Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

Ron recently installed our kitchen sink, garbage disposal, hooked up the dishwasher, and put in a…read morenew toilet. He did an excellent job--everything was installed carefully, tested thoroughly, and works perfectly. Ron also provided a one-year warranty on his work, though I doubt we'll need it because his craftsmanship was impeccable. Highly recommended!

Rob is a terrific plumbing contractor. We live in a 1810 Federal and the house needed lots of…read morework. Over the past 7 years we've had Rob help us with new sinks, outside water pump, and a whole new bathroom. Ron will be the first we call when its time for the kitchen and 2nd floor bathroom upgrades. Professional, communicative, dependable and fairly priced - everything you want in a plumber.

Been using them for a while no issue but this past job left me scratching my head wondering if I'm…read moregetting ripped off. Quality work but there is something way out of wack with pricing. Was originally quoted $2500 for 40 gallon gas water heater install. Sounds good. Guys got there and said I needed power vent installed, ok fine. Price went up to $6800. I agreed not knowing anything but after researching, the power vent and PVC costs significantly under $1K, and a preexisting vent hole was there so no house drilling was required. No electrical required either since fan plugs into outlet. So I paid, at best, $4K for half an hour of PVC cutting/gluing and a few hundred in materials. Asked if there was a discount due to no drilling/electrical and they took $200 off. Can't say I'll be return for business despite good past experiences.

Place is a total joke....after well pump replacement ($4000) was told to call back if the filter…read morewas still muddy after a few weeks. No torque arrestor was installed like previously, the service report says it was installed. Called back and was told wait another month. Called again after 6 months and trying to be upsold another system. Water filter only needed changing after 1 month now it needs changed every week because of no torque arrestor. Company is refusing to make it correct even though we are far within their work warranty. Being threatened a $2000 charge to fix a mistake they made. Company does not stand behind their work. Customer service was very rude. 1 year warranty on labor and they refuse to look at it.

Extremely polite, very professional, helped make a horrible day with our plumbing issues get way…read morebetter. Will only be calling them for any plumbing needs and wish they did more than just plumbing for how easy and incredible they were.

I recently moved to PA from AZ and discovered the home I purchased needed a gas line run to the…read moredryer. Also, I needed to the replace the 16 year old water heater and two toilets. I requested a quote and was satisfied with the cost based on materials and labor. As covid was still an issue, scheduling took some time but was worth the wait. When the crew did arrive, they accomplished all of the tasks including the replacement of worn, aged toilet flanges and ensured all equipment was in working order when finished. In addition, they showed me how to set the pilot on my gas fireplace (no charge) and walked me through all of the equipment features and what to do if there was an issue. To date (6 months later) everything is working and I am satisfied the company and crew understood what to do from start to finish.

Juan has installed a water heater for us and replaced an outdoor spigot and shutoff valve. He…read morealways arrives right on time and is very neat and respectful of our property. We also had him replace a circuit breaker. His rates are very reasonable, and he does first-rate work.

Very quick response. Attentive to detail. Gave me a quote and did the projects that I needed done…read morefor the quoted price. I was obviously satisfied, because when another project came up, I knew who to call. Second time was same as the first. Fast and professional service.