Company was not careful with packing items, threw items in boxes with no wrapping to protect them,…read morejust tossed my dogs ashes in a box like they were nothing. Upon delivery, many items were molded, broken, scratched, including family heirlooms! 81 items from our shipment are missing!!! I'm missing my entire king bedroom set, another bedroom set, furniture that belonged to my deceased dad, my daughters jewelry box, clothes, shoes, boxes full of other items, military lithos and gifts, etc. WORST company ever!!

We were assigned this company during our PCS move (military). They were the absolute worst company…read moreI've had the displeasure of working with. They couldn't complete the packing in the allotted time because they didn't bring enough people or have a big enough truck. They came back on day 3 at 7pm and did not finish until midnight! When they finished no one had my paperwork and I was told they'd bring me the paperwork the next day (my daughter's 4th birthday). NO ONE SHOWED UP! No one answered my calls or texts. My 3 children (ages 7 and below) and I spent the day sitting in an empty house WAITING. I was supposed to leave the day before and delayed my departure so they could finish packing only for them to ask me to stay an additional day because they had no paperwork. The delay costed me 2 additional nights in a hotel. I had to leave the state with no proof that they had my entire household goods. I never got my paperwork. When they delivered my household items I was missing a SOFA, 16FT LADDER, QUEEN BOXSPRING and more! How do you lose such large items?!?! I had several broken items including my washer and dryer completely dented in. I also had someone else's items mixed in with mine (so someone else suffered a loss). RUN from this company! The military needs to ban them from getting contracts to move soldiers.

ONE STAR: Moving Nightmare - Missed Deadlines and Broken Promises…read more I wish I could leave zero stars. This was not a moving service; it was a grossly unprofessional, overpriced disaster that showed a complete lack of planning and disrespect for the client's living situation. This company completely failed to deliver on their advertised promises to make the move "smooth and stress-free" with "transparent pricing." First, the simple things: My appointment on November 5th was scheduled for 9:00 AM, but the crew didn't bother showing up until 10:30 AM. For a company that claims 14 years in business as a local establishment, they clearly should know local traffic patterns and how to manage a schedule. To compound the terrible start, I had reserved the loading dock and elevator specifically for their arrival. Over the course of the hour and a half they were late, I had to repeatedly ask at least three different trucks to move from the dock area. This logistical incompetence, right upon arrival, caused significant, unnecessary stress before the move even began. This initial lateness was critical because it spiraled into a catastrophic failure regarding my condo building's rules. Sales person Dustin was explicitly told about the 3:00 PM elevator reservation limit, a time he even wrote down. Despite Great Job Moving's claim that they are "prepared for every situation" and "reserve elevators," they didn't finish until well after 5:00 PM, jeopardizing my relationship with building management and adding immense stress. Pricing and Deception (A Clear Bait-and-Switch): The quote from Dustin was $1,100 - $1,300. This estimate was given after detailing the complexity of the job, including an essential stop at a storage unit and removing items from the garage. Despite these factors being known upfront, the final base bill was over $1,600--a difference of over $300 from the high end of the estimate. I was completely misled regarding the true cost of the move, directly contradicting their promise of "free, upfront estimates and transparent pricing." Quality Failures: The moving crew themselves were hardworking and professional, which is the only reason this rating isn't zero stars. However, their physical efforts were completely undermined by the company's disastrous scheduling and logistics: They failed to put boxes in the right rooms, forcing me to haul misplaced heavy items myself. Their extreme tardiness and eventual failure to finish on time caused massive downstream disruption. I had hired people to help me unpack and take care of other things at the condo, and the crew's delays resulted in a lot more delay and cost on my end for that assistance. A Note on the Tip: I felt terrible only being able to leave a $100 tip (bringing the total paid to over $1,700) because the base bill was already hundreds of dollars over the estimate. The company's deceptive pricing directly impacted the crew's earnings, which is unacceptable and unethical. Paying over $1,700 for this level of incompetence and deception is a complete rip-off. They failed on time, cost, and basic logistical planning. They are Great Job Moving and Storage in name only. Do not hire their management team

I love how fast and efficient the guys were. We had to change up the plan the day before to include…read morea couple stops and they were very flexible and very professional. I will say if you go 15 into another hour they will charge for the whole which makes it pricey. They are very flexible though and made our move in fast.

The most corrupt, dishonest, moving company, I have ever used. The salesman was good, pretended he…read morewas a GOOD person, and unfortunately for me, the move turned into a nightmare. Broken furniture, missing parts, lying truck driver, and the list goes on. My sister and I had to help unload and put my furniture away. ( Which I paid extra for.) The truck driver, the 800 phone number, the salesman, kept telling us help was on the way, but little did we know, the truck driver had no intentions of getting help, since he has to pay the crew. It took almost 12 hours for the three of us to unload and assemble things. The driver even tried to take my expensive lawn mower, and insisted it was not in his truck. I told him it had to be there, it was new, and in the manufacturer's box. As I start to search his rig, he is right behind me saying "it's not here," and just as he says it I find my box. He is still denying it is mine. (It is roped off in another section,) I show him my name on box, and he finally lets me have it. Towards the 11th hour we knew that the truck driver was also exhausted. My sister and I are over 65 years old. Needless to say I "Threw my back out with so much lifting,"... my sister did not feel well, either. We made a complaint right away about what happened and were assured we would be compensated for the extreme, grueling, episode, we went through... And they tell me I signed a paper that says .60 cents a pound. So for my Flex Norditrack, my furniture, my missing batteries for mower, etc, they offer me about $75.00, then they offer me 150.00 for the 12 hours of work my sister and I had to do, and no compensation for being in bed for almost two weeks in serious pain. I am exhausted of trying to talk to their people. "RUN, DON't WALK AWAY FROM this MOVING COMPANY... There are more nightmare stories of them stealing stuff, being rude, and holding furniture as ransom. If you do have a CLAIM make sure you file it before nine months is up. My only recourse now is to take them to court.

When faced with the daunting task of moving from NoVA to Manhattan in roughly the timeframe of a…read moremonth, I went on a mover-hunting mission and went a little bit crazy with my outreach. It didn't help that my parents were breathing down my neck, doing the frugal-Asian-parents thing that they do. In the end, the choice was pretty clear. I could go with a traditional van line moving service, or I could hire Bekins' moving pod product line, Chronos, at roughly half the cost. Even though half of a big number is still a big number, the savings (at over a grand!) had me sold. On both ends of the move, the folks who came to pick up and drop off most of my worldly possessions were supremely efficient at their task and flexible with logistical requirements/challenges. Y'know... like the crazy regulations that generally don't make sense, but that are enforced by a condo management agency. Or similar ultra-strict rules and missing freight elevator operators in a Manhattan doorman building. Eh. I got to use my own padlock to ensure that no one tampered with my crap once it was loaded into the giant moving pod; the only casualties of the move appear to be a small plate and a little plastic pad for my dining room table. I barely had to lift a finger, and the price was -exactly- what I was quoted, down to the last cent. As far as I'm concerned, I consider hiring Bekins to haul my stuff up the eastern seaboard a success. That said, I'm really -not- excited about moving again anytime soon.

If zero stars were possible, that's what I would give…read more Mama's Movers of Martinsburg turned what should have been a joyful move into a heartbreaking and exhausting ordeal. We hired them to pack, move, assemble furniture at our new home, and clean our previous residence. They toured our townhouse in person, confidently assured us they could "handle everything easily" for $3,000 total, and had my husband pay $1,000 up front to reserve the job. When they showed up 45 minutes late on Wednesday to begin packing, they suddenly added extra, unexpected charges--like $150 for a truck--and insisted on being paid the entire $3,550 up front through Zelle before continuing. My husband and I trusted them and paid in full. That was the last time things went smoothly. Day 1 - Packing: They worked about four hours and left early. The owner later apologized, saying they "had to move a piano" but promised to finish everything the next day. Day 2 - Moving (Thursday): They arrived an hour late again, spent most of the day still packing, and finally moved one truckload of our belongings that evening. They didn't assemble anything except our bed--after asking if they "really had to"--and promised to return first thing Friday morning to finish assembling our desks, furniture, and TVs, and to clean the old home. They never came back. By 6:30 p.m. Friday, after waiting all day, we learned they had taken another job but would come after 5 p.m. That didn't happen. They then promised to come Saturday at 8:30 a.m. to finally complete our Wednesday packing and Thursday move. It's now Saturday noon, and we're still waiting. During the move, they broke the decorative drawer front on our master bathroom vanity--a false drawer meant only for design--and tried to tape it back on with packing tape without telling us. My work laptop no longer powers on since the move, forcing us to spend several thousand dollars to replace it. At our previous home, they left eight bags of trash piled in the garage and told us afterward that they don't clean walls or carpets. We were never told that beforehand. If we had known, we would have hired a separate company to handle it properly. Instead, we were charged for a "move-out clean" that wasn't truly complete. They even used our own cleaning supplies and overfilled our vacuum with debris, damaging it in the process. It seemed that once they realized they had broken our vacuum, they gave up on finishing the carpets altogether. To make matters worse, we found two sticks of butter smashed into the yard, even though we had told them not to move any food and our refrigerator was still full. My 73-year-old mother-in-law slipped on that butter, fell, and cut her arm badly enough to bleed. She could have been seriously injured. My husband is a disabled veteran, and I am bedridden, so we were counting on this company to do what they promised. Instead, they took our money, broke their word, damaged our property, and disappeared. When I left a factual Google review hoping they would take accountability or simply make things right, the owner personally attacked me online--mocking my character, honesty, and intelligence--instead of apologizing or sending her crew back to finish the work. Even after everything, I would still delete this review and write a positive one if the owner simply apologized and sent her workers to complete the job we paid for. But it's clear she has no intention of doing so. Mama's Movers of Martinsburg showed dishonesty, negligence, and a complete lack of professionalism. They took advantage of a disabled veteran, a bedridden customer, and an elderly family member who could have been seriously hurt. If you value honesty, respect, and your family's safety--do not hire Mama's Movers of Martinsburg.

Please don't use this company! We chose this company for a local move in West Virginia (50 miles…read moreround trip). Beware they will quote you a really low price to get your business and then take their time loading so you end up paying them just as much as any other company. It's not worth it. Just go with the bigger name company you know you can trust. We rented the UHaul and did all the packing. All the movers needed to do was disassemble some furniture and load the furniture and boxes into the 26 foot truck. Seems simple enough, but these guys are so disorganized that it took them longer to disassemble furniture than it would have taken us to do it ourselves. It took them longer than expected to load up so I was promised an additional mover during unloading so they could finish faster. Well, the additional mover did not show up. They moved so slowly that my husband decided to assemble our master bed on move in day so we could actually go to sleep at a reasonable hour. On top of all this, they actually lost pieces to one of our child's cribs, and were unable to assemble it on the day we moved in. They agreed to purchase replacement parts and come back the next day to assemble the crib. They did come back the next day, but the pieces they purchased didn't fit the crib. After trying to get the crib together for about an hour without any luck, they had to leave to go to their next job without any intention of coming back. This is completely unacceptable and unprofessional behavior. I contacted the owner who acted like it was no big deal. She stated the parts were in our house somewhere, we just have to find them. The movers couldn't even tell me where they put the parts! How can she expect us to find them? This is a complete lack of accountability on the company's part. There also seems to be some sketchy stuff going on with this company. They aren't registered with the Department of Transportation like West Virginia requires them to be, and when we requested a copy of our signed contract, I didn't hear back. I will be pursuing other action against this company. No one should be treated like this. We would never hire these movers again. Please do yourself a favor and hire someone else. This company deserves to be put out of business. They don't deserve your money.

Absolutely horrible movers - the military should cut their contract. The driver will push and push…read moreyou to sign the contract so they have 0 liability. WHATEVER YOU DO: Tell him to shut up and watch them like a hawk...

I could give 0 stars I would, they were tasked with storing my things while I was in Korea for a…read moreyear. I received my things upon my return and I immediately noticed shards of glass and crushed chairs. To make a long story short, I had to many items that were broken and lost. A crated granite today we received as a wedding gift was LOST, a Christmas tree LOST! They even LOST pictures that can no longer be replaced and many other items. I don't understand why the Military continues to use this company. They've also changed their name a few times to throw people off. I attached some pictures of broken items.

Worked with Potomac for my recent move within Hyattsville MD. The support team was helpful in…read moreproviding an estimate and confirming date/arrival window for the moving team. Our movers - Eddie and Eduardo were on time, professional, and incredibly efficient. They had us packed us and moving into our new apartment within 4 hours. Price was within the range of the estimate and worth it for the time and service. Will definitely work with Potomac moving company again in the future. Highly recommend their services. Thanks again Eddie and Eduardo. Truly appreciate your help

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

We used their service on Friday, October 24. I unfortunately didn't think to take any pictures…read more We moved from Woodbridge to colonial Beach. I cannot see enough how fantastic the was. From the very first phone call with David, I thought he was very helpful and patient and I didn't feel rushed in the phone call. The pricing was the best around. I had gotten other quotes from other moving companies.. And I thought it was a little outrageous the quotes I was given. This company was well priced. They arrived on time on the date of the month. And I was called about 20 minutes before arrival. It was three guys and one truck - we moved from a three level townhouse to a one floor house. In the morning, I did get them some coffee and donuts from Dunkin' Donuts Which they were very grateful for and surprised After a quick coffee break they got right to work Manuel, Elmer and Freddy are very nice gentlemen and hard workers. The move went smooth no issues nothing was broken or damaged I highly recommend this company and if I'm ever in need of moving company again, I would definitely give them a call

From the owner: Licensed & insured movers specializing in local, long-distance, and interstate moves. Professional…read morepacking, careful loading, and stress-free service. Call or text for a fast quote!