Incident date and time Saturday, March 12, 2023 8:30pm…read moreAfter having a devastating week learning my sweet pitbull has lymphoma, I decided to stop into the store and purchase a watermelon ice ELFBAR vape. I was not offered or given a receipt. After getting back in my car, I opened the packaging and pulled back onto 44th St. I took my first hit and discovered the vape continued to fire after the hit. I shook hard and finally got it to stop firing. Took another hit and it did the same thing. I immediately turned the car around and went straight back to the store to exchange it. I had a hard time understanding what the young man at the counter was telling me due to a language barrier but realized this was not going to be a cut and dry transaction. He was refusing to exchange the product because apparently I needed to test the product IN THE STORE in order for him to offer me an exchange or return. I politely asked him if he could make an exception just this one time because I had just been in the store minutes earlier and hadn't seen anything posted about this policy nor had he advised me of this. I am a very reasonable person and would completely understand if I had come back the next day or even hours later. He refused to make an exception and basically told me I was out of luck. Not only is vaping in their store ILLEGAL, so is refusing to allow a return/exchange on a defective product unless they have a clearly stated policy of no returns/exchanges. I was beside myself and could not believe this gentleman would not work with me on this! I gave him two options, exchange the product or I would file a dispute with my credit card company for the charge. Again, he threw his hands in the air and rudely refused. I put the defective product in my purse, went to my car, called my credit card company and had the charge immediately reversed. This employee's lack of customer service resulted in product loss, loss of future sales, customers and negative reviews. If I owned the business this employee would have been fired on the spot.

Bought a disposable today. Opened it and realized its burnt. They refused to provide a refund or a…read morereplacement. Terrible service dont shop here.

Great customer service and knowledgeable staff on cigars and vaping products. Their prices are…read moregreat on cigars.

I'm a cigar smoker - mostly summer / golf . They have a great selection and their inventory always…read moreis fresh - been going there for over 15 years ( multiple locations ) and only once had a dry / miisburn smoke . I don't think cigars are their primary focus but the walk in humidors are well maintained and stocked !

Great service with Friendly staff. Nice leather seating and comfortable room area. Well stocked…read morehumidor with great prices! Bought Padron 1964 cigars and Davidoff too. Very nice! I'm from Indiana and up for nice week in Michigan

I highly recommend Tuttle's Cigars. They have a very nice selection and Mark is really fair with…read morehis pricing...definitely the best in the area! I stop in every time I'm in Grand Rapids, which is several times a month. They carry some pretty hard-to-get cigars that I like, and Mark is selling these at suggested retail, while other retailers in the area, State, and on-line, are absolutley price gouging their customers. I'm all for capitalism and free markets, but I'm also free to choose where I conduct business. I admire honesty, and Tuttle's Cigars has earned my loyalty. So, do yourself a favor and shop for your cigars at Tuttle's. The staff is friendly, and they also have a great lounge to enjoy your smokes with other cigar smokers. Stop in and see for yourself, and enjoy! Five out of five thumbs up...

The service is OK sometimes. The problem isn't a service. The fact that they charge $12 for a 20…read morepack of cones is outrageous. It's six dollars everywhere else and when you tell them about it they won't do anything. Just want everyone to know they're six dollars everywhere else.

This used to be my go to place for the vape products I use. However, they used to carry replacement…read moreparts, I.e. the drip tips and tanks etc. Twice I've been in the to get replacement parts, and found that they no longer carry any of that, and they no longer even carry the specific vape I use; they do have the coils, for now. I will still go there to get my juice, but that's about it now.

Westside smoke shop sold me a Dupe of a popular vape brand, when I pointed out it's fake they…read moreclaimed it was fine because it was manufactured in the same country of origin lol.

Very polite and professional staff. I love to get my products here . I would recommend this place…read morefor sure.

We have been here several times and love the store!…read more A couple of weeks ago, my partner stopped in and was treated very rudely by an employee. One bad employee can sour everything. When asking for specific wine, this employee said look at the web site. A couple more rude comments and he left. Not sure we will be back. Watch your employees and make sure these actions don't happen. Very

This is a liquor and wine store on steriods It is so big Thirteen aisles of pure enjoyment…read more There is wine gin vodka tequila sodas tonics beer and so much more They have wine tastings and wine classes which sell out fast Its a great place