We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

Broke and chipped multiple tiles while removing the baseboards after some water damage caused by a…read moreleak. They send someone out to take pictures and then followed up with someone who was going to cover the damage with molding. It was a compromised fix but I agreed to the repair. The repairman was going to come fix the tile and install molding on Friday but called on Thursday to tell me he was told by QD Restoration not to repair the damage caused by their negligence. They keep telling me my Insurance will pay. I have 3% deductible on my home policy so everything is out-of-pocket. Would not do business with these people.

Do not hire this company. They performed water mitigation in one of my rental units. They padded…read morethe numbers. They charged much higher prices than other mitigation companies. My insurance company, USAA, is investigating them for fraud. They exceeded standard pricing guidelines established by the industry by a large amount. I was forced to pay the difference from what the insurance company said should have been the fair price. The management of the company ignored my repeated requests to talk to them. It is too bad that companies like this can exist. Where has honesty and integrity gone?

This company came out to fix the shingles on my roof fix my fix the fence and to fix…read more some electrical wires and to fix some gutters because of a house fire they told me that they would be done within a week. It took him two weeks to even show up to do something. They worked for one day and then it took another eight days for them to come. They worked for three days and then it took another Four days for them to come and work and they worked for like two hours and then they left for another week and then they came and finished it for something there was only supposed to take one week and ended up taking over a month to do and they still didn't complete it properly This project manager named Fred. He was rude and insensitive, and he did not speak to me. He said he would keep up to me and he didn't. He would make promises that we're not done. It was just a lack of professionalism every which way. His boss named Ronnie came out one day to find out what was going on cause I had an issue and I needed to speak to somebody and his whole thing was oh I am so sorry that this is happening to you but it's not his fault that he did. He has a lack of communication and it's not his fault if the contractor can't get the supplies heck I could've gone to the Home Depot and got all the supplies myself seriously well not all of them but most of them So if you ever need help, do not pick this company, they have a lack of professionalism they're stupid and they they blame everybody but themselves and they're not nice to you. They're very rude.

Unfortunately yelp won't let you edit, only add. All problems have since been resolved and we are…read moresatisfied with end results.

Fabio was very processional. Price quoted was the price charged. Next day appointment. Carpets look…read morefantastic. Stains that I had little hope to be removed are completely gone. I highly recommend this independent small business. Thank you!!

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Sam and this company were so great! I had a closet sustain terrible water damage. First, they came…read morein to tear everything down and clean all the water up so it wouldn't mold. Later, they came and rebuilt everything. Thanks to Sam and his team!

Stay away Jenkins Restorations! Stay away Jenkins…read moreRestorations! Do not use this company if your insurance sends them. I would never ever recommend Jenkins to anyone or put trust in them. They destroyed my kitchen!

Wishing negative stars were an option. I would never ever recommend Jenkins to anyone or put trust…read morein them. First things first, albeit should be obvious, please be sure to read any contract with a lawyer or someone who understands contracts. If you are stressed and displaced from your home, don't rush to sign anything. Take your time. Find someone who really cares. It will be worth your time, money and sanity in the end. Do not let insurance companies "recommend" a company to you, especially Jenkins. My parents are seniors and have been displaced from their home for almost a year now due to a pipe that burst and flooded their entire home when they were out of town. Unfortunately, during this high stress time, their insurance company suggested a company to help get the water out, assess the damage and restore. Enter Jenkins. My parents were so eager for help, that they signed a contract with them right away, which is completely their bad, but they are of a certain age, not tech savvy and they trust people way too easy. All they could think about was their home and things sitting in water, they felt helpless. Once the water began to dry, and us kids were able to wrap our heads around what was happening and begin to help them deal, we decided to do some updating to the house since it was in shambles anyway. Why restore it back to the 90's when we can do minor cosmetic upgrades and accomplish a much more fresh home and increase the value for them. We realized there was no getting my parents out of their contract with Jenkins, so we met with a contractor there to see how/what we could accomplish. The ask was nothing crazy - new floors, remove old wallpaper, demo old built-ins, layout the kitchen in a more open way, patch and paint etc. zero structural changes or wall removals. We brought in an extremely talented interior designer to help with colors and finishes. Why not?! My parents deserve it! Given how confident Jenkins seemed in our initial meeting, although lacking in sophistication, we thought we were in good hands with the contractors and we had a plan to move forward. Unfortunately, it became clear very quickly that our project scope was out of their league, and the drama ensued. After more than 6 months, of dealing with Jenkins and their dodgy work practices, all we ended up with were the new floors installed (incorrectly BTW), and one coat of cheap paint on all the walls. Nothing else. Jenkins walked away with all of their (my parent's) money and we have been left fixing their mistakes and pushing forward with a new contractor to get our parents back into their house. As soon as Jenkins "handed off" our project, that same day we moved on with our new contractor. Working with our new contractor has been like night and day in comparison to Jenkins. For example, Jenkins, at the most, would have two, maybe three guys working once a week, maybe. Meanwhile our current contractor has eight guys multiple times a week, and they are accomplishing such great work at a very speedy rate. We have much more insight into how much we were being taken advantage of by Jenkins and it is truly infuriating. Finally, our project is days away from being complete and we cannot wait to show our parents their beautifully updated home. Hopefully, the stress of this past year will fade and we can forget Jenkins was ever part of it. I can only imagine their response to this review. Mark my words, it would be ego based, excuse after excuse, zero accountability taken, and somehow everything would be our fault. Yeah right. We are beyond relieved that they are out of our lives, it could not have happened soon enough.