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    Wholesale Vinyl Floors

    5.0 (1 review)
    Closed 10:00 am - 5:30 pm

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    3 years ago

    Fast and quality service. Rare combination. Thank you for a quick turnaround to install floors.

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    Maria P.

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    Mr Wood Floors

    Mr Wood Floors

    4.3
    (17 reviews)

    I called the company after seeing the van on biscayne and made an appointment with the office…read morestaff. The woman was very kind and got me set up to meet with Andres. I rearranged mine and my husband's schedules to be present for his arrival between 11:30am-12pm on 2/7/25. My phone was on silent but my car was in the yard and we were anticipating his arrival. He texted me at 11:31 saying he was here. He attempted to call at 11:38. He did not get out of his car, come in the yard and knock on the door. The office called me 8 minutes after his call (he said he had "been here a while", but it was only 7 minutes). I told her I was here and let her know I was on my front porch looking at his car. I waved at him and hung up with her thinking she would text or call him to look at the porch about 25 feet away. Instead he pulled off. I yelled for him and even went into the street. I then hung up and called him and told him I had been here the whole time and asked him if he would circle the block and return. I also informed him that he should have knocked on the door prior to leaving. He then gave out a VERY AUDIBLE sigh (as if I was bothering him and not a prospective client). I was shocked to say the least. What company employee does this to a prospective client? I then told him if it was a bother then that's ok. He said "ok thanks" and apparently kept going! Wow. This is one of the rudest and laziest interactions I have had with a front facing company employee in some time. I thought management should be aware that this occurred and emailed them so they could consider how their client facing employees communicate with prospective customers. As a business owner myself, I would be appalled. Both of the women who called me were very kind and professional. However, I cannot say the same for Andres. If this is how Mr. Wood treats their customers, I would be afraid to use their service at all. I would also share this experience with my neighbors and friends. Andres also sent me a patronizing text stating "it would he would have appreciated the heads up if I wasn't going to be available. I think I would have appreciated the heads up if he wasn't going to even take the time to get out of the car. Would not recommend.

    I had an excellent experience with Andres. I found them on yelp and I'm glad I did. The prices are…read morefair and the customer service is excellent. Communication is everything to me and luckily with them as well. Everyday they said they would be there they were there on time. They work neat and clean up after themselves. I would use them again and highly recommend them to anyone interested in doing anything regarding wood floors.

    Wholesale Vinyl Floors - flooring - Updated August 2026

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