The guy was very helpful... at first. Then he ignored me. He was too busy doing paperwork to ask me if I needed anything else. I was ready to drop some money, too. I'm going to keep looking. read more

I'd give zero stars if i could. The place is a total sham. The 5 star review by Jaydan is a sham too. He works there. The prices are low but not low enough for the junk they sell and the poor service. They won't even let you take a sample home to try read more

DO NOT BUY FROM THIS COMPANY! The told they sell is seconds. My customer purchased 3x6 subway tile. They were very nice to her in selling her the tile. When I went to install it I noticed a bow in the tile put the tile front to front and it rocked like a rocking chair, put belly to belly and could clearly see the color of someone's eyes through the tile. We showed them proof of all this and they refused to take it back leaving my customer stuck with trash. They lure you in with kindness then rob you blind. They should be sued read more

The tiles are hollow underneath and they pressured me into letting them try to fix them instead of taking it all up and re doing it. It didn't work. When I told them I wanted it all taken up, they told me to pound sand and I said I'd see them in Small Claims court. They refused to return my deposit for a counter top and used it to pay themselves for the remaining balance of the floor job. The owner dodged the servers, including the Sheriffs so in the end he won by stealing from me. The tiles have started coming loose and popping up, I had to pay someone else to take the entire floor up (1100 sqft) and fix it as they wouldn't honor the warranty. When I asked about getting my countertop deposit back the manager told me that the owner wouldn't and that is how the "rich get richer", his words. These people stole 9K from us and legally there is nothing that can be done. read more

I give this place ZERO stars!!! DO NOT GO THERE!!!! Customer service is horrible. The salespeople ignore you and the"manager", a woman is one of the RUDEST people I have ever dealt with!!! The customer is not told about extra shipping charges until they get to the counter to pay and then SURPRISE, an extra charge. I wish I would have gone elsewhere. Unfortunately, I didn't read the reviews until after I had bought my tile. I have an acquaintance who will also write a review, who had a similarly horrible experience with this company. I can't believe they're still in business!!! I will never do business with them again and have already told many friends who are starting a remodel to avoid this place. read more

One star is one too many. I ordered quartzite for my kitchen and it chipped the first day it was installed. Then I noticed it etched very easily. I decided to send photos of the "quartzite" to a vendor I trust. It turns out the product they sold me was not quartzite but calcite. Super low quality compared to real quartzite. Fraud. read more

Good prices but costumer service is horrible. You can't check out samples to make sure it will look good and once you buy it there is no returning or exchanges possible. Now I'm sitcom with tile I won't be using and have to go someplace else to find flooring. So in the long run no money saved read more

I ask the Manager if she would send me a copy of my receipt and she told me it was my responsibility to have to one they sent. When I ask her to speak to someone above her this is the response I got. " If you have a problem with Exxon Do you think the Mgr will let you talk to someone else?...I will not do business with them again. read more

Truly awful experience. I am remodeling my kitchen and was told Wholesale Flooring did a good job by a friend. I should have known when I went to the store and there were 5-6 people waiting to speak to a salesperson. I could go on for paragraphs about how poorly we were treated but the point is they strung us along for weeks while working on "larger jobs". Numerous days were taken off work and they did not show up without so much as a phone call to let us know they won't be coming. The positive was the people hired to do the installation were friendly and did a great job....they were sorry to see how poorly we were treated by the salespeople. read more

Wholesale Flooring was recommended by a friend who has done a lot of business with them. Initially positive experience but we soon found out that there is little communication between sales and operations. We purchased flooring and setup to have installation which included removal and dumping of old carpet and removal of a small tile patch. Apparently our sales "professional" did not communicate this and he was conveniently unavailable once the sale was made to verify what he had told us. Not only did they refuse to take away the old carpet they tried to charge us again for the tile removal, which we had already been told would be taken care of. It was a tenuous couple of weeks after that and it was very difficult to have phone calls returned and get on the schedule to have the job finished. I found the overall experience unprofessional and disappointing, leaving us with a bait and switch feeling. Would not recommend and will be taking future business elsewhere. read more

Awful customer service. We went in and were completely ignored. Asked two different employees about a specific tile and neither got back to us. We stood near the counter waiting for help and one of the employees was just working on paperwork and would not even acknowledge us. We went directly to another tile store less than a mile away and received a lot more help and they had a better selection. So happy we purchased our tile elsewhere. read more

Wholesale Flooring & Granite, first off if you want quality service dont go here. Second they sold us wood flooring that was damage. when we got home and inspected our product we found that some of our purchase had been re wrapped. They knew it was damage before they sold it to us. The lady was rude and not helpful. When we called back the next day we talked to the guy he said to bring it back and would exchanged it. We went expecting it to be exchange with the same product nothing more nothing less. The man went and got the lady and she began to accuse us and our contractor and said we could of damage it. We told her do not accuse us for what yall re-wrapped and sold damaged. She then went hostile and threaten us. She rip the receipt out of my hand and i took it back out of hers and said that was my receipt then she threaten to call the cops. That was because she got caught being untrustworthy and selling damage goods she tried to keep the receipt so we couldn't show proof of sale. All we are trying to do is get our house back to working order. What can we do with exchanging items for the same items? We just want what we pay for. And some people out there Wholesale Flooring & Granite i'm talking to you is trying to steal your money by selling bad items. If you're going to say you will exchange them then keep your word. My words of advice look at the star rating first and go with someone that's honest and keeps they're word. To many good hard working people and business owner out here for this crap. read more

Worst experience with any business post flood, and we've had to deal with a bunch. We were in a bit of a hurry to get 2 showers tiled in. Installer on the ready, just need tile. Like most, time is of the essence so being able to buy and take home tile same day was extremely attractive. We brought home some samples found a tile and some trim that would work, existing floor limits our options, the 1 tile we found worked perfect because they had trim pieces to match and we'd be able to install in a week. Salesman was halfhearted at best, i guess because it was a smaller order for them. So finally we sit down to pay for everything and then he informs us "that's a special order tile" but the trim pieces were in stock. Against better judgement we go ahead and pay for everything so they can order the tiles, he said 5-10 days but they're running faster than that lately. I asked the salesman "should i take the trim pieces and what you have now?" and he said "no, it's easier for all of us if you wait and we just package it all up on a pallet and you come get it at once." they immediately charged our card. On the 11th business day we call, we're getting antsy, the lady informs us the tile was never ordered. "Do you want to proceed with the order still? I can expedite it and it'll be here Friday" my wife responds "Yes, if you can guarantee it will ALL be here Friday, then yes, go ahead" So Friday rolls around, no call. We called Monday, the girl says "i'll look into it" My wife who is 8 months pregnant finally gets our receipt and heads up there. they call as she's pulling in the parking lot to tell us they have the tile. Of course when we get there, they not only don't have any of the trim pieces but THEY NEVER DID, it's also been discontinued. what they had out as a "in stock item" they only had 4 pieces of, the Trim going with the tile was the ONLY reason we did the special order. If they had told us that day "we don't have that trim piece" we would have gone in a different direction. The girl tried to talk my wife into ordering some other trim pieces that weren't what we wanted and just wouldn't look right with the application. I left work, went up there and explained the girl, selling something you knowingly did not have but had out as a "in stock item" is called a bait and switch and is against the law. "no sir, that's not what happened" I was already angry at this point as it's been over 3 weeks from the initial day we paid for the material. I explained to her multiple times, when you wrote the invoice up and itemized each product you created an "implied guarantee" that you would provide every item on that list, when you fail to do so, the contract based on that invoice "no returns on special items" becomes null and void. The manager i guess it is "John" came over and took the receipt and immediately got rude about it. "it's a special order item, I can refund what we don't have but there are no refunds on special orders" I explained the situation and he had no trim that would go with the tile and the whole order was based on the tile and trim package. He said "we'll look into it and i'll call you about it" obviously, considering how well they were at customer service post sale, i knew anything that's going to end up being a cost to them would never even get look at. He wasn't going to do anything that would cost them money, regardless of customer satisfaction. Sadly, he knows flooring/tile is not dependent on return business so he can screw over whoever he wants. I work at a sales business, if we sell a product and fail to provide items/accessories wanted/needed for that item to work, we will eat the cost to make the situation right regardless of return business. read more