I don't even know where to start. SHOCKINGLY BAD! I took my outboard in to get it serviced, as I have done there, for many years. They claimed they didn't have a service technician. Huh? They're a Mercury Sales & Service Dealer. Not like the tech is on vacation, or out sick... they simply don't have one at all. And they said all of this without even a hint of apology or even like "we're trying to find someone, shouldn't be too long". As if this wasn't bad enough, then, in the next breath, they claimed they could work on it if it was on a boat (which it wasn't). Totally confused by this nonsensical answer, I tried to get some clarity, but the owner (I think) became belligerent and stepped out from behind the counter in a threatening manner, yelling at me to get out!?! To call it unprofessional would be an understatement. Anyone buying an outboard needs to be aware that they won't be able to get it serviced there. It's probably a condition of their dealership agreement, so I'll be writing to Mercury. Just a terrible business! Stay away! read more