Easy to book but called first due to possibly needing an extra stop. Once Bill answered my questions it took less than 10 minutes to get all my information entered and get a confirmation/receipt. Good communication from Bill but also from Serg my driver. He was right on time and we had great conversations. He even explained how things work the day of my return travel. I would definitely recommend this service to anyone. read more

Luis was a great driver for us to get home from an international flight. He told us the best pillar to go to with the less people and trick up was so easy! We had a great ride back to Sierra Madre! read more

Found Wheels Up Connection through the Pasadena Moms facebook group. As a busy mom with two young kids, traveling can be an anxious experience with so much to handle so I was looking for a reliable car service to get us to the airport on time. I was deeply impressed with the ease of working with Bill to book our travel and the incredible communication / service from Bill and Rolando to get to and from LAX. Special shout out to Rolando who knew how to soothe my 1.5 year old with kids music while we were stuck in traffic on a long drive back to Pasadena. Additionally he was a great driver. I tend to get motion sickness and experienced NONE in his car. Highly recommend them... I plan to use them for our next trip. Bonus, they had two car seats for us and put them in the appropriate setting I needed (one forward, one rear facing)! read more

Rolando did such a great job helping us with my husband in a wheelchair ! He was so caring, friendly and courteous . Got us to Balboa with a great location next to the restaurant . It was just such a wonderful experience- highly recommend Wheels Up read more

My family has used this service twice so far for LAX transportation. The ability to use our car seat, have it stored, and brought back for pick-up is key. The drivers are courteous and incredible helpful. Highly recommend for the convenience, reliability, and thoughtfulness. read more

We recently used Wheels Up Connection to take us to and from LAX. Our driver each way was on time and very professional. The owner reached out ahead of our pick up time with the driver information, and communication with both was excellent throughout the process. I highly recommend their service and will plan to use them again. read more

Professional drivers, easy to chat with. They always arrive before your stated timeof departure, and they do not rush you. I've taken three rides with this company already. Safe driving, clean cars, and straightforward/clear payment process. Communication between the business and the customer is very good, usually via text. I prefer to use Bill's service over Uber and Lyft, because the extra service is worth it. I do not need to worry about getting to where I need to go late, which sometimes need to worry about this with other ride services. A trip to Burbank airport from South Pasadena, is currently about $60 plus tip (July 2024). Overall, you will not be disappointed with choosing Wheels Up Connection! read more

Always dependable in every way! Easy communication, safe drivers, reasonable pricing and on time pickups!

Fantastic service yet again. I've been using Wheels Up for a few years now and they always go above and beyond in service, professionalism and friendliness. They track your arrivals and departures with precision and maintain constant communication when making pick ups or drop offs. I prefer them so much more than using a ride share service. 5 Stars all the way! read more

Great experience. Our driver, Sarkis, was delightful! He messaged us prior to boarding the plane & once we arrived. Very helpful with luggage, immaculate car, good driving. Fare was reasonable. Will definitely use them again. read more

Driver was right on time. Communication was superb asking us to text when landing, when luggage obtained and location once we left baggage claim. Even asked what we were wearing so he could identify us. He arrived less than ten minutes later, which is amazing at LAX! After traveling all day, this was the easiest part of our journey. read more

I don't know how they do it, but they're perfect! Arie in the morning for pick up was on time and a perfect morning "host". Then Serge on the return, at LAX @ 5:00. You know how long I waited at the curb? No more than 30 seconds! I didn't have time to even get my sunglasses. I sure appreciate the great communication. Thank you, Bill, Arie & Serge. read more

Excellent service! Easy to book, perfect communication. Curbside pick up at the airport I will be a repeat customer for sure. Luis made sure we had a safe and comfortable ride. Highly recommend! read more

This is the only way I go to and from the Airport anymore. Great drivers, great service. Waaayyy better than a ride share experience. Thanks, Bill and team! read more

Bill was a great communicator! Everything was easily setup over text. Driver Serg was awesome! We communicated over text before my flight and when I landed. I was in the car less than 3 minutes from walking out with my bags. LAX is a beast but I was home safely in 30 minutes!! I definitely recommend Wheels Up Connection for an easy and relaxing airport ride! read more

Serg was our driver this time. Another nice and caring person. Picked us up at 3:15 in the morning! So thankful to have a driver this early in the morning. Coming home due to delays, we missed our connecting flight out of O'Hare. Bill was so calm and patient while I was stressed trying to get on another flight and stand by flights. Serg was there when we landed at LAX We will be using them again in October! They are the best. read more

I absolutely love Wheels Up Connection. Their service is on point and Bill won't disappoint. He is responsive and makes you feel like you are his favorite customer. I have had multiple drivers take my family to and from the airport and all have been great. His prices are reasonable and definitely more reliable than other transportation services. read more

I exclusively use Wheels Up Connection for all my LAX business and personal travel needs. Easy booking, fair rates, excellent service with drivers who demonstrate both kindness and safety. Drivers Sarkis and Arie are my shining stars!! read more

Hello, wheels up connection provided me with excellent transportation and on time! I have hired them on about five trips so far, and will continue to do so. No nonsense and consistent! Gary read more

Used Wheels Up Connection recently for LAX drop off and pick up, and they are everything they are cracked up to be! Great communication throughout, pick up/drop off to LAX was timely and pick up/drop off (LAX to home) was also timely. If you use Wheels Up Connection, you can expect timely service, clean vehicles and friendly drivers. Pricing is fair, I will definitely use their service in the future. read more

Bill and his team are wonderful. They take the stress out of travel. His team is always courteous, punctual and helpful. We have been flying with Wheels up for several years and we have never been disappointed. read more

Great response to a late request for an airport pickup. Connecting with the driver was a snap. Great value for the convenience and customer service. Not our first trip and won't be our last. read more

As I get older, I value comfort and convenience so much more. This led me to doing some research into booking a private car service for my trip to Asia. I came across Wheels Up Connection during my search, and Bill provided prompt responses, which I really appreciated. Pricing was fair, and everything was done on time. I'm 6'5 and I needed a bigger car, which he was able to accommodate. My driver was Luis, who was not only on-time but actually early! Dropped us off at LAX and also picked us up on the return trip. His driving was great, and not crazy like some other experiences we've had using Uber and other platforms out there. I highly, highly recommend them and will certainly be using them again in the future for all of my transportation needs. Don't hesitate to reach out to them - they'll take great care of you! read more

Excellent service. Professional, friendly and prompt. Couldn't have asked for a more efficient service. Highly recommend this company.

1st time using this service but took a chance based on numerous positive recommendations from the NextDoor app. WheelsUp works like a "well oiled machine". Easy to schedule, great communication & very reliable. Safe & friendly drivers. I will be recommending WheelsUp to anyone that needs airport transportation. We were REALLY impressed & pleased. read more

Perfect as usual! Reliable and easy ! Matt was my driver and was an absolute pleasure to talk with.

So glad we booked with Wheels Up for LAX pickup after our vacation. Great communication, easy instructions, and the fastest pick up. Our driver, Matt was so awesome! Clean and comfy vehicle, great convo, and so helpful. Was so nice to not have to struggle with shuttles, parking, baggage, and LA driving after a long flight. Will certainly book again! read more

We booked Wheels Up Connection recently for pickup at LAX and drop off in Pasadena, and the return trip to LAX a week later. Arie was our first driver, and our curbside pickup at arrivals could not have been easier or smoother. She was so kind, sharing her tips with us for LA and Pasadena restaurants and general LA info. On our return trip to LAX we had Bill pick us up and take us to LAX, and he also could not have been more kind. Our overall experience was wonderful. Great timing and communication, spotless and nice cars, professional and kind drivers, very reasonable rates and expert driving. We felt safe and in good hands, absolutely recommend, and we will be booking again on our future trips to LA. Thank you very much Bill and Arie! read more

We had a great experience with Bill and Wheels Up Connection for a ride and back between Monrovia and LAX for an international trip. Great communication and Bill even was keeping track of our flight and knew when it was arriving early. He knows LAX very well too. I used a similar service before, but Wheels Up Connection had better pricing and customer service. Will use again in the future when we need a ride to the airport! read more

Wanted to recommend Wheels Up Connection for their awesome service! We recently traveled with a very early a.m. pick up and the late night return flight was delayed by the airline - changing our pickup time by a few hours. The team accommodated our change with same-day notice which was very much appreciated while we were in stressed out, weary traveler mode. Thank you Bill and Team! read more

Returning customer. Flight was cancelled. Asked for a refund from William. Stated I was only entitled to 50%. No where in previous messages was this cancellation policy mentioned anywhere. See attached Yelp photos. Received 50% refund and stated won't use service again. His response was "that's fine. Because I won't book you again." read more

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More than one could ever ask for when it comes to airport transport. Prompt, dependable, affordable, and friendly! I prefer this personalized service to taking an Uber. I have recommended this service to dozens of friends who have all reached out to thank me for the referral. read more

Luis was great and the ride to LAX was enjoyable. I really enjoyed chatting with my driver and have used Wheels Up Connection in the past. This is a great company and I highly recommend their service. They are on time and reliable as well. read more

Wheels up is a great service. I used it for my folks and relatives to be dropped off at LAX and for their return. The whole process was seamless and they are very professional. Would highly recommend! read more

Landed at LAX at 10:50pm and got picked up within minutes of getting our luggage under nightmare traffic conditions. Sarkis is a stud.

Reliable, great communication, clean and courteous. Really all one could hope for from a car service. Has gone above and beyond when I screwed up the times of our flights (oops) and my child forgot their phone in the car after long day of travel, returning it to us first thing in the morning. Amazing. Have used them multiple times and will continue to do so. read more

Friendly drivers, reliable and clear procedures, and fair prices--Wheels Up is our go-to!

This was my first time using Wheels up Connection after seeing many posts on a local Facebook page. I was taking a trip with my daughter and decided to use this company to avoid doing the dreaded drive to and from LAX. All I can say is A+ customer service! Booking was effortless and the communication between Bill and the drivers, Luis and Serge was fabulous! Luis and Serge were extremely professional, customer centric, and made sure that our travel was relaxing. I can't recommend this company enough! I will definitely be a returning customer and recommend Wheels Up Connection to all of my friends and family! Thank you Bill and team! read more

Bill and his team are incredibly helpful. We had a lot of luggage (skiing) to take to LAX. No problem. And then, last minute, had to return home one day early. Again, no problem. I can not recommend them highly enough. read more

Everything went!! from pick up from home to drop off to Lax to being picked up way after midnight at lax. We were a big party with a baby too. I highly recommend this service and will definitely use them in the future. Bill was super responsive read more