Wonderful customer service and satisfaction! Food is always hot and fresh. Cashiers are always pleasant and very courteous, busy most of the time but sufficient in service. Its on an adjacent parking lot with other stores and businesses, which allows plenty of parking space. For the most part, outside area is clean from debris but could stand some cleaning and power washing. Free of lottering, and safe environment. Whataburger has some great burgers and tasty food, manager was talkative and friendly. read more

Whataburger - Whataburger with cheese, fries, & rootbeer! - Burgers Near Me - Houston, Texas

John moves like a snail...what happened to "fast food" thankfully the managers stepped in to save him. Go to other location off 610 Not this one... read more

If you want to wait 30 min for fast food and STILL GET YOUR ORDER WRONG. Come to this location they won't disappoint. Also, the burger comes out cold every single time, don't expect fresh food either. read more

Horrible wait time. Waiting 30+ minutes for a 3 piece chicken tenders. While 4 cars who ordered AFTER me got their order already. Finally after waiting so long an employee comes out and ask what my order was like they forgotten about it. Don't waste your time with this place. Won't be coming here. read more

The food is delicious not gonna lie. I love it. however, they did forget the bread that came on my combo bru , and I was really looking forward it and they did not give me no napkins read more

Horrible and super long wait times, need to work on quality of customer service. Should not take long to fill a simple order.

So me and my brother came here a few hours ago... we ordered a Monterey Melt.. two sprites and ofc it was a meal so two fries... we waited for 15mins which wasn't as bad.. the only thing that went wrong was... the guy at the window gave us one sprite and in the receipt it said two sprites and this jackass with his big ahh lips was like "we didn't charge y'all for a second sprite but we gonna give it to y'all for free" sure buddy you just wanted to scam us... don't go here unless you want them to say they didn't give yall shit read more

H O R R I B L E! Do not stop here. The service is absolutely horrendous and you will wait forever in the drive thru. We are going on fifteen minutes parked by a smelly trash bin waiting for them to get our order. The parking lot and drive thru pavement is a hot mess. read more

If I could give her one or I would, I waited in line for 10 to 15 minutes. Get to the window. They asked me to pull up. I said no I'm good sitting here thank you because I know how it works in the service industry if I wanted to wait longer than I already waited to get to the window, I would've went to a sitdown restaurant, however, the manager, said we can't serve you, and instead of giving me a receipt showing that he refunded me he throws a receipt at me that I paid for when I went back to the window. He wanted to argue with me and said oh you got a refund and then continue to shut the door in my face Disrespectful and rude. Do not recommend Whataburger whatsoever. read more

Pulled up and ordered. We sat in lane b for 40 MINUTES just to watch them give 6 cars in lane a their food, which they forgot two peoples drinks. Then they come out and say "what was your order? And the name?" And the manager kept looking around clueless. 40 minutes for FAST FOOD IS ABSURD. No one there was moving with purpose and they all need to be fired. Ill happily run the entire place is the owner can't find suitable people and I can 100% do his job better 0/10 read more

Not the first time but is the only one close to my house and that's why I order here... I was the first one on line DT 4 meals and it took them about 39 minutes to made it.. 6 cars behind me passed and I'm still here.... read more

Donde sea hay hamburguesas y aquí en Houston en comida rápida estas son las mejores, buen trato, rápido rico y limpio

Ms Sheila who is the manager executed poor manage when dealing with 3 cars in drive thru early morning around 6am. Exactly 28 minutes to move 2 cars in drive instead of securing order and moving cars up like other whataburger's with Good Management does. Employees were dancing on front counter. Alleged card issue but passenger gets out and make small talk with employees laughing while Ms Sheila who ever wore the blue shirt casually walking and talking to the dancing employee on front counter. The results was I had cash even 14 I know my meal was ready to go which I could not do because I had to wait on horseplay finish before I can move up. Tried to enter inside which the doors was lock. Don't know if thats the police for that particular establishment. But this customer service is unacceptable for a fast food unless horseplay and taking your time here is policy then disregard this review. I've work drive thru before at 2 different fast food back in the day and each one was big on drive thru service times. Maybe y'all need to do more training or learn from other chains on how to conduct proper drive thru services. Need more employees for night shift mornings and a manager who knows how to move customers along. According to other reviews the night team is not cutting and if one star or no star the Regional Manager is comfortable with them he's needs to drop down and go back to being a server. I give it a one star because you can actually hear the person on the speaker box at the menu board. Only thing that was good here. read more

Whataburger - Manager just chillen not helping causing 27 min delay on 3 cars in drive thru - Burgers Near Me - Houston, Texas

Horrible service it's hot outside and they arent hurrying up I'm not waiting 45 min in line just for some chiken nuggets it's called fast food for a reason I might aswell go to a restaurant and they'll serve me better food then this and don't even start we'll go somewhere else,no hurry the heck up ????? read more

At night is horrible, they need new employees. It's like a 5star restaurant wait time, damn near a freaking hour for food read more

The food was good not the best and also the service was good but a little slow but it was very clean and silent.

Laziest people you will ever experience in your life. Whataburger needs to fire everyone in this store. My order was ready at 1130 and I got it at 1205. They have an extra large attitude as well. read more

I had a complicated order and they got everything right. It was fresh and fast.Very organized

old white lady was very rude for no reason didn't let us order or talk I repeated order 3 times and was still extremely rude and disrespectful. read more

The burgers are always always cold. I asked the worker why the cold burger. She said they are placed under heat lamps. I'm done going there.

Wait time is ridiculous, by time I got my food it was cold . Waste of 30 mins! Are they short staffed or just slow ?

Service is slow, I ordered two meals and they made me move up twice so two cars behind me could get their meals. They came to my window asked me for my receipt twice. By the way the smell outside by drive thru window and their entrance is horrible. read more

We have been sitting in the drive thru for almost 30 minutes and they have only done one car. I have seen 7 different employees at the window doing NOTHING. The lobby is closed too, so you would think they would be pushing out drive thru orders. I am shocked by how slow they are. They have a LONGG line and are standing around laughing and talking. Will never return to this location. Omg. read more

This place in close enough to my house to be a convenient drive but they usually massacre my order. Just recently I ordered a bacon burger with no tomatoes and no onions for my wife and it had everything and no bacon. Those onions aren't a just scrape off and you'll be fine kind of thing. So needless to say Whataburger got me in trouble read more

Omg where to start this location is by far the nastiest location I have ever been too restrooms were nasty no soap or paper I asked one of the workers they totally ignored me I was like omg this is nasty how are customers washing there hands or cleaning them selves I'm sure the workers have to use this restoom then I ordered a burger it was stale the bread was no good the meat was half cooked the fries were cold I explained to the staff I'm not paying for these items with the food looking this way I told the manager she was just as sorry as the workers that day I will never go back to this place again the health department needs to be notified uncooked food on the floor that's gross serving this trash to people read more

I literally waited 40 min for a burger, the drive tru is crazy so much line and they're so many workers in they're what's going on?

What's there not to like about your local Whataburger? I mean besides having my truck broken into while I ate and then to top it off as I waited for HPD to come and write a report the friendly local thief returned and offered to sell me the things he had stolen from me. read more

Wow... waited in drive-thru for 15 minutes then they took my order again at the window. Here I am.... still waiting. Ugh!

Why is there a guy begging for money right after the drive thru early in the morning? Literally right next to the drive thru window. It's like going to Wal-Mart except this guy isn't selling anything, he's just pan handling. Also the attitude from the cashier is um called for.Great way to drive away customers... read more

Whataburger - a view of the outside of a restaurant - Burgers Near Me - Houston, Texas

Worst location ever! I have ordered the honey bbq chicken strip sandwich meal from several locations and this one always disappoints! Food is always cold, fries are always stale and you have to wait long periods of time for a simple meal. Ridiculous, they always give the wrong order when you request for additional ingredients or ingredients to be taken out. read more

Probably the worst whataburger I ever been to, they took forever on my order just to get it wrong. The lady who took my order also had a bad attitude and the food definitely didn't taste great. read more

They did not great us. The coke machines are off, I literally paid for ice. As I was eating I saw a cockroach in the wall crawling it was gross bruh. The floors were also dirty. read more

The worst whataburger I have ever gone to! The lady to took my order was in a bad mood, arguing with other employees in front of me . PLUS I asked for no ONIONS, and it had LOTS of ONIONS. And on my husbands order I said With chesse no onions , came with NO Chesse . read more

when its just plain cheese and mayo but managed to put everything even tho i'm allergic to onions and im calling them and they seem too "busy" to answer read more

Disaster!! I heard about the new Salted Caramel Shake and decided to try one while I was running some errands. I pulled up to this Whataburger and there were 12 to 15 cars in the drive through line. Just based on that I should have left, but I went inside. I asked the young lady at the register for a medium shake to go and she told me the price for a large. I said no, a medium. She said that is a medium. I read the description (size) on the register and said, not thats a large to which she repeated no, thats a medium. Seeing a pattern here I asked for a manager who came over and told her no, thats a large. After a couple minutes of register manipulation my order was rung up correctly. After about 5 minutes of standing by the counter I realized there was no mechanism in this establishment to get my shake made. After 2 more minutes the young lady behind the register said she would make it and pilled out a cup. Problem was she had a line of customers. After a couple more minutes I asked for my money back which, of course required the manager again. After about 15 minutes in total I left without my shake, but do not despair....Burger King 100 yards further down the road also had Salted Caramel Shakes, understood their sizing and got it to me in about 3 minutes. The funny thing is the Whataburger had twice the number of employees as your average functional Whataburger. Obviously they were trying to solve ALL there problems by throwing people at them which obviously made it worse as half didn't seem to be doing anything at all...........especially not making my shake....... read more

Great place for a burger! I ordered the Whataburger double w/ cheese, bacon, and jalapeños. The burger was fresh and made to order. Onion rings hot and crisp. And the staff were all friendly and attentive. Special thanks to their "ambassador" Kesha for taking such good care of me. I look forward to my next visit! read more

I have noticed this place slowly die down out of horrible customer service and rude cashiers. Even though most people don't check Yelp for fast food often. If you do check this time be ready to get a rude cashier and horrible attention. Had to repeat my order three times. read more

I gave 3 stars because I absolutely love What a burger I walked into this location and there was a employee that was taking her lunch break the supervisor which at the time it was two supervisors on shift one being Hispanic and the other African American the Hispanic woman saw me and called for the woman that was now coming off of break by that time another customer walked in the employee not knowing that I was there first waiting patiently started taking the other customers order I did say something about it respectfully and I walked out I found it very unprofessional how the supervisor handle situation instead of starting my order and letting the other employee sign on to the cash register she left the situation untouched and displayed laziness very very very unprofessional and I was not happy about the situation read more

Every time I come here they mess up my order ! Then the lady that work mornings looked like she forgot to brush her teeth before work . Just bad ...all BAD ! read more