I will not let anyone bash Whataburger without a fight! Atmosphere/Ambiance - 3/5 - Typical chain restaurant. Staff - 3/5 - Hit or miss. I usually do curbside, so my only issue is that I have had to a couple of times go inside to grab my food. I am not a fan of that when I have kids in the car. Food/Drink - I will list my favorite items to get: - Honey BBQ Chicken Strip Sandwich - 4/5 - The only complaint is that sometimes the chicken is a little dry. - Buffalo Ranch Chicken Strip Sandwich - 5/5 - I have never had a dry one of these. - Patty Melt - 5/5 - This is never a bad choice when hungry. - Mushroom Swiss (when available) - 5/5 - A go to when it is back. Overall, I get plenty of offers (BOGO), so I just usually wait for one of those to pop up on my app. I will always be back. read more

How, Sway? Seriously--how is this location so consistently disappointing? Why are the buns soggy and wet? That should never happen. To the owner of this location: please consider selling or transferring ownership to someone who genuinely cares about delivering the quality food and service people expect from Whataburger. It's disappointing when out-of-state family members want to try it and have this kind of experience. To corporate, please take a closer look at the ongoing reviews. The food quality is consistently poor, the service is below average, and the staff's cleanliness is concerning. This location needs leadership that will properly represent the brand. read more

Be patient. They are under new management and he's doing his hardest to make it better. I feel for the new manager as half his staff called in sick this morning and he was still positive. Our order was accurate and he made time to say hi. This is our favorite location. read more

My husband loves their chicken strips with gravy, toast and french fries. I usually go through the drive through which is usually fast and efficient. Whataburger is better than McDonald's and In-n-Out. We'll continue to patronize Whataburger. read more

Whataburger at this location is quite a nightmare. Recently, I ordered a chicken sandwich on toast with grilled onions and peppers and was charged over $10. After ordering I noticed on the menu that it should have been in the $6 range plus $1.10 for the tiniest amount of the onions and peppers. It turned out to be the wrong sandwich. When I brought it up to the staff they did not offer to refund the difference. Today, I walked in and the cashier was talking on the phone. She took orders from three other customers and then chose not to even acknowledge or help me. For quite awhile I waited, but since I was in a hurry to get to an appointment, I pulled out my card and tried to get her attention but she just turned away and ignored me. I felt upset and said, "Well, I have to leave now for an appointment" and she just said, "Bye" in an insolent tone. I turned back and asked for her name and she covered her name badge with her hand and retreated back toward the kitchen. I said "I need to see your name badge"and she kept covering it, moving back and turning away. As soon as I stepped over the line into the kitchen she started scolding me, "M'am you can't come in here!" and telling the person on the phone that I was crazy and she had no idea what I was saying! I went out to my car and called the restaurant asking for the manager. I am sure it was the same girl that answered the phone and said she was the manager. I asked her name and she said, "Alexa" which didn't seem to match what I had seen on her name badge that she was trying to cover. I started telling her that I had driven out of my way to come there, was not acknowledged and made to wait during her lengthy phone call and asked if she thought that was correct customer service. She stated that she had been on the phone with her boss and I couldn't just call on the phone to talk about it. I said, "OK, I will leave a review." She replied, "Go ahead, leave a review!" and I hung up. Worst attitude by service personnel ever! I hope Whataburger corporate will see this and get a clearer understanding about why they have so many terrible reviews. There are so many nearby options, why would customers choose this experience? read more

Good service at this location. We come here a lot and never had a bad experience. Thank you

I won't be going back to this location. No line. Long wait. Order was mostly wrong. Workers were confused who we were as we sat there waiting for our food. Do yourself a favor and Drive the seven minutes to a different Whataburger. read more

My husband went to pick up food ordered on app. He was asked to pull forward. The restaurant was not as busy as it has been in past. They delivered drinks and then he sat there for 15 minutes. He finally stopped someone delivering to someone else. Of course by that time the food was cold, they gave one drink wrong and no spicy ketchup as asked for. Not sure we want to use app anymore. Feel we have a little more control over ordering direct and sitting at window. read more

This is your spot if you want to wait forever for an undercooked burger and fries with old grease. When this location originally opened it was good quality food but soon changed. read more

I know, I know, Texans love Whataburger more than anything else, and more than In N Out, Wendy's....spare me the outrage. This review is specific to the chili burger with Fritos; and I must say I am well underwhelmed. One of the biggest issues with "fast food" is the 20+ minutes wait; add the cost into the equation and I question every time I line up to order(both in a car and in store) Back to the burger....meh. The chili wasn't memorable, I'm not really a fan of Fritos. The Pattie's and cheese don't save the burger and the chicken gravy was a highlight for the dry fries and so so burger. This store was busy (after 2 in the afternoon) and it seemed short staffed. But they all worked with a smile and kept moving. I'm underwhelmed by all the burger spots on Preston in Proper.....c'èst la vie. read more

Straight up trash. Ordered through Uber eats, got someone else's order. Waited almost 2 hours to receive. First time trying this and will def be the last. I don't understand the hype. I was starving so I ate it but it wasn't even that good. Super overrated and bad service. read more

Wow the service is amazing! Love how I ask for no tomato's and the French my chicken in tomato juice and pickle sauce and asking for none ! Also I asked for 2 slices of cheese, guess what I got? No cheese! What amazing service! read more

My order was taken wrong. And as someone who's worked in food for a while I know when something is old. Line had 3 cars and yet the bun was rock hard and the chicken patty is clearly not even remotely fresh. I have no clue what's going on with whataburgers around Prosper/Mckinney but man none of them have been getting stuff right. read more

Whataburger - Fast Food Near Me - Prosper, Texas

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I would like to know what the heck this is because I know it's not chicken tenders. I am so disappointed that I spent money on this when it wouldn't even feed an elf. This is ridiculous. Spent $40 here tonight and received this crap. Was really looking forward to some Whataburger after my 12 hour shift. Absolutely BS. read more

Whataburger - Chicken tender meal - Fast Food Near Me - Prosper, Texas

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Worst service... waited in line for 20 mins and they gave me my food without the drink.. think it might be better with this one closed LOL. Kids don't care about shutting read more

Hair in food !!! I went through the drive through snd waited about 15 minutes got home and their was hair in my food this is unacceptable they need to do better !!!!! read more

Whataburger - There was hair in my burger - Fast Food Near Me - Prosper, Texas

I wanted to give 0 stars but that option is not available... they burnt my burger like it's not burger anymore... first and last time I eat at this place.... read more

Whataburger - Grilled chicken sandwich - Fast Food Near Me - Prosper, Texas

Staffs are very friendly, nothing to complain about that. But it's the slowest fast-paced restaurant I had ever visited, I waited 45 minutes to get my food. PS. The manager apologized and refund my money, and also gave me a complimentary meal, so I bumped it to three stars. read more

If I could give zero starts I would. Literally kids running the place with lack of training. Slow, unorganized and unprofessional. Never try coming in a Friday night, literally the worse. Sad that this place has been a continuous down slope for the last few years. Probably won't be back until this is addressed. read more

So slow. They need guidance from a better run store......like Custer/380. Took over 25 minutes to get thru drive-thru. Only one lane open Sunday night. Only one window ever used so you pay at same window as food hand-off. Love Whataburger but this has been going on for half a year. read more

They forgot to add the honey butter dipping sauce my daughters' requested, but otherwise, the order was correct. Both drive thru lanes had long lines, but they moved pretty fast. The guy who came to my far lane to take the payment read my order back to me. He was polite, and he wore a mask and gloves, as did the runner who brought my food to me. Everything was piping hot when I left the parking lot and still tasted good when I got home. Much better experience here compared to all our visits to the Frisco location at the Tollway and Eldorado. read more

Service at this location was beyond poor. The alleged manager Emmanuel yelled at my daughters and tried to deny handing us our food because he "thought" my daughter was taking a picture of him. She had a small camera in her hand and was about to take a picture of the family. He did not want to believe her, my wife then tried to explain but was cut off. I then had to step in and be very clear that his assumption was wrong in an attempt to diffuse the situation. I suggest next time the staff ask before assuming and raising their voice. I tried to leave on a good note but Emmanuel shut the window as I was trying to speak. read more

Still the worst Whataburger in the area. Got my order wrong. Location needs an overhaul on training, order verification and customer service. read more

Food was OK. Have had better at other locations. Service was slow. Could not find a clean table to sit at which.... during this time is a pretty big deal. Whataburger is usually a safe bet... but probably won't come back to this one. read more

They have to do something or close this place down. We sat in the double drive through for over 30 min! If I would have seen the reviews I would've ditched this place! The girl running the food out was rude and holding our food under her arm like a football. Run!!! read more

Worst Whataburger experience ever. One burger came out with NO MEAT on it. Workers laughed instead of apologizing. The people behind us had a raw burger patty. The cooks clearly do not read anything on the ticket order when making the burgers either because two other burgers came out incorrectly. Sadly the workers have no pride.. read more

40mins for a online order. 1 burger 1 fry 1 drink w/melted ice. And that's all I have to say about that read more

If your in a rush do not stop here. You will be in line for 15-20 minutes. Even if there's only 2-3 cars in front of you. There wasn't a line at the order screen an it took 15 minutes to get my breakfast on a bun an hash browns... only reason I'm writing this is because the hash browns are mush, not crunchy, it's like a mash potato rubber stick lol people where nice, as always. I will say I usually avoid this one. Today I went out of cravings for whataburger breakfast...disappointment as always with this location. (Food quality) read more

Absolutely nothing fast about this fast food joint! 30+ minutes and my husband is still waiting for food not like a lot of food a kids meal. This is absolutely ridiculous. I would highly recommend not coming to this location unless you have 45+ min to wait for a basic cheeseburger. We will never be back to this location. read more

The whole facility was dirty; there was a bucket by the bathroom catching water from a leaky ceiling. None of the food was hot, not even the cheese on the grilled cheese. The chicken sandwich was pink through the middle. We threw away all of it rather than risk food poisoning. Absolutely disgusting. read more

I never get a chance to go out to eat until late bc of work. And I happen to be the GM of a restaurant. By the time I get here there is always a line wrapped around the building. 3-4 employees working. And they aren't even decent employees. Every time I'm here I have to come inside to avoid the 30 minute wait in the drive thru, and the employees are loud, obnoxious, inappropriate and as far from professional as you can get. Besides that the lobby is always disgusting. There's never a clean table. Trash laying all over. It's a nightmare! I wouldn't suggest anyone come here. I honestly only do because it is the ONLY place open this late! read more

Whataburger - No wet floor sign. And no one cleaning it up. - Fast Food Near Me - Prosper, Texas

30 minutes in drive thru is ridiculous this isn't fast food and it has been happening for months. Going inside isn't any better, won't be eating at this location anymore read more

Food is still awesome. However the service is the worst I've ever experienced. The last few visits have been been bad, but this most recent visit was the worst. Waited at the counter for 5 minutes without any even acknowledging our presence. As much as I love Whataburger I won't be returning to this location anytime soon. read more

Is this a franchise? Prime location with very little competition but they just can't seem to get it together. You are better off sitting down at Chili's next door. Your will get your food quicker. I try and try but this place is alway disappointing. read more

Even though they are really slow sometimes the food is always pretty good. I've been here a bunch and I don't think they've ever messed my order up too bad. The staff are all nice as well. read more

I don't know what happened to everyone else that reviewed this location but my experience tonight just 30 minutes ago at 1:30 am was 10 out of 10 the night staff were quick the buffalo ranch combo was PERFECT!!! I can not stress it enough that the onion rings were crispy and perfect and the burgers were sauced perfect and chicken was not dry just the correct amount of crispy crunch the people cooking taking the order and check out need a raise thank y'all for working so late to feed us :) read more

This location is so poorly run and managed. Very slow service with orders that are consistently wrong. Given this place so many chances.

OooRah! Always glad to get back indoors for a Whataburger combo. This was our first visit to this location. It was a very busy Sat lunch hour; youth soccer and/or baseball must have been on lunch break. The drive-thru was very busy so we opted for dine-in. Be careful where you park on busy drive-thru traffic days as you may get blocked in. I found parking on south side or one closest to Hwy 380 best as well as entrance/exit. Kitchen was slammed with business but tapered off by 2pm. Considering the number of customers we saw today I don't think their current Yelp rating by others is justified. I would give them 5 stars if they can slightly improve their indoor service even when slammed at lunch time. Sign of great location and staff. read more

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Come here if you want to wait thirty minutes. Go to a Chick Fil A if you want a well oiled machine.

This store used to provide good food and good service. It has gone completely downhill as you can tell from the one and I have stars. We came tonight with our daughter from out of town who loves Whataburger. The girl taking our order got it wrong. We waited 30 minutes for food that was cold and fries that were soggy and ridiculous. We got a refund. We will not be going back. read more