Had three window panes blown due to an accident nearby. Tried a glass company in town and they…read moreactually couldn't care less to fix them... gave us a huge estimate for 4 panes. We wanted them to match, turns out one wasn't broken and was plain glass. We were referred to American glass and we are so pleased with the job and the customer service. Only had to do 3 panes because the remaining pane was also plain glass. The other 3 were wavy glass, old. The estimator who came out pointed out the remaining glass was plain and not wavy. We hadn't noticed but appreciated the honesty. From the first call to American Glass to the set up of the installation were all perfect. The install even came 3 days earlier than expected. Communication was great. Caulking was very sloppy, it's an old house(summer cottage) so I guess they figured who cares. We do though.

I was warned not to use American Glass and Window in Elkhorn but I decided to give them a chance…read moreand support local business - big mistake. After waiting several weeks for my window they called and scheduled an appointment for me to drop it off for repair, I live out of state and took the day off of work to go there only to find out that they ordered the wrong material. It took a few more weeks for them to get the correct materials , I requested a discount for my trouble and they told me the best they could do is offer me a 10% discount on my next purchase, based on my experience I said that I will not go with them for future needs and they said they would have the owner call me, it's been several weeks and I never heard back. The girls in the office were great but I can't say the same for the owner very poor customer service.

We had a minor cabinet issue with our kitchen cabinets. The owner reached out immediately and when…read moreI got back to him he not only found the time to come over to check out our request, but fix and repair the cabinet as requested. Birch Restoration will be at the top of my lists for small projects that I don't have time or expertise to do in the future!

We hired Kurt to finish our basement and are thrilled with the outcome! Throughout the project he…read morewas responsive, patient, and very thorough. He also repaired some baseboards in our living/dining areas that were damaged when another company replaced our floors. This job was finished quickly and with great attention to detail. Highly recommend working with Kurt for projects both large and small!

If I could rate Lake Geneva Window and Door less than 1 star, I would. I telephoned them the last…read moreweek of June and asked about getting a new storm door. I was told my information/inquiry would be directed to the right person (Jack, I think) and he would contact me to set an appointment to measure for my new storm door. Well, after more than a week of waiting for a return call, I went to Lake Geneva Window and Door. The woman at the front desk was curt and less than enthusiastic about helping me. I explained my phone call at the end of June and was still waiting for a return call. She said they were "very busy", but she would print another request and pass it along. So, here I am, almost two weeks after my initial contact and still have not received a call from anyone to schedule an appointment. Fortunately, there is a Lowe's in Delavan that can serve my needs.

I'm not sure how there could be a negative review about this company! When we bought our house at…read morethe lake, we needed to replace the majority of the doors due to some damage. The staff was extremely nice and helpful and made the process a breeze! So thankful for the friend that recommended them. I will definitely keep them in mind for future needs!

Asked Louise for a quote to repair/replace the broken spring assemblies that keep the sashes up…read more She scheduled my appointment for someone to come out from 1+ hour away to give me a quote a week after my call. I told her to save her company a trip that I would send pics of the spring assemblies so someone could potentially come prepared to fix on the quote trip. The quote person showed up between the 2 hours they were scheduled for. The person did not have the pics that I sent to Louise. They talked about replacing existing hardware with another window manufacturer. The quote guy, Steve, said their service people are in Rockford area 2-3 times per week. While I waited 2 days for the quote I googled replacing the spring hardware. Parts are available at Lowes and Home Depot for less than $50. The quote I got from this unprofessional small business was for $900. DO NOT ALLOW THIS COMPANY TO PROVIDE SERVICE ON YOUR WINDOWS

These folks were super helpful fixing a broken window that I need repairs on. They were able to…read morereplace the glass on the sash. Customer service was very good and they were friendly. I was not sure how this was going to go and they came out within a day to measure everything up and get a quote to me. I received a fair quote the next day and was full replaced better than new writhin about 7 day. I would recommend using these folks for any repairs that you may have. Thanks

I was on Thumbtack app looking for someone to mount my 55 inch TV. Matt messaged me back same day…read moresaying he could do the TV mount. He even went out of his way to go buy the mount because I didn't have one. He was very cool, polite and respectful. His price was reasonable. He came in did his job within an hour. I will definitely hire Matt for other projects.

He hasn't been here yet, but I expect a great result when he gets here in a couple of days…read more Frankly, I got calls from people that were living on another planet, but I am happy I found Matt. He should be the first person someone calls. Then, you might as well block the rest.

Worked with Patrick on a remodel job in Antioch. Gave him the price for the repair, he agreed and…read morewe did the work. All was fine until he decided not to pay the invoice. This has been going on for over 5 months. When he did accept a phone call he said he was in a bit of a bind and would make an effort to get the bill paid. Told him that I would work with him in any way to help him out and now he refuses to answer calls or reply to E mail. Stay away from contractors that don't pay their bills!

Patrick and Chris were recommended to us by Rob (owner of High Caliber Electric), as we need some…read morecarpentry work done on a house that we had just purchased. The scope of the project grew as we realized that we needed more things done in the house before we could move in, which included: installing several interior and exterior doors, removing and reinstalling a built-in set of drawers, installing and fixing flooring, removing a built-in wet bar in the basement, doing some work in a bathroom so we could put in a new vanity and bathtub, removing a wall between two rooms so one could be turned into a walk-in closet, making a small alcove into a closet, stripping down a door to be refinished, making shelf supports for our long pantry shelves so they don't bow from the weight, and helping fix a basement leak that was due to the prior owner not properly fastening his deck to the foundation. I am sure there some things I am forgetting, but the bottom line is that Patrick and Chris were always up to doing what we needed done. They were on time, professional, friendly and easy to work with. Patrick was great about providing quotes for all of the work, and had very reasonable prices. In addition, when I needed a contractor for something that he couldn't do, he knew someone in the area he could recommend, and those recommendations (of which there were several for: roofing, plumbing and tile work) worked out great. My wife and I appreciate the great work that Patrick and Chris did, and would highly recommend them for any type of construction project - whether it's big or small.

had rock solid build a set of steps and a landing. they were reasonably priced, and real busy…read more laura and rob were the front office people. aaron and jacob did the building. it turned out perfect. they took the time to make sure everything was cut correctly, plumb and level. they sealed all the pressure treated framing, before installing the trex decking. cleaned up the area when they were done for the day. they were very easy and pleasant to work with. i would definitely use them again and recommend them.

Rock Solid Builders tore our old deck down, with the exception of the structure. They rebuilt the…read moredeck using Trex and it looks wonderful. This is a walkout deck so we had them install the Trex Rain Escape underneath and finished off with white PVC bead board. We had a few issues and they addressed them right away with no hassle. The team that installed the deck was very meticulous and clean. We love the upper and lower deck and will spend lots of time outside. Highly recommend the RSB for your decking.