Heritage Hats is a fantastic hat shop in Phoenix. The selection is outstanding and the service is…read moreexcellent. I had a hat refurbished by Rich that was over 35 years old, it was in rough shape having been wore in rain, snow, desert heat and cold. This hat has thousands of life memories in it and Rich brought it back to life after years of wear and I ambit it abuse. Thank Rich for your expertise bringing it back for more years on my head!

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was…read morelisted on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time.

Took my cousin while she was in town. Lots of great accesories and service. She loved the…read moreexperience, and despite me being a passive observer, I enjoyed being there.

Do you want a custom rancher or cowboy hat? Ever wonder where all of those impeccably decorated…read morehats people wear at festivals and wineries come from? Well, some of them may come from a place like Rancher Hat Bar. I'm going to break down the experience because I came in as a complete newbie and had NO idea where to start and it really wasn't clear when I went in there. (More on that later. ) Start at the big wall of hats. They have a pretty good selection of hats ranging from least expensive (at least when I was there) closer to the big window and street) to more expensive (located deeper in the store.) There are a range of colors and slight variations in style. The cheaper ones started around $65 I believe and went up to $90. The next tier started at about $120 (which is one of the ones I went with) and those two tiers were adjustable hats. As you made it to the pricier ones they got to fitted sizes. Once you have chosen the style and the color you want, you let the staff know and they will go grab a fresh hat for you from the back. Then it's time to start looking for your embellishments. Do you want a ribbon, or a charm, or feathers or flowers? Do you want a brand on the hat? You can customize in so many ways. Layering ribbons and chains and flowers, etc. Once you have gathered what you want and have a general idea of how you want it laid out, the staff will get it all tied on and tacked in. Ta-da a custom creation! It can be fun and I did get a hat. When we arrived it was a little busy maybe 2-3 other folks in front of us, and no one had appointments. We were there for a pretty long time and while we were there it calmed down quite a bit. At one point our group of 5 were the only guests in the store. I'm going to be frank, the ladies who were working there couldn't have cared less that we were there. Answering questions about the hats, the process and assisting with the tips for designing the hats was really the last thing they wanted to be doing. I get it, it's the same thing for them everyday, but the Hat Bar is special because it's an experience. It's more of a service than just retail. They just didn't give a and it showed. And as a special experience that I would recommend to others, that's where it falls short. It would have been fun to have a more guided experience. To be offered beverages like when you go into Tecovas. I would have liked to see more display hats for inspiration or maybe photos if physical hats would be too much inventory. So many ways to make it special that sadly don't happen.

I left Chicago it was a cool 47 degrees wearing a wool hat land in phoenix and it's in the high 80s…read moreneeded some straw for my head. The owner of the shop found the right hat for me and was even able to get me a matching hat for my 3 yo son. The hats elevate all our fits and we get compliments everywhere we go. I recommend Straw and Wool go in if you can for the full experience 10/10.

My man Jonathan took care of me at Straw and Wool. I found a new location for hats. Great selection…read moreand price, great customer service. I will be back to purchase more hats.

The friendliest owners and vibes here. I always feel welcome and they are so kind and helpful,…read morereally down to earth people here. Great selection of clothes and accessories in the western/folk/americana/cabin style. Denim, flannels, hats, jackets, etc. Very high quality goods, made to last and timeless. I am a man and there is no other store around that is like this. It's a true candy store for men (and women's clothes too). Great place to buy a special piece or a gift for someone that appreciates classic USA made apparel and accessories. Pocket knives, hats, wallets, watches, jewelry, shoes, backpacks and travel bags, books, so many extras as well. A one of a kind shop that harkens back to the golden age of early American style that always is in style and lasts generations. I can tell that everything I buy here will last a long time and is a worthy investment. I can't recommend this store enough. Feels like you're walking into a warm, cozy hotel lobby of a log cabin in the woods and the service is just as warm and inviting. Love Cave & Post!

What a vibe this place is! A friend and I had gone to one of the museums close by and were looking…read moreto kill some time when I found this place on Yelp. Their products are gorgeous and there's something for everyone. The woman working the boutique was extremely helpful and kind. The cons: The one star that I couldn't give was lack of price range for the products. I understand that the product lines were upscale with higher price points, however, there should be a few other options for some of us on tighter budgets but willing to spend...

The coolest hat place ever! Love the service and the selection of hats! I really dig my Dodgers…read moreNavy Blue Hat

I bought a World Series hat that didn't fit. The stickers were removed when I bought it by the…read morestore when they steamed it. When I walked in the store manager and the clerk Evan and Chris were chatting. Never walked up or anything I finally flagged them down and tried to exchange my hat. They guys says "sorry my guy. It's dirty." Hat is less than 24 hours old. This place is a joke and I will never shop there again.

It's been true for centuries, hasn't it?…read more Whether we're spending a day in the city or day in the saddle, hats define and finish our look. Lots of places shape off the rack hats, call it custom and sell it as quality. Those places ain't the real deal. Watson's is. Visit Watson's and you'll be transported to a bygone era when hats were custom made works of art built by master craftsmen. Using the finest raw material- beaver and beaver blend - Alex, Jerry, Gordon and Kian work together to measure the EXACT SHAPE and size of your head, discuss style and help you settle on color. They'll then build and shape a hat that fits perfectly and is uniquely and exclusively you. To finish your hat you'll be certain to find what you're looking for among Watson's wide selection of hat bands. Watson's produces an experience and product that is worth both the price and the wait. Watson's built two hats for me and one for my lady. We wear our Watson's hats all the time. Seriously, we'll wear our Watson's hats riding in the back country one day then brush 'em off for a night on the town the next. Delighted, impressed, beyond expectations, top-notch - there aren't enough or the right words to express our satisfaction with Watson's. The welcome, the warmth, the energy, the space, the fitting process and the final product - your hat - makes it hard to find those right words. Speechless is how my lady puts it. We're pretty sure you'll be as pleased as we are.

What an experience and a plethora of information from Jerry, the good old boy that we met at…read moreWatson's hat shop for a fitting. We really got a great education from him and Alex. I'm so grateful that we stopped in and learned about the different styles and the hat making business, I love the hats, the measurement, contraption that you put on your head to find out if you have a head shape of potato or a peanut. It turns out both my husband and I are potato heads.... Someday, I want to purchase a beautiful beaver hat and so does my husband. Everybody deserves a good beaver or two. It was great to watch Alex taking such fine care of the custom hats that were ordered. We watched him brush them and steamed them to get them the perfect size and shape. I WOULD RECOMMEND

The hats are so cute, the ladies are helpful in designing the hat, and the overall experience is so…read morefun.

Awesome such a fun cute selection and all the workers were so nice! Was able to get a cute baseball…read morehat

Beautiful little store in Montana went in without a appointment although I cannot tell you if they…read moreoffer appointments, the waiting time was about two hours if you wanted to get fitted for a custom cowboy hat and the starting point was at $1600 an up. They do not sell floor samples and 1600 was the lowest start point for a custom-made, cowboy hat

I've brought in several hats over the years for sizing, shaping, cleaning and maintenance. Jimmy…read moreand his grandson have always taken care of my needs in a courteous and professional manner. Thank you for your expertise and for being in Wickenburg!

Eddie was absolutely great! Explained the uniqueness of each hat, patient while we explored the…read moreoptions, and helped find the sizes we needed. Only place i'll shop for hats in the valley, 10/10

Located inside Arizona Mills & only came inside as my Nephew wanted a hat. Well, I actually ended…read moreup getting one too. Just a few employees were working & was dishing out good customer service. Weekly new arrivals, fitted, adjustable, teams, brands, care kits, travel bags, display boxes anything & everything hat related you can find at the club. Prices were surprisingly low for regular & custom made hats. Although the name, there's no membership. Back to the two guys working..pretty cool dudes.

I'd like to apologize for not reviewing sooner!! This is a REAL hat store…read more This family-owned business has been a fixture in the valley for decades, and while I used two different hatmakers when I lived and worked in Colorado, they didn't come close to the expertise of this outfit. As a native to the valley, the damage from sun exposure began as an outside kid. As a young adult starting out as a horse professional, I wore what most people wore - a basball cap. In my 30's, the dermatologists began their annual battle to repair the damage, instructing me to 'stay out of the sun'. Yeah, right. After one session of extensive repair, Doc really chewed me out! I explained my work, to which he exclaimed, 'Then wear a real hat!' The baseball cap only shaded my eyes, not my face, nose, chin, ears, neck, chest... and the damage was requiring surgeons. Seriously. So began my quest to every western shop to try to make a hat work for me. I had no idea that the pain & headache was because the shape of my head IS NOT ROUND, like most people, yet every off the shelf hat is! To wear a hat snug enough to stay on while horseback, yet comfortable, seemed impossible. One day I was miserable with yet another 'round' hat I was forcing myself to wear when someone told me about a place that makes quality hats exactly to the shape of your head, allowing for even, comfortable pressure. No way! What? Don't even know what I did with those stupid round torturous hats. Might've run them over with the truck AND trailer! You can imagine the rest! That antique contraption they use to get the shape of your noggin is the game-changer! Over 30 years, Az-Tex has made probably 6 hats for me, worn morning to night outside working. They last forever, and my new hats were usually a style change I was looking for. They clean up like brand-new and are really an item one could pass down to kids or grandkids. Retired now, I go there for my golf hats! So, again, sorry I hadn't reviewed before now! Thank you, Az-Tex! Your expertise made my career so much easier!

Very patient, knowledgeable and helpful. Finally found a hat!!!!…read moreGreat selection. Wife got one too.