From the second Jonathan (not sure if that is how you spell his name) picked me up, it was an…read moreamazing professional and fun experience. He picked me up from Lithia Auto Body Shop and came in, introduced himself before we were on the road. I had recently gotten into a car accident all the way from March, and it wasn't till now that my personal car was going into the shop due to the claim being a hassle. It was easy to talk to him while we were heading to Enterprise and after introducing the car to me, he filled me in on what Enterprise offers with the rental. As well as the policies and procedures which I didn't feel too bad about because of how he was explaining it. He had amazing customer service, and my first impressions of him was: that he had such a great vibe to him! I was set up with a 2023 Toyota Corolla Cross and it's nice because it is one of my dream cars. Right now I don't see any problems with it, other than learning about the car. Everything was in a timely manner as well and it really shows that he loves what he does. Shoutout to Jonathan. He was truly amazing and I hope to work with him again!

We have utilized this Enterprise location two times now, both due to our vehicle being in the shop…read moreand our insurance having a contract with them. Within an hour of getting off the phone with insurance, a gentleman from Enterprise called to set up the car rental. Since we didn't have info from the body shop, we weren't able to book the exact timeframe. They followed up a couple more times throughout the month to ensure we were taken care of and booked an SUV. Sooooo... with that being said, the 3 stars is for the customer service. I did arrive quite early to pick up the vehicle because my husband had to suddenly go out of town for work and I had to make things work. The gentleman that assisted me was very polite and I let him know that it was no trouble to wait a bit. After about 30 minutes he let me know they had my car ready. Couple things... I've never not had a full tank of fuel when renting a car and only had half a tank. Not too big of a deal but when commuting daily, a full tank is appreciated to start off with. We did a walk around and there were the typical dings and scratches pointed out, no big deal. It was very cold outside and the car had apparently just been washed because it had a coat of ice over it. I got in the car and the center console and glove box were open to try to thaw the car out. But that's no big deal, it's the fact that the inside of the car was pretty gross. I was in a hurry at this point and more focused on getting to where I needed to be safely. There was garbage in the passenger door, which I didn't see for a few days since I was driving on my own. There were food crumbs and grease on the dashboard and cup holders. A note from another renter that didn't get thrown away. Grossly sticky steering wheel. 'Change oil' light on. Just not what is expected when renting an upgraded car for a couple weeks. Upon returning the car, their computers were down and we were not given anything saying we returned it. I took a photo of the odometer and we were fine. We also never received the documents via email like we were told. We did let the young lady know the vehicle was gross inside and that the way we returned it was exactly how it looked when I drove off the lot. She was extremely apologetic and we let her know the customer service was great but that should be looked into a bit. Again, Customer Service was great but the car was just plain gross... I shouldn't have to wipe down the steering wheel to drive a newly rented car! Blech!

excellent staff and customer service !!! Highly recommended !! Great location and value !!read more

Avoid this place! First, they are overpriced - almost every other major car rental company in…read moreAnchorage is cheaper. Second, Cheapwheels forces you to buy their extremely pricey "insurance," which is void if you drive off-road (a problem for a state with so many B&B's that require driving on unpaved roads), and it requires a $1 to $2,000 deductible! No other car rental company requires such an outrageous deductible if you buy their coverage, and every reputable place will have basic insurance built into the rental cost itself. Additionally, Mike and Cindy are extremely shady and unethical businesspeople. Not only did they not explain how minimal their required "insurance" coverage is despite its exorbitant cost, but they also charge a $100 non-refundable deposit, which is unheard of in the car rental industry. This 'deposit' scheme was not adequately explained to me, of course, and was nowhere in writing. My credit card company is now attempting to get the money back after I had to cancel the reservation (after I found out about their shady insurance policy), and it is money that they basically stole.

Family rented a Suburban for our Alaskan vacation. Vehicle was in good/clean condition and did not…read morehave any issues during our 10 day trip in early May. We picked it up at the Anchorage office, drove it up to Talkeetna, then down to Seward, and dropped it off in Whittier. Very convenient to have the one-way trip allowance. Note: There is a charge for this convenience--as expected--but it's reasonable. Alaskan Car Rental can also provide car seats, which we utilized for our two kids. A good overall experience and friendly customer service.

We picked up the car in Anchorage and returned it in Seward, very easy to pick up and stop the car.read more

This place was amazing. The car, which we rented, looks like a brand new car with scents of newly…read morepurchased one even though their estimate was less priced than any other companies. Needless to say, its condition was excellent. Most important factor to influence trips is People. The people there are all super nice and trustful. Renting the car was critical part of our trip this time. Thanks to them, we could leave great precious memories. Thank you again for all the kindness. :)

Ease of communication and pickup and great customer service. New, Clean and reliable car. I did not…read morebook a car ahead cos was not planning to drive and depend on railroad and hotel shuttles. Me and my family had an extra day to spare in anchorage and found couple of extra spots to explore so contacted them just a day before when I needed the rental but they were very prompt with the response and even accommodating in me requesting a 10:45 pm pickup. From my trip that day I got late and reached close to midnight but they still had the car ready for me and got me quickly ready. The drop off next day was very easy and they dropped me off back at hotel.

Yeah! Car was clean & pick up was quick, smooth. Jist' a bit pricey in Alaska. But I suppose Summer…read moreis there busy time & time to make their money. Just feel like the $256.18, price for a one day rental was Insane. But we needed a rental & that they did provide.

We needed a car to drive to Seward to go on a Glacier Cruise. Setting up the reservation on the…read morephone was easy, when we arrived, we were greeted by all the staff and then Greg surprised us with a brand new 2024 Subaru Outback! We enjoyed our visit to Alaska and cruising in our Subaru! I needed a couple of extra hours past our due back time, to go King Salmon fishing at 4am in the morning, Greg said, " Take your time and enjoy, come back safe!" Smiling faces, excellent positive & professional customer service live right here at Rentasubaru AND Midnight Sun Car & Van Rental in Anchorage. We have used many car rental companies over the years, none can touch this group. Thank You Greg and staff! Stephen & Glenda B. Charleston, South Carolina

Our experience with Alaska 4x4 Rentals was absolutely outstanding from start to finish. Traveling…read morefrom Hawai'i with a large group of 17 people, we knew transportation--especially in winter conditions--would be critical. Safety was our top priority, and Robert exceeded every expectation in helping us plan the perfect solution. From the very first interaction, Robert's communication was professional, responsive, and incredibly thoughtful. He took the time to understand our group size, travel plans, and comfort level with snowy and icy driving conditions. Based on that, he recommended the ideal setup: a 15-passenger van paired with a beautiful GMC Yukon. This combination worked perfectly, allowing us to comfortably and safely transport our entire group--and all our gear--between Ted Stevens Anchorage International Airport and Alyeska Resort in Girdwood. One of the most impressive aspects of our experience was the exceptional value. Not only were the rates very competitive compared to the national rental companies, but the level of personalized service we received was on an entirely different level. Robert and the Alaska 4x4 team provided hands-on guidance, tailored recommendations, and genuine care throughout the process--something you simply don't get with larger, corporate rental brands. The combination of fair pricing and truly customized service made this an easy choice and a standout experience. The convenience factor was also top-notch. The pickup process right at the airport was seamless and efficient, making arrival day stress-free. Drop-off was just as smooth--we were able to return the vehicles quickly and easily, giving us plenty of time to relax at the terminal before our flight. What truly stood out was the peace of mind. For a group coming from Hawai'i and not accustomed to winter driving, having reliable AWD/4x4 vehicles and expert guidance made all the difference. I cannot recommend Alaska 4x4 Rentals enough--whether you need dependable winter-ready vehicles or solutions for transporting a large group. We will absolutely be using them again on future trips and give them our highest recommendation.

The rental car was great, but we were told that we would not incure additional fees for not…read morerefilling the tank. However, when we returned the car, they proceeded to charge us for the cost of a full tank of gas after we returned home. it was only 1/4 empty. TL;DR: Great car with clean interior, read the fine print