After finishing a prior appointment, I went into the Woodfield Mall in Schaumburg Il to pick up…read moresomething nice for my 7mo granddaughter. I was sure I could find something at Janie & Jack that I'd like. Unfortunately I was VERY disappointed. There were some "cute" outfits, but the fabric was horrible. Very stiff and I will say most likely very uncomfortable for the one wearing. On top of that, they are selling these outfits for over $50.00 each. Personally, I will pay that if it's worth it To say I was disappointed is an understatement. Ended up at Nordstrom where I found something I was happy with and comfortable for baby. Do not shop at Janie & Jack. Such a rip off!! Janie and Jack won't see me again.

This store has beautiful baby and children's clothes. They are high-quality and top notch in…read moreworkmanship but realistically, who can pay those high prices for clothes that a baby might wear only once or twice before he or she grows out of them? We received a gift that the baby had already grown out of before we could even take the tags off, so we decided to exchange it for something else. Wow, I was astounded at the high prices, but yes the clothes are so cute and stylish and well constructed. Knocked off a star for being so pricey and they could be a little friendlier if they wanted to be.

This place remains as the most amazing place to buy, baby clothes little girl clothes... Amazing…read moregifts. The quality in the selection is unparalleled anywhere for kids clothing. They do have a section upstairs for older girls, which is also incredible. I came to buy a 10-year-old girl an outfit and the owner helped me pick it out. Fast-forward a few days and that girl absolutely loved the entire outfit and cannot wait to wear to school. Could not recommend more strongly this business

Shop local! I love this sweet children's store. Super…read moreconveniently located next to the Trader Joe's -I stop in here to pick up gifts - it's perfect for school aged kids. Amazing collection!

If I could give negative stars, I would for the awful service! A lot of improvement needed and…read morebetter CS training. After standing in a long line to the cashier, I asked the lady cashier for a stock check because the shirt I got had loose threads and no other size on the rack. She found one and they need to get it from the stockroom, which would take additional 5-10min. She gave me instructions to pick up the item at the front of the store, on the Collections rack. I thought I could purchase the shirt and wait for it at the front...but no she sent me away. (I didn't understand why I had to leave the cashier after waiting in a long line, pick up the item I was trying to purchase at the front door area, then go back to the cashier again to purchase the item. What a weird process! Never experienced this with other stores.) I had to reiterate, that I just lined up for 10min and I don't want to have to line up AGAIN. She said, "no, you don't line up again. Just go to the side(front of cashier), and WE'LL take you IN FRONT of the line." Ok, I thought that was fair. I left and waited another 5min-10min for the replacement shirt. Walked back to the side of the cashier, front of the line. There was a different cashier, 1 person in line for purchase, and 1 person to the right at Return/Exchange line. The Cashier didn't acknowledge me when he saw me(like "do you have any question, or I'll be right with you.."). When he finished with a customer, I approached the cashier, explained that I picked up the item from stock and I was told to come back to the front of the line. Then he told me with an attitude that,"you just got here and I need to help the person in line." I further explained that I was at the cashier earlier, but was told to leave to pick up the stock and return to the front of the line. He said, with an eye roll, "well, I didn't tell you that." So I stood in line again, and waited for the 3rd time! When he finished with the customer, he wouldn't assist me, and called the other person in line for returns, avoiding me. So I stepped closer again to the cashier, asking for assistance. He moved away from me to use the other cash register, took the other customer, and told me why he wouldn't assist me, "I don't like your attitude." I was surprised..and I answered back, "you don't need to like my attitude, but you guys should know how to follow your "OWN PROCESS AND PROCEDURES." (It's ashamed that you employ a person who can't deliver professional service, who needs more training to follow Zara's OWN process!!!) Maybe if I was instructed to go back in line after waiting for the replacement stock, I would've decided then if: 1-it was worth the wait to go back in line again 2-additional wait time for a replacement stock 3-or purchase the shirt I originally lined up for, but live with the poor quality of loose threads on the seams and collar. I would've went back in line, in peace, and not be harassed by your own employee. No wonder, you guys have 1.5stars on YELP! It's embarrassing. If more customers shopped online, you're jeopardizing the dying practice of professional customer service, and corporate could close down the store, and jobs would be on the line. I'm in customer service so I know how it is to properly treat a paying customer.

Embarrassing and unacceptable experience…read more I had a very disappointing experience at Zara on February 6th around 1:05 PM. My husband purchased a men's jacket for $140.93. He shops at Zara often, so this was a normal visit. After paying, we were given our bag and left the store--but the alarm went off. We immediately stopped and cooperated. Instead of handling it professionally, a staff member approached us in a very rude and accusatory way. We went back to the register, where the cashier confirmed we had paid and printed our receipt. Even after that, the same employee continued to raise her voice, called security, and there was even a police officer present. It was extremely embarrassing. People were staring, and we were treated like we had stolen something--even with proof of purchase. It honestly felt like we were being profiled, which made the situation even worse. To top it off, my husband was told he was banned from the store, despite being a loyal customer. I've worked in retail for over 15 years, and this is not how situations like this should be handled. There's a respectful and professional way to approach customers, and this was not it. We still have our receipt, and management should review the cameras from that time. Very disappointing experience. An apology would go a long way.

I've been coming to this place six years. And it's not changed much…read more This place is packed is like sardines in a can. However, if you're willing to sift through out the items might find a few gems. The prices are fair, but to tend to run on the high side. There is definitely an array of goods to rummage through. And through appointment and hand selection of items the store accepts, it makes for quality picked used merchandise. Finally -- it's nice to see that they have a phone number posted now. This business didn't have one connected to anything for awhile. I believe this happened around the time the new owner, Lupee bought Growing Pains. Once I had an appointment and brought some gently used baby items in I was given the option of store credit or money. The store credit being higher. I don't remember if this was before Lupee bought the store. When the phone number for the business went dark I wasn't sure how to make an appointment for bringing my baby things and kids things in. So I started just dropping them off to create space in my home. I realize this isn't the most ideal situation since the items could go to a non profit so I've stopped this. If you're looking to make a little extra cash or store credit this is an ideal place to take your items.

Closed, looks permanently closed. ...it wants me to add more characters. Blah blah blahread more

I usually don't have luck at the other H&M locations in Northern California, especially compared to…read morethe locations in the LA area. This store Nor-Cal location is definitely an exception. This store is packed with lots of variety and great deals. I was so busy in the women's section that I didn't even have a chance to check out the kids section. This is quite unlike me! I'll have to stop by their kids section next time for sure! H&M usually has gorgeous kids clothing that is high quality. My only top for their kids clothing is to keep in mind their sixes run large. I do have to mention that I really appreciate how the cashier gave me a tip on how to get 30% off my purchase for that day. I ended up saving a fortune!

There was a time when I found their clothes low quality and not that appealing. They have to have…read moreexpanded their selection and become a little main mainstream in terms of styling.

Everything is wonderful there I live in Southern California and they are shipping me wonderful…read morethings for my new grandbaby. It's bamboo and very soft.!

Customer service and clothing selection were both really good. Lots of darling accessories too.read more

Great store! This concept makes so much sense--why buy new when you can thrift baby clothes that…read morethey'll only wear a few times before outgrowing them? Even better, you can bring items back to sell once you're done with them (as long as they are in season and current style). The prices are also noticeably lower than many other thrift stores. A few helpful things I learned from the owners: * Bring items that are currently in season * Make sure everything is clean (of course!) * They may not be able to accept everything, since they also purchase items from other sellers They also carry some new clothing and toys. I especially love the Bird & Bean and Dumpling pajamas--I've bought them as gifts for several people. On top of that, they offer books and maternity wear, which makes it a really well-rounded shop. Also lovely local owners that are mamas. Support Local.

High quality spot for pre-loved kids and maternity clothing…read more My daughter found the most adorable jogger set in excellent condition here for a very reasonable price. Whenever she dons it she's showered with compliments. Alameda has a lot of great thrift, consignment, and vintage shops, including more than a couple on this block, so even if you don't strike gold here, you might next door.

Great store with cute kids clothes and good prices.staff was friendly and helpful. Always a nice…read moreshopping experience thank you

Since becoming a mom...this is my favorite place to shop for my kids clothes. Great selection,…read moresuper organized and the staff is always friendly! Great sales too!