I have been shopping at Lilac City Vapor for almost 8 years now and I won't shop anywhere else…read morelocally! They always have a great selection with more than fair prices. The staff is always super helpful as well!

The whole team is amazing! They sell tons of mods, coils, juices...you name it! They stand behind…read moreall their products and are always eager to help if you get a dud or need help etc. The best Vape shop hands down!!! Prices are VERY fair and they have a huge stock! Something for everyone from new to vape peeps to experienced people who choose to vape instead of smoke "analog" or real cigarettes which are FAR more harmful. If you wanna quit but need something to help, go here...they have what you need. Some haters here are either new to it or aren't listening regarding return policy which is 14 days! Brad and his team have ALWAYS made things right on the 2 or so (in many years) on products I've bought. And I've bought a LOT of stuff here. I haven't gone anywhere else in years and wont.

Friendly service, I've been in this store many times and have never had bad service. Prices and…read moreselection are also great.

Their price is more fair than any other place I've seen in Spokane, The store is clean, If you ask…read morequestions you get the answers you need from knowledgeable employee's, Their selection is completely awesome and the staff is so nice, it's unbelievable that Spokane could possess such a store, I wish other stores took advice from this store that would make Spokane a hell of a great place to be. Low prices, respectful employees that value the consumer and a selection it's nearly second to none, what more could someone want. Thanks for such an awesome experience.

Bought a vape the battery didn't charge and I still had 76% vape juice in and they couldn't do…read moreanything for me not even a discounted price on a next one nothing !! When these things cost 7$ a piece in bulk .. MF asked me if I wanted it back why would I want a vape back that does not charge I got from here I wouldn't recommend this place for anyone .. to too that off the patron prior to me was deaf in one ear a sweet sweet old lady and the manager this Spokane "trend setter " type .. was rude and loud with her when she clearly couldn't hear so yeah fuck this place

I go here with my fiancée and I get stared at and watched the whole time I'm there. I don't steal…read moreand I've been there many times. I'm not going to steal if I'm planning on going back there and using it as my go to store but just because we are brown we get watched. Its like...hey buddy you got like 500 cameras and some of your staff carry guns in the open. That's already something that is scary is they carry guns. Are you going to shoot me if you think I stole a candy bar?!?!!! Worst customer service ever and put the guns out of sight douche bags.

Once again, Amy at Vapor Lounge on Francis, made my previous negative experience from the Wellesley…read morelocation, a better experience to keep me coming back. I recently bought a vape mod and it burnt my lip. Yes. It was on the lowest setting. I went to return it the next day to the Wellesley store. Where i had bought it. The manager there said nothing was wrong with it. So I wasn't able to return it. I contacted Amy, the manager at the Francis location. Told her what happened. She contacted her corporate office to get permission to have it returned. They authorized my return! I CANT EXPRESS THIS ENOUGH...AMY( Francis location manager) has always gone above and beyond to fix any negative experiences Ive had. I recommend all vape users to go to the Francis location. They are all friendly and eager to help you with all your needs. Thank you Amy, for all your awesomeness!

Amy was so helpful. She was extremely knowledgeable about the products they carry and answered all…read moremy questions, ( and I had alot of questions ) Super friendly and professional . They have an excellent selection to choose from as well. They're a little pricey but everything is these days.

Since it changed names, the atmosphere is not friendly, the music is too loud. The selection seems…read moresmaller.

Great spot to find good incense and glass! The customer service is awesome. Any and all questions…read moreare answered. This spot has been around for quite a while and I love the deals and the vibes when you enter. Thanks to the staff here we are set.

Kudos to customer service for the prompt and great response for recent problem. I received a…read moreresponse to my initial email almost immediately. Customer service determined that my product was still under warranty and within two days I had a replacement arrive in the mail. All other questions and issues I've had have been dealt with similarly. It's obvious that great customer service is an important part of their company.

Literally a nightmare dealing with the owner! I ordered 15,000 vape devices in Feb. with a delivery…read moretime before 420. We agreed to pay 50% down and 50% when shipped. In May several weeks late, I was told to pay because they were ready to ship. We paid, and only received 5,000 units. We were told the rest were a couple weeks out. on 7/9 it was confirmed by owner that these devices havent been made yet. He has refused a refund and tells me to be patient. Stay away from any wholesale ordering from these jokes!

Last night I pulled up to the front of the store at 5:53, still 7 minutes before their posted…read moreclosing time. As I got out of my car and started to walk the 15 feet to the front door, the girl working got up and locked the door just as I was about to enter. She totally saw me, but completely ignored me. Super classy place... If you want to close at 5:53, then post your closing time as 5:53. Two other customers showed up within 2 minutes of me as well. So that's 3 sales lost, because the rude girl working couldn't wait 5 more minutes before closing. This is also not the first time this has happened here. Save yourself the hassle, and go somewhere else.

Don't waste your time here, the juice is NASTY, the sample bar only has alcohol wipes to sanitize…read morethe demos, and it's an all around rip off.