*Updated Review* Purchased my used car here and needed service on it. Ellie Crosby (Service…read moreAdvisor) took the utmost care of my car and I and made the scheduling process a breeze for me working with my difficult work schedule. She thoroughly explained everything that was going to be done to the vehicle and made sure I was satisfied and happy with the entire visit. Phenomenal Customer Service! I appreciate her professionalism and I'd highly recommend if you need any service done with your vehicle purchase through Classic Cleburne, she's the Woman to get the job done!

If you value your time, your money, or basic human decency, run from this dealership. Don't walk,…read moreRUN. My wife and I showed up for our scheduled 5 PM appointment yesterday fully prepared to buy a vehicle. My original contact, Tristan, passed us to Jason, who we were told "owns the same car" and would "take care of us." Instead we sat there from 5 PM to almost 9 PM while they fumbled numbers like amateurs. I agreed to more concessions than I've ever made at a dealership simply because we were trying to get the deal done. The finance manager looked me right in my face and promised he'd call first thing in the morning since all the banks were closed by the time we wrapped and Jason looked me in the eye, shook my hand, and promised he'd call by 1 PM with a yes or no, and that if the deal was approved and we accepted, they'd send the paperwork electronically and HE would deliver the car to us TODAY so we didn't have to make the 45+ mile drive back. What did we get? Silence. Total silence. No call. No text. No email. No update. Not a single ounce of professionalism. At 4:30 PM, after an entire day of being ghosted, I finally called THEM for an update. Still no Jason. Eventually, 5 minutes before closing I called again and finally got ahold of Jason who was acting like WE were inconveniencing HIM. His excuse? "We've been slammed. We sold like 25 cars today." Congratulations. None of those 25 people were sitting in your dealership for four hours last night while you shook their hand and made promises you never intended to keep. I reminded him that we were there first, that we accepted the deal, and that he promised delivery today. His response? "If I've got three or four customers in front of me in the dealership, I've gotta look at what's in front of me." Translation: "You're not important. You're at the bottom of the list and your deal doesn't matter anymore." Then he had the audacity to try to push delivery to Monday, despite promising delivery TODAY if we accepted the numbers which we did. He just didn't care. And this part is REALLY rich: The front desk lady Janet told us that Jason himself had been out delivering vehicles to other customers today. So his excuse of "it's too late" was a straight-up lie. Then came the truth Jason didn't mean to admit when he told me: "It's too late and I'm not gonna waste two hours of my time delivering it to you when I can sell to people standing in front of me." There it is. We weren't worth his time. His exact words. Then he followed it up with this gem: "If you would've came back today, we would've wrapped up the deal." No, Jason. That wasn't the agreement. You told us last night that we would not have to come back whatsoever. You told us you would call by 1 PM. You never did. You never even tried. I had to call YOU. This man only in anatomy, not character, shook my hand, made promises, broke every single one of them, ignored me all day, then told me to my face I wasn't worth delivering the car to, after AGREEING to the deal he gave us. When I told him a man is only as good as his word and his word clearly meant nothing, he hung up on me. Coward move, but not surprising. They ran my credit multiple times, wasted hours of my time, strung me along for two days, lied to my face, and then admitted we were the bottom of the priority list because they didn't consider us as profitable as "people standing in front of them." If you want to be lied to, ignored, manipulated, and treated like trash, this is your dealership. If not, do yourself a favor and stay far, far away. Jason has zero integrity. The dealership has zero integrity. And neither one deserves anyone's business. I'll be making sure everyone I know hears exactly how they operate. Finally, to Jason (since you couldn't take hearing it over the phone): a man's word is the only currency he controls, and you proved yours holds no value. Thank you for showing me exactly who you are before I ever made the mistake of becoming your customer. I'm grateful you exposed that before I signed a single document. Consider this review my signature instead. Your handshake means nothing -- fortunately, my review does. I may have ended today with no car, but at least I still have the integrity you never had to begin with.

Purchased 2016 GMC Savana cargo van with 192K miles and drove only 3K miles and transmission went…read moreout at 195K. Jeff England sold me a lemon at his dealership. Quick to make a sale with no warranty at all. Horrible dealership

They are great with the Truck Bedliners. We take multiple trucks up there for bedliners and they…read morealways look great after they get done with them. Thanks

Great service advisor, fast turnaround on regular service. I'll definitely use them again.read more

I purchased my vehicle from this location September 2025 brand new and dropped it off April 21,…read more2026 for the 15,000 mile service check and while it was getting service they left my vehicle out in the hail storm and returned it to me today 5/5/2026 with a cracked from windshield and hail damage all over hood and roof of vehicle. Not only were they rude in regards to getting the damage fixed but they had no resolution to this issue rather than it was not their problem. I would stay away from this dealership, they are interested in only selling the vehicle and nothing after, their customer service is terrible. The "Gilchrist Difference" is a lie and a sham to get you to buy a vehicle. They care about money and that is all. While I understand a hailstorm is not something anyone has control over, they can help with the deductible from insurance offer one of their hail guys at a discounted rate, but they offered nothing and said it was my problem to deal with.

Went to get a truck Uriel helped me out quick painless no bs in and out got what I wanted!!!read more

@CleburneFord is a great place to purchase a vehicle!!! No dealer add ons!!! No high pressure on…read morefinancing!!! Great selection!!! The price will be better than what is advertised!!! Go see John Davis and drive off in a new car!!! Honest and helpful dealership

If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed…read morefine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven't received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don't know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said we'll have a good day. Thanks Bill that fixed everything.

Vernon L I went to the location in Cleburne, Tx and got my oil changed little did I know it was a…read morelifesaving experience after changing my oil the manger told me my high-performance Vehicle that I had purchase 11months ago from a major car dealer sold me a beautiful Vehicle with dangerous Dry rout tires that was 10 to 13 years old that could have easily cost me my life provided they not point out and inspect what the dealership had neglected to do I will forever be grateful to the Midas crew for saving me and the public at large .

Car failed inspection, I started asking about how to get it fixed so it could pass, and if they…read morecould help. One guy at the desk was very helpful and was trying to work with me. I was asking a lot of questions because I don't know much about cars in general. But the other guy who had actually worked on the car walked away and started cussing me out in the garage. When I confronted him and asked why I made him so upset he denied it. I thought it was extremely unprofessional to cuss out your customers and then lie about it. At least say it to my face.