Purchased a cockatiel from here, Mark took care of me. Will come here for all my bird needs, thanks!read more

I purchased a large bird, a Green Wing Macaw from here $5,500…read more We would come up every week to visit during weaning (about an hour and half drive one way). Their expected lifespan is about 80. We breed birds, but not him, he was a pet, my pet, my baby. Last May I had to put him down due to a disease, PDD. This is spread through saliva and fecal matter, but since he was housed alone none of my other birds could have gotten it from him, thankfully! Our vet who informed us he probably got it during weaning from a breeder using one pipet between birds during hand feeding times. I spoke with Bird Fever's Vet, Dr. Dahlhausen, along with the vet Hei Hei was being seen at, Med Vet Hillsboro, OH, that recommended we put him down at the age of 3! This was a humane decision and I (and both of our vets stand by it) in-spite of how much it hurts me. Hei Hei was a good bird, but they wont provide a replacement bird, or even a refund on the price. I can't seek legal recourse due to the "warranty" only lasting a year, regarding the sale. We did our due diligence we did the autopsy after he was put down, we were broken and it took me time to stop crying to let them know what had happened, and finally to reach out and ask for a refund or replacement bird for the one who was ill. Bird Fever's response to me was devastating and rude! The Audacity to tell me it wasn't a death sentence, and my terms were out of date, in-spite of me getting information directly from not only my own vet but one who is theirs as well! Mind you PDD can lay dormant for years, and is often found in the first 5 years an infected bird can have this disease and only be a carrier. This means their aviary is infected with PDD. This is exactly what Bird Fever told me: "First, I am sorry to read that this happened. As for the health guarantee, it is not a lifetime guarantee. We guarantee the birds to be healthy and free of disease at the time of purchase. You took the bird to an avian vet when it went home, and the vet signed off that the bird was healthy and free of disease. If there was a problem we would have been notified, then. Once the bird leaves the store, we cannot control what happens to the bird or what it is exposed to. As far as PDD is concerned, I am concerned that you went to a vet that is not knowledgeable in regard to the disease. Your terminology is outdated and most of your statements about it are incorrect. PDD is an expression of avian ganglioneuritis, or AGN. AGN is a neurological condition that expresses itself in different ways with PDD being one of the ways. The unfortunate part is if it was PDD, it is very treatable and is no longer a death sentence like it was years ago. There is no test for PDD as the only way to confirm the diagnosis is through histopathology. The only way to do that in a living bird is a crop biopsy. Unfortunately, I can't write everything there is about PDD in a Facebook message. I will gladly talk to you about this, or I can refer you to our Veterinarian for more information."

Very knowledgeable about birds, food, feeders, ect. Also offers pet nail trims at a VERY reasonable…read moreprice.

I talked to a man about getting set up with my first bird feeder, he was so lovely and passionate!…read moreI bought a feeder and a big bag of seeds and the birds love it! I will be stopping by anytime I run out of seed

I went in here to wash my dog No line no wait…read morePretty easy to access anything. I will be coming here to wash my doggie since "winter is here"

Called about a walk-in appointment for nail trimming. They told me to be there at a specific time…read more I asked if I needed an appointment, was told no, that as long as I showed up at the time I would be seen. I showed up 15 minutes earlier and guess what? "We can't see you because you don't have an appointment, earliest we have is 3 days from now." In the meantime, my dog is stressed and whimpering. Then they tell me they can't see me because I needed my dogs rabies vaccination record. Hey, I get it, you have to comply with regulations. Wouldn't that be important to mention BEFORE I drove there with a dog having a panic attack? It does not take a PhD in law, education, Russian Lit, or anything of the sort. All it takes is: "Make sure you have an appointment and you bring the vaccination records with you, otherwise we will not be able to see you." There, I did the heavy lifting for you guys. It used to be the best place in town, now I would not recommend it to anyone.

The staff is professional, caring, and positive. They always asks our pets and animals that visit…read moreour home.

Fantastic store with wonderful employees! We moved into the neighborhood last spring and noticed it…read moreon a walk with my dog. He has a few dietary restrictions and staff was more than happy to help me find a variety of high quality dog food that met our needs. They also carry just about anything up could need for many pets. But the staff is really the icing on the cake for this place!

I went here looking for some specialty birdseed and I honestly think the staff member I talked to…read moredidn't actually work there, and had stolen someone's badge for themself. They didn't know what the heck i was talking about and honestly seemed to be high on the job? In any case, I won't be going back and will stick with Meijer or Costco.

I have been coming here for my dog to get her dog food and any other necessities for my dog. This…read moreis my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs.

At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but…read morenot here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either

I came in to see the adoptable cats and kittens…read more The adoptable kitties are from the rescue group "Paws on my Heart." The area is very clean, and volunteers are present to discuss the cats and offer information. The area is well organized and the cats are well taken care of. Volunteers are knowledgeable about the cats, with information about each of them: age, personality, etc. If you are looking to add a cat or kitten to your family Paws on my Heart is a wonderful organization and Petco is a good place to visit and learn about the rescue as well as to interact with available kitties.

I needed a couple toys for my pups so I stopped at Petco after an appointment. This location is in…read morebetween many businesses so for a minute I was confused finding Petco The staff is very helpful and gave me a couple options to find what I needed. I couldn't get exactly what I was looking for in my price range, but I got some better quality toys and also looked at some extra stuff. Good location variety of products and customer service.

Taylor did a great job! Very kind, took notes on what I wanted for my dog's cut. The cut was great!read more

Been coming here for a couple years now. Our previous groomer was becoming a problem, as our…read moreelderly dog would come back with cuts, ear infections, even a back injury! It was getting bad. We have had great care here with two different groomers, I recommended Smoochie Pooch. Taylor has been fantastic with our little, old lady pup! (Check their google reviews too, they have a better representation there.)

The store is so cute, the staff was super nice and helpful with everything we needed. Most of the…read moreproducts are organic which is why i only get my dogs food from here!! I definitely recommend This pet store

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.