I love whataburger like every other Texan, but this location is testing my loyalty. Every time I come here, my burger is cold by the time I get home- less than 2 miles away. I used to think it was cold because I get all the vegetables on it, but then realized my cheese is never melted... The only reason they get 2 stars is because they usually have hot fries. read more

Whataburger - Cold and broken patty, so cold it didn't even start to melt my cheese - Fast Food Near Me - Houston, Texas

I had dinner with a friend this evening at Whataburger #89 at 905 N. Loop West 77008 , it was by far THE WORST Whataburger experience I've had in the fifty years of dining at a Whataburger ! Im getting my drink and see the garbage is overflowing,I slip on the nasty greasy floor walking to my table,my burger was cold,which they did remake . We're sitting at our table ,three tables away from a table with three employees (one female and two males). one male said "people should adopt Chinese babies ,since there were so many", Darius ,a male employee stopped by their table as he was leaving ,once he was out the door, one of the guys at the table said "he's my gay friend" , and then the other employee, Noah felt compelled to openly discuss "him jacking off 12 times and getting caught" when they all left their table leaving it trashed ,we told the female that was at their table that we would like to talk to the manager . Before the manager came to our table,the employees were coming out of the kitchen staring at us . The manager LaToya came to our table,I mentioned the roach ,she looked down for it, it wasn't there,she found it on the bottom of her shoe . We then told her everything I've mentioned above and she appeared to be embarrassed and said she would deal with the situation right away and asked if she could get us anything,we said no thank you and thanked her and also let her know that only one person that was doing anything to clean the place or serve customers was Genesis, she was the one that took our orders and also delivered them ,she was very polite and helpful The other employees on the floor, one that was at the table and one that is (rather husky) wearing a yellow reflective vest were hanging out with two patrons talking loudly and cursing at one another . After the manager had left our table, ten minutes later ,one of the guys that was at the table finally emptied the overflowing trash and left trash on the floor and then resumed hanging out with his friends and the husky employee exchanging cursing threats at each other . As we we're leaving,there were dirty tables with food and a high chair that had been put back was covered with chewed hamburger . It was truly the nastiest experience I've ever had at a Whataburger ! Needless to say,we'll be eating at another Whataburger location from now on . read more

Okay so I live near two whataburgers. And I never go to this one because it's either too slow or way too busy. But tonight my friend and I ordered two honey butter chicken biscuits and two medium fries. When I got to the window the lady even read back my order to me and STILL gave me a Whataburger with one medium fry. The funniest part....this order was supposed to get a coke and we didn't even get that. Now I'm just upset I wasted my money. And my friend didn't even get the honey butter chicken biscuit she wanted on her birthday. read more

The food is regular Whataburger but the staff here is always super friendly and happy, a great atmosphere.

I went into the dining room for lunch. No line just a bunch of employees milling about. After waiting 10 minutes I left and went across the parking lot to Chik-Fil-A where they treat customers like human beings. read more

This Whataburger is a surprise because I always get excellent customer service every time I come here. Please note that I never use the drive through so I can't comment on that. However, every time I order to go, I always get great service and I haven't had them mess up my order just yet. Not really a whole lot more to say about a whataburger since it's a fast food chain. You either love it or you don't. I personally think that Whataburger is better than in n out, but that's just me though. read more

Lately the burgers have been cold. When I stopped by to eat a Whataburger inside and when I go through the drive thru. I believe it's the buns that are not heated or lightly toasted. Like the buns were taken out of the plastic bag. I know a lot of people love whataburger and trying to please them by quickly making the burgers, but could you take the time to heat up the buns or whatever was done to the buns either toasted with butter to make the burger taste good read more

Lol they messed up my order ,but I ain't no picky eater so I ate it either way turned out it was (doordash order )

I have lived north, west, east and south. It doesn't matter how many drinks I've had I want to end up at whataburger at 2am. If there isn't one in my city I want to move that instant. Not only did my girlfriend drive me here in my stupor but whoever was manning the fryer and the window that night was spot on. No long line. The four cars were processed faster than any transaction in the history of payment. True honey bbq chicken sandwich was spot on. Not too saucy, blazing hot and toasted perfectly. Fries were a bit cold but who cares about fries?! Give me more HBbQCS! read more

I ordered a Diet Coke with a double cheeseburger. Once again, Whataburger gave me a regular Coke. THIS IS JUST UNACCEPTABLE!! To a diabetic, a regular Coke can be fatal. read more

Whoever is manning the drive through from taking orders needs to be let go. I see a reoccurring issue with orders on the reviews and I had issues before that Maria and Jordan the managers promised that I would get the missed sausage Patty from my last order for free. But today I ordered a Honey butter chicken biscuit with two sausage Patty's and a coffee and a cookie. I wait ten minutes in lane b for my order to be brought just the hbcb only then I asked them for the rest of my order and she brought me the coffee back and sausage Patty that I ended up paying for bc I didn't receive the free one that was promised nor the cookie. Then I said it wasn't my problem. I clearly stated my order at the window. Then they said if I want it I have to go back in line and purchase. What kind of place is this. Trash experience twice. Never coming back. Fix your restaurant. I also asked for five cream and sugar and only got three. Can't even get that right read more

Bad service at drive thru. No one knew what I ordered and when my food was given to me no straw for my drink nor ketchup. They didn't even ask also no napkins. Please go to elsewhere. read more

Whataburger virginity gone! I would say my Whataburger experience was A-OK. People put Whataburger at the same rank as Shake Shack and In-N-Out. My personal opinion still puts In-N-Out ahead. FOOD: I got a whataburger and fries. The burger itself was not super memorable, but was not bad. The mustard was a bit heavy, but the ground beef was good. The portion was pretty good. The fries were okay too. Freshly fried and salted are good things in my book! Overall, once is enough for me for Whataburger. A good 2:00 AM choice though! I am still too heavily biased to my California desires for In-N-Out. Sorry Whataburger. read more

Whataburger - Holding the bag is alright in my book! - Fast Food Near Me - Houston, Texas

I came in to grab something to eat real quick with some friends, & I had to use the restroom. As soon as I step in the restroom it stunk like complete shit & there was either throw up or shit on the floor & the sink with napkins all on top, like they half assed cleaning it up. This is extremely disgusting, who allows this? I never recommend eating here ever. If I could rate no stars I would! read more

It's suppose to be 24 hour dine-in. I've arrived a few times at 6:30ish trying to dine in and the doors are locked while the employees are sitting in the tables eating and talking amongst the each other. I don't mind them eating and talking at all but to have the place locked while people are trying to get inside while it's SUPPOSE to be open is ridiculous. They weren't even friendly about it or tried being helpful they just pretended like they didn't see the customers outside. Ridiculous. Chick fil a is right in front of this whataburger and headed over and received great service there. read more

Just doing a regular Houstonian check-in. Service isn't the fastest, but they make up for it in character. An older lady, who I unfortunately couldn't get the name of, was in a great mood to serve us! (This wasn't dine in, but drive-thru. It was also around lunch time, when it gets packed.) She cracked jokes and got us our food as soon as possible. Loved her! The approximate wait time was 6-7 minutes for 2 meals. -Will post updates if their service changes. read more

Love the food however I lost my wallet and sadly no one turned it in... whoever picked it up, you're welcome to the cash, I'd just like the rest. Thanks. read more

Avoid this location like plague. They repeatedly get order wrong during late shift or food is old. I visited this week and not only got wrong order the sandwich had hairs in it. Rating should be negative five instead of one star. I stop here on way home almost daily around 11:30pm after work and this is not what I expected to pay for. On top of that the manager Anthony would not refund my order. He insisted I come back and they would replace order. Why would I want to not only waste more time driving back or want to eat at a location after this experience? Poor customer service Whataburger shame on you read more

Whataburger - Fast Food Near Me - Houston, Texas

-0/10 definitely don't recommend take longer than 10 minutes to even get help at the window to pay meanwhile the employees just sit there and play at the window in your face the drinks have soda all on the outside I just wouldn't go cause you'll be pissed before you can even get your food oh yea order wasn't even right read more

These people got my #1 wrong 3 time's. It was a simple #1 with cheese with no tomato. Then they had to come back to my car to ask AGAIN what I ordered...not to mention when I got it from the window the FIRST timei went over the order and the girl said yes AFTER she tried to charge me for the order that was behind me ‍ read more

Worst Whataburger in the history of Whataburger, eat anywhere else. I'd recommend driving to the next closest Whataburger if you're dead set on having it read more

Worst, slowest service ever. If you want to wait 30mins on fast food this is your kind of place!

Worst service EVER !I've came to get breakfast on my way to work in the mornings and the lady at the window and that takes your order is very rude and messes up your order...She's a dark skin lady couldnt see her name and when i tell her about my order she gives me an attitude that she didn't hear me...She needs to be fired or retrained. read more

Slow and dirty. What a berger isn't what it use to be since they sold to out of state investore

I was having a super bad day ( pregnant and emotional) and my card wasn't working even tho I called the bank to sort it out and the kind ladies behind me let me have the food anyway because it would be cold by the time I sorted it out . This was really kind of them and they deserve some praise . Thank you for making an aweful morning a little less awful . read more

This place was filthy and completely grossed us out. Nothing was clean. Not sure how this place passes any health code.

This is a relatively new location. It's very clean and conveniently located right off the freeway. I used to always crave In N Out, and now that we have it in Dallas and Austin, I am able to eat it more often and instead of craving it, you start to get used to it and the amazement goes away. Then you realize that you have a great thing in what a burger here in Texas. That's why when people from california come to the south, they have to make a pit stop at what a burger! I like how they keep some classics always on the menu and add simple additions. One of the ones that I enjoyed recently was the avocado bacon burger. I love their spicy ketchup, it's not really spicy, but has a slight kick, great addition to their fries. read more

Update of my previous review. Pretty upset because I got home and was missing 3 of the items I bought. I called and they told me I could drive back to the store to get a refund.. But it's just a hassle and not worth the $5. Next time.. I will review my order before I leave the restaurant! read more

If I could give them a lower rating I would just horrible employees who just want to get rid of customers even if it's just as simple as can I get some ketchup I'm going to another Whataburger and never coming to this one again and you shouldn't either read more

Took like 20 mins to get my damn food one chicken sandwich and pay your employees better they don't fuckin smile for shit.

Exclusive to Texas, Whataburger is a treat, serving up yummy fast food with its bright orange and white wrapping. If I am in the mood for or am limited to grabbing a fast food burger I choose Whataburger. My favorite is the #6, double whata jr. With just one slice of cheese so the meat flavor still shines through. Typically I get my whataburger with mustard and pickles only, but on the rare occasion I get it as is, the Veg is always fresh and crisp. When I want a special treat I order the onion rings. They are large, crispy and sweet when you bit into than meaty onion. They have a great breakfast to choose from also. Plus, when headed home late, maybe after a drink, there is something oh so satisfying about the chicken strip meal. The toast and gravy that accompany ot is yummy and so reminiscent of the South. read more

For the first time ever, I was asked if I wanted a bendy straw. That's and auto 5 stars from me!!! Thanks Brian.

Joiee was amazing, give this girl a raise! I asked for mayo instead of mustard when I ordered (from a different employee), the burger ended up having mustard no mayo :( However, Joiee saved the day! She very quickly got me a new burger, made correctly, and some fresh fries straight from the fryer! She was very polite, and helpful, thanks Joiee for continuing to uphold the level of customer service I've come to know and love from Whataburger. read more

Portions are huge. Maybe too huge! Taste is fresh and delicious. Pricing is higher unless you happen to have a coupon. Stores are showing their age read more

Asked for no onions came with onions had them remake it came back with one onion in the center on purpose won't be back

If your sign out front says 24 Hours then you need to be open 24 Hours! Going in an early morning coffee run before heading to the airport and two people inside the store look at me and say they are closed!! I expect more from Whataburger! read more

I enjoy Whataburger but am realistic about what to expect from a fast food joint. The service here is appalling. The person taking my order from the counter at this location was extremely rude and sassed me tirelessly (not in a fun/playful way at all) while my wife and I tried to order. I will happily drive further to other Whataburger locations whenever I need to satisfy my fix. Not to mention it was really slow (very few people in the restaurant and drive-through at the time). read more

Unlike most whinny Yelp reviews that seem to expect fast food to have Michelin Star service and food quality, I'm gonna say that Whataburger makes great burgers, but needs to leave chicken to people that specialize in chicken. Had the new spicy chicken sandwich, and like everyone else that's trying to play the spicy chicken sandwich game, they fall way short of their competition. It's pretty obvious that the chicken is a frozen food service pack piece of chicken that's been quick fried and slapped on a bun. Sorry y'all, stick to burgers. You don't see Popeyes trying to make a hamburger for a reason. read more

I got food poisoning from this location. Two days with a fever and painful stomach cramps. I will not be visiting again. :(

Gave me the typical response when I ordered a shake after 11pm. "Our machine is out of order". I then proceeded to order an ice cream cone and low and behold that was out of order too. Typical. Don't go to this location if you're looking for good customer service. read more