2024- Yelp 100 Challenge - #65 Chick-fil-a never misses. Order is always correct and you are in and out in no time. This location is currently having some work done in their drive thru. There are two ordering lanes that merge into one. Customer Service is great and food is often fresh. read more

See all

Good service at counter with patient employees taking order. She reminded me that I left my cc in the machine. Next time I will just Tap mt card. Hot sandwich! Will be back read more

Dmetri is the vibe! 6am and he was all smiles and positive talk! Hire 10 more of him! Good came out fast too! read more

This location always has the best service and employees. Chick-fil-A is always a go to when I want a quick meal. The only downside to this location is well it's location. It can be a little challenging getting into it if you are going at lunchtime or in the evening. The shopping center just wasn't well thought out for the amount of people who go to this location. Overall, I love Chick-fil-A and I don't ever have anything negative to say. read more

The rude guy who took my order had a attitude and did not say my pleasure That is the only reason people come here read more

We order from here often. We get chicken strips or nuggets, waffle fries, kale salad or fruit. I also like their ice cream. I usually go inside to order as the drive thru is too busy. Staff has always been friendly. read more

We were apartment shopping in the area and stopped here for lunch! We went through the drive thru, and the ordering experience was fine. The food wasn't horrible but it's definitely the worst chic fil a i've had. The fries tasted old and almost stale, and the nuggets had definitely been sitting for a bit. This isn't a bad location they just definitely need to put a little more care into the food quality. read more

I don't know what happened but this has become the worst chick-fil-a I've been to. Every time we go, food containers are not filled all the way, the fries taste funny, and you get to watch employees stand around while your food sits. They are too busy socializing vs working. I think I'll drive to Frisco if I want chick-fil-a moving forward, I'm sick of not getting what I paid for and watching my food sit on a counter because employees are there to hang out and not work read more

Chick-fil-A - Fast Food Near Me - Prosper, Texas

The food and service is always amazing I don't remember the name but I was running late and need to get some thing quick I told the cashier this dude at my food fersh out in 20 mi read more

This Chick-Fil-A location really stands out in terms of customer service and quality. I was impressed by the efficiency of the ordering process. Especially during the peak times. Mobile orders are always the most preferred method for me and I'm able to breeze right through the lines when I order. I dine in from time to time and on at least 2 out of 3 times I got a manager or a supervisor come by asking if everything is to my satisfaction. I don't think anyone has asked me how my food was in over 10 years. That is why I'm giving this location 5 stars because they go above and beyond the level of service and its hard to find good people these days. They really take pride in their work and I'm happy to patronize them. Their food is top notch too. Breakfast sandwiches or crispy strips are my go-to's. read more

Chick Fi la never gets it wrong! Food is awesome and right when you order to go! This location is especially family friendly ! read more

It's the absolute best! It's one of my favs! And they are Christians so they take Sundays off! Nugget Meals read more

Chick-fil-A - Chicken Grilled Nuggets - Fast Food Near Me - Prosper, Texas

Every time I order from here my meal is either wrong or has something missing. And of course I always forget to check it before I leave so it's partially my fault. The last 3 times I have ordered kids nugget meals, they have completely left out the fries for both meals. I ordered myself a club sandwich on two occasions and both times I got a chicken sandwich with ONLY lettuce on it. No cheese, no bacon, no tomato. The people that work here are so sweet but they definitely don't check orders to make sure everything is correct read more

This is the only location that apparently doesn't offer grilled chicken?? Like huh?! Food was thrown together for a to go order and very oily. For sure would not come back here again. read more

If you're gonna charge someone for a large, you should probably give them a large. Not just a small with the large price tag. read more

Chick-fil-A - Before you spend $4 on the large fries, keep in mind you get as much as the small fry. - Fast Food Near Me - Prosper, Texas

As I have said previously, this is our go to Chick-fil-A. There are others on our way to work, but we will leave earlier to go to this one. The staff is friendly and helpful. I will admit that I am there frequently in the mornings and the staff has gotten to know me. This morning, I was in one of the lines, and the cute redhead taking orders in the other lane saw me. She finished with her vehicle called in my order (mobile order - ALWAYS!-it's the BEST!). Anyway, when I got to the girl in my line, she waved me through and said I was good to go. It is that personal touch that makes this store awesome. We had another great moment a few months ago but I was negligent on complementing the staff for their kindness. Our daughter was on her way back to college early one Saturday (6 am). She was feeling down about having to leave and had been crying. She reached the window and the young lady at the window could tell she was upset. She asked if she was okay and our daughter told her yes, just having to go back to school. The young lady told her she hoped she had a safe trip and handed her a brownie (which she had not ordered) and told her she hoped it helped her feel better. That personal touch, she was a person not just someone in the drive through line, is what makes this store stand out. read more

The location is not clean. The wall dividers for the tables are dirty and the table marker we were given was filthy. It's pretty early in the day for it to be so unclean. read more

The food is average at best. But every time I go in this location the managers don't seem to do anything. Never seen a store where they stand around so much. read more

The food is great the nuggets are great the service are very good and very nice the area is cold but once you get your food you warm up

First time here, already got my orders wrong. wrong drink(didn't gave me the diet lemonade but the regular one), wrong side(asked for a granola parfait gave me chicken stripes?). read more

Love the food and the service! They just remodeled and ended up finishing it early! Love getting the spicy biscuit meal with vanilla iced coffee. read more

Gotta say, this little location in the town of Prosper has to literally be the best one yet. They are on point, they know how to have an actual conversation and if you have to wait the sweet young lady at the window will talk to you about fun stuff while you wait. Jeez...I think I'll come here every time I'm horrified at the zombified faces and toneless voices of about 90% of all the other places round here. People here are actually alive and they really brighten my day! Thanks chick fil a! read more

This place is super-busy at 1:15pm on a Monday, but the service is exceptional! I went through the drive-thru with my 3 year old; ordering was simple, wait time was minimal considering how busy they were. I ordered 4 piece chicken nuggets for my daughter and the cool chicken wrap for myself. I ordered the recommended honey mustard and chick-fil-a sauce for my daughter and the avocado lime dressing for my wrap...and when we arrived home five minutes later I discovered that they forgot to include all of the sauces and dressing (hence the four star r Update: 10/9/19 at 12:30pm Drive-thru order of a Cool Chicken Wrap with avocado ranch, a large fry and medium Dr Pepper. Was asked by drive thru attendant if we wanted any sauces with the fries and I requested the Chick-fil-a sauce. When I got home and unpacked our meal...no Chick-fil-a sauce and no straw for my beverage. Really??? Thanks Chick-fil-a. Update #2: We placed an order through the Chik-fil-a app at 3:15pm on a Saturday. When we arrived, there was one vehicle visible in the drive-thru. Our order was simple: one Cool Chicken Wrap, one Spicy Chicken Deluxe sandwich without pickles, and three medium orders of fries. Instead of the spicy chicken deluxe sandwich--which comes with pepper jack cheese--we received a regular chicken deluxe with american cheese and pickles. The sandwich I ordered was more expensive than the sandwich I received...and if this would have been the first time I wouldn't have said anything. THREE STRIKES YOU ARE OUT. We will not order from you again. read more

Chick-fil-A - Fast Food Near Me - Prosper, Texas

Chik Fil A for the win! Especially since it is less than a few minutes from my location. Atmosphere - 4/5 - Clean and stocked with plenty of sauces. Can't go wrong here. Staff - 5/5 - I will buy you a chicken sandwich if you can make them say "you're welcome". Food - 5/5 - I have pretty much had everything at a chik fil a, but I will only mention what I get at this location: - Spicy Chicken Sandwich - 5/5 - Is this better than popeye's? Go read my popeye's review. :) - Waffle Fries - 5/5 - Who does not like Chik Fil A waffle fries? It is always strange to me that every fry I eat from here taste so soft and chewy. Overall, I can eat Chik Fil A any day of the week. I am glad that this location is so close, and if I can't decide on what I feel like eating, I will come here (except on Sunday of course). read more

Extremely disappointed in the quality of food received tonight. Forking out over $30 for our food I would have thought it would have been better. We ordered 3 sandwiches, 2 of which were meals, and a salad. The fries were soggy. The sandwiches were overcooked, dry and tough to bite into. Also, my cobb salad had no eggs and very few toppings. read more

Chick-fil-A - Eggless Cobb salad - Fast Food Near Me - Prosper, Texas

This place keeps making my entire family of 4 sick. About 3 out of 4 times we get explosive poo within an hour. Something isn't right. Maybe replace the oil in the fryer and sanitize the entire kitchen. I'm about to call Collin County for an inspection because this isn't working. read more

Chick-fil-A Chick-fil-A always impresses with their service. Decided to eat inside this time and was in the line less than 5 minutes. Got my food less than 5 minutes later, hot and fresh and always with a smile. My pleasure to serve you They don't be skimpy on the sauce either. read more

Chick-fil-A - Fast Food Near Me - Prosper, Texas

See all

Yesterday I had probably the worst experience I've ever had at this Chick-fil-A. I go in with a couple of my friends, we order and the staff is so friendly and attentive and the food was great as usual, so no complaints there! That is, however, until a man who I assumed was a manager and two other employees sat down right next to my friends and I. I didn't pay any mind to it at first, I thought maybe they were on lunch or something but then suddenly my friends and I could hear their entire conversation. The man I assumed to be a manager began to belittle and demean the girl employee sitting across from him, and that's when I realized what was happening. From what I gathered, this female employee was and had been in training for a director position for quite some time, and they were having a "one-on-one" (with the third employee seated at their table as a witness) to discuss some things. However, the male manager figure relayed to the female employee during this one-on-one that "suddenly" this position is unavailable to her because of something that happened a week prior. (I won't specify what "incident" happened because it was so minor and irrelevant, also out of respect for this girl's privacy) The entire time this manager spoke down to the female employee during this "one on one", she not once spoke over him or argued with him. She remained composed, respectful, and handled the situation in an incredibly mature way. To me, this manager was pulling at straws for reasons to overuse and abuse his authority. She asked him if he had ever noticed her being immature or wrong for the position in any other instance and if so, why was it never brought up before, and the manager said he had never noticed her doing anything wrong before. It was a "sudden show" of immaturity and a "deal breaker" (he used that phrase a lot) because the position requires you to be "like me, constantly working and constantly stressed". He kept comparing himself to a standard he seemed no one else could reach but him. It was a blatant show of ego and flatulence I guess no one has ever corrected him for. I couldn't stand listening to this guy repeat the same excuses and insults over and over again, so I got up to leave and before I walked out I got ahold of another manager. I told him what happened, how grossed out I was with the overuse of authority that manager was using right in the middle of the restaurant and how it's unnecessary and wrong. The manager I got ahold of gave me an "oh, it's just a little 'one on one'! They're all good friends ma'am, it's not a big deal." I didn't argue with him, I just said again how it was unnecessary and left. Turns out that the guy I assumed was a manager, aka the guy who publicly degraded and disparaged a female employee for seemingly ridiculous reasons is actually the owner of this location. (According to the manager I spoke to) I'm disgusted with how people of authority treat younger employees solely due to the fact that they assume one mistake counts far more than good work. read more

I really appreciate this location. I always use the app and I've never had to wait long periods of time. Today, another customer must have took my carry out order and a very nice gentleman came and made sure my order was remade quickly and in my hand in a matter of seconds. He even gave me a cookie for the inconvenience. I really hope he knows that he made my day and I appreciate the experience. Thank you!!! read more

Chick-fil-A - ows a person holding a bag of cookies - Fast Food Near Me - Prosper, Texas

This is the second time that I've ordered a meal from Chick-fil-a and the sandwich had a rubbery texture. The first time I was sick for two days, now I've just left Chick-fil-a and have taken a few bites sandwich again has that rubbery texture, it's half cooked! Praying I don't get sick again! read more

Been coming here frequently for the last few months due to work. Just wanted to say McKenzie the food runner is absolutely the hardest worker with an amazing attitude and work ethic. I'm not sure if she's a manager or not but if she isn't, she should be making the same amount if not more than the managers do. She's professional, still personable, hard working with a great attitude and just overall an amazing asset to any company! I don't think I've ever seen her walking food out to vehicles. She's always trying to get food out as fast as she possibly can no matter the weather conditions. Hope the best for her!! read more

This goes to Christian and his team! Tonight has been interesting to say the least! My family and I wanted to place an order for our children's wonderful teachers. We were told by the 4420 w university drive CFA (Renee) that they would be able to fulfill a large order, but wouldn't be able to deliver. We said that was fine and would pick it up on 09/23 @6:45a. We got a call from Rene, at 7:54p tonight, that she could NOT fulfill our order, and said to call gates of prosper or Frisco. I found out later tonight that they had to cancel it due to miscommunication on her part with their kitchen. **INSERT THEE AMAZING CHRISTIAN!** Christian, not only listened to my story , but he took my information down, and contacted his catering team to see if it was possible. He called me back immediately and told me that he would be able to fulfill the order and have it delivered! We need more people like Christian in the world! I spent many years in management, and it was very refreshing in this era, to have someone wanting to help you. Thank you so much for being so kind and going above and beyond Christian! God bless you and we are so thankful! read more

I ordered some grilled chicken a couple of months ago, along with some other items. After ordering and waiting for a full 10 minutes for my order, I walked to the window to ask if it was almost ready. I was told it was coming out now. So I waited another 5 minutes. I waled back to the window and they said again it is coming out now. I waited there for 1 minute. Still no food. So, I said Inhad to leave but I'm coming back for a free meal since I had paid for a meal and received nothing. I came back yesterday. I walked inside, explained to the Manager, Mr. Brooks, what had happened. In front of others, Mr. Brooks refused to give me a free meal. I assured him I Can pay for it, but I wanted to give him the choice given what I had said. He refused, so I decided to leave. This was a POOR decision by this Manager. The second I finished talking, he just ruend around and left and spoke out some 800 number to call for complaints, as if I didnt matter and I was a number - and a liar. Mr. Brooks should NOT be a Manager there, as he doesnt reflect the common sense and decency of Chik-fil-A.​ read more

It's Chick-Fil-A, enough said! Place is busy every time we go. Drive-thru line and parking lot access clash a little so need a bit of patience. Staff is polite and helpful all the time. read more

Love how fast Chick-fil-A is anywhere you go. My only small complaint is this location did not have the menu on the iPad so it took me a little longer to order. I felt a little rushed because I couldn't remember what I wanted to order. Still got our food really quick and it was all correct read more

Great food and great service! The servers are nice and the food is yummy! Can't go wrong!

I love Chick-fil-A as a company but I have had no good experiences with this prosper location. I went today and there were 3 lanes in the drive through when the actual drive through is only built for 2. I get that is very busy but making 3 lanes made it very dangerous. No one knew who to go behind and I almost got in 2 accidents. We were all confused and cars were cutting off other cars. One car got around 2 inches away from me and almost hit me. Just not a good idea period. I wouldn't write this review from just one incident. My mom went to this location 2 weeks ago and her chicken nuggets were soggy. I'm not hating on Chick-fil-A as a company, my family eats there multiple times a week but I'm not a fan of this location. Drive the extra few miles and go to the lake forest mckinney location, they are excellent, friendly, and have good service. read more

Usually fine and order process fast. Breaded sandwiches are fine. Salad is expensive and not very good. Chick fil-a. Grilled chicken is the worst avoid and go to wendy's instead. Almost always doesn't have under 3 yr old toy. read more

While the food was very good and up to Chick-fil-A's high standards, the restaurant is absolutely FILTHY! The tables and booths were all dirty and greasy. The booth seats were greasy and needed to be thoroughly wiped down so you didn't end up with grease marks on your clothes. There was an employee working in the dining room, but she wasn't cleaning tables and just looked confused or maybe overwhelmed. The floors inside the restaurant had trash all over, the floor (the dining area and where the employees work) did not look like it has been mopped in a long time, plus being sticky. The exterior of the building is gross - it looks like dirty trash bags were dragged from the restaurant door and along the sidewalk next to the parking lot, around to the back of the building. Large dirty stains on the sidewalk need to be pressure washed. We ate there yesterday for lunch and thought maybe they'll clean up everything in the evening. Nope - we stopped in for an afternoon snack and it was worse. This particular restaurant is not up to Chick-fil-A's cleanliness standards at all. Yuck - not sure if we'd go back to this location when there are other places to eat or another CFA not far away. Absolutely filthy. read more

Came home to find the kids meal and Cobb salad wasn't in the bag and to make it worse I've called about 5 times and no one is responding to the phone call!! read more