Richie and the crew are awesome! My husband and I started using them in 2006. After my husband…read moredied, Richie stepped up and took care of me, making sure the van is in excellent shape at all times. They try to squeeze me in when I have a concern, to check things out and then set up an appointment if needed. I trust to do what's best.

I went here for the first time to have my car inspected. They were fast, courteous, and thorough…read more I will use them from now on.

Most honest shop I have ever seen. Incredible service. Great staff. I was told from a dealership I…read moreneeded a transmission. The guys at AAMCO (Charlottesville) checked out the truck. They told me a transmission wasn't the issue. Then they said there was no charge. Wow, I was prepared to get a transmission. I will definitely take my autos to this location the next time I need any service (that they do). This is truly an amazing place.

I had my vehicle towed to this site, its been a while ago, but I need to review this for others. I…read morecalled them and they told me to tow it in. Once it was there they said they do not rebuilt the transmissions on these, and that I would need to buy one from them. I decided to source a used transmission on my own which I did. Ok, so after I got the vehicle back, and drove it for some time, I started to feel a thumping vibration, always after I've drove it for a bit. Then it starts to get worse and worse. I take it to another shop because AAMCO said the work was not under warranty and they were doing me a favor since I sourced my own transmission. The new shop told me I was missing heat shielding between my driveshaft and exhaust pipes. Sure enough there are several missing and the heat completely destroyed both drive shaft flex plates, drive shaft center bearing, transmission mount. I'm lucky the heat didn't melt the transmission electrical connections. I'm also missing all the hardware that would hold the heat shields on. But wait, it gets worse!! They left several bolts holding the engine to the transmission completely lose and hanging out, maybe a few threads holding them in. Very poor workmanship, attention to detail. I'm sure they found the heat shields laying around and nobody contacted me. Do NOT go to this business if you value your vehicle. WOW!!

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

I brought my saab 9-5 in for a minor error code reading (p1110). The fix was exceedingly minimal,…read morejust securing the vacuum line a little better. I was surprised by the cost for such a small fix and called back after the fact to ask about the price breakdown. I was careful to be very respectful when I did, and to not be accusatory. When Ton's receptionist thought she'd hung up on me, she and Ton started to complain about me and my 'impudence' questioning the charge. Never a great experience listening to people talk about you behind your back. For a little more context, my family has bout two cars from him and spent thousands in repair costs with international imports. This left me with a bad taste in my mouth. YouTube videos are a better route for fixing my car in the future.

A great source for hard-to-find Saab parts. They take up 2 blocks in Charlottesville, VA with among…read morethe largest selections of late model Saab salvage vehicles in the US. I have been happy with reasonably priced parts shipments from them to my home in Ohio.

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

The best towing service in town. Reliable, quick, helpful, and friendly. 11/10 would call again…read more They want to truly help you, not just run a business. Jamal is the bomb and has made a few unfortunate experiences way better just by being himself. Thank you, Jamal!

I broke down on the road, and they came over in an heartbeat, they help me to get to a safe place…read moreand repair my truck so I can keep running to my destination, I want to say thank you for your help and I love it the way you guys handle business, very comunicative, very honest and very well educated, it's rare today find business who respect and values costumers, thank you again and I wish you to grown all over the USA because Americans need business like your.

WARNING! I came in with a leak that would cause smoke to come out the hood. I'm a mom and was…read moretraveling from about an hour away with my daughter so I had to get it fixed before getting back on the road. Reggie is a dishonest, money hungry mechanic. He overcharged me for the job and parts. $70 for a gasket that typically cost $13. And claimed to work 4 hours on a job that typically takes 2 hours. He charged me $550 for a job that typically costs $350 (I now know that bcuz I'm having honest mechanics work on the same leak now). I knew I was at his mercy since I was out of town so I paid him. But the next day smoke was coming from the hood and the car was leaking from the same spot! I couldn't take the car back bcuz it was an oil leak. I demanded my money back but he claimed it was a new leak. One day after you fix the car? My male friend explained Reggie did a lousy patchwork job to get me back to my town. Such a snake!

I was quoted 1470 for 8hours worth of work and insisted it should be a 2 person job. He charged me…read morefull price even though it took 2 hours less than the quoted time.