Could not reccomend Midnight sun more They were able to…read moreaccommodate our late night arrival and early morning departure. Pickup and drop off was a breeze, wayyyyy cheaper than renting from the airport. Although the cars are not brand new they still have all the bells and whistles you need and are super clean! Thank you!

We are in Anchorage at least three times a year, for the past 5+ years now. Midnight Sun always has…read morethe vehicles that we need, their customer service is absolutely top notch and we only rent here when we need a rental car for work or pleasure. Definitely recommend trying Midnight Sun for your vehicle needs FIRST. Thank you for the great service, every time.

From the second Jonathan (not sure if that is how you spell his name) picked me up, it was an…read moreamazing professional and fun experience. He picked me up from Lithia Auto Body Shop and came in, introduced himself before we were on the road. I had recently gotten into a car accident all the way from March, and it wasn't till now that my personal car was going into the shop due to the claim being a hassle. It was easy to talk to him while we were heading to Enterprise and after introducing the car to me, he filled me in on what Enterprise offers with the rental. As well as the policies and procedures which I didn't feel too bad about because of how he was explaining it. He had amazing customer service, and my first impressions of him was: that he had such a great vibe to him! I was set up with a 2023 Toyota Corolla Cross and it's nice because it is one of my dream cars. Right now I don't see any problems with it, other than learning about the car. Everything was in a timely manner as well and it really shows that he loves what he does. Shoutout to Jonathan. He was truly amazing and I hope to work with him again!

We have utilized this Enterprise location two times now, both due to our vehicle being in the shop…read moreand our insurance having a contract with them. Within an hour of getting off the phone with insurance, a gentleman from Enterprise called to set up the car rental. Since we didn't have info from the body shop, we weren't able to book the exact timeframe. They followed up a couple more times throughout the month to ensure we were taken care of and booked an SUV. Sooooo... with that being said, the 3 stars is for the customer service. I did arrive quite early to pick up the vehicle because my husband had to suddenly go out of town for work and I had to make things work. The gentleman that assisted me was very polite and I let him know that it was no trouble to wait a bit. After about 30 minutes he let me know they had my car ready. Couple things... I've never not had a full tank of fuel when renting a car and only had half a tank. Not too big of a deal but when commuting daily, a full tank is appreciated to start off with. We did a walk around and there were the typical dings and scratches pointed out, no big deal. It was very cold outside and the car had apparently just been washed because it had a coat of ice over it. I got in the car and the center console and glove box were open to try to thaw the car out. But that's no big deal, it's the fact that the inside of the car was pretty gross. I was in a hurry at this point and more focused on getting to where I needed to be safely. There was garbage in the passenger door, which I didn't see for a few days since I was driving on my own. There were food crumbs and grease on the dashboard and cup holders. A note from another renter that didn't get thrown away. Grossly sticky steering wheel. 'Change oil' light on. Just not what is expected when renting an upgraded car for a couple weeks. Upon returning the car, their computers were down and we were not given anything saying we returned it. I took a photo of the odometer and we were fine. We also never received the documents via email like we were told. We did let the young lady know the vehicle was gross inside and that the way we returned it was exactly how it looked when I drove off the lot. She was extremely apologetic and we let her know the customer service was great but that should be looked into a bit. Again, Customer Service was great but the car was just plain gross... I shouldn't have to wipe down the steering wheel to drive a newly rented car! Blech!

Wild Alaskan Rental Adventures had great customer service. They were very nice and friendly, and we…read morehad an easy time registering for our vehicle. The vehicle that we received was a 2020 Prius Hatchback, and they even included snow tires for our trip. That definitely came in handy since it was snowing a lot during our trip. The car was clean and easy to drive in. Overall, we would rent again from them when we return to Alaska in the future. Thank you Chad & Missy for giving us a safe and comfortable ride!

I highly recommend this rental company great service with great vehicles they will have what you…read moreare looking for during your visit.

Ease of communication and pickup and great customer service. New, Clean and reliable car. I did not…read morebook a car ahead cos was not planning to drive and depend on railroad and hotel shuttles. Me and my family had an extra day to spare in anchorage and found couple of extra spots to explore so contacted them just a day before when I needed the rental but they were very prompt with the response and even accommodating in me requesting a 10:45 pm pickup. From my trip that day I got late and reached close to midnight but they still had the car ready for me and got me quickly ready. The drop off next day was very easy and they dropped me off back at hotel.

Well the airport was sold out of car so I had to come here to get a car. I have to say that coming…read morewas more difficult and dropping off. When I originally got there nobody was there and I had to wait then I had to wait again as he had to take two different people to the airport. The car was dirty so I had to wait for it to be washed but when it was all said and John was very happy to have an upgraded car. The lady who runs the place is super nice. When I first pulled up it looked a bit sketchy to me, but it is just a family owned business and so it is not like a corporation kind of store. Drop off was much easier I did have to wait 10 minutes but no big deal. Was able to get a free ride back. Everyone was kind and helpful and the prices were definitely better. Would come here again but just be patient and know you'll have a wait.

excellent staff and customer service !!! Highly recommended !! Great location and value !!read more

Avoid this place! First, they are overpriced - almost every other major car rental company in…read moreAnchorage is cheaper. Second, Cheapwheels forces you to buy their extremely pricey "insurance," which is void if you drive off-road (a problem for a state with so many B&B's that require driving on unpaved roads), and it requires a $1 to $2,000 deductible! No other car rental company requires such an outrageous deductible if you buy their coverage, and every reputable place will have basic insurance built into the rental cost itself. Additionally, Mike and Cindy are extremely shady and unethical businesspeople. Not only did they not explain how minimal their required "insurance" coverage is despite its exorbitant cost, but they also charge a $100 non-refundable deposit, which is unheard of in the car rental industry. This 'deposit' scheme was not adequately explained to me, of course, and was nowhere in writing. My credit card company is now attempting to get the money back after I had to cancel the reservation (after I found out about their shady insurance policy), and it is money that they basically stole.

These guys ruined our trip. We had booked a full size car to drive on the McCarthy road (gravel…read moreroad). When we reached the airport, they didn't have any car for us. After waiting 45mins, they said they found a Corolla for us. This car was in worst possible condition. 60k+ miles, cracked windshield (see the pics), filthy seats, worn out tires. We had no choice but to take this car because it difficult to get rental cars at the last moment in Alaska. In the end, we didnt drive the McCarthy road fearing that this car would break down. Beware of this car company.

We rented a car from High Country after planning our trip out to St. Elias/McCarthy and realizing…read morethat most big box car renters don't allow their cars to be driven on gravel roads. After realizing this, I gave HC a call to inquire about renting and was surprised and thankful to discover that their rates were much better than the big name companies. The person on the phone was patient and more than willing to answer my questions--I booked immediately. When we got the car it was very clean and in great shape. We had a great vacation and ended up extending our trip and rental another day which was no hassle at all with these guys. Upon return they gave us a shuttle ride to the airport. I cannot recommend this place enough. It's nice to deal with and support a local business and it's even better when they leave an impression like they did with us.

Wife and I made a reservation last year, but had to post pone it due to the covid outbreak. Ron was…read moresuper helpful in moving our reservation for the following July. We finally got to Anchorage and Ron couldn't have made the check in process better. We arrived, the jeep was waiting for us, paperwork was ready to go. After a brief conversation wife and I were on our way within 45 min, that's including them going over the process of how everything works. We spent 10 days going from Seward, to Whittier, to Denali, to Hatcher's pass, to Palmer and back...1,009 miles. When we returned the vehicle the check out process was super easy, again Ron even drove us to our hotel. This definitely was a trip full of memories and our 1st trip to Alaska. We thank you Ron for making it an easy and a pleasant experience for us.

Tbh we wanted to love this, it was our first time renting a camper van and we were super excited…read moreabout it. BUT we had so many small little problems with the jeep that it didn't make the whole Alaska experience awesome. John was great, he was super helpful and kind, really nothing to say about him, but Ron was another thing. We called him to tell him we had problems with the car and his response was pretty rude tbh, (I'm paying for the car to be working, right?) and his response was: if you don't want it we don't have another car, you can come back here but i don't promise anything, because we don't have more vehicles, So that's what you get. (like the car was for free). Our radio was broken, we even went to buy some aux cables because maybe it was just the radio, but no, the whole thing was damaged, so we had to buy a new speaker because a roadtrip without music? No fun! One of the windows had so much noise coming in, I don't know if they didn't seal it properly, but it was the most annoying part of the whole jeep, it was super LOUD, and the best of it all, they said it wasn't their fault, that it was "jeeps fault". If you are providing a service you have to make sure everything is perfect and works well, that's the minimum as a company. The right blinker on the front side was broken, the windshield had cracks, the lights on the tent and the sockets in the car weren't working. When we returned the car, we talked about all of these things and we ask for a discount or money back, and they gave as a 50 dollar bill, at that moment I didn't know if I had to laugh or cry. Just to make sure, we returned the car, EXTRA CLEAN, inside and outside, it's really nice that they give and provide utensils, pots, pillows and chairs (even tho one of the chair was broken) and we didn't fill the gas completely about 3/4 and the guy said it was alright because all of the things that happened and he dropped us in the airport. As I said before, you can't blame third parties when you are PROVIDING a service. It's your RESPONSIBILITY as a company to deliver and have good quality cars (in this case) we booked our jeep months in advance, so it wasn't a last minute thing, for that we expected a superb car with no issues. I hope they can fix those issues so nobody else has to deal with that :)

Family rented a Suburban for our Alaskan vacation. Vehicle was in good/clean condition and did not…read morehave any issues during our 10 day trip in early May. We picked it up at the Anchorage office, drove it up to Talkeetna, then down to Seward, and dropped it off in Whittier. Very convenient to have the one-way trip allowance. Note: There is a charge for this convenience--as expected--but it's reasonable. Alaskan Car Rental can also provide car seats, which we utilized for our two kids. A good overall experience and friendly customer service.

Traveler Friendly!! Excellent Communication!!…read more Super To Meet At The Airport!! Picking up the vehicle & dropping off : All as agreed!! Excellent Service. Love Alaska

This Enterprise rental shop provided one of the best car rental experiences I've ever had! We…read moreneeded a rental to drive to Fairbanks for the weekend and since my brother lives nearby this location and I have a company code, we decided to choose this company. The booking process was very simple and the staff were very proactive on calling me when they believed the car wouldn't be available as early as I had booked. When I got to the rental center, I was greeted kindly by the staff and they correctly pronounced my name the first time! We did the walk around inspection of the vehicle and everything was paperless. Very COVID-conscious and all COVID measures were practiced - social distancing, wipes were provided, masks were worn. The vehicle was in great condition with the exception of the cigarette burn on the top of the driver seat. It did smell a bit, but otherwise, very clean and new-ish. When I returned the car, the check-out process was seamless. I also called in advance and because my brother was only 3 miles away, they said they could drop me back off! That was really great customer service and like I mentioned, the staff are all extremely professional and friendly. Highly recommend renting from Enterprise if you don't want to deal with the airport car rentals!

Heather did an excellent job getting my husband into a rental car while our subie is being…read morerepaired. She was quick to call and provided us with exceptional service. As someone that usually is an airport only rental car renter, I can say that this Enterprise was well managed.

Yeah! Car was clean & pick up was quick, smooth. Jist' a bit pricey in Alaska. But I suppose Summer…read moreis there busy time & time to make their money. Just feel like the $256.18, price for a one day rental was Insane. But we needed a rental & that they did provide.

We needed a car to drive to Seward to go on a Glacier Cruise. Setting up the reservation on the…read morephone was easy, when we arrived, we were greeted by all the staff and then Greg surprised us with a brand new 2024 Subaru Outback! We enjoyed our visit to Alaska and cruising in our Subaru! I needed a couple of extra hours past our due back time, to go King Salmon fishing at 4am in the morning, Greg said, " Take your time and enjoy, come back safe!" Smiling faces, excellent positive & professional customer service live right here at Rentasubaru AND Midnight Sun Car & Van Rental in Anchorage. We have used many car rental companies over the years, none can touch this group. Thank You Greg and staff! Stephen & Glenda B. Charleston, South Carolina