couldn't even hear me through the headset as I spoke clearly enough for her to hear, I go to the window and only get 2 meals out of 3, she takes my two meals back that she was already going to hand out and still managed to mess up my entire order twice! the girl taking my order had a horrible attitude with me as well. what kind of service is this?! absolutely unacceptable and will never be coming back to this location!! read more

Outta towner who wanted to see what Whataburger was all about. From CA and the IE this place reminds me of bakers. I had a beacon guacamole burger on Texas toast. The burger was okay I think I was most a fan of the spicy ketchup and sauces. I would say a regular standard burger is better than the one I got. I would come back and try something else. read more

Whataburger - the inside of a restaurant - Burgers Near Me - Goodyear, Arizona

I go get food using the drive through only to have to park in front of the building to wait for my food 3 order meal nothing special no one behind me in line I just don't understand read more

Whataburger IS my favorite anywhere! It just has a unique caramelized, beefy flavor with mustard y goodness that no one else has. I have been eating Whataburger since I was a kid in the 60's. Also, their fries ond onion rings are amongst the best tasting that I've had. Throw in their special Ketchup, and it's a satisfying meal! My last visit, the restaurant was a little slow, so the manager struck a conversation. Also, spent time training the employees. The restaurant was clean and the employees responsive. I do appreciate a visible manager. I do like this location. My only issue appears systemic. It doesn't matter what restaurant I visit, 3 out of 5 orders will be wrong or have missing items. They missed my burger last time. I can't tell you how disappointing it is to get home and realize your burger is missing. Nooooooo! But when it's right, it's right! read more

Whataburger - Lots of Help and Squeaky Clean! - Burgers Near Me - Goodyear, Arizona

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A bit disappointing since I was expecting something sensational given the hype about the burgers. It was just ok, not great.

Really friendly and solid customer service. I had a great first time experience trying Whataburger and ordering via drive thru window. I was given many recommendations from friends on what I should order but I decided to go with the classic chicken tenders as it's be the perfect vehicle to try Whataburger's unique selection of sauces. The strips were nothing special but I enjoyed them- 3 strips were pretty filling as the combo came with toast & fries. Now, as a sauce fanatic, I was lost in the sauce... in the best way possible! I asked for the gravy, creamy pepper, honey butter, jalapeno ranch, and spicy ketchup. My top three sauces for dipping were the 1) gravy (creamy, black peppery) 2) spicy ketchup (not spicy but a fun twist on your classic ketchup, reminded me of a more savory shrimp cocktail sauce) and 3) honey butter (no other words to describe aside from 'yum'). Fries weren't special but I love potatoes in all its forms. I look forward to my next visit! read more

Whataburger - Chicken #13 Whatachickn Strips 3 piece Whatameal (+1) - Burgers Near Me - Goodyear, Arizona

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2nd time I come to this place and I ask for something simple like a chicken sandwiches and fires and they always take forever. They have to park me in front even though they don't have anyone read more

Mixed cuz have always loved the food, BUT, I have the app but now, unless I turn on notifications I can't get past to put in another order to get points. It is my RIGHT to NOT want to get constant notifications, but, unless I turn on notifications I can't order thru app. No points. Guess that is the purpose but YOU CANNOT MAKE ME ACCEPT notifications just cuz YOU say! I will go elsewhere and hope others do too read more

If you care about yourself at all, Never and I mean NEVER eat here, even if you're starving. They are filthy, do not practice food safety, and are rude and nasty about they're bad practices and service. I took a bite of my burger, realized it was made incorrectly, old, and cold. I returned the burger, with my receipt, and was met with verbal confrontation. I politely explained I do not want anything for free. I just want what I paid for since I provided food and receipt. They tried to just scrape off the unwanted items, add the forgotten cheese and return the same burger!! Horrifying, unacceptable, and completely against food safety regulations. I bit the burger. Once it left their hands it has to be thrown away!! There was no changing of gloves. That entire kitchen was then contaminated! The beast that called herself the "area manager" became unhinged because I refused to take that burger back and instead insisted on a refund. Instead of taking accountability and coaching her staff, she blamed me for her lack of professionalism, knowledge, and piss poor management skills. Her bad life decisions should not be taken out on me and my food. Just give me a refund and have the day you deserve!! read more

How could you improve? Fire the cook and take pride in what you give to the public. This was the w9rst burger I ever got. Look at the lettuce, it's nasty. read more

Whataburger - Nasty, dried out, waste of money. - Burgers Near Me - Goodyear, Arizona

Absolutely the best I've had in a long time from WB. This includes CO and TX locations. Food presentation, freshness and speediness were unparalleled to most fast food. Amazed this was in Goodyear! read more

Whataburger - Burgers Near Me - Goodyear, Arizona

I grew up in Texas where Whataburger is the best! I've been in Az over 15 years and when I get a craving for it I give in like an idiot and go to my local Whataburger in Goodyear on Indian School, I tried the new one on Estrella one day but low and behold, they were out of hamburger buns! Yes! So I just went to Indian School and I have decided it is alas my last time going to that place. As per usual, I got cold chewy fries that were probably sitting there for a while, not even under a lamp because they were not the slightest bit warm. The burger was just as cold, good thing I just ordered a Jr. Best part of the meal was the lemonade tea, because it helped when I started choking on this dry , cold meal. NEVER again!!!!!Freddy's is by far the best, always hot and fresh, always consistent. Not sure why they opened a new Whataburger on Estrella. Please close this place down and re build into a Freddys!!! Wish I could give "0" stars. read more

Whataburger - Cold chewy sticks! - Burgers Near Me - Goodyear, Arizona

Absolutely disgusting went there this morning at 5 AM. The girl at the counter had her shirt tied to a half top both breakfast on the buns with jalapeños seemed like they were there all night. They were ice, cold and very very salty. Are usually go there once or twice a week and get the same meal. It's pretty good but today was absolutely disgusting so much Salt I couldn't even eat them both of them. read more

Whataburger - Burgers Near Me - Goodyear, Arizona

I ordered a Whataburger meal with mayo. They misheard and gave me only mayo. When I got home and noticed. I called, explained and asked if I could replace it tomorrow since it was 3am. I had the receipt and everything. They said yes but I have to bring the food back. So now I can't eat it. tried to make the burger good by adding the fries and sauces but when I took a bit the patty was dark and hard to chew. I decided to go back to the store to get it remade. Took my burger and French fries back to the store. They worker look mad that I came back And they only remade my burger not fries. After that I just left. read more

Unfortunately this visit was not as good as prior visits. I used the online app for the first time to order. Once home, we started to eat and noticed the fries were dried and stale. Out of seven orders, one of our double burger Pattie's looked like it had a bite taken out of it. The crew did look a bit green. Maybe next time. read more

Whataburger - Employee taste test? - Burgers Near Me - Goodyear, Arizona

Great food as always. I know I get it. My opinion. Food was presented well fresh vegetables and burger prepared exactly as I requested. Even with all the specifics I requested. In addition it did not delay the preparation or time served to me. Kaylah took my order. She was very kind and patient with my order. She was courteous and her infectious smile made my day. I actually forgot my car was at the shop. Jacob M was all over the place. Keeping the lobby clean, on the register and delivering food all with a huge smile and extremely friendly. He might have even snuck in some kitchen time. I seriously thought I saw a red Superman shirt under the brown one he was wearing. Don't think I sat around for 30 min. I was in and out with a full belly 10 min tops. With that type of service who wouldn't like Whataburger. read more

Whataburger - Raising money for children's hospital - Burgers Near Me - Goodyear, Arizona

If I could give a Big Fat Zero stars I would. Let me first start off by saying that I love Whataburger. It is my very fave fast food. Any chance I get I will always choose WTB I especially love their breakfast taquitos. This morning I went to this location and waited forever at the counter for help to the point I was wondering if they were open. People were in there working but no one came to the counter. Finally, the manager came over and took my order. They were out of coffee at 7am. Does that mean they hadn't made any for the day? Then my breakfast arrives and again the manager brings it to the table. The biscuit was so hard I couldn't eat it. On the way back to the counter the manager steps over trash on the floor. Straw wrappers, napkins etc. I couldn't believe it. It wasn't just 1 item it was several. See the pic attached. This is the worst WTB I have ever been to and will not go back. If the corporate office would go in there and get it straightened up like the WTB I expect then maybe. read more

Whataburger - Trash on the floor that the manager walked over without picking it up. Cmon Man! - Burgers Near Me - Goodyear, Arizona

2 times in a row .... Ordered 4 malt milkshakes chocolate, got 2 right and got a banana and a vanilla. Last night ordered a pepper Jack chicken club, chicken was so over cooked couldn't bite into it. Also ask for Diet Coke tried to give us a sprite . Wow 15.00 dollars a hour they can't read or write. SAD. read more

Whataburger is nearby our house and it just works for us! I am from the East coast where I had never heard of this fast food place. Almost 15 years after moving to AZ I remember the first time having this crazy named burger. I didn't know what to get but it was for sure very tasty. Now that I have it as often as I can when I am in a hurry, or just as often as I do tacos, (hello? we do leave in AZ) I have been able to customize exactly what I like. I really enjoy their onion rings and being from Latin America, of course, I love that n a fast food place I can add avocado to my cheeseburger with grilled onions. YUMMM. The kids also enjoy the fact that sometimes they enjoy the nuggets which they call bites or they might want the chicken tenders. Sometimes I might even want one of those tenders, however, I always stick to the usual. My burger and onion rings. I know there are plenty of reasons why so many low reviews, specially for the customer service, thankfully, every time I have been to this location, which is usually the one I mostly go to. I have gone both via the drive through and inside, and I have been able to have good customer service as well as lucked out on the yummy food!! Enjoy! read more

Whataburger - Burgers Near Me - Goodyear, Arizona

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I organized a high school team meal for 50 players at this Whataburger location. Not only did the boys LOVE their meal (scored me some momma points), but the manager, Juan, provided the BEST customer service that just isn't around anymore. He was super helpful with the order, offered to deliver the food to us, brought some extra fruit snacks for the players, and delivered the food at the exact time he promised. He wouldn't even accept a tip. Thank you Juan! We will be back every time we have a game in this area! read more

Whataburger - Burgers Near Me - Goodyear, Arizona

No Whataburgers in Ohio. All of my TX friends rave, so while in Goodyear wanted to try it again. First experience in Austin, TX was exceptional. Great service and fresh hot food. Unfortunately this location missed the mark big time. Car in front of us order was wrong. Rather that move them out of the way and deliver the corrected order they blocked the drive through for 20 plus minutes. Finally got these poor folks on their way. We get to window the guy and the guy says the contents of the order. Wasn't our order. He rattles of 3 other names. None of them mine. I tell him what I had ordered and he looks perplexed. Then he realizes that he's already taken our money and closed out the order. Got the food back to the hotel, it was cold and the buns were beyond stale. Terrible. Beyond disappointing read more

The standout from my last visit to Whataburger wasn't the warm, delicious burger it's known for, but was instead represented by the outstanding customer service displayed by the workers, particularly one employee named Jayden. On top of that, Jayden, who works at the grill, came personally to make sure that my order was exactly as I wanted, even double-checking in himself to ensure everything was to my satisfaction. His friendly nature and attention to the need of each customer could turn even a simple meal into an enjoyable experience, proving that good service could only serve to enhance an excellent meal. Jayden's hard work is really living up to the spirit of Whataburger. He makes sure that if any foodie wants to have good food coupled with a smile, he must pay a visit to those places. read more

Grease stuck to my tongue. Tough dry fries. Ordered no onion but they must have scraped them off cause it had a few plus mouth tastes like onion. I don't think they are busy enough so food just lays around. One nice feature was a very good young lady taking orders as you drive up. Helped a lot and was very friendly. read more

This is my first time trying Whataburger. It was decent. I ordered the mushroom Swiss burger with the sausage and egg taquito combo. The taquito was more of a mini burrito. It tasted all right. My boyfriend really likes the mushroom Swiss burger. I didn't really like the tanginess of the sauce. The hash browns were not good. They were soggy from the oil and did not taste fresh. The workers were nice. Overall, I probably would not go out of my way to return. read more

Well, I want to rename it to WhataBADburger. I ordered a guacamole/bacon burger. I wondered why my bag was light as a feather. I had the thinnest piece of meat I've ever seen, that was cooked so well done, every bit of moisture was cooked out. I had to search for what little guacamole was on there. I asked for mine to be wrapped in lettuce and what they did is put a scant piece of old dark lettuce on top and another little piece of lettuce on the bottom. That's hardly a wrap. The saving grace was their creamy pepper sauce which was yummy. For this, I paid $7.60. To get a normal size patty, you would need to order a triple. Sadly, that was my first and last time there. read more

Very slow service. Slower than comparable other fast food. It's gotten progressively worse and they don't care. Fries not fresh or hot. Asked for extra crispy and I got warm limp fries. Jalapeños on the burger were all in one spot. read more

This morning in the drive through. I had 2 people ahead of me but waited over a half hour. unacceptable

Zero Stars if the option was available. Female employee at drive thru was excessively rude. The buns on both burgers in our order were extremely dry and hard. I also ordered onion rings and they were "burned beyond recognition." I have never been to Whataburger in my life and lucky for me, I never ever have to again. read more

Whataburger - Burned onion rings :( - Burgers Near Me - Goodyear, Arizona

I asked for hatch green chili double add mustard. I gotta teaspoon of green chilis with mustard over top. A sandwich artist would put mustard on bottom bun where its dry! This place sucks! Also , I sat in drive through after I placed order for 20 min. Three cars ahead had a large order. Instead of asking client to park out front to move the line, we all sat in drive through with our delivered orders. I hate to c bad management read more

I was visiting AZ with a friend and decided to stop in to the infamous Whataburger because of people's bold claims such as "It's WAY BETTER than In-N-Out." I looked over the menu beforehand and found many, many delicious-looking options to choose from. Upon arrival, one thing I can say with certainty is that the customer service is TOP-NOTCH --we were greeted and the staff was seriously super cool, especially Jackie (I believe that's her name). She went above and beyond, delivering amazing service. Her attitude was awesome and her bubbly energy was contagious. This poor rating has nothing to do with customer service being crappy; it's about the food entirely. The best way to describe the quality of the food is like this: imagine Jack in the Box having a seemingly endless supply of meat, buns, and fries that are about to expire...but instead of tossing it out, they donate it to Whataburger, who then sells it at an above decent price. The bacon cheese burger tasted extremely old and dry, and don't even get me started with the "fresh avocado"! This guacamole mix tasted bland and straight from a frozen bag. Biting into the onion rings was like biting into nothing but oil-soaked, tasteless batter. The sauces were alright, but absolutely nothing to brag about. It was a disappointing visit to say the least. read more

Whataburger - Onion rings ft. tons of grease. - Burgers Near Me - Goodyear, Arizona

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The worst burger I can remember. A McDonald's quarter pounder will satisfy your burger cravings better. If you're here get the tenders those are pretty good. The service was great and the restaurant was pretty clean. That's why they even got a star. Burger was pretty dry...I dissaponted my family read more

For fast food, the burgers here are really good! The veggies are fresh and crisp. They are really big. French fries are always fresh and crispy. read more

CHECK YOUR ORDER! This place is almost incapable of completing a correct order. I love Whataburger, but the amount of times that this place has COMPLETELY messed up our (very basic) orders is a travesty. The food is good, but odds are your order will be wrong. read more

I rarely post a review but twice now we have received 5* service from Betsy, who runs the drive through. She has went out of her way to accommodate any special requests, especially in the shake flavor department. I hope everyone at Whataburger appreciates her efforts. We will continue to return to this location. read more

Manager Stephanie is unprofessional! They messed up my order and she was so rude, she would not make it right. Recommended she train the employee's better and she said she would hang up on me if I said that again. Advised I would email corporate and she said that's fine. The store needs a better manager, no wonder they don't do their job properly!! read more

The quality of this location has really gone down, long wait times, incorrect orders and lack of quality customer service. Save your time and money and go across the street to Burger King. read more

With only one car in front of us we waited over 15 minutes for our food in a drive through... ridiculous. Half of our food was cold, seems like they need new management or better training :) won't be coming back to this crappy location read more

How long does a burger take to make? Waiting in line that was just ME for a solid 30 minutes for a meal. I don't understand what "fast food" restaurant can allow this. I don't recommend. read more