Professional, friendly,quality caring. My dog really gets great care here. Two locations, convenient hours.

Spent almost $500 on our cat yesterday with testing etc, went back today at their request for a shot tutorial (20 min) and they charged me another $60 today. We have 3 cats and a dog and they got ALL of our business. We are through............ Today was the last straw. No concept of fairness, it is strictly about profit. GOODBYE Jeff R read more

I retracted my prior post, if you saw it I just needed to correct it with the post which I'm doing now. There was miscommunication about a service fee. The cost of everything is up and I was frustrated as I wasn't expecting a cost for this particular office visit. I was upset and posted when I shouldn't have. Mea culpa. Dr. Schipper is the vet we take our animals too. He is a caring and competent doctor. I never feel rushed and he will answer any questions or concerns I have. He actually just contacted me to see how my cat was doing! The care I receive there for my pets is really top notch. The whole staff is very friendly and accommodating. If you want your pets taken care of, this is the place. read more

This is not really a hospital, but rather a small animal clinic. The vet assigned to me had no rapport with my animals and instead referred to them as filthy and disgusting. And they are very expensive- $500 for a well visit and vaccines! Their meds are overpriced and they do not cooperate with getting meds from online discount sites. (Dutch has a free online vet that can prescribe.) They recommended a $3000 surgery for an ear polyp that was cured by licking by one of my other dogs and a similar amount for spaying. Unfortunately, this is a money machine that recommends unnecessary money generating procedures, meds, and treatments. And forget about emergencies... you will have to go to Tufts. read more

Moving to another vet. Dog has major anxiety and has to be tranquilized before going to vet. I carried my dog into the clinic and stood in line that was out the door as the person at the front desk was talking with a customer about vacations, and just carrying on a long casual conversation for 10 minutes while everyone waited and my dogs is walking in circles. No sense or care at all of what was going on around her or ensuring quick service to the customers. On top of it, when I finally checked in I waited for 40 minutes with my dog hiding under the bench and you could hear a pin drop. Not another animal in sight for 40 minutes while I waited. Only thing going on was people in the back giggling, joking while I waited. Place was basically a social club with servicing the customers as last priority. Picked up my dog and left after 40 minutes of waiting. read more

The front desk staff, Celina, etc. always make us feel welcome. Dr Belcher-Timme is a credit to her field and I feel lucky to have her involved in my pets' lives. With the declining health of our old girl, Dr Belcher-Timme has sought advice from other doctors and gone out of her way to speak to specialists and has called us on her own time to check on our dogs. We're just so grateful for her kindness. read more

Wonder caretakers of family pets. The Hersman family go out of their way with care, concern and compassion for your beloved fur baby.

I waited 1.5 hours for my appointment in Wilbraham. The staff was pleasant enough, but I watched clients come and go and I'm fairly certain that there was a screw up somewhere. If so it would have left a much better impression on me if they had owned up to it or rescheduled. I waited because it takes a while to get an appointment and we were slightly overdue. This has never happened before. I don't know if they overbook or need more staff but this was a stressful experience for me and my dog! read more

Clean, efficient and a very nice staff. We will be taking all of our fur babies there for care.

I cannot honestly give WAH a good or bad review, I've never been there. Recently I was looking online at the animal hospitals in my area and looking at who is on staff at each one. When looking at the Wilbraham Animal Hospital website, I saw that Dr. Dgetluck is on staff there. I will NEVER forget her and the disrespectful way she treated me and my dog at Rowley Memorial in Springfield many years ago. Being a lifelong dog lover and dog owner, that day is burned into my memory. read more

This animal hospital is by far the best along with its counterpart East Springfield Animal Hospital. The veterinarians are extremely knowledgeable and the staff could not be more helpful and friendly to the pet visitors and humans alike. Unlike the big corporate outfits, the pricing for services is very reasonable and will not cause you to have to mortgage your home to pay for pet care. Absolute top-notch people and place and I highly recommend this practice to all pet owners. read more

The reviews from earlier than 2018 are not valid anymore! The practice was bought out and the building completely rebuilt and it is now a lovely well staffed location. We brought our dog here 10 years ago to the old vet and much prefer the new space and amenities. They treat our pup kindly and have been an overall great veterinary practice. read more

Dr. Hannah Belcher-Timme is just about as close as a person can come to being perfect. She's wonderful with the animals, and always seems genuinely excited to see them and takes great care of them. She's very knowledgeable, but also goes above and beyond putting thoughtful research into problems she's less familiar with. She's very, very kind to the owners too. The entire staff is very kind and very good as well, but she's a standout. read more

We live 3 hours away, in NYC and we would never bring our dog elsewhere. They treat Luke like he's part of the family and they've always acted with the utmost professionalism and care! read more

I have had Dr. Hershmen and his father before him, I will never have a different Vet. Yes he has help me with a few dogs. I had Shaketa a Malute his father saved her life and This DR Hershmen gave her another eight years. I had a Shiatsu that lived 14 yrs with their care. I also Had a Chocolate lab who sadly only lived to almost 8 yrs. She had lymphoma. He and his great staff here and in Eastspringfield have always loved my pet family almost as much as me and my family. I have a new puppy Bella who is my newest member of their practice. Thank you and your team for all the care and support over the years..... JC read more

We no longer use this vet, because of the dismissive attitude, and rudeness. I brought in my dog for her shots, and when he asked if we had any concerns I explained she was having mobility and bathroom issues. He gave me attitude, then basically ignored the rest of what I said. We took her to Westover after this and the vets we're attentive and thorough. They diagnosed her with spinal damage and liver failure. They helped us make her feel comfortable for the little time she had left. She's gone now but I am still left with disgust for the lack of care we received. They may be cheaper but you do get what you pay for. I wouldn't recommend this place to anyone. read more

My family have taken all of our many animals here for 15+ years now. Good, fair prices for what you get. Don't expect a full work up on your animal (unless specifically asked for or a true necessity), but don't expect to pay what many vets charge either. Plus they can get you in quickly and without an "emergency visit "fee. They have always treated my pet- and their owners-with respect. I love that they are a small, country office. Sadly the last time we were there was on Dec 8. 2014 to put our 15 year old cat down. We have always brought her to their office even though we live a half hour + away. I will never go anywhere else, and I will (and have) always recommend this office to my friends/family. read more

My mother and I had similar experiences with this place. We had two cats we brought here. The male vet was generally terse and borderline rude when treating the cats, so much so that my mom switched her dog to another vet. A few days ago, my mom brought her 17 year old, generally healthy cat to the vet. They said her blood word was good except for her liver levels. They prescribed medication for this and within two days of my mom administering the dosage, the cat abruptly died. One could say the cat was old but other then occasionally throwing up her food, she was acting fine and healthy. I'm sure there are caring technicians and aides that work here, but I wouldn't risk bringing my pet here again. read more

If you haven't been to Wilbraham Animal Hospital since Dr Hersman has taken over the business, you're in for a wonderful surprise. Dr Hersman and crew are the most compassionate and caring vets out there. I would recommend them to everyone. They care about my pets as much as I do. When it came time to put one of my dogs to sleep, they were amazing. We got to spend as much time as we needed there. It was ultimately the worst day of my life and they cared for me as well as my baby boy, Lance. I can't thank this office enough for helping to do as much as we could for my pup as well as to help guide me in the hardest decision ever. If I could give more than 5 stars, I absolutely would. read more

We had been going to this vet when it was Dr. Robert Rowe for too many yeas to count. When he retired we continued on with the new staff, but now, I will not be back. Our healthy 5 year old cat was not acting herself so we called for an appointment, they told us it didn't sound like an emergency and made an appointment for 6 days away. I called 5 days later because she was getting worse and they said we could bring her in that day and they would "fit her in," but it was also be an $80 fee on top of the visit. Brought her in for her appointment the next day and she has end stage diabetes and kidney disease and they said there is nothing they can do. Not that being seen 6 days earlier would have saved her, but how sad that they dismissed us. Bigger and 'state of the art' buildings do not translate into quality, caring veterinary medicine. I miss Dr. Rowe. read more