We have previously used the Valvoline oil change near Target, but our last time was a horrible…read moreexperience. We decided to try this one and couldn't have been more pleased. Customer service was excellent. Rod discovered that 2 lugs were missing from one tire, that had to have happened at the other one. He bought 2 and put them on for us. We will be back!! Thank you again.

They stripped the drain plug threads and now the oil pan needs to be replaced, $1000 estimated cost…read moreof repair.

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Be careful. They stripped the threads of the drain plug in the oil pan and now the oil pan has to…read morebe replaced, $1000.

They need to take the word "instant" out of their title. It was an hour sitting there waiting…read more SLOW. Nice but very slow.

I've taken my car here a few times now for oil changes and the guys are great there! I've never had…read moreto wait and the service itself is efficient. They top you off on other things you may need that's free of charge. I do the full synthetic for my 2020 Jeep Wrangler and lasts me the 5,000 miles each time at least and is $99. The customer service is amazing. I had a lot of bugs on my windshield and they cleaned it off for me on their own which was nice. I'll keep coming back for sure!

Travis was awesome! Took us in 1 minute before closing and gave tip top service with all top-offs…read moreand recommendations as if we were the first customers of the day. I will ALWAYS use Take 5 Oil over every other competitor when I'm in a place where I have a choice! Military retiree/veteran and active duty discount CAN'T BE BEAT BY ANY OTHER oil change! My F350 Super Duty is one happy truck! KUDOS!

Mr. tire saved my trip! We travel from DC to Shenandoah NP…read more It was June 27 Friday at 6pm. I got flat tire (big nail ) when I drove through skyline drive. When I finally out of the park. All other store closed. Mr. tire saved me! Otherwise I could be stock on the road, paying big money for road side assistance. Staff is super nice and professional and fast. Big thanks to them. Super recommend Mr. Tire!

I was travelling far from home and experienced a vibration brake problem on the road. Mr. Tire in…read moreWaynesboro, VA looked at the car right away on a Saturday morning and determined that there was no damage to the brakes--no charge at all. The mechanic checked out the brakes and said that all discs and pads were in excellent shape. This business is top-notch.

Place opens at 8 am. 3 service members standing in the shop as I arrive through the shop. Stand…read moreat the counter for 10 minutes, hit the assistance button. Waited several minutes more as someone comes from the front. Do you see where this is headed? 1st person here, over an hour for an oil change and tire rotation. How valuable is your time?

Would rather give ZERO stars. Feb 18 I came here after calling from I-81 to have my right rear tire…read morereplaced after finding the correct tire in stock via the Walmart website AND calling ahead to confirm. On replacing the tire they said that the tire pressure monitor needed replacement, too; and I okayed the additional work. The shop could not get the tire pressure monitor system to reset. Almost three weeks later while I was on business in Richmond, the steering stability warning light came on. I took the vehicle to a local dealer where they found that THE WRONG SIZE TIRE had been installed by Walmart and the 'new' tire pressure monitor was defective. Trying to resolve the situation and get my money back for the latter repairs has been an ordeal. Over a dozen calls so far, still no $$, only their internal insurance claim process.

I had an appointment for an oil change I had an appointment for one pm they didn't get to it until…read more1:PM and I didn't get my auto back until 2: 10 not happy

DO NOT TAKE YOUR VEHICLE HERE…read more We brought our vehicle in for a diagnostic inspection and were told the water pump and timing belt needed to be replaced. The shop submitted both repairs to our warranty company as a single claim instead of separate claims, which another repair shop later told us should have been done differently. We were also quoted a labor rate of $150 per hour, while the shop we ultimately moved the vehicle to charged $90 per hour. We repeatedly explained that we have a medically complex child and that reliable transportation is absolutely critical for our family. Despite that, our vehicle sat at the shop for nearly two weeks. When we called to check on the status of the repair, we were told the vehicle would be ready in 30 minutes. We arrived approximately two hours later, only to be informed that no work had actually been started. We explained that we could not simply drive the vehicle elsewhere because the repair was tied to the warranty process through their shop and asked what we were supposed to do. The response we received was unprofessional and dismissive. An employee literally dangled our keys in front of us and laughed. At that point, we had the vehicle transferred to another repair shop and will never return. After sharing our experience in a local Facebook group, multiple people reported having their own negative experiences with this business. While I cannot personally verify those accounts, the number of similar complaints was concerning. Based on our experience, I cannot recommend this shop to anyone. The lack of communication, professionalism, and respect for customers was unacceptable, especially when families are relying on their vehicles for essential medical needs.

I have had two interactions with these folks. In one case I changed my mind a lot and ended up…read morehaving a smaller repair done. I the other case they kindly helped me price something I ended up not having done. In both cases this family business was more than polite. Super kind and friendly and helpful beyond anything I could have hoped for. And they work they did was great. Highly recommend!!

From the owner: We are an auto body shop that strives to provide quality work and friendly customer service. Our…read moreexceptional body tech/painter has 15+ years of experience. Call or email to set up your free estimate appointment.