My car side view mirror got damaged by the arm that lets you in and even though they have admitted fault, they've yet to do anything to get it fixed. DO NOT use this place. It's horrible! read more

White Water Express - Side view mirror - Car Wash Near Me - Brighton, Michigan

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Great customer service. Hard working individuals get my ride looking top knotch. I highly recommend white water express!

I used to think this car wash was among the best in the area but it's gone down hill severely in the last year. I can't count how many times I have gotten STUCK inside the wash with my kids in the car freaking out and not a single employee came to let us know what was going on. They disappeared as 2-3 cars sat for at least 5 minutes (I took a video). This could have been very bad if the wrong person got stuck in the wash. After the most recent time getting stuck and then leaving with soap covering my car in freezing temps I am cancelling my membership the first chance I get. There are too many other car washes in the area to choose from to settle on this place. They'll be out of business if they don't get it together soon. read more

White Water Express - Car Wash Near Me - Brighton, Michigan

I liked this place when it first opened. Now it's meh. I have a membership for $20 a month and it's good for basically a rinse, but that's it. The car never really comes out clean. There are people who spray it down but they need someone with a brush to do some scrubbing. I've started going back to Rainbow for real washes! read more

After I posted a negative review about Whitewater Express Car Wash Livonia Management, you posted you wanted to make it right. You can make it right by refunding the $28.99 that you charged me on 6-7-2025. Whitewater without my knowledge enrolled me in a $28.99 monthly car wash program after I authorized a $18.99 car wash with a 30 unlimited car wash on 5-9-2025. You scammed me and you are scamming other customers. You can make it right by informing your customers before charging them, and stop unlawful business practices. read more

This company is on the ball! Good wash, good workers, good hours. They care about the cars going in not just production. I recommend them.

You guys are great but transitioning to a cashless society is not the way to go. Hopefully you'll reconsider this. read more

White Water Express - Car Wash Near Me - Brighton, Michigan

Buyer beware... I had a lower package and decided to try the top package after two weeks went inside and told them to put it back to my original package...they charged me for both packages for three months before I caught it $24.99 plus $39.99 for three months on the same car. Now getting someone to refund me is next to impossible... waiting to hear for corporate office. UPDATE pointed out the error and they were very helpful in fixing the problem. Full refund The blowers still suck ass though read more

I've had a membership for a year. I loved it for awhile but problems with the gate and getting stuck in line for 20-30 min for car wash is a problem. The way they've designed the car lines, you can't leave if it's taking too long. read more

The general manager here is very kind! He was able to help me pick a car wash that works best for me when he noticed me reversing out of line because I forgot my debit card. Great customer service and even better car wash. One of the best I've been to in EL/Lansing. read more

Extremely helpful and friendly staff even when it was freezing out. Guided us to best value for our needs and uses

It's a shame that racism still exists in today's society. Where everyone should be treated with respect and equally WhiteWater employees stated racial slurs saying, "African Americans can't hold and keep a job". After reviewing customer satisfaction complaints/ reviews I can see where fraud is happening at different locations. Where customers are treated hostile and disrespected, and when their complaints are being heard employees say take it or leave their services (after taking their money and declining a refund). There is more to come with this report and update. Media and news reports will be shared at another date. Customers are aware of racial slurs and injustice. Mothers, please protect your sons and daughters from employees at Okemos MI location. (Waiting for the attorney general and congress lady to get back with us). All Lives Matter and racism needs to stop. WhiteWater Express Car Wash (Okemos Location) (Video didn't allow me to post) It will be processed and posted at a later date read more

Once again, not enough help at this establishment. These poor employees are trying to wash your car and continuously running out because the computers are malfunctioning where the customers come into the gate. For a package of four for my family I'm ready to pull the plug. There are many other washes in our area. I encourage others to seek. I have complained many times and I do not see any improvement at this car wash. Also sitting out on a main road is not safe for anyone. The frustration I see in other vehicles is beyond belief. read more

Staff is so nice and happy every morning that I go! Complimentary towels, window cleaner, all purpose cleaner, vacuums, air guns and smiles! read more

The vacuum area is extremely dirty. While the car wash is acceptable, the vacuums are usually broken. Nice that they have towel and cleaning fluids but the environment is lacking in cleanliness and function. It's a car wash...it should be clean. read more

This is the best car wash I've ever found. Staff is so friendly and helpful. Car washes are reasonable priced, and they have LOTS of stalls for cleaning your car with free vacuums, free towels and cleaners and a free mat washing station. They have made it so easy to keep my car neat and clean. It's not touchless, though if that's a concern for your car. I won't go anywhere else. read more

My car was damaged at this car wash and they refused to fix the repairs! The Regional Mgr was rude and obnoxious. Do not get your car washed here. Found out more people had their cars damaged and they were told the same thing! read more

This was my first and last time using this car wash. I had great expectations but the wash was very disappointing. My wheel wells were still muddy and the tailgate was filthy. Next time I get a wash at a new place, I'll get out and inspect the job before I drive away. read more

Every single time I have gone there, at least 3 cars get to zing right passed me as I'm paying to get in. I guess if you have a pass, then you get to cut in front of everybody else. I'm not going back. read more

Vehicle damage at Whitewater Car Wash in Brighton - I was told tough luck because my vehicle (a 2016 Terrain) is 7 years old. Company policy is that it is OK to damage your vehicle if it is 7 years old or more. Just a heads-up for anyone using this car wash. read more

Always have to go through at least twice to get everything off my car. It's like they don't use enough chemicals. Not to mention, water spots are left every time read more

worse car wash in county! lazy rude employees. damaged my vehicle, manager told me to get two estimates. now corporate denied me. 700 in damages to factory equipment. Corporate won't respond to calls or e mails. read more