My State Farm agent is the Best of insurance agents. I never thought of an insurance company on a…read morepersonal level prior meeting Mrs Susan Rosales. During our first meeting l had an issue and without hesitation, she solved it. She is fair, honest, trustworthy. Wow!

Susan and her team are amazing! Over the years we added a few more policies and now have a several…read morepolicies with them. They are professional and at the same time you feel like it's a relationship and not just some automated machine on another end - I can speak to a real, friendly, and responsive person any time! Would recommend them to anyone.

It's now on our FOURTH Year of our claim. As I stated earlier we have insured everything we have…read moreowned and my father "Bill Howard" was best friends with Moose Hartman since the early 70's. The family has had an open door to our cabin on Bois Blanc Island which they happily used every year. Here is a funny side note Al and a group of his friends who use our place were actually there at our place when the tree fell on our house. Not Jill or Al did anything to help me through the process. I had to fight for 10 months to get a partial payment they owed me of $10k! So when I hear people say they are great., I used to say the same thing for 50 years, just hope nothing happens to your home. Here is another short fact. Once we finally got someone from their carrier show up he gave a quote in the $20k's, not knowing anything about construction I had two more builders come out and spent three hours going through things they never even looked at. Their estimate was in the low $90k's. After being passed off by Jill to the carrier and it took months to get them to come up around $60k more. Everything has been a battle since day one to one of their customers who has insured over 5 houses at once and god knows how many cars. The thing that stung the most is I thought we were friends and the way Jill acted was inappropriate and hurtful.

After I left my employer to start my own business I forgot about a significant insurance coverage…read morethat was provided to me as a company benefit. This left a major gap in my coverage, and Jill and her team were quickly able to make sure I was covered and reduced my overall liability.

After years of my AAA rates creeping higher and higher, I shopped around and am so happy with…read moreFarmers. Lynn took personal care for my insurance plans with a thorough review and huge savings from what I had previously. After an hour together, during a busy time, we were almost done and she got a sparkle in her eye, saying "Wait, I just thought of another possible discount!" She ran it through and my policy totals went down by about $100! That is great customer service. If you are victim of rising insurance rates, give Lynn a call and save some money while getting better coverage and quality customer care!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Saline, MI area since 2012, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

Awesome agency! They called me to compare what I had with what they have to offer-- great savings…read moreand even better service when I went to the office to sign my paperwork. Staff was very friendly and helpful. I would definitely recommend A&M Agency to all my family and friends for their insurance/retirement needs.

Very pushy. Hung up on me when I told him I didn't want insurance through Allstate. This is after…read morehe cold called me. Stay FAR away.

I got them think it was13 months ago or 7 not sure which. At first was great my agent called me…read moreback within minutes. Than i went 31 days wo insurance and they found me another company to use i called to take a vechicle off and it kept telling me i owed different. So i also had question so i called my agent for 6 hrs and never heard from her for over 30 hrs. Finally told the company they had me insured through to cancel. Oh the headache of trying to do that and the hoops they tried to make me jump through. The customer service person i talked to the 35 or so made the mistake of telling me they got my email. Than tried to backpeddle and say they didnt luckily all my calls are recorded to. Finally almost 2 days later got policy cancelled on cars no longer owned .

Great job finding a quote and faxing everything over to secretary of state! I dealt with Rob and I…read moream so pleased with his professionalism and honesty!

I've had them for 10 years. This year, they decided to increase my premium from $3,200 to $5,300…read morewithout my consent. They took it from my escrow, and I didn't notice until my mortgage company notified me 6 months later. All other quotes for even better coverage have been under $2,500. My new policy is $2,000 with better coverage. This company just took advantage of me, and there's nothing I can do about it. It should be illegal.

We work with Lee and he is great! He helped us decide how much coverage we needed and was very…read morehelpful. Their prices were the best and when we had a claim they were awesome to work with. We will be Liberty Mutual customers for life!

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.