Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Broke and chipped multiple tiles while removing the baseboards after some water damage caused by a…read moreleak. They send someone out to take pictures and then followed up with someone who was going to cover the damage with molding. It was a compromised fix but I agreed to the repair. The repairman was going to come fix the tile and install molding on Friday but called on Thursday to tell me he was told by QD Restoration not to repair the damage caused by their negligence. They keep telling me my Insurance will pay. I have 3% deductible on my home policy so everything is out-of-pocket. Would not do business with these people.

Do not hire this company. They performed water mitigation in one of my rental units. They padded…read morethe numbers. They charged much higher prices than other mitigation companies. My insurance company, USAA, is investigating them for fraud. They exceeded standard pricing guidelines established by the industry by a large amount. I was forced to pay the difference from what the insurance company said should have been the fair price. The management of the company ignored my repeated requests to talk to them. It is too bad that companies like this can exist. Where has honesty and integrity gone?

This company came out to fix the shingles on my roof fix my fix the fence and to fix…read more some electrical wires and to fix some gutters because of a house fire they told me that they would be done within a week. It took him two weeks to even show up to do something. They worked for one day and then it took another eight days for them to come. They worked for three days and then it took another Four days for them to come and work and they worked for like two hours and then they left for another week and then they came and finished it for something there was only supposed to take one week and ended up taking over a month to do and they still didn't complete it properly This project manager named Fred. He was rude and insensitive, and he did not speak to me. He said he would keep up to me and he didn't. He would make promises that we're not done. It was just a lack of professionalism every which way. His boss named Ronnie came out one day to find out what was going on cause I had an issue and I needed to speak to somebody and his whole thing was oh I am so sorry that this is happening to you but it's not his fault that he did. He has a lack of communication and it's not his fault if the contractor can't get the supplies heck I could've gone to the Home Depot and got all the supplies myself seriously well not all of them but most of them So if you ever need help, do not pick this company, they have a lack of professionalism they're stupid and they they blame everybody but themselves and they're not nice to you. They're very rude.

Unfortunately yelp won't let you edit, only add. All problems have since been resolved and we are…read moresatisfied with end results.

Fabio was very processional. Price quoted was the price charged. Next day appointment. Carpets look…read morefantastic. Stains that I had little hope to be removed are completely gone. I highly recommend this independent small business. Thank you!!

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

After an AC leak, Restoration Solutions came in and dried the Sheetrock and flooring keeping us…read morefrom having to replace the flooring. Sheetrock was rebuilt to pre-flood standards.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

This is a review in regards to water extraction department…read more As a rookie homeowner who's husband is away on business, it was very stressful to find water soaking my brand new floors. Once I got ahold of my insurance company they dispatched Jenkins Restorations. within 3 minutes I was on the phone with their water department. I spoke to Chris who said he would be over in twenty minutes and he made me feel far less stressed than I had felt when I found the loss. Chris was really attentive and listened to my concerns about my new floors. His co-worker, I think his name was James then arrived and went into the attic to remove the soaked insulation. the poor guy was stuck in my attic in this Texas heat! TWO MORE Jenkins employees arrived shortly after that and assisted in setting the equipment. They were kind and informative and I signed up to have their repairs department come out as well. so far, this had been a stress-free experience. Thank you, Chris, Jamie, Giovanni, and Michael!

Upset with this company. We had $100000 claim and Jenkins did the majority of work. They started…read more3/23 finished in 6/23. We were thrilled with what we saw. This year We would see puddles on tile floor in kitchen. We thought we had a clog. To find out pipes were all defective ! Different size attachments! A hole on a pipe was taped up. I contacted Jenkins several times. But Water Mitigation Project Manager and General Manager wouldn't accept liability, for the defective work. Now we have to spend $$$ to fix Jenkins work. If you want to escape this incompetence and inconvenience/contact another company.

This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.