5 Stars Whit's Frozen Custard - Sunbury, OH Flavor Tried: Peach (Flavor of the Week) If summer had a flavor, I'm convinced it would be the peach frozen custard at Whit's in Sunbury. My wife and I stopped in as part of a little retro-inspired day trip, and this sweet spot did not disappoint. The flavor of the week was peach, and let me tell you--it was creamy, refreshing, and full of real peachy goodness. The texture was exactly what you want in custard: smooth, thick, and rich without being heavy. Think soft serve's cooler, more elegant cousin. Service was fast and friendly, and the place was clean and welcoming. Whether you grab a cup, cone, or one of their famous Whitsers, you can't go wrong here. If you're anywhere near Sunbury and it's peach week again--drop everything and go. This custard is the kind of summertime treat that makes you slow down and savor the moment. We'll definitely be back to see what other flavors Whit's whips up next! read more

Whit's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Sunbury, Ohio

On the advice of a local, we hit up Whit's after dinner on Main St. Absolutely local and family run, this place couldn't be more welcoming or delicious. I went for their Buckeye flavor (we are in OH just so you know) and it was delightfully balanced. Peanut butter and chocolate, rich and dense custard - it was a perfect dessert and trust me, one scoop should be plenty for an adult! read more

The order took very long never come here! The food was good but took 30 minutes. It needs better management

Consistently bad service.. store often seems unclean. And last time we went, there was paper INSIDE our cones! So we had to toss them when we got to this point. I think we will drive four extra mins to Westerville or go to DQ read more

Whit's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Sunbury, Ohio

See all

Very very slow - took over 25 minutes to get our order, and the custard was totally melted by the time we got it. The staff took an excessive amount of time talking to friends rather than making our order. read more

We have been to Whit's many times but I've never left a review. They have Awesome custard! Nice and Creamy! They have frozen flavors in different sizes to go. Also have a different special flavor a week. What we really love is their Banana Split, for $5 you get a nice portion to share or keep to yourself..Lol.. Keep it up Whit's!! read more

Whit's Frozen Custard - Banana Split...Ate the cherry already..Lol - Ice Cream & Frozen Yogurt Near Me - Sunbury, Ohio

Completely unprofessional and irresponsible My child went with a friend (we have been here before many times) ordered vanilla custard with Oreos. My child is allergic to nuts and voiced this when she placed her order. Her ice cream was served to her with Reece cups on it. When her friend encouraged her to take it back, the response from the employee was "oh I did the best that I could". Not let me fix it, or I can give you a refund. We will not be going to this careless establishment ever again. I had to drive up there after my child got home and get a refund. The employee wanted to argue with me and when I asked her name she said "you don't need to know that and you don't need to know anyone's name here". read more

Hello, Tonight, I had taken my wife, her sister, and daughter to Whits. We typically go to Dairy Queen, Whits, Handel's in Powell and tonight was a horrible experience. The employee at the drive through at 6:30 pm was not helpful at all, our product melted all over our car, and she was not willing to give us flavor options or guide us to a place to help. She immediately closed the window and we asked her to open it as the product was melting and ruining our car and clothing. She thought it was funny. It was a horrible service experience and a worse product experience. The kids working truly didn't care and that is a shame. I have worked 6 years in ice cream and this was deflating. We will not be going back. I am looking forward to a follow up. Thanks. read more

I love Whit's but this location is awful. It has been going downhill for a while. The drive thru speaker does not work. The menu board by the broken speaker is in really bad shape. Inside the cooler which should have a variety of treats is usually next to empty. In general it just looks run down which makes me question what is going on behind the counter. There have been times when they don't have chocolate custard. I strongly suggest hitting up another location - Mount Vernon, Westerville or Johnstown. I hope whoever runs this location sees this review and takes this as constructive criticism and makes some changes. read more

Absolutely horrible customer service. The girl stared at me while I ordered with a sneer on her face as if she was disgusted with me. I asked her if a question and she proceeded to sass talk me. Absolutely rude, unprofessional, and inappropriate workers. read more

Went to this Whits and both workers had terrible attitudes when I walked in. I have never been inside a Whits to order before and when I asked for a minute to look at the menu the worker did nothing but stare at me and scoff. My younger brother proceeded to go and buy a sweet tea from the store and after purchasing he discovered that it was expired by over a year. When he asked for a refund the worker asked him "Why do you need a refund, does it taste bad?". I feel that this does not matter. It matters that the product is expired and should not be sold to costumers. read more

I went through the drive thru and was told they had no flavor of the week, no vanilla and only chocolate. She then told me if I could limit my order that would be great. I sat at the window after I ordered and paid for over 10 minutes waiting for one cone while I watched all the workers (over 5 of them) chitchatting inside. read more

My daughter ordered 8 shredded chicken sandwiches last Saturday. They are normally good as far as shredded chicken goes. Once she got home, three of the eight were obviously scraped off of the sides and bottom of whatever they cook them in. Dark brown to dark yellow hard chunks of dried up chicken. I took them back to which I asked the girl if she would eat that and she replied no. Wouldn't give me a refund because I didn't have the card. I asked for a cash refund. She called the manager in and I waited for him. He made no apologies nor offered anything in exchange. He me it is 12 dollars and you're driving a Cadillac. Said I was being hostile which I wasn't. Upset? Yes. Absolutely no customer service. Did not get money back. Piss poor rating. Won't be back and I encourage everyone not to go to this place. I wish Yelp had half stars. read more

As a loyal customer to this location through the years I was surprised by the answer I received when I called to post my complaint over the two foot long coney cheese dogs add mustard and onions the same order I have made numerous times but when I returned home to eat no coney or cheese were on the dogs not a big problem.. The problem was when I called and let them know of the mistake so I could return to get the proper order when the person on the phone said no sir that's what you ordered that's how it was rung up...Huh so the 3 people in my vehicle all heard the order I made I come for the coney sauce and not hot dogs with mustard answer onions I can make that at home . The gentleman on the phone had absolutely no customer service just said he was right and that was the end of the conversation as he hung up .. Wow I'll travel a bit further from now on to another location to get my weekly fix forget the lack of customer service I am seriously surprised that the franchisee would allow such bad customer service especially during this part of the season . read more

Good ice cream, very rich Service was quick Good stop after shopping at the outlet mall read more

Their food is great and you know they makin bank offa me mate. I like the Buckeye Madness it SLAPS no cap. If you don't get the Buckeye Madness you kinda sussy ngl read more

Absolutely horrible. Not sure why I stayed in line after watching 3 cars pull out of line. Get to the window and I couldn't even hear the young employee taking my order from the music blaring in the store. Family ordered the ice cream and 3 of the 5 orders were wrong. Disappointed because whits is usually our go to place but looks like it's time to look for a new one. read more

This location needs a lot of improvement. The service is slow, the ordering kiosk has been broken all summer, some lights on the menu board are out, and they don't always display their flavor of the week. The teens seem to be running the business and are doing the best they can. I have never seen an adult or supervisor in the store. The inside looks untidy and unorganized. They often don't have the items they advertise. Whoever owns this business could do much better. I will visit another location from now on. read more

We like this place. Go there almost weekly. The employees are always really nice. It's a little expensive, like $5 for a regular 'whitzer' - which is the equivalent of a medium DQ blizzard, but there's not much else in the area as far as places for ice cream, so we pay it & enjoy it. The custard is like a richer/creamier version of soft serve ice cream. We are fans. :) read more

My family LOVES FROZEN CUSTARD!! We have been coming for years! The staff for the most part is very nice, a older gentleman is always kind and Katie is always sweet, there are a few other teenagers that leave a lot to be desired! Wish they had 2 flavors everyday. read more

Interesting , but not surprising how Victoria from New Albany starts her review with a command I think we're all a little tired of being "commanded" to do things. This Whit's location is great, always has been! Great custard, great service, great addition to the community read more

I love Whits! Buckeye is my favorite but the chocolate and vanilla are good go-to flavors! The Drive thru is very convenient and staff is friendly. read more

Manager yelled at customers for talking, we weren't talking loud whatsoever. I would expect better more polite customer service. Employees looked unhappy and afraid of lady manager with brown hair, short height. read more

DO NOT SUPPORT THIS LOCATION!!! I called to ask if they wear face masks at the location, the rude woman on the phone said "the whole world is not required why should we" I was taken back and asked for the manager, the man answered and said he was the owner. I asked again if they were required to wear face masks, he said " some do some don't, whatever they prefer" I said "well my sister came to the drive thru yesterday and was taken back that no one had a mask on, you lost her business" he then said "You and your sister are uneducated, a stupid cloth won't protect from anything, I went to school for science I know what's going on" etc. I kept trying to get a word in and he continued to insult me and my family, all while SCREAMING at me! I've seen other reviews on here that that man is argumentative and screams at people years ago, clearly this man has not changed and has some anger issues. DISGUSTING AND REPLUSIVE HUMAN!!!!!! read more

this place is so nice in the summer and it is local for me and my favorite frozen custard i have ordered was the black raspberry chip!

I love Whit's frozen custard! The custard is the creamiest custard I have ever had and has always consistently good in texture and flavor. This location is a nice short drive from the Westerville area and has a nice indoor area (about 4-5 tables) to sit at. I like the fact that they have a flavor of the week that rotates regularly and is posted on the company web site. I try to recommend this place to all of my friends! read more

Custard being average is the only reason it gets a second star. Milkshakes and malts were the consistency of Gatorade. $5 each for warm milkshakes and malts is not good to say the least. read more

Whit's is the best! The people are always so friendly. The stores are very clean. The custard is top notch. I like the black raspberry chip the best. The buckeye is always great. The whitzer's make this place fantastic. read more

First custard I've ever tried was Whits and I fell in love!! So smooth and creamy. Have to try the whitser's they are the best. Never have tried their food. I'll probably just stick to the custard. They have small outside patio with benches and few tables too. Have always had good experience with customer service. Definitely recommending to friends and family. read more

This is now one of the only places in Sunbury to get ice cream - since the closure of the Dairy Cream in Sunbury in 2014. As a birthday treat with her grandparents, my daughter picked to Whits to celebrate. Upon arrival, she was overwhlemed with selection and was encouraged to make a selection from the teenage staff - patience was not part of the training. No other guests were held up by her unability to make a choice - and she felt pressured to quickly select something. She picked something quickly and after ordering changed her mind with the teenage staff. The waitress replied "are you sure now" and walked away. Her grandfather said - I will take that - just bring her what she asked. As a facility that serves to families and young children - I would expect better service. I understand she was hesitant to make a selection and changed her mind. However, she is a kid and this was a special event for her. Whits was not out of any of their supply - as the extra cone was purchased anyway. I miss the local dairy creme corners that offered service with a smile and patience was always provided - no matter what the age. I think that next time - I will make the short drive to the former Sticky Fingers (now Pit Lane) by Alum Creek or give McDonalds an opportunity to earn more business off of Sunbury children. I had expected more and hope that this review is able to implement changes and reminders to the staff. Small businesses rely heavily on positive experiences - and this was far from it. read more