They don't care about their patients. I have glaucoma; they just left me without a prescription.

I have no problem with either doctor. Dr. Kappil did a lens replacement on my left eye and it has been good ever since. I think a few of his patients may be "Karens". When asking questions about the procedure he does refer you to the scheduler or staff but HEY, he's trying to do his job, ok? So he doesn't want to make small talk while he is WRITING DOWN PRECISE measurements for your eye. So WHAT. When he does a lens for your eye surgery it is permanent. If you are THAT interested in the procedure look it up on YOUTUBE and you can watch the whole thing. Dr. Kappil also did my wife's eye as well and she is doing great. read more

I've always read reviews with a grain of salt. I try to base my opinions on my personal experiences. In the case of Dr. Kappil, I would have to agree with the negative reviews on different websites. I had a cataract evaluation appointment on Feb 22, 2022 at the Algonquin office. What bothered me most during my visit was Dr. Kappil kept interrupting me before I could finish my questions. Yes, he does not explain things and was very dismissive. His response to many of my questions was "the surgery coordinator would contact me and go over all the details." My feeling is I would like to hear about the procedure from the doctor, not the coordinator. The coordinator is not doing my surgery, the doctor is. He made me feel that I was an inconvenience to his office by being there. He was uninformative and I did not feel he listened to my concerns. He basically "told" me what he was going to do without explaining my options or the benefits of his decision. Again, all my questions were answered with the statement "the coordinator would contact me with all the info." Nice when a doctor brushes you off to somebody else who's not even a doctor? Well it's been 3 weeks later and the coordinator has not contacted me. Since Dr. Kappil's office basically let me leave my appointment in limbo with no timeline on further appointments, I have found another ophthalmologist. My new doctor listened to my concerns, and answered all my questions. The staff was compassionate and kept asking me if I had any further questions. The doctor explained all my options, the benefits of those options and made me feel relaxed. Something that Dr. Kappil's office seemed not to care about. If you want to feel just like a number, Dr. Kappil's office is the place to go. Personally, I need a doctor who's going to make me feel taken care of when it comes to an eye surgery. Also I guess my over all health was not important since nobody from Dr. Kappil's office has reached out to me regarding scheduling my next appointment. read more

Went here for years as my family eye doctor. How the hell does my astigmatism go unnoticed for years?? Well done by this terrible office. Oh, and then they send me a bill in 2018 for a checkup from 2014 that they say was never processed. They threatened collections and charged me $60 for "collections fee". Not worth risking my credit over a shoddy two bit office that provides terrible service and really sketchy billing practices. Please stay away. Dr. Herba in crystal lake, Sears Optical is the right choice. read more

Aweful. Besides erratic hours that they don't even stick to, they have played a shell game with my prescription after I paid. I have run back and forth between offices trying to keep up with where they have my trial lenses, where my prescription is. I went in for an exam and have spent literally MONTHS driving back and forth between two offices. This one doesn't have my chart, that one doesn't have my trials. On three occasions I showed up to the office during business hours and they were closed. Today I got smart and called before going to the office and asked about my prescription and they asked "prescription for what" Then told me they only use paper charts and they are stored at yet another location. This is madness. Avoid, not worth it. They got my money and pretty much disappeared. read more

Worst doctor even. No manners. Cocky. Uninformative. Can't multi task. All appointments take at least two hours plus. Ridiculous. GO ELSEWHERE!!! read more

My husband went here for a diabetic eye exam and received a prescription for new eyeglasses. He was charged a separate fee of $40 for the eyeglass prescription. It is fraudulent to bill for this! The ophthalmologist is required to give the prescription to the patient at no charge. If this happened to you please report them to Medicare. I will be making a complaint regarding this practice ASAP. read more

Dr. Kappil is a wonderful opthamologist. I was very nervous about a problem with my eyes found with a routine eye exam. He was very caring and calmed my fears. I needed laser work done. He explained everything and was kind and gentle. He has a calm and reassuring attitude. Now the problem has been taken care of. I no longer have any problems with my eyesight. I would recommend him to anyone needing an opthamalogist. The staff in the office were very helpful in setting up my appointments. read more

At the office having a post op check up and pre op for the other cataract. The entire experience has been so easy. The staff is quite helpful with scheduling and insurance questions. Dr Kappil has been great. The checkups preceding exams were fine. The operation itself was so easy. Dr Kappil talked me through it. It was pain free, quick and interesting-really! Thanks so much! Can't wait to get the other eye done! read more

This is the shadiest eye doctor in all of the world. Run away! Don't come here for any reason! Or the office staff will rip you off. The office told me my insurance plan was fully in network and my insurance company confirmed this! I go to visit the eye doctor. He was great! But then After I give them my insurance card, I get a bill in the mail for the full payment amount. I called to find out why this was since I was expecting this to be a preventative service which was 100% covered. They call me back to tell me they aren't willing to code my visit as preventative despite the fact that I have no need for glasses or contacts of any kind! I told them upfront I wanted a preventative visit, to make sure I didn't have any eye problems we needed to worry about as I get older. I'm 32 with 20/20 vision. I call them. Tell them my insurance will cover this visit if they can code it as preventative. I get a letter in the mail stating they are not willing to recode it, and no new patient exam can be coded as preventative. They are stealing from people. I will never be back and am reporting this to the state medical board and my insurance company. If you received a bill from them after your first visit I recommend you do the same! They also do some shady thing where they send all the billing to one office. Avoid! I was promised the doctor would call me to discuss..he never did! read more

I had cataract surgery , and have to say the whole process was absolutely wonderful . Dr. Kappil, was very informative and professional, his assistants and aids were extremely friendly and kind. Setting up appointments was a breeze all in all I highly recommend this establishment. I can't wait for my other eye to get cataracts as the out come of this surgery is amazing . read more

Dr. Kappil is absolutelyt the most condescending doctor I have ever met. He did not listen to my needs and interrupted me whenever i tried to talk. I DO NOT recommend. read more

Stay as far away from this place as humanly possible. Worst service, appointment delayed 2 hours AND counting. Slamming as many patients in as possible. No place to sit in the sitting room. I have NEVER had this bad of an experience as this one with anything related to health services. read more

Joseph Kappil has to be the worst Eye/ ophthalmology when i was there i heard them talking about another customer a room next to mine had pink eye. i see the doctor walk from that room to mine with no gloves or without cleaning his hands come into my room and start to help me with my eye pain and i ask him staff if they would us the machine infront of me that would touch your eyes ball with presure they said no need because of my fracture in my eye. then the doctor asks to use the machine infront of me the one with the pressure thing the doctor joseph said he wouldnt us the other machine just wanted to see in my eye so i proceed to let him do so and then a second later he is puting that pressure machine into my eye and i yelled in pain an said what the fuck are you doing . his reposnes was nothing because he just had hurt my eyes thats alrerady hurting and he got upset and i asked after that moment my money back for this appointment because clearly joseph dosnt know what he is doing as a doctor i am going to the hospital after my appointment with this doctor because my eye is in worse pain. also btw he will call the cops on you if you ask for your money back read more