They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

Have took my Bmw here countless times me and my buddy fix ours perfectly fine. Didn't even charge…read moreus that much. Just fix mine again I love elite automotive they're the best

Took my car here and got it back in worse condition. Drove it there didn't drive it back, maf…read moresensor was unplugged, electric power steering sensors was unplugged, they swapped a good transmission into the car and then told me that it was blown, "came out of a running and driving wrecked car", car was in limp mode and still charged me full price for their mess up. Let me save y'all folks money. Never bring your vehicle here.

We got our rig in a pretty tight bind and Jeff came to our rescue. The moment he arrived he quickly…read moreassessed what equipment he needed, and was able to pull us out flawlessly without damage. He went above and beyond to stay with us to make sure we got through the rest of the passage safely. They're a first class operation. He truly cares about his customers and the safe recovery of their vehicles. I HIGHLY recommend Jeff's Towing to anyone needing towing services. I wouldn't trust anyone else. He saved our rig and our summer vacation!

I brought my 2011 Honda Element to South Willow Auto Clinic to have them install new headlight…read moreassemblies that had oxidized horribly. I brought them the OEM parts to use, but the bracket on one assembly was broken. I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick. Since the car's bumper had been removed for the install, I didn't want to have the bumper re-installed a second time. I called the local Honda dealership to get the OEM part, but they couldn't promise it to me for 3 to 4 days. Stacy @ South Willow Auto Clinic called the dealership on my behalf, and got them to get it the very next day. While the dealer's price was more than I paid online, being able to get the part so quickly avoided me having to have the bumper removed/replaced a second time. Stacy also charged me the same amount for the dealer's part. He was truly a life-saver. I am so pleased with the remarkable customer service and help provided by Stacy. I will definitely bring my vehicles to South Willow Auto Clinic in the future. I highly recommend them.

STAY AWAY. I recently took my vehicle in to have an oil filter housing installed. I came in with…read morethe part. I was given the estimate of $625 when I dropped the vehicle off, so imagine my shock when they told me the bill was $840. That is 40% more than the estimate. On top of this they charged a service charge of 4% for using my debit card which is above the average merchant cost of 2-3%. I was never notified of this increase prior to them doing the work. Very deceitful business practice. Would not recommend and I will never take a vehicle to them again.

Great dealership good people. Good selection of vehicles and the service department delivers.read more

I was referred to this dealership by a local, highly rated repair shop. The shop could not get to…read moremy issue as it is a one-man-owned location. So, fast forward to this afternoon around 1 p.m. Last night my ignition module locked up and it needed to go to a dealer for work. First, they do NOT list a phone number on their website. Clearly, they don't want to answer phones. They did have a "chat" link so I sent three messages. Finally someone in SALES called me - I wanted service. This guy tried to transfer the call and luckily he had given me the phone number as it disconnected me. When I got the service department, I told them the problem and was told I could bring it in - I said it would be about an hour. When I walked to the service desk, the first thing I was asked, was "where is your ride to take you home?" I said I needed to get a rental car. Then, he said they could not, at all, get to even diagnosing it for TWO WEEKS. He could have told me that on the phone at 2:30!!! But, no, he waited till I had drive 25 miles (I had told him where I was coming from) and he never said anything about not being able to get a rental in that town! They had no way of arranging for one. they DID call Enterprise, but it was after 3 p.m., their cutoff for picking me up, from a town 40 minutes away! My engine was still on, I drove to a shop in the adjoining town near where I live. By the time I got the local Enterprise on the phone, SAME issue - no ride.

I always have had positive experiences at Reed's. Brent came recommended as a great mechanic. He…read moreis very fair in his pricing. I don't feel taken advantage of like I have at other shops. Never have I had to wait too long for a service appointment either. Thanks, Guys!

We were charged $100 for What.??? we honestly feel this…read morecompany took advantage of our misfortune for thier own personal gain. All the man did was watch me change my tire! We had a flat on my wife's car,on December 24th 2024while visiting family during the Holidays. We were I40 in Monterey near Cookeville Tn. When we had to call for assistance. Again it was on Christmas Eve. But We found someone who could come and assist us. Again ,it was Christmas Eve .! We knew the price would be a little higher due to the Holiday Season, but never really thought it would be this much just to watch me in action. So after I changed my tire , and carried his jack back to his truck for him, we were asked if we would be paying with cash, or card. Figureing cash would be a cheaper, and that he merely Watched me change my own tire ,,,well we got charged $100.still.!!! The Good Lord only knows what the card option would have been. The tow truck driver was kind to us but still $100 for some kindness that we should be extending that to each other anyway. Sorry but I'm not sorry for calling these Scrooges " Price Gouging Bah - Humbuggers.!! Very disappointed .!!!

Great service, very professional, quick and efficient!! Would recommend to anyone! So amazing!read more

VERY DISAPPOINTED!!! WAS a loyal Customer for quite a…read morewhile. Met one of the "Owners" today I believe, never met him before! Deff NOT as nice as the other 2 gentleman I normally deal with but that's not the issue. Been getting my oil changed here & been paying $70.23, the last was Dec 2025. Today 2 months later it's now $97.66. I don't mind price increases however $27 is a bit much. Needless to say with that in mind & not being a customer friendy Guy I'll be taking my Business elsewhere. Hope the $27.00 increase was worth the loss of a returning , loyal customer. Yall need to all get on the same page as well with Customer service.