Ordered at wrong location, (obviously my bad) but then I called the store and they processed to tell me to "figure it out" because they don't know how to do their jobs. Then whenever I talked to a manager about it to see if she could help me because I didn't know how to cancel the order, I was also told to figure it out and told they weren't trained to help with the app. Very disappointing because I love Whataburger. Do better. read more

Made the mistake of coming back here today after multiple bad experiences. I asked for cheese on my honey butter chicken biscuit. Of course I didnt get it. Asked for sauce. Of course I didn't get it. This location cant be helped. read more

Service is so bad, it feels like they are trying to win the WORST Whataburger franchise award in the whole country!! Update. After waiting 26 minutes, we couldn't take it and left. There were still 2 cars ahead of us. There were only three cars ahead of us when we started 25 minutes earlier. Their reputation is now known around Rowlett. There weren't but two other cars at the restaurant, and we were there from 12:10 to 12:36 - their "busy" lunch hour nowadays. Ugh!!! read more

The manager was super helpful but the young men that work here are literally the rudest people in the service industry. Told him they gave me the wrong thing and he said ok what you order? I tell him he goes back and doesn't even say anything or get the right stuff going. I ask him what's the hold up and he didn't even tell anybody just said "oh you gotta talk toy management" bruh WHAT?!?? I told YOU!!!! read more

Absolutely the rudest place i've ever been. Ordered the #1 PLAIN with meat and cheese only. "You want the mustard?" (not sure how plain with meat and cheese only is confusing) "No PLAIN please" "You want the veggies?" Again , how is plain confusing. Whatever. Anyways, we get past this. My boyfriend orders the sweet and spicy with no bacon and no onion and they LITERALLY laugh at him. "Whatchu say?" So he orders again. They get it right finally. We get to the window and pay. Shakes are both the same size. Not sure why they asked what size we wanted the shakes when they're the same size. Absolutely horrible experience. This is ridiculous. read more

This whataburger is by far the best one yet! Especially this one server she's just a sweethear! Their floors are SPOTLESS! They are sooo clean! And soo sweet! honestly they ALL deserve a raise! read more

Thank you for being kind and helping me fix my order that was made wrong by another location. The manager Brice and the employees went out of their way to replace a Whataburger order that I received from door dash that was burnt and I was not able to eat. I ordered door dash this morning for chicken strip meal and when it arrived it was burnt just like last night. I am pregnant and not able to move around as much so I do a lot of door dash. But this meal was so bad and burnt that I had no choice but to drive and go try to get it replaced. Before driving I called and spoke to manager Brice who assured me it was not his location that filled my order but he offered to replace it for free for me. I was so happy and appreciative of his help. When I got there the employee (a male with glasses) told me that yes they did not mess up the order but he can do this replacement for me one time. I told him thank you. Lesson learnt. Instead of ordering I will drive to their location to pick up. The guys for helping me. I appreciate you! read more

It's a bad place, chronic bad. It's close to my home and I tried to go more often there, in a hope they "hooo, that guy again..." but not. They are bad robots, soulless and didn't care for nothing. I never care too much for the wrong orders and delay until a day, went inside and weren't lines at all. The employs where at the counter machines, facing me. I believe they were enter the hours or something. 2 machines and 4 to 5 employs ... talking with each other, laughing, ... and I standing there, look at their faces for about a minute. Told myself, never will go there again. read more

Very dirty and poor quality food always not just one time case, the employees always wear very soiled shirts no hair nets just a nasty place over all. I told the manager and she said they just busy. BS more like lazy won't be back. read more

Terrible service. I got home with my food which I ordered online and it was completely wrong. I have had this happen multiple times at this location. Whataburger was Texas owned before, when they sold out I feel like all locations have really gone down hill. Absolutely awful. Probably going to scrap going to any Whataburger. read more

Love it when the person taking orders is clearly having a bad morning. Snappy and rude, literally "whaddya want? Ugh!" Add to that the tortilla was so hard it was inedible and not even folded, the cheese on the outside somehow. I don't know who made y'all so angry today but it wasn't me. I just wanted a taquito and a coke. read more

this is by far one of the most useless staff on planet Earth. they consistently screw up orders, don't have a sense of urgency and guess what, all the same demographic work here (surprise surprise). I ordered two kids meals plain....they put mustard on both. when I called up the girl got defensive and said "that's how WE do plain", if you wanted no mustard you should have said plain and dry. I about lost it. They just up and changed the definition to fit their errors. They suck as not only employees, but as human beings. pieces of crap. read more

The food is usually dry at this location so I ordered three ketchup packets with my mobile order well I got home and there was no ketchup my patty melt was dry as the Sahara and not to be rude but it's like you have one job and that's to make sure the order is correct and handed out 0/5 stars is what they deserve crazy how they got my gravy but not the ketchup read more

Whataburger - They got my gravy but not the ketchup that literally right next to it - Burgers Near Me - Rowlett, Texas

We came out to whataburger in Rowlett for breakfast. The line wasn't too long which is always a good thing for whataburger. We had J-Lo helping us over the intercom. She was very upbeat and cornfirmed our order. Shantae, who was helping to deliver the food and take payment, was great as well. We ordered the potato taquito meal with a Strawberry White Chocolate shake as the drink. Oooohhhhhh man, this shake is so creamy and sweet. Perfect alongside your meal. We also had the honey-butter chicken biscuit. There a good amount of honey-butter on it and the biscuit was warm. Great all-around experience! read more

Whataburger - Honey-Butter Chicken Biscuit - Burgers Near Me - Rowlett, Texas

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I am a big fan of Whataburger, as it's one of the last places that does decent fries after the non-trans fat Laws passed on the 90's much to my disbelief. While visiting friends in Texas I stopped by for a quick fix. This location didn't have great reviews and it was easy to spot the reasons why. Easily enough. The tables could use a good wipe down. The fries were cold and greasy which was interesting as they were really busy at the drive through, so I am not sure how they managed that. Lastly the Dr Pepper from the fountain tasted like it was out of syrup. The burger was still good and the employees were polite and were very presentable so that was good, but it was a real let down on the fry fix. read more

Whataburger - Not the best fries I have had in a Whataburger. Cold n greasy. - Burgers Near Me - Rowlett, Texas

Slow and wrong. I ordered curbside and waited 20 minutes before I decided to walk in and get it myself. The girl said "we're busy" and I'm looking around like there are 3 people in the restaurant. No one was in line. When I finally got my order it was missing items. #1 rule for this whataburger- Always Always Always check your bag. They are ALWAYS missing something or got something wrong. This is by far the WORST whataburger in the area. The business partners name is on the window, maybe he needs to drop in anonymously and see how his restaurant is running. read more

Online order was ready the minute I got there.Service was great .Burger was delicious and made exactly as ordered. It seems like many of the customer service issues others are reporting may be avoided if you ordered on the app. There's less of a chance the order is incorrect , it saves time because typically by the time you get there and with the promotions and rewards it's a better value read more

Once again this Whataburger disappoints. Placed breakfast order at 10:40AM. SECH biscuit came without egg. I guess the manager figured it was too close to 11AM to cook another egg. If the time was prior to 10:30, would have placed order at any other fast food, but I should know better. read more

This has to be the worst whataburger I have ever visited. The sad part is that it is the closest to home. No whataburger drive through is fast, but last week we sat in line for over 30 minutes to be told they were closing at the managers request because they couldn't handle the workload. This was at 10:30 pm. Tonight at 9:55 we walk in, not wanting to wait in the god awful line, to which we are told the doors should have been locked. The gentleman told us that only two people were working, and they would take our order, but it would be a very long wait. Think we will just drive to a different location or restraints from now on. I would urge you to do the same for your sanity. read more

love whataburger..but this location deserves 0 stars. gave us the completely WRONG order....got the receipt right but not the food. took FOREVER then when leaving the drive thru ALL workers were in the parking lot gambling & throwing dice. this is unbelievable. you're there to work not to dick around. food was cold like if it was just sitting there. fries were cold & hard as well. only thing they got right were the drinks. do NOT go to this location. TERRIBLE!!! update: went back for a fix & they gave me 2 completely different burgers AGAIN!! also didn't even give us fries just burgers. that's ridiculous. this is our generation of kids working in the fast food chain. this is just real terrible. GM needs to make some big changes at this location. read more

Whataburger - receipt.. - Burgers Near Me - Rowlett, Texas

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This Whataburger wins 1st place for the slowest drive through in Rowlett! It's almost unbelievable because the inside restaurant can be almost empty and the drive thru line will still back up with a wait of over 30 minutes. And it's not due to lack of employees. I just don't understand it. Just when I decide to give it another try, I end up stuck in line for half an hour. The two stars are because I really do like Whataburger, but there's something really wrong with this location. read more

I stopped by the drive through this morning to get a fast bite to eat. The young lady that took my order was as professional as if this was a 5 star resort. The young man at the window was also very professional and kind. They made my order hot so I had to pull up for a few minute's. Another young man delivered my order to my car and was also just OUTSTANDING. He handed me the sack as if it was a $200 meal. He said we hope you enjoy your day and breakfast. I don't remember the last time I had service to this level. I honestly would hire all 3 of them to represent my company. Way to go our hometown Rowlett Whataburger read more

Check your order. Did not get a double even though we paid for it. Food just ok. Screwed up

We rarely visit this location because they typically serve nothing but failure and this visit was no different. We ordered a burger and some fries. You don't think that they could screw up an order with two items but they proved that they still serve nothing but failure. read more

Work on your customer service skills! Me and my relatives stopped by late at night for burger meals and some Dr. Pepper on the side. The guy who took our order, Cameron, kept saying over and over that they we're out of Dr. Pepper and his temper was getting elevated. And in the end, still has the nerve to mess up the order by replacing our French fries orders with onion rings. If it wasn't for the awesomeness of Whataburger, knowing I'm not from Texas, this review would get no more than two stars. And there's plenty of other Whataburger locations in Texas that can better serve customers with more courteous than with this guy! Otherwise food was good. read more

Whataburger - a truck parked in front of whataburger - Burgers Near Me - Rowlett, Texas

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they gave me a bitch ass box of strips with no fucking strips just toast and fries do better son of a bitch no not even the sauce i wanted no gravy and i drove there. i didnt doordash it give me the missing strips bitches the ambiance was shit fucked up a simple box of strips toast fries and a small cup of gravy read more

This has to be the slowest Whataburger in Rowlett at no given time can you go there and be in and out of the drive-through and lesser than 45 minutes. And then when you do receive your food it's cold I think we need to pull together and call the number on your receipt and a filed complaint I did. read more

I live in Alaska now and absolutely miss a yern for Whataburger!! Last few times I've come home I get whataburger as much as I can. Last few times I've been disappointed with getting cold burgers BUT this time I asked and received a mildly hot burger and what a HUGE difference in taste!! read more

The food is always hot and fresh but slow as a snail. I've been in drive thru line an extended period time. Twelve minutes after paying to be exact. The get your food window and cashier window is the same. If all three windows were appropriately utilized things would move much faster. Cameron was my cashier. read more

Whataburger - a receipt for a drink - Burgers Near Me - Rowlett, Texas

This Whataburger is Known for a long Drive through.... But this Review is about Alyssa! She's working her Bum off inside and I don't think people give enough appreciation to the ones that work hard no matter what. Alyssa, girl your going places! Stay Sweet, and keep grinding. Trust me it's all going to pay off! Whataburger is lucky to have you. You Deserve it all I can see. Don't Stop Grinding! read more

Whataburger - a view of a walmart at night - Burgers Near Me - Rowlett, Texas

This has to be the worst location. I decided to give it another shot, they failed back to back. My food was not hot and the cheese never stood a chance of melting. The fries were soggy and terrible. It's a shame that they are allowed to keep this franchise open. I will make the drive to Rockwall to get better quality. read more

Wish I could get it zero stars. Sat in the curbside pick up for 20+ minutes. Well the lady brought out food to her friends and other people. Had to go inside and get my food on my own. Which I don't care to do at all but why have the curbside feature if it's gonna be longer than the drive thru? read more

Live in the area and stopped by to get a meal after work, the line was very short, so I ordered and pulled up pretty quick. Had a feeling it was not correct beause she didn't repeat it back to me, not that it matters anymore even if they do, but figured I should check. The burger had no cheese - very important part of a cheeseburger - so I asked them to fix it, but I failed to try my drink and check the fries too. Soda was carbonated water, no flavored syrup, and the fries must have been from lunch. Cold, stale and nasty, then bit into the burger on the way home and the bread was hard, stale, and the meat was cold. Now I remember why fast food is no longer conveninet or worth the money. No more, it's all garbage. I miss the good old days when kids could run a drive through and get the job done...smh. read more

I ordered whataburger with cheese to be prepared as normal. When I got home, the burger had absolutely zero taste to it and did not have onions on it. Seems like problem after problem. The apple pie I got with it was way hotter than the burger itself. Some part of the ingredients had changed but regardless, I won't be going back anytime soon, if at all! read more

Went to whataburger tonight after work, got a avocado bacon burger meal with no onions. They guy at window was definitely tired of work and was taking it out on customers. By that I mean when I arrived home and opened the wrapping for my burger there was no patty. I asked for no onions not no patty. $11.75 down the drain because someone was having a bad day. read more

Okay! Happy days are here again! I'm not sure how it happened, but the food is great again! The service has vastly improved. Orders come out hot, fresh, fast and CORRECT!! They must have new ownership or new management that actually care. Bravo!! I've slammed this place in my previous posts. But now, I must commend this establishment and their employees who actually care and are respectful and pleasant to deal with. A big thank you for whoever was responsible for bringing this restaurant back from the abyss. Keep it going. ...a regular repetitive consumer read more

Was there 3/29 at about 130AM. The guy working was weird and seemed distracted. We didn't get the right order, even though the receipt has what we ordered. He also said he'd give us ketchup and spicy ketchup and never did. And never gave us our drinks or napkins. The other guy working had to point at us in the drive thru and it seemed like it was him reminding the cashier that we were waiting for our food. read more

This is the 3rd time we have gotten stone cold food. My whataburger Jr was cold and tasted like it was under a heat lamp. Patty was dry and produce was gross. Tomato was almost white and the lettuce had rust. The French fries were hard as rocks. The franchise owner needs to better train their staff and provide better quality food. The other location down the street, we will drive out of our way to go to because this one is sub par. read more

loved the service cashiers were nice and patient was amazing brought our food fast and it was amazing best service. Such friendly folk would 100% go there again. read more

Here lately in the drive through the service has been lacking. Line of customers waiting on their orders and lots of goofing off and talking from what I heard and witnessed last night (2-2-18) with employees when we approached the window. Staff that doesn't really seem to be bothered with customers waiting. We ordered at 950pm and didn't drive off until 1011pm. It was so retarded. I seriously was about to get out of our car and go inside to get our money back but I felt bad for my kids being hungry after my hubbs and I had just ate. We waited it out and thank God, the food was fresh when we arrived to our house. read more