Very disappointing experience with this firm. They are non responsive to time sensitive issues,…read morenot returning calls/emails. Very unprofessional.

My experience was very disappointing. To start, the staff couldn't find some files I uploaded in…read moretheir rudimentary tools, and it took multiple calls to clarify the issue and correct the missing data. There was also a small mistake in my return, which may happen, but again it took forever to fix, due to delays, unanswered calls, and multiple people involved. Even if I submitted all my data very early, we ended up filing at the very last minute, where I had to chase them by calling multiple times a day. I was surprised by the confusion that seemed to dominate their process.

I had been a client of this business for tax purposes for at least the past 5 years. This year I…read moresimply couldn't afford a professional return so am doing it myself. When I called just to ask for a copy of last year's return since I had misplaced mine, Bob hung up on me. I called back, thinking it was a mistake and he hung up on me two more times, saying he was too busy to give out free service. I had been hoping to use their services in the future if possible, but never again, seeing how they treat their "former" clients. Plenty of other accountants out there - go elsewhere.

I have been a client of Robert Hurst CPA PC for over thirty years. They have always been…read moreresponsive and professional, meeting a multitude of needs ranging from my personal return, estate tax advice for my family as well as handling taxes on several commercial and residential investment properties. From the smallest request to the most demanding, they have been ready to serve my needs. They are up to date on all the tax regulations, and have saved me a lot of money with their advice over the years. They even got me through 2 audits with "zero change" which is very rare with the IRS. Bob's associate in the firm, Cheryl O'Grady is super competent and responsive. I have referred several friends to Bob and Cheryl all of whom were very grateful to me for my referral. I would highly recommend them. It is a relief to know that someone is available who totally understands taxes and how to save money by not paying more than you need. Sharon in Lexington and Cambridge.

I had an extremely frustrating and terrible experience with AGS tax group. Do NOT get your taxes…read moredone here. After an initial meeting with Olga Sevidova that went well, I sent her all my documents and a request for an additional document to be filed that went unanswered. She requested a meeting, then failed to confirm the meeting date/time and sent a zoom invite 3 minutes prior to the meeting (which I of course missed) and said this was their office policy. When we finally met to review the tax return that she had prepared, there were glaring errors right away. Lev Agranovich (the owner) had to step in to make the corrections needed. Instead of taking accountability, Olga then proceeded to bill me for an additional 100$ for the extra form she claimed I had asked for last minute, when in our documentation I had requested it a month earlier with no transparency on extra cost. She became rude, defensive, and unprofessional in her emails and told me it was my fault because I had missed her virtual meeting (that she had failed to confirm). I finally agreed to make the extra payment to just be done with the process, yet she was unable to provide a final tax document with all the corrected edits, refused to answer my email follow ups and just kept asking for payment. Despite her incompetence, Lev (who was cc'ed on all the communications) did not step in to help mediate the interactions. I have never had a professional interaction with this degree of poor communication and poor product quality, and the inability to provide a final document for review prior to payment. She then proceeded to tell me I would be billed regardless and threatened a collection agency should I not pay for a tax return that I was unable to review, and that had prior mistakes made. I finally had to send AGS Tax group a certified letter documenting the inadequate work and refusal of payment before they finally provided a completed tax return for my review. This was a huge inconvenience and headache with many hours on my end wasted sending them all my documents and I will never be returning here. I have never dealt with this level of unprofessionalism and lack of accountability. You should find another place to prepare your tax documents.

I've been doing my taxes with AGS Tax for over 10 years, and it's never even crossed my mind to…read morelook elsewhere. Lev is an outstanding accountant, professional, responsive, detail-oriented, and genuinely friendly. I consistently feel confident that my finances are in good hands.

$2k not just once but for every year for two years. Two F*ing grand for BS service. Had one of…read morehis employees (Derick I believe) call me back on several occasions because he could not understand in plain F*ing English. On top of that, I had to pay the IRS over $1500 first year and another $2k second year.. for what??!!!! I did not make over $100K!!! What a rip off service!! Staff calls with the same questions after I have answered them via email.. it's just a way to rack up the cost just like lawyers. STAY AWAY!!!

receptionist doesn't answer phone during business hours or respond to left messages. unable to get…read moreother staff members to pick up phone or return calls either.

Very expert and responsible. Karl and Betsy have been my accountants for over 25 years.read more

I worked with this firm for about five years. Initially, they were helpful with a tax situation I…read morewas concerned about, so I continued to use their tax prep services. However, for our relatively uncomplicated taxes (I am W2, spouse is self-employed), we were charged $1200/year and received no tax guidance or discussion for that price. I finally found a new accountant, who charges less than half that amount, and meets with us quarterly throughout the year for an hourly rate. From the first phone call with our new accountant, we received more high quality information and transparency about cost than we did in five years of working with Baumann and Baumann. Furthermore, over the years, our interactions with them (via email) were filled with condescension and we were treated like children. When we decided not to work with them this year, they wiped our online portal of all our uploaded tax history without giving us a chance to review it. We stuck it out with them for longer than we intended due to the time it took to find a worthwhile alternative, but I'm so glad that we finally stopped working with them! If you are looking for affordable tax prep and high quality customer service, I recommend looking elsewhere.

Jatnna was very responsive and worked well with my client…read more She communicated throughout the transaction, which I appreciated very much.

My wife and I had the wonderful experience of having…read moreOkJatnna notorize several important bank documents. She was efficient and accurate in reviewing a voluminous amount of information in a short time. She was intelligent, highly competent and most important, she was very personable, always smiling and laughing with the best of personalities. In short, she was pleasurable to do business with. We highly recommend her for a variety of services she provides !!

Stuart is a very good accountant. I have a small business, and have found his work to be of very…read morehigh quality and he really cares about his clients. He always returns phone calls and e-mails, and gives candid and responsible advice. He has found many ways for me to structure my business and save me on taxes. He also makes sure everything I do is in compliance with tax laws and regulations. His practice is very modern and computerized, and he has a good support staff that works for him too. His prices are very reasonable too. I would highly recommend him if you have a small business and are not getting satisfaction with your current accountant..

Stuart has been my business and personal accountant for the last 8 years, through some good times…read moreand bad. He keeps in touch with me on a regular basis, answers my questions promptly, does everything on time and has been a pleasure to work with.