Why isn't there a zero rating? The Dr was actually not bad but that's where the good ends. As for the woman who sold me the contact she was really rude. She told me the only contacts I was allowed to buy cost twice what I hoped to spend. After I told her I was leaving she finally sold me what I wanted. I wanted to pick the contacts up at the store and I was told that was impossible and they had to be delivered. It has been a month and there is no sign of my contacts. Don't go to this America's Best in McHenry. They are a rip off and rude read more

This was my first experience with America's Best. I needed an eye exam to see if my prescription needed to be updated. The technician doing the pre-tests was professional and very courteous. The doctor then saw me promptly, and the eye exam was efficient and thorough. I was then sent out to pick out frames. I was able to shop around a bit, and then employee Cari assisted me. She was super helpful, honest and thoughtful one helping me pick frames, and when it came Time to order she provided options but did not try to upsell. She had a very upbeat personality and it great customer service. Hopefully all will go well when my glasses come in. Good job, Cari. read more

Everyone is here absolutely fantastic!!! The eye care club you can't beat anywhere for $99.00 you get 3 years of free eye exams plus major discounts on contacts and glasses!! I have compared prices every where and keep coming back! I can not find anywhere that is better! Shiela is absolutely the BEST!!! I look forward to seeing her every time I go in, she really knows her stuff and all the little tips and tricks! read more

Absolutely the worst. 1st off, the clown who sits up front is the most unfriendly person I've met. Seems angry to be at work. Next, we ordered my daughter contact lenses and they were supposed to be delivered to our house. It's been 3 weeks and they haven't arrived yet. We called the Americas Best and the goofballs there could not give us an answer as to when we'll get them. No tracking number, no phone number for whomever is sending them, nothing. The Americas best people are clueless in rude. Meanwhile, my kid is still wearing broken glasses. read more

Well this is a preliminary review as I have not received my glasses yet. However I was so pleased with the process so far, I had to say something. I arrived to my appointment and the receptionist greeted me and had already pulled my insurance info and authorizations! This is huge since I can barely remember this information myself since I only use it once a year. She checked me in and offer me to shop for frames or waiting in the waiting room. I'm antsy so I shopped. They have quite a selection of frames. From designer (ray ban, Shaq, Nike, Randy Jackson, to economical frames that are two for $59! My eye test was quick and comfortable then I met the Optometrist who was professional, offered me cheaper options for my specific needs and never tried to up sell me. Looking forward to receiving my glasses as there is a 2 week wait for no line bifocals. read more

Had my screw fall out at lunch. Went in and they took care of it asap and got me back to seeing fast. Thank you I can see

Come in every year and purchase contacts and glasses. Also bring my daughter in. They tell me I didn't purchase a warranty for my daughter's glasses and therefore can't get her glasses replaced. I always get a warranty and didn't know they didn't sell it to me. No one even offered me a warranty when we bought the glasses. I just thought I was getting it. They tell me all I can do is buy new glasses. Bad business!!!! read more

I have been getting my eyewear from America's Best for years! Always the best price. Wouldn't consider NOT signing up for the eye club. I have been asking for a location to open in McHenry for 5 yrs. I am delighed a location opened farther to NW suburb. The new location means less waiting for an appointment or at the appointment times. Wat to go Best! read more

I walked in five minutes late and the lady said "I'm sorry but it is 10:07 and we take appointments every 10 min. and the next client is already here. I said I didn't know they take people every ten mins. She said would you like to reschedule and she asked for my insurance. I will not be rescheduling - she was not nice and I will not be calling back for appt. Sounds like they rush people through and have no patience. read more

I moved to Johnsburg several years ago and found myself needing a new eye place. I looked online and around town and found this place. I loved my last place on the city so a new place had big shoes to fill. This place lived up to my needs. Friendly staff from checking in to eye tests and eye exam and coming back for glasses and then to get my glasses. Every customer touch point was a positive experience and I have looked forward to my check ups. read more

Yesterday was my first time there. I was blown away by the service I received from the techs and the doctor. I don't remember all of their names but I do remember Jessica. She was amazing! Great customer service! I will definitely be back and will definitely be referring this location! read more

We won't return. My glasses have never been right, even though I went back and told the staff I couldn't wear my glasses. I even paid for another eye exam, full price. They said "Your glasses are fine." Still I cannot wear my glasses. I actually see better without them! My wife also got her glasses here too. Although they are ok, here's how we feel about the staff. Not interested, abrupt, get you out the door in a hurry, doing too many things at once, can't be bothered. Honestly, I'd rather pay more and get caring service. Perhaps Americas Best doesn't want seniors as customers. read more

I appreciate all the safety precautions in place, which are pretty standard. However, I really have to give them kudos for their customer service. I went to pick up my glasses and I forgot my mask at home, 15 minutes away. When I called from the parking lot, Jessica answered and was really accommodating and very cheerful about it. She actually came out to my car with my glasses to try on...if they didn't fit correctly, she was going to go back and forth between my car and the store to adjust them. Plus, she told me she had wiped down the glass cases before she came out. Extremely pleased with the whole experience (exam, choosing glasses, and receiving glasses). read more

Went to America's Best for the first time and was slightly overwhelmed by options at first but Shiela helped me out and it was a successful visit! She answered many questions for me and helped me to get the info I was looking for! Made it a much easier/comfortable experience! :) because of this I would recommend anyone to the America's Best in Mchenry! :) read more

First and last time going here! I went to the McHenry location because I heard about all the great deals. Unfortunately none of their deals applied to my needs. The exam I feel went well. I wanted contacts and glasses. After the exam I waited at least 20 minutes for the woman to sit me down and find out what I wanted to get. I told her I needed glasses and also contacts. I asked her to see what my insurance was going to cover. After another 15 - 20 minutes of watching her look at her computer, with heavy sighs and not saying anything to me I decided to ask her if everything was ok. She wasn't responding to me and looked aggravated. Finally I asked her AGAIN what my insurance was going to cover and she tells me that they will cover only $8 of the exam and no glasses or contacts. I argued it and she seemed angry. She was still studying her computer then said she must have been looking at the wrong insurance. I was so done with this lady that I said forget it! Just give me the contacts. I probably sat there for an hour and just wanted out. I was never offered trials which I thought was strange. I waited a little over two weeks for my contacts which since I didn't receive the trials was a joke to not be able to see that long. Finally went to pick them up and was very disappointed to see they didn't come with a case or solution. I have never been to a place where you don't get a case and solution with your contacts. Bad idea & a waste of my time going here! By the way the rude and untrained workers name was Tamara? Her name tag said Tammy.... read more

I'm updating this from my original review because someone from America's Best Corporate reached out to me and offered to assist with the situation. She also said she would be sharing my comments with the district manager of the location. My glasses finally came in yesterday. read more

First time customer. As soon as I walked in I was greeted by a smiling young lady behind the counter. For the next hour every employee I encountered was smiling, pleasant and very helpful. Everything went so fast. Exactly two weeks later I received a voicemail advising me that my glasses were ready for pickup. I arrived about 30 minutes later and after minor adjustment to glasses I was going home. Again everyone I encountered was smiling and professional. I'll be back. read more

We went to this store to fill a prescription for my 2 1/2-year-old daughter from an ophthalmologist. When I went in the first time, I didn't get much help in choosing anything - we just went with what she liked. Well, the glasses were ready very quickly (ordered on a Monday, ready on Friday), so that was great. She wore the glasses from last Friday until yesterday (less than 5 full days), and one of the lenses popped out and shattered. Now, I was already planning on bringing them back in to see if they could be adjusted, since she was always having to push them up and they just didn't seem to be fitted properly to her little face. Of course, with the one lens gone, we went back in ASAP. Today we were helped by Katey, an assistant manager, who showed me how the frames we had gotten were simply too big for her. Katey directed my daughter toward frames more suited to her head and face size, and she also corrected some errors that the first technician had made in ordering the lenses. (One big one - my daughter has pretty serious strabismus in one eye, and the lenses are supposed to help strengthen the muscles so that she focuses both her eyes straight; the first technician had made the focal point too far inward!) She also gave us a second pair for the "deal" price, as if we'd purchased them together, since I only got one pair at our first visit and found myself wishing we had a backup last night when the one pair broke so easily! I found myself happy that the lens popped out, getting us back in there so quickly - Katey was an enormous help to us and seemed to really know what she was doing in fitting glasses on a toddler! Thanks, Katey!! read more

I went here two months ago for my Eye Exam, I had Dr. Doersam He was a great dr. He showed a lot of care with me as a patient. He also was very professional and was knowledgeable on any questions I had. The process was pretty quick and simple with the pre testing and ordering contacts before and after I saw him. They have a good selection of glasses I already own a Pair of Ray Bans from Americas Best. I did join ther $99.00 Eyecare club which includes 3 years of exams I would recommend doing this. The rest of the staff was very quick and efficient and made me feel welcome there. I would recommend this place for any Eyeglasses or contacts. read more

For the most part, America's Best appears to be a good company with great deals. What sets this location apart from the others is their customer service. They have always done their best to help us, even when we come to them last minute and they have gone above and beyond to accommodate us. At one point, I tried to get some information from our files and needed it within a certain period of time. I did not get that information on time (the doctor wasn't in on that day) but the staff went above and beyond to help me with the solution. read more

It cost me $329 for two pairs of glasses I can't even use. I have a pair of glasses from 7 yrs. ago that were so much better quality, but needed a new prescription, so I went for the 2 pair for $69 and was I surprised at the cost. Also surprised at the poor quality of the lens which is very difficult to keep clean and evidently the size of the lenses aren't suitable for my prescription, because I have trouble with distance vision. I am unable to read street signs while driving. I an going to write the money off as a loss and go to a real optometrist for a pair of glasses that will work for me. Lesson learned. read more

Wow. Did I have a great experience here. I made my appointment for a Saturday at 9 am. The entire staff was bright eyed and happy to be there. The exam was quick and easy. I was going to the Schaumburg location which seemed so impersonal. The McHenry location is just the opposite. I am happy McHenry got an America's Best!!!! read more

I had a great experience here actually. My eye exam was great, the first one I had where I could see super clear at the end of it. The only problem is, I didn't like one of women's frames, not one. I picked out two of them men's, was assured that they could make the one larger frame fit...but when I got the glasses, had the fitted, went home, it was just too big and weird. I returned them and got my money back, no questions asked. I look around for another frame but still couldn't find any, unless I go for a designer frame. My vision insurance kicks in soon and I'll go back and get the designer frames them. People, you don't have to get the upsell. My husband walks in here, gets 2 pairs of glass for $99. We figure for that price, if he scratches a pair, it's cheaper to go back and get the 2 for $99 offer again. For me, that doesn't work because I have to get bifocals, which is a higher price point, and I'm picky about my frames. You can make it work... PS - the manager was really, really great about returning my glasses. read more

I showed up late with my elderly mother for reasons out of our control. I understand that if we are more than 10 minutes and they are busy they have to reschedule. We walked in and my mom went right to the glasses and started trying them on. I spoke with the girl at the desk and explained why we were late and she replied as if we were criminals. The other girl, I don't know her name but she is Hispanic and Large, went to my mother and told her to leave. My mom didn't even know what was going on. (She older and not fully coherent. That girl had no compassion. She was rude and wanted her out of the store. We then found Vision works in McHenry, they treated my mother like a queen. You don't need an appointment, and their prices were great! Buy one get one free frames. 60% coupon & Stephanie is so nice! Love her! And the other girls. Go there, it's way better!! read more

The woman that worked the desk on 11-30-20 at 3:30 was horrible- she was rude the moment my daughter and I walked in- I understood why I couldn't stay with my daughter and waited in my car- after her appointment they needed my help with the insurance part- I walk in and same woman is still absolutely rude again to me- asking WHY am I there- I tell her about the insurance issue and she proceeds to tell me in sarcastic tone-'well I don't know what's going on'' I get you need to take temperatures of people coming in but to her it was a huge inconvenience that I needed to come in. I told her if she didn't want me in the store we could do it over the phone- 'no just come in then'' I have 3 family members that go there and seriously thinking of going somewhere else because of that employee- everyone else is very helpful- but when the first person you see treats you like that makes a bad impression on the whole store-and this is not the first time this has happened- if she hates her job or people so much find another job! read more

I have nothing but good things to say about this place. First of all, I was able to schedule my appointment online. The receptionist greeted me promptly and asked me to fill out a new patient form when I arrived. I was "pre-tested" by a very nice lady and the optometrist was also very kind. I came in for a contact lens exam and the doctor gave me a free pair in my new prescription! The man who "rang me up" asked me if I was interested in the Eyecare Club. Of course I was!! Up to 2 eye exams per year for 3 years for only $99! You also get 20% off your first glasses purchase, 10% off contacts, and 10% off accessories. I really didn't care about the added discounts, because contacts will always be cheaper online. I joined the club and was on my merry way, new contacts and all. I will definitely be returning to this location. read more

Now then after trying the glasses for a few days all i got was horrible migrane headaches and my eyes felt as if they we're being pulled twords my nose. I'll keep my old glasses for now and manage to get by. Again...the doctor shouldn't tell her customers..."we'll keep this a secret betewwn ourselves",meaning bi-focals.Like she's doing you a favor,she rips through the vision test sooo fast i don't know how she can be 100% positive the readings are correct where in my past they did it twice to be sure! As with another review...no thanks unless i had a different doctor and they were free. Just need one no line bi-focal and sunglass clipon's...that's all but maybe leter somewhere else. Yah...TRY to get out for 69.95 or whatever with the pushy upsells! Yikes. Make the glasses RIGHT,get the readings RIGHT and DON'T oversell people please then maybe you'd have a great place. I.M.H.O. read more

We will never be back. My husband had an eye exam and ordered glasses. When he picked them up they were totally the wrong prescription. They were bifocals and the sales person said he just needed to "get used to them." He's worn bifocals for 10 years and this prescription was so bad that he instantly got a headache. They insisted it was right but agreed to another exam to look at them . He had to go back the next day and the exam proved that the prescription that had been written down was very wrong. They ordered the glasses again. Had to wait another week or two and when he went to pick them up they were wrong again! At this point he said enough and asked for a refund. They put the refund in, but a week later we are still waiting for it. In the meantime, he had to order new glasses from another place and dish out $600. I called them and was told it would take 7-10 business days because of my bank. This is bunk. I have been standing at store and as soon as they put through the refund, it appears on my bank account. It's not my bank, it's their system. It certainly doesn't take 10 days for them to take our money. It's ridiculous that they can hold onto it for 10 days when they owe it to us. We will never be back. read more

I would like to comment to the post from the lady with the elderly woman. I was there when she came in and I did not see the woman who was with the elderly lady being rude at all. I do take offense to someone who name calls. To call someone Hispanic and Large is very rude. This store is always busy. And you even said you were late for your appointment. So what's the problem. Make another appointment and get on with it. Just because you were having a bad day, does not mean you should take it out on innocent people that are just doing their job. Maybe you should go to corporate and complain to them about how they need longer appt. times, and possibly more staff for this very busy store. I felt the workers there were doing the best they could. read more

I finally went in for contact lenses after a 20 year hiatus. I had hoped that technology had caught up with my dry eye problem and the general discomfort that I had experienced two decades earlier. The entire staff was very knowledgeable, friendly and accommodating and let me try numerous brands until I came away with the right fit. I highly recommend America's Best, and in particular this location. Mike Johnston Richmond, IL read more

Great experience...very quick service (in and out in under a half hour). All the employees were very nice and professional. Plus, the 3 year eye care plan for $99 is a great deal. read more

Guy cheated me by selling something he apparently knew wouldn't suit my prescription. Had to come back for return, no one was helpful! Got forced into the same frames as my glasses. After i had my return, (which is still not in my account) I'm pissed! My glasses are loose and i don't have my refund! Fuck all of you! Not coming back! read more

More like America's Worst! I got my eye exam in June and STILL don't have a prescription for my contacts because of the staff's carelessness! First, my eye exam was very abrupt and the doctor rushed through the entire procedure, sighing loudly anytime I asked for an extra second to think about what option I liked better. Then, he told me my prescription changed, so I needed to get trial contacts. When I went to pick up the contacts I had to plead for them to open the locked door at 6:50 even though they close at 7:00 (mind you I was back in my car at 6:55, so I didn't even take up more of their time despite their rudeness). When I asked why they gave me two different trial prescriptions, no one could explain why and they said it might be a mistake with the second trial. However, I gave them the benefit of the doubt and tried both pairs for several weeks. These trial pairs were extremely painful on my left eye and were giving me headaches, so after about a month I went in and talked to one of the managers. She was extremely rude and tried to brush me off, like I didn't know what I was talking about (mind you, I have been wearing contacts for 20 years, so I know when there is something wrong). Then, she said she talked to the doctor and he was going to order me a new trial of contacts that would be in within two weeks. This was a month ago. I called yesterday to see if my trials were in, and they never even placed the order. This was another manager, and she didn't even bother to apologize for the mistake. The manager I talked to yesterday said that I have to redo the entire eye exam because they do not order extra trials. If that is the policy, then why wasn't I told this a month ago??!! And why didn't they order the trials they said they were going to? I am completely out of my old contact prescription, and it's been three months since my initial appointment. Usually I am not one to complain about businesses, but this is ridiculous. read more