Company was not careful with packing items, threw items in boxes with no wrapping to protect them, just tossed my dogs ashes in a box like they were nothing. Upon delivery, many items were molded, broken, scratched, including family heirlooms! 81 items from our shipment are missing!!! I'm missing my entire king bedroom set, another bedroom set, furniture that belonged to my deceased dad, my daughters jewelry box, clothes, shoes, boxes full of other items, military lithos and gifts, etc. WORST company ever!! read more

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We were assigned this company during our PCS move (military). They were the absolute worst company I've had the displeasure of working with. They couldn't complete the packing in the allotted time because they didn't bring enough people or have a big enough truck. They came back on day 3 at 7pm and did not finish until midnight! When they finished no one had my paperwork and I was told they'd bring me the paperwork the next day (my daughter's 4th birthday). NO ONE SHOWED UP! No one answered my calls or texts. My 3 children (ages 7 and below) and I spent the day sitting in an empty house WAITING. I was supposed to leave the day before and delayed my departure so they could finish packing only for them to ask me to stay an additional day because they had no paperwork. The delay costed me 2 additional nights in a hotel. I had to leave the state with no proof that they had my entire household goods. I never got my paperwork. When they delivered my household items I was missing a SOFA, 16FT LADDER, QUEEN BOXSPRING and more! How do you lose such large items?!?! I had several broken items including my washer and dryer completely dented in. I also had someone else's items mixed in with mine (so someone else suffered a loss). RUN from this company! The military needs to ban them from getting contracts to move soldiers. read more

Today marks the anniversary of our move from Alexandria, VA to Bradenton, Fl. We moved all of our furniture and goods from a 2-bedroom apartment to a 2-bedroom apartment. The owner Steve himself drove the truck down and arrived on Thursday, January 7th as promised. Thing is, he arrived on a truck different from the one on which he packed our stuff. I gave him and his moving helper a $50 tip and my thanks and blessings. As time went on and we unpacked our boxes, we kept finding broken items, mainly glass and ceramic items in boxes labeled "fragile." Some items had been re-boxed. The impetus for this negative recommendation is that one year later today, we still have not received the most precious item of all - - a large picture frame with our one-of-a-kind wedding photo plus several irreplaceable photos of our children and grandchildren. In July 2021, after much prodding and text messages back and forth, Steve promised to ship us the picture frame; we are still waiting. Steve has not offered the truth about what happened to this picture frame nor offered any restitution. Frankly, we are very disappointed, and heartbroken about our loss. In spite of his many satisfied customers, we are not satisfied and have no recourse. You take your chance with this company; roll the dice and good luck. read more

Please avoid this company. If assigned during PCS move ask for another option. We just finished our PCS move from Boston to DC and the contract in moving company quality on each end couldn't have been more stark. The gifted hands team arrived late, half the team couldn't get onto base so I had to pick them up in my truck off base and bring them on. Two members were said it was their first time ever on this type of job. Yes it was hot, but we heard complaints all day about how underpaid and mistreated the team was by their management -- like only paid $50 for a whole day's work? We were guilt tripped into giving them an extra tip at the end of the day. When asked about taking away packing materials, they said that their management instructed that it was not their responsibility as it would be extra time and cost for disposal. So they threw it all back onto the delivery drivers truck for him to deal with. By the end of the day we could tell the team was getting tired, frustrated, agitated, and more careless with items so we just let them move i the final boxes for us to deal with later. When we were going through our items the next day, surprise surprise, our Yeti cooler was not among the delivered items. When I contacted the company they simply referred me back to the logistics broker without even acknowledging my concern. Avoid like the plague. read more

Terrible terrible terrible. Gifted Hands Moving Company started off really good and the initial price quoted was fair. He put my household goods in a storage that he owns until I found a place to live. Once I purchased a home he delivered my household items. On the day of delivery he changed the price and charged me an additional $1,000. Because of travel and distance which was already discussed up front. He lost and did not deliver my 55" television, he claimed that it was shipped to Japan by mistake. My couch was delivered to me broken,and I have identified many broken items as I unpacked the boxes that were clearly marked fragile. Mr.Steve Aubrey of Gifted Hands Moving Company services are unethically and he has done nothing but given me the run around. He has not refunded me the money he overcharged me, nor has he compensated me for the loss Television and broken couch and other items. I have called and texted him several times throughout the month to rectify the unprofessional service and his promise to make things right has not been carried out. read more

We move all the time being military, and this was by FAR the best experience we have had, precisely because the owner cares about his business and it's not just big corp employees punching a clock. Only two guys made it out and had to drive 3 hours to get here, but they did it all in under 9 hours and wore masks and sanitized after themselves. Professional, friendly, hardworking, good people! Thank, Steve! read more

I recently used Gifted Hands Moving Company with Steve, the owner in March 1 2020. I recently had a bad experience with a prior moving company and this time I hoped this outcome would of been better and I wanted to support a local black business. I got the special he posted on FB, we didn't discuss details as far as how much it would be after the special if I needed more hours, wasn't asked what items were fragile to take note on those boxes for them to be more cautious nor was a contract in place prior to the service discussing what was to be expected. (definitely should have been done). In the beginning him and his partner seemed to be moving things in a speedy manner there were no issues at the time. When we arrived at the new destination the main thing that was pointed out by his mover was broken was a new $400 bar cart that I recently purchased. He stated he had some type of affiliation with Wayfair and that he could get me another one, I agreed. Upon unpacking I noticed that I did have some dishes that were broken, my headboard was cracked and the bed pieces to hold the bottom of the bed were not there. (FYI, "glass and fragile" were labeled on top of the boxes accordingly). At that time my only concern was having the bar cart compensated I did ask him if he had insurance he never answered the question he said that he would get me something that was similar and I told him I wanted the exact bar cart product. Throughout our text messages he seemed bothered and defensive that I was asking to be compensated for the bar cart. Later that week, he stated he would be able to deliver it hopefully within that next week. That week passed, and I didn't hear from him, I inquired again about ETA of the bar cart since it should have arrived and he stated that it was on delay due to the coronavirus. That same week I made a purchase with Wayfair and I received furniture within 3 business days, so for the bar cart to be a delay seemed odd. I contacted Wayfair they stated there was no delay in packages and no order in his name and for the exact bar cart would only take 1 week to be delivered. I texted him and asked for tracking information and proof that he purchased it and he has not responded to those questions. I ended up telling him about my headboard and other dishes that were broken he stated that "he did not pack my belongings and he did not break my dishes." He has failed to acknowledge any type of accountability when my valuables were in his possession. This was the time that I realized that he was being manipulative, lying, giving me the run around and never intended on purchasing the bar cart. If so why couldn't a simple tracking number or picture of purchase receipt been provided to give me a reassurance that it will be delivered. He only answered questions that he wanted to answer. I was very disappointed, I was trying to support a local minority business instead of going with 495 movers or any other popular moving company and my experience and communication has been completely unprofessional. It's going on over a month and I have not received anything, at this point I don't expect to receive anything. He stated that with this move he really didn't make any profit and gave me a discount by choice but that has nothing to do with any of my valuable belongings being broken and him offering to replace the bar cart and that has not been done. I also noticed upon payment, that a receipt was never given, he made me sign receipt but never gave me copy, which is not the routine of a professional business. As a professional company I relied on his expertise services to move and transfer my valuable belongings from one location to the other in a timely professional manner. During that transfer my valuables were broken and as a customer, the business owner should provide some type of compensation or offered his insurance, in which he failed to do so. I would hope Mr. Steve Aubrey realizes that you cannot run a successful business when you are not transparent, professional and do not value honesty with paying customers. Steve Aubrey of Gifted Hands Moving Company has been unethical in his business practices, unprofessional and lacked transparent communication and did not fulfill his end of the agreement. Oh and let me add he asked to talk to my sister and was interested in dating her while all that was going on....professional service at his best! **seems like me and tasha who also reviewed his company below went through the same thing...her tv got accidentally shipped to Japan..smh. unexceptable and ridiculous, the amount to ship a TV to Japan is a lot, how would that even happen..more lies and lies. read more

I have moved over 12 times in the last 15 years. Steve and his crew are true professionals and very good at what they do. It is evident that they care for your possessions as if they were their own. They are fast, efficient, professional and friendly. I have never felt more comfortable having all of my possessions placed in a crate and shipped across the country. I HIGHLY recommend this company to accommodate your move and to put your mind at ease. Thank you Steve and crew! read more

I was very impressed with the speed and care these guys took with my antique furniture. I certainly recommend them and will call them for my next move. read more

10/10 DO NOT RECOMMEND for a military PCS. Our pack up was supposed to take 1 day due to our weight. We received no call to inform us of their arrival time until 12 PM that day after we had to call the supervisor to complain we had not heard anything. They worked from 2PM to 7PM and left for the day. Left a mess all over our house of THEIR things (packing tape, rolls of tape, packing paper, trash). They also somehow turned on our stove and then placed packing paper on top of it! If I had not gone behind them afterwards to clean up their mess, they would have burned the house down! When they left we asked when they would be back the next day because we already had prior arrangements as we were told it would be a 1 day pack. Their response was "I don't know, sometime tomorrow. I don't want to give you a time and then us not show." WTAF kind of answer is that?! They didn't show until 1:30PM the following day. They missed an entire closet upstairs they tried to claim had a do not pack sign on it. They packed things that had a do not pack sign on it. They left things on the walls, like our clock, and things in the floor, like some photos. The woman was going through our paperwork rushing for us to go ahead and sign it while I'm trying to tell her there are things they missed that still needed to be packed. She walked out ignoring me. We had to go outside and flag them back down to pack it, which is now not on our packing paperwork because it was done after the fact. After reviewing our paperwork, we are missing a TV, our alexas, our brand new mattresses for our kids are marked W (badly worn) - our kids have only used them a handful of times and they had mattress protectors on them so there are no stains or wear. Our couch is also marked W- it is not! They tried to take our kids bunk beds apart and completely stripped the screws! At least we didn't plan on putting those back together after our move. It was ridiculous. The worst PCS pack and move we have ever had. I would do a DITY move overseas before I used this company again. I would give 0 stars if that was possible. read more