This place is awesome, from the moment you call (Bill) to the quality of their work (Starter…read moreRebuild), I got my quality Honda Alternator fully rebuilt and in perfect working order for the cost of a cheap aftermarket one. Highly recommended, not my first visit nor my last.

Great service! It was a warranty repair for my new car. Both the dealer and Golden met my…read moreexpectations by getting it done quickly. Great business!

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

I was really pleased with the level of service and responsiveness here! They got back to me quickly…read moreabout the issue I brought my car in for and also informed me about another problem they diagnosed through inspection. Prices for parts and labor seemed fair.

Vanderstyne's service department had the best customer service in Rochester! I went there last…read moreweek with an issue with my suspension. I just moved here from San Fran and was worried to come to a dealer for service because I wasn't from the area. Tim and his team helped me and welcomed me to the area. I will always come back for service going forward!

2016 Chevrolet Suburban We had a great experience working…read morewith A.J. He was forthcoming as soon as he picked up the phone about any cosmetic imperfections before we made the 2 hour trip. He was honest, personable, and didn't apply any pressure about making the purchase. He was easy to work with and very communicative/responsive. He went above and beyond to make sure we were comfortable and happy with the purchase. I would highly recommend A.J. at R and L Auto. Thanks again!

From the owner: Our customer service and promise to provide a seamless,…read moreeasy, car buying experience. Affordable and safe used Trucks, SUVs, 4x4s, AWDs, Sedans, Luxury cars at an amazing value. Get your next Upgrade at R and L Auto Spencerport Industry-leading vehicle warranties/vehicle service contracts available for your purchase at minimal cost! Protect your UPGRADE today. We can help with your purchase, financing and vehicle insurance needs. Call or txt us today 585-738-2792

Please.. do NOT purchase anything from this business. They sell lemons to people and are unwilling…read moreto take back and refund for their cars that break down after weeks. I purchased my first car from On Trac (Mike Underwood, GM) and he has made it clear that they will not take back the vehicle. I guess they prefer to have customers never return as well as being okay with screwing people over. The EPA & Channel 10 news have been contacted and Channel 10 is already ready to build a story.

Over time the way you do business, can either be better or worse. I feel that some things are…read morerushed when it comes to getting your money. On the other hand, some things they take their time in doing. Now, I disagree with not fully making sure a vehicle is all set to go; especially for safety reasons. It's not good to give the customer the "run around", when you have promised them you would take care of it. Furthermore, don't advertise something on a vehicle, if the feature does not work and you are not willing to fix it. Your a used car lot, that's a bit crammed. Dude, be honest, if it's mediocre or a peace of crap; okay then.

Purchased a 2002 Lexus ES300 for my daughter (16 year old - first car). Since August we have had to…read morereplace the brakes (he told us he replaced them), had the car on the computer to diagnose several EVAP codes, new tires (which we expected), and the muffler is shot. His "warranty" for 30 days covers just that - no more. This vehicle is a lemon and caveat emptor to anyone who buys from him. We have dumped more money into this lemon that I ever expected. I would seriously not recommend this dealer to ANYONE who has no knowledge of vehicles. Too bad I can't pick half a star - but then thats being generous.

I had a great experience at Joes! He communicates quickly and a wealth of knowledge! I will not…read morehesitate to recommend him to family and friends. Thanks Joe!

Thank you so much jove its been 2 years since I brought my Mazda from you which I love so much ​I…read morewent everywhere trying to find a vehicle but it didn't work out something kept telling me to come back and purchase something from you and I made the right choice​haven't had no issues at all I just really thank you for everything​ so if anybody is looking for something nice very professional and knows how to treat his customers​ go there very good people and you will get your money worth and you won't regret it

After much research and a few spreadsheets, I went to Daskal Auto/Sales division to buy a new used…read morecar. The lot is super small, only 6-7 cars on hand, but they had one in particular that I wanted. It was easy to take a test, just showed my ID to Jove and he gave me the keys. Everything in the vehicle checked out, the car fax (provided by dealer) looked good, and I wanted to move forward with negotiating a good purchase price. Jove was reasonably, as was I, I showed him the price I wanted "out the door". I offered an old 2002 BMW as a trade-in and he met my price. I am 45 years old, have bought all my other car from private parties and this was the first time I ever bought a car from a lot. If all lots were as reasonable and fair as Jove, car salesmen wouldn't have such a bad reputation. Thanks Jove!