This is always our go to pet store, my daughter likes how many various animals there are to look…read moreat. The puppies are a plus for her too, but sadly I'm not a fan of pet stores that sell pups. Some of the animal enclosures seem small, and sometimes dirty. I've been in there several times when there's dog pee all over the floor. The workers are usually very nice and knowledgeable.

If I could give a ZERO I would. I have been coming here for years and Sam has been amazing. Today I…read moretake my Morkie in to be groomed and the new owners daughter supposedly groomed my pup. This is the worst I have ever seen. She did not even wash her face, barely trimmed her nails, and decided to give a low cut without my permission. We clearly asked for a clean up and to leave her pony tail long. I paid for a full groom only to receive subpar service. Called to speak with the old owner David and was advised all he can do is apologize and bring her back tomorrow to see what could be done. As a business owner myself this is unacceptable. Body clean but face dirty and stinks. If you are going here I would suggest you watch who is cutting your furbaby or ask for credentials because clearly this person has no skilled training and I am stuck with paying for full groom only to receive 1/2 the service. Over 10 years a customer and this is what I get. If this is the changes happening with a new owner in place BEWARE because I am pretty sure she will not allow her daughter to take the hit she deserves for this.!!!

My go to for all the fur baby goodies and necessities I need…read more This location is conveniently located off two main roads in the shopping center beside cvs and planet fitness I love browsing the aisles for funny dog toys most of which I don't but simply because my big baby destroys everything I hand her hahaha But I usually always find at least one worthy toy and some treats for her The staff her are very pleasant and not overbearing I feel the prices are reasonable and if you go towards the back they Even have free samples near their restrooms sometimes treats or food definitely great to keep for hikes with the pup They also have a boarding area daycare type section and even a groomer I have not used those services yet but soon I might take advantage of that

GREAT experience as always. Was able to have my pup's nails…read moredone while I shopped BIG SHOUTOUT to SHAUNA, who is extremely professional & my pup loved her! Helpful Staff thru out the store ! Raffle underway, hope I win !! Definitely recommend shopping, grooming & met Boarding Staff who all seem fantastic !! Thanks

Worst grooming services ever, such a huge waste of time and money! My frenchie was dropped off at…read more930am and had only had a bath by noon when I came to check on her! I was told it would be only an hour and a half max for the basic service of bath and nail trim. NOTHING got done in that span of time and my dog does not even smell good. They briefly stopped because my dog was very excited and threw up a bit-which is common with the breed. BUT, the groomer, Candence also stated that she stopped to work on another dog...huh?!! Disappointed and highly irritated. Will never go back!

Don't bother coming here. i tried 3x now to give it a chance. the grooming department is terrible…read more the first time they just took hours. I dropped my dog off at 9am and didn't get him back until 3:30pm. The 2nd time, they just completely cut his hair wrong so i chose a different stylist this time and she wasn't even there for my scheduled appointment and i was told she was running behind but never they never showed. Try a different petsmart

I popped in after an eye appointment thinking this would be just another pet store…read more Boy I'm glad I was wrong! This place was amazing! The staff were sooo friendly and fun, they answered all the questions I've had, and the seed I bought is amazing! I will be going everytime I need feed, plus their feeders are beautiful!

Happy vibes here!…read more This is absolutely the place to go if you loving caring for your feathered (even furry squirrel) friends. Or if you prefer to keep the squirrels at bay and cater to the birds, they've got solutions for that too! I've been patronizing this store for many years and renew my $25 membership yearly. The membership is a great option if you shop regularly as it provides a discount every time you shop. With the amount I spend annually on bird food, it pays for itself in dividends. The staff is incredibly welcoming, and have fielded my questions about dealing with annoying starlings and black birds and what to offer my songbirds with the changing seasons. I also love that they stock thoughtful gifts like jewelry, cards, books, garden flags, bird baths and other decor. At the holidays, they have packages for anyone interested in starting a new birding hobby with tips and tricks. And once (or maybe twice) a year, they offer a feeder trade in event to get new, discounted feeders. Most of my dollars here are spent on the food, which is high quality (so don't expect to pay what you would for a bag of filler at Lowe's or Home Depot). That also means the birds don't throw most of it on the ground looking for the "good stuff." A 20# bag lasts me quite a long time in an air-tight container. I also enjoy picking out a couple of ornaments each year from their ever-changing selection. What's most valuable to me about WBU is that they have allowed me to spend more time outside in our backyard with my daughter, who at under 2 years, can already identify a cardinal, Carolina bluebird, finch, titmouse, chickadee, wren, sparrow and, yes, even a dreaded starling! The staff knows their stuff and they clearly love what they do!

(Review based on the bird department)…read more This place was absolutely FANTASTIC! I'm not a bird owner, just a person who likes to hang out with feathered friends every once in a while. The staff for the bird section was absolutely wonderful and answered all the questions we had. It's very important to consider that THESE ARE LIVING BEINGS. Treat them with respect, handle with care, etc. If you choose to handle the birds, there IS a possibility of you getting bit, clawed, pooped on, etc. and it's NOT anywhere close to zero. I advise being especially careful with the macaws, who bite HARD. They have very strong beaks, muscles, and claws that can easily punch holes in skin and scratch. Even the smaller birds are quite nippy, but aren't as likely to break skin (though they certainly do sometimes). Most of the nipping and biting can be attributed to affection, but is just as likely to cause infection (a fun play on words, but still true!). If you don't know how to handle birds, do not go in expecting to come out a professional, or go in with the expectation of all of the birds immediately loving you. These birds see upwards of hundreds of people a day and likely have no idea what to expect from you. I recommend talking with the employees, who I can't guarantee are all as nice as the people we talked to, but likely know the birds at least a little bit, and can help children and people wanting to interact in a safer way than just involving without caution.

I should have listened to the reviews and looked for another store…read more I have been looking for a parrot to bring into the family for a while. I've done plenty of research online, but this was my first time going to look at birds in person. Seeing this was a family run business, I decided to bring my business here rather than a big box store. Big mistake. Almost everyone working seemed to be stuck up teenagers and young adults. My family was in the store for about 30 min and not a single employee offered any assistance. Not even a simple hello. The bird section was absolute chaos. There's TONS of birds jammed into a small corner of the store which seems to be, by far, their most popular animal. The aisles are cramped and it's hard to hear anything with all the birds chirping away. There were 2 employees feeding/ tending to birds. They were pretty much ignoring everyone. I tried to ask a few questions about different species, yet I felt like an annoyance to them.. then I simply got told, if you're new to birds, just get a cockatiel. The guy wouldn't really give any information on any of the other species. I'm trying to make sure I have everything I need in my home before buying a bird, but it seems like they'd rather you just pay $$ now and quit bothering them. There's a bunch of signs up saying NO PICTURES everywhere. It felt like a prison with the wide variety of threatening signs all over the place. I did notice the cages seemed very over priced. An A&E cage I saw on Chewy for $300 was marked up to like $700 in there. The cockatiels were a couple hundred dollars more than Pet Smart. I wanted to avoid going to somewhere like Pet Smart or Petco to get a pet bird, but after this experience, I'll just take my business there. At least they have employees that seem like they care about helping customers. It's a shame to see a local business that can't provide better service than corporate big box stores. If it wasn't for your exorbitant prices, I suspect you'd be out of business by now.

Sissy and family are champion show breeders. They spend about 100% of their time working with…read morebeautiful birds. I'm returning to Sissy's bird colony today to adopt a few more beautiful birds. Her environment is clean, professional, experienced, and birds are healthy. The people who leave false bad reviews because you don't know how to care for birds are awful. There are many factors involved with caring for birds from vitamins, environmental air, water, temperature, attention and what you feed them. It's most likely not the breeder who had caused your birds disorders; it's what's going into and around the birds. Sissy is professional and experienced with many birds, and would never cause issues to birds. Like I said, I'm a returning customer and if the birds and Sissy weren't fantastic, then I'd be going to Petsmart instead of driving 55 miles. This breeder is 100% highly recommended; she's wonderful!

Update on my previous review. People be careful or you could get into an emotional, mental and…read morefinancial roller coaster. I hesitated to write this and postponed it for three years, using the time to educate myself and connect with avian specialists and researchers. The fabulous macaw which we adore and purchased from Sissy has an incurable condition called Avian Ganglioneuritis which is passed vertically through the egg. Lilly (Sissy) denied responsibility even though I made clear I have no requests from her part and the only reason I contacted her was to inform her so she can test the breeding pair and save future owners from going through this ordeal. We all need to come forward in order to stop the spread of this horrible virus that will eventually result into a painful death of our most beloved feathered family member. For more information watch the Lafeber webinars on the topic or talk to your avian vet.

Awful experience with grooming dept. my dog came out after having to see the emergency vet and…read moreended up with a terrible infection that needed to be drained and placed on antibiotics. Do not take your pet here. The staff was unsympathetic and dismissed us.

Found what I was looking for, hermit crabs! This store appeared very clean! The exterior is very…read morenice but the store overall was just so crowded and not spaced well. They did training check in at the very front of the store so we had to walk around a lot of people and then held the training for the dogs, right in front of the car adoption section so we couldn't see if they had cat or not. We really wanted to check out the cats. Overall a great visit, just will have to return before training hours! Great prices!

It's so GREAT to shop in a locally owned store where the owner has a personal interest in birds and…read morea personal stake in his business. The proprietor prides himself in his customer service, as well he should. The quality and value of the seed, feeders, birdbaths...everything...is top notch. As long as Bird Watchers RVA is here, this is where I will shop. I highly recommend.

This store has the freshest, best quality bird food, as well as all kinds of bird feeders, nesting…read moreboxes, and anything else you might need to welcome birds to your yard. The prices are very competitive. The store owner, Chris, is knowledgeable and honest. I have been shopping there for more than a year, and the quality and value are always consistent.