Would appreciate if this restaurant was more user friendly towards the handicap. My sister (after ascertaining here drink) who is wheelchair bound tried to get through aisle to our table and had to literally back track around as there is not that much space between aisles. But yet where there is aisle space, it was being blocked by customers using the ćhairs from the table booths therefore blocking partial aisle. An employee and/or staff member in my opinion should pay attention to details like this as it becomes a safety hazard. Regarding the food, I ordered the biscuits and gravy with sausage and was super salty. I unfortunately suffer from hypertension therefore did not eat it. read more

First time trying Whataburger. I was really excited since I've heard so much about this place from my Texas friends. Wow! It was terrible. The patties were extremely salty. The mustard tasted weird and way too much onions. The fries were just ok and cold. I was super disappointed. First and last time eating here. read more

First experience with Whataburger! Curiosity is satisfied. We were looking for a lunch place near the air museum and came across this option and I was like - let's give it a shot. Not too busy although it was start of the lunch hour. read more

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Just stopped by on our drive to California. This shop is new and very clean. Everything was fresh and delicious. The staff was friendly as always. We have yet to be let down at Whataburger. We are friendly and respectful to everyone we meet and that might get better service than some. I cant speak on thst. Stop by and give them a shot. You will not be disappointed. read more

Whataburger - The best burger - Burgers Near Me - Tucson, Arizona

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We don't do a whole lot of fast food, now that prices are so high across the board. But the food at this Whataburger is consistently above the average freshness for fast food, so this has become one of the last few fast food places we frequent. We particularly enjoy the cheeseburger and chicken and also the fries, always hot and crispy. read more

The food is decent, for fast food places. They are quick in the drive through and they always keep the lobby area clean.

Burgers are fine. I like the green chili burger best but it's pretty tame and average overall.

I never heard of this chain, and it appeared to be the only somewhat decent alternative for lunch south of Tucson, especially after checking out a couple other options. The building looks brand new and seems to sit in a wasteland of nothingness. There is plenty of parking. There's truly nothing unique or special about it as it resembles any other fast food hamburger joint. I opted for a jalapeno burger, as that seemed intriguing enough to try, with fries and a fountain drink. Staff was courteous enough and seemed to hustle bringing out meals to people. They give you a plaque with a number and you are served after ordering. You do get your own drink. The entire meal was 'meh', bland, tasteless. The meat patty was limp and quite thin. The bun seemed to be the main thing, and it was lackluster too. Fries are fries and nothing special either. What got me was the men's room, filthy. Plus absolutely no paper towels or anything to wipe your hands. Two stars is a stretch, but at least the building looked fresh and new... and way more volume of space than ever needed. Next time I will do more research before randomly picking a place. read more

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Outstanding always great quality love it !!! When you crave a great burger made just how you like it, this is the go to 24/7 !!

Had breakfast and it was amazing!! Service was great! Place was clean and well maintained! Highly recommend checking out this place read more

Whataburger - Breakfast menu - Burgers Near Me - Tucson, Arizona

From when I got in the drive thru- getting my food, I waited 30 min. The most upsetting part was getting home and realizing what i paid for. These chicken strips are for a toddler and not worth the price. This is very upsetting. read more

Whataburger - chicken #13 Whatachickn Strips 3 piecestrips - Burgers Near Me - Tucson, Arizona

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Maybe a 2.5. Well, it's a Whataburger. The hamburger is OK, nothing to get excited about. I don't know what the draw is to this place that they open up a new one. I've had their hatch chili burger before and was totally underwhelmed. I thought I would give it a try again and I guess I am done. For a burger I will go to In-N-Out or Wendy's. They have a double drive through, but it is somewhat awkward. There is no double window, so someone comes out to take your payment and another comes out later with your food. For a double drive through, I thought it was a tad slow service. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

Whataburger - #2 double with cheese. And lame ketchup packet designed for dipping, not spreading. The burger is kind of messy. - Burgers Near Me - Tucson, Arizona

Marcuis greater us when we walked in. Super friendly. Took our order and then we sat down, he brought out food to us. Food turned out great. Hot and only took about 5 mins to receive after ordering. The place is clean and well lit. read more

Whataburger - Biscuits and gravy - Burgers Near Me - Tucson, Arizona

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Walked in the restaurant no greeting. The person at the counter finally acknowledged without looking up. Counted her drawer for 3 minutes. She finally took our order. Let's see how long this takes. read more

Whataburger - Almost every table was a mess - Burgers Near Me - Tucson, Arizona

Wow! Perhaps this location should not have mobile order. The service is just not efficient enough for different lanes of service. The staff is nice. But I don't know. Maybe it's operating factors of why this location is just so slow, if you look at the picture you'll see the time of when my order was supposed to be finished and the time it is currently. I was excited to get a Whataburger instead of always having to go to Jack-in-the-Box but damn this place runs like shit. read more

Whataburger - Ridiculous wait times - Burgers Near Me - Tucson, Arizona

Nothing wrong with the food, it is fine... But the service is a hit or miss at this place. Please always double check your orders before leaving if you go through the drive thru. For some reason the workers always seem to forget adding what is ordered or they mix the orders wrong. Other than that, the place is nice. read more

Service is good, food is good, ambiance is good. However they have a sanitary issue which is their vents. They are supposed to have filters which they don't on any of there vents I counted over 4 so all that dust, debris, gunk is going on the air you breath and food you eat. It also bad for the restaurant because all that stuff will go to the A/c which will make the a/c work harder, break down faster and will freeze the pump which is like $ 800 or more. read more

Whataburger - No filters one 2 of 4 or more a/c vents - Burgers Near Me - Tucson, Arizona

Girl in drive through very rude. Needs people skills. Food average but grossly overpriced. Drive through system a joke. Stay away from this place read more

It sucks when a business consistently puts bad people in charge and pushes good people out. The "OP" (Dave Koenneker) of this location recently failed a NSF (National Sanitation Foundation) inspection. Do with that what you will. The food is your gamble. Ambiance. There i said it. Just checking boxes. Try harder Dave Koenneker. Your a disgrace to the orange W and all who ever thought you were a decent human. read more

Wow, just wow. 2 in the morning, PLENTY of people working. We ordered 2 burgers and ONE fry. We waited 6 minutes to order. It is now 2:26 and still NO food. RIDICULOUS!!! All the workers in the kitchen just laughing and joking around while we sit and wait for our SMALL to go order. Finally get our food at 2:28. Last time we will come here. We will drive out of the way next time. Way too expensive, much more expensive than In n Out. Side note: food good, but seriously, way too long to get food at this time. Do better. Stop playing around, we're not all drunk. read more

The service was bad since we started ordering! We got to the window and we asked them if we had our chocolate milkshake and they said it's in there but it looked like vanilla and then he made a comment saying "yeah you ran our machine dry" very disrespectful little boy his name is brayden. read more

Very convenient location with easy access off the freeway with plenty of parking and a well thought out drive thru.

Came in here traveling from CA. We heard of it as a competition to in n out burger. My feel is both are good but these are a bigger burgers. So it's a eaters choice what you like. read more

Whataburger - Big medium drink - Burgers Near Me - Tucson, Arizona

I had to repeat my order to the guy in the drive thru 3 times until he was able to repeat it back to me correctly... he still got my order wrong. Not only was it entered incorrectly on the receipt but the contents of the order was missing items. I was already annoyed with the struggle to order and the long wait in the drive thru that I just took what they gave me. Gonna drive to a further location next time and hope for less of a struggle for a simple order. read more

Good food ! But sitting in a corner table and my grandson looks under the table and says oh I see a snake !!! I thought he was playing? But he was so right!!! About 6 or 7 inches by my naked feet ! He hurries under the bench ! Waiting for the next table ! Kids were notified! The young lady was laughing bad she as eating her meal!! Watch out it's coming back read more

Whataburger - Whataburger Sunset - Burgers Near Me - Tucson, Arizona

This review isn't about the food, the food is always yummy! This review is about the service, It's trash. The first time I went to this location, drive thru worker was rude af. I took it as she was having a bad day... but EVERY TIME I go here, it's been consistent: the customer service sucks. Management: train your crew properly. Kindness and manners go along way. But the last straw for me... I got a large fry and spicy ketchup (stuff is fire ) I received 1 spicy ketchup, I asked for ONE more and she was annoyed with me and said "NO that's all I can give you, we're low" and now here I am feeling bitter writing this review I drove far for those fries and spicy ketchup I won't be going back, I'll drive a little further to the other location on Valencia for friendly, positive, helpful customer service. A happy customer will return often and is likely to spend more. read more

We decided to go here because we are from out of town and never tried Whataburger's. Service was quick inside but my order wasn't correct. I was asked if I wanted fried onions instead of fresh, but when my hamburger came out, there was one piece of a fresh onion. The bun was huge and meat patty was underwhelming. My partner's onion rings were burnt but she didn't want to complain. I will never return to this burger chain. read more

My wife and I went to the drive thru at 12:59 A.M., according to the receipt. What it doesn't say is we were in line for over 30 minutes in line. Multiple people got out of line, while waiting for their order to be taken and/or get their food. When we finally got to the drive thru window, the girl was very polite. That's where things went south. The burger tasted eerily similar to the wrapper it was in. Little to no taste. The fries were cold and the onion rings left a lot to be desired. This wasn't an anomaly. We've stopped there 3 times. Each time was the same. No mas. read more

First the (crew and managers) here could be trained more professionally, I understand that this business is 24/7. But when the managers have attitudes the crew will also have the attitude! Went to order and the cashier was not paying attention to the order completely messed up the order. When I brought the receipt they said " Oh we put them on one burger all together", wdym. It's not what we had asked for. The lady with the thick glasses would not give a shit about your order. They all seem to not care about the quality or the professionalism when talking and paying attention to the customer. Now I'm not trying to sound like a Karen but come on. If you can't handle customer service then get out! read more

I ate at whataburger for the first time and they did not disappoint. The service was great and the restaurant was very clean.

Nice spot on i10 and Valencia new in 2023, great consistent food staff bilingual and very friendly and efficient, if you like fast food with a great staff and fast service great place!!!!! read more

The service at this Whataburger sucks, the worst location in Tucson. They need to be trained how to serve their customers better.

Waited for 30 minutes. They forgot our Order and the order for the family infront of us. WE WERE THE ONLY ONES INSIDE. Girl at the front didn't even apologize or care. They weren't even busy. All the employees are hiding in the back bs'ing. The person issuing my refund had the AUDACITY to say "I'll let you keep the drinks". Won't be coming back. I am not a reviews person but this enraged me that much. read more

We assumed the first visit issues were because it had only been open 2 weeks. Gave them a second and last chance today. The person that took our order and had us repeat it several times because she had her phone on the counter and was texting while "helping us" was unbelievable. We were there for 30 minutes and although they had plenty of staff the dining room was disgusting. Almost every table was dirty, floor looked like it hadn't been swept all day. Burgers were good, but I can only imagine what the back of house looks like if the visible part was so dirty. Location needs qualified management and better training. read more

I used to love Whataburger when I lived in Tx. This place tastes nothing like what Whataburger is supposed to taste like. I've ordered twice from here and both times the bun has been stale, the burger is half of the size it's supposed to be and tastes overly salty. Pure nastiness! Never ordering from there again. read more

The staff could care less about what you order and how they talk to you over the drive through. There machines often go out making it a cash only shop many times I have tried to come . The last visit I waited in the drive though 27 min to get cold fries and a flat soda . I would go to a different location read more

I get one cheat meal a week bro and my disappointment is immeasurable, first off the drive thru lady was extremely rude to me off the bat. All good, it's busy so maybe she had a long day? Then I ask for spicy ketchup once I get my food and get met with her nasty attitude reluctantly going back to grab some, five minutes pass and I still don't get any as she walks past me, another five later I get normal ketchup but idc at this point and boom I'm on my way home. I get home, I ordered a green double hatch, what I got instead was two bare buns slapped with two plain Patty's and a glob of Avocado, not what I ordered but what can I do? Avoid this whataburger, head to one down west Valencia instead. read more

My brother and I were helped by Amani at the first window! She was super helpful and respectful. Funny too! Coming to a fast food place at 2 in the morning you would think workers would be lazy. Nope! She had energy and was cracking some jokes with us when she was told she didn't have any flavored shakes at the moment..Love her, coming back at 2 a.m everyday!!! read more

Normally I do not write reviews. Unfortunately, our experience was so horrible, I feel I have no choice. We stopped at this establishment during a day trip to Tucson. It is a favorite fast food of mine and has been for years. We ordered from a very nice lady who was professional and helpful. The customer service ended there. When they brought our food it was without napkins and ketchup. Not a big deal except when we went up to ask for it they took attitude. From the first to the last bite we were willing to take, the hamburgers were horrible. The bread was clearly days old. The meat had an abundance of sinew and bones. There were at least 12 pieces of sinew in each of our hamburgers. There was bone as well in mine. It was the worst hamburgers we ever had. Whataburger is no longer a go to restaurant. read more

Always very rude service ! Example tonight 06/27 8:30 pm I got food and fries were just thrown in bag upside down I told the guy excuse me fries are thrown in bag upside down he responded And ?? They always are just very rude they need to be trained better especially for being a newer store ever since they opened they either get order wrong or have attitudes. read more