I had an excellent experience at Dr. Srun's office in Wheaton. The office is very professional,…read morewelcoming, and well organized. The young lady at the front desk was extremely kind, friendly, and helpful, which made the whole experience even better. Excellent customer service from the moment you walk in. I highly recommend Dr. Srun and his team!

Expertly professional, knowlegable, and time-efficiant optometrist, and support staff, even more so…read moreon a very busy Saturday at Costco. You couldn't do better.

Dr. Kepner is an amazing doctor. It's rare for me to find any doctor, not just an eye doctor, who…read moreis so good at what they do. He asked great questions and really listened to my concerns, but he also took the time to explain everything thoroughly. I left my appointment feeling completely at ease with no worries or unanswered questions. His analysis during the eye exam was spot on. I've never gotten a new pair of glasses without them feeling at least a little off at first, usually with the doctor telling me my eyes would adjust over time. This was the first time I've put on new glasses and everything felt right immediately. I will recommend Dr. Kepner and this location to everyone I know. I was actually referred here myself, and even though it's a 35 min drive for me, it is totally worth it.

This practice was great with a husband and wife team. We haven't had issues except with the…read morereceptionist. I believe her name is Karen (how fitting). My daughter had an appt to have her prescription evaluated as she could not see clearly from her new glasses. Karen was annoyed and confused with her appt. Isn't part of a medical receptionist job to be cognizant of patients' visits - given she's the one who books the appointments? When Karen asked my daughter if it was an eye exam, she replied with I don't know, as she recently had a thorough eye exam. Why not ask her politely what my daughter requires / visit goal. Instead, Karen gives her an attitude, scoffs.. and while on a personal call, she belittles her, right in front of her! This type of behavior is not only unprofessional but disrespectful.

Pro: very nice staff, awesome doctor, nice selections of glass, big parking lot…read more Con: no wifi & spotty connection with internet access even on personal data. My family and I have been going to kemp mill optical for years and will continue due to their excellent service and Dr.Ly for being an amazing optometrist. There is no online appointment but calling to make one is very easy. Dr.Ly take the time to do a very thorough eye exam and explain the process. I have United healthcare vision insurance through my workplace and the staff went over to the process on how to get a reimbursement which is very easy. All in all a great place to go to if you ever need an eye doctor.

Terrible operation, doesn't stand by products it sells. I bought glasses a little over a year ago,…read moreand they broke. They wanted $100 for a minor repair. Should do it free. Lost me and my family as customers.

Dr Ephraim has always been great. He's very kind, and he doesn't rush his patients. He will take…read morethe time to listen and to discuss whatever questions you have. He's also got a good sense of humor, which is always appreciated.

Found Dr. Ephraim after finding him recommended by neighbors and had a perfect experience. I had…read morebeen doing to another practice for a couple years, but they seemed to be focused more on senior patients and it was a cumbersome process. My experience with Dr. Ephraim was 5-stars across the board! He was timely, there was never any waiting, and it was overall an extremely pleasant, easy process. There was no puff of air (argh! thank goodness), yet he had technology that I've never had used on me from other places that was able to show detailed digital images of my eyes and its cones, etc. He prioritized both the health aspect of my eyes as well as the accuracy and optimization of the prescription which was exactly what I was hoping for. There was no pressure to buy glasses or contacts from them, which I appreciated. Dr. Ephraim was also super-personable and funny, and his staff was efficient and professional. I paid out of pocket because I didn't like the experience I had elsewhere, and it was worth it, but he does take multiple vision insurance providers. Note: I did originally have trouble connecting with them for an appointment and didn't get an answer the first couple times. I called a bit earlier and that helped to finally connect.

I paid over$500 for a pair of glasses that I thought were high quality and would last. A few weeks…read morelater the nose pad broke. I went to the store in Wheaton. They replaced the nose pad with a cheap plastic version. I paid for them to order the nose pads that matched the frames. I noticed a small scratch on the lens later. They said the new nose pads would be there in 5-7 business days, and they would call. It's been over six weeks so I called. Got put on hold. Someone said they'd call but no information on when. I'm hoping that when I do get the proper nose pads, they can pop out the lenses rather than break them. They did inform me that if they did, that would be my problem. Hoping I can add an update and talk about the amazing customer service.

Nasty today! Late with eye exam for glasses and contacts and was told would get complete exam and…read moreprescription by paying for both. After I paid, I asked if vision screen test monitoring was used in place of dialation and was told it was not -- even after I asked optomitrist Toldedo Espiett about my eye health and was told all looked good. I asked if I could pay for the dilation test at that point and was told that I could not and that a whole other eye exam woud be needed all over again for another $159 in order to get screen dilation test. So am going elsewhere now and forever. This is dishonesty and highway robbery on the part of the optomitrist and on the part of Lenscrafters for choosing people that operate this way. I Will never ever go to any Lenscrafters again and advise not to use them!!!!

Dr. Lam...Spectacular...I give her 7 Stars…read more The gentleman who works the desk in front..."Andre" may be his name...Not exactly rude but I definitely felt like I was being processed into jail with this fella. This was a couple of weeks back so maybe he was having a bad day but...not good customer service. Even just a hello or eye contact would have been appreciated.

If I could give them 0 stars I would! I Got there and the…read moreplace was close because the employee went on a break without saying when he'd be back. After 40 mins I checked again and he was there, never greeted us and never got up from his chair. He didn't ask to help me look at the frames or with prices. I Will never go back to this target optical!

This is the first time I've visited a Kaiser Permanente facility and I'm impressed. They have a…read moreparking garage at the left of the front entrance and it's free!! That is impressive. Every medical facility I go to requires payment for parking. This I find quite frustrating as we're already under stress from health challenges to have to worry about finding and paying for heaven knows how long. This facility is huge inside. Inside is conveniently located a pharmacy, an optical center and a spacious waiting lounge. There are various departments in the upper floors. I am here to accompany a friend and there's a reception desk with two attendants who are very friendly and efficient. My friend didn't have to wait long before she was called. The nurse was friendly and helpful as she took my friend in for her visit. From what I have seen here this is an efficient healthcare system and it's clean. Everyone I know who has this insurance is happy with the coverage.

I recently had corneal scraping surgery at the Kaiser Permanente facility at Kensington, Md. From…read moremy entrance at reception, through pre-op, OR, recovery, and exit, the experience was excellent. The staff, nurses, and doctor were all friendly, kind, reassuring, and professional. I have been a Kaiser patient for decades, and this was yet another experience in the expert care that I have always received from Kaiser. Thank you to all involved.

Dr. Baum is the only Ophthalmologist I've ever been to and even though he no longer takes my…read moreinsurance, I am willing to pay out of pocket because he is that good! My office visit was $135 which is way less than my GP charges my insurance company. He is professional and caring. He never rushes or brushes off questions you may have. He is a Georgetown graduate and has lots of pedigrees adorning the wall of his waiting room. Washingtonian magazine likes him too. He has been on the Top Doctors list many times. Parking can be a pain with the construction going on down the street that takes away many of the metered spots. There is a lot behind the office that charges $5 for the first two hours, but it fills up quick. I had an 8:30 appointment so I had no problem. I plan to stay with Dr. Baum. He is worth every penny!

Dr. Baum is great. Woke up one morning and my eye hurt. I called and was able to make an…read moreappointment immediately for that morning. When I arrived, he examined me and told me what was up. He was great b/c he took his time to take out an booklet & show me exactly what happened. Rather than prescribing me a medicine, he explained that a hot compress four times a day was better than any prescription medicine out there. Plus, it'd save me money & a trip to the pharmacy. I liked Dr. Baum b/c I got an immediate appointment, & he was so friendly. For 15 minutes, my appt. was $110.