My laptop spent too much time at Wild Dog and it did not get repaired. They had all kinds of guesses in the three weeks that they had it. I finally picked it up to bring somewhere else. Handing it over to the second tech shop, I could hear screws moving around. Later found that pieces and software were missing. A horrible experience. They clearly didn't know what they were doing. I doubt the two positive reviews in 2019. Oh, and the front customer area was filthy--lots of dust and dog hair during my many visits to the store. read more

I called in and asked them if they could fix iPhone 6 screen damage. The employee was very unsure of the pricing or even what I was talking about. He originally quoted 120-140, when I finally got him to understand that I have an iPhone 6, he "searched his inventory" for the price and told me it would be 160-180. Why are all of their prices in a range? I even informed him apple does the repair for much less and he replied, "well you should go there." I guess they dont want business? I tried to inquire more but the guy just cut me off and ended the conversation. I dont think I would trust someone as an IT or computer repair specialist that doesnt even now the difference between iPhone models. Very, very unprofessional. read more

I give Mad Dog Computers a big A+ for restoring my eight-year-old Toshiba Laptop from oblivion to full-function. I walked into their shop and expressed my dismay that one of their competitors had rendered my Toshiba inoperable in the course of moving data from it to my brand new HP lap, and that the competitor had also failed to copy hundreds of my word files and my contacts. As a writer with several hundred short stories, a novel, and hundreds of contacts who I post to daily in the balance, I was in panic. In a couple of days, and at a very reasonable price, Mad Dog relieved my considerable anxiety by handing me my good ol' Toshiba, once again in good shape. These guys flat out know what they are doing! A+! read more

Very reliable, great work have solved so many of my problems differently recommend wild dog

Please note that Wild Dog has NOT updated either the website of other information on the revised location. The owner/manager is now operating from his residence located in a residential area east of Highway 1 (Capital Blvd.) north of I540 and is no longer located in Plantation Square at the intersection of Old Wake Forrest and Capital Blvd. As he is operating out of his home and not a shop, be certain to call his phone to assure he is present before making a trip. I think that most people will find the physical arrangement he now uses in his home to be a bit "unnerving" and possibly the response time for completed work will not be as quick as first indicated. Still, he is a very competent technician, and if you can tolerate the generally unprofessional home location, his work is good and his prices are quite reasonable. read more

Wild Dog Computers has always supported me & the company I work with (Sitescapes LLC) for years. They have always been not only respectful, efficient & highly skilled but economical. I have also had a great experience personally because I run a recording studio & Wild Dog Computers has always been my tech support. On top of that, they custom built my state-of-the-art computer I use for recording unlimited audio tracks for artists. I give Wild Dog an "A PLUS PLUS"..... read more

I had a great experience at the shop. Went in to see if they could help me with my Mac Book Pro. Explained that my computer is running very slow lately. The rep working there asked some questions then gave me advise on malware what I should try first before bring it into the shop. His advise was dead on and fixed the problem. I will come back because of the customer service like that. I like the no-frills shop, it usually mean there's not a lot of over head to pay for and need to up sell you on stuff. read more

My husband dropped his laptop and killed the screen. I called several places for quotes to fix this. Wild dog has excellent/competitive prices, and turn around time couldn't have been better. David was very good with getting all the information he needed to order the correct part, and emailed me with updates to let me know when it would arrive. Dennis did the work super fast and I got my computer back the same day the part came in. He was also able to identify another potential issue from the drop, and just told me what to watch out for. Didn't try to push me into fixing that at the same time. Will absolutely use Wild Dog again if the need comes up. read more

My 1st time contacting them was Via email. They replied shortly after they opened. I had an odd fix for them (reattaching a new LCD and ribbon cable on my cars instrument cluster) They told me to bring it in. When I got there I told them what I did and needed. I messed it up pretty bad. They quoted me a price whether they could fix it or not. He explained what he would try and do and call me back when they were finished. Usually places don't call you back. You call them and oh! 'They were just about to call' Yea right. Well on the phone his father ( I believe) said he wasn't able to fix it. I was bummed but had I not botched it so bad in the 1st place I think the news would have been the other way around. When I got there he explained and showed me what they tried to do. Made sense to me. I pulled my wallet out and he said don't worry about it. I told him I don't mind paying something for his time. He didn't want to charge me anything since he couldn't fix it. I was very pleased from when I emailed to picking it up. They are what customer service is all about!!! read more

Mid afternoon or about November 17, 2016, I took 3 laptop computers in to Wild Dog Computer for service/repair - assessment first and work to follow once I'd been advised of the estimates for each. David Lloyd (owner)'s son waited on me, and advised that if I could wait around a couple of hours, that he had nothing on his bench, and he could take a look for me and possibly have one ready to go by the end of the day. Waiting was not possible and it was agreed that he would call me the following day with the estimates for repair. The call never came. I called and was told he hadn't had a chance to get to them yet, but he would call as soon as he could. A week passed, and I called on the next Thursday to inquire. Same response, "We got slammed, I haven't had a chance to look at them yet. I asked again if he would please call me ASAP to let me know $ for servicing & turn around. That was confirmed that, yes, he would. Another week passed, and I called again - same response (please see above). Now we are in to the first week of December. I'd still not heard from them, and placed yet another call. Same response (please see above). Week Three: Now we are in to the second week of December, I'd still not heard from them, and placed yet another call. Same response (please see above). On December 8th (same week), I received notification from my bank that I had an overdraft, with a fee charge of $29, in the amount of 170.80 -- the amount of the check I'd written to cover their asking/sales price for a LOANER computer, which was to get me through (maximum) a few day's time, until I could get my repaired laptops back from them. Both son and Dad (business owner) had agreed that they would hold the check to the side and it would not be presented to my bank. Their WORD was given this was the case. So I called, reasonably upset at the set of circumstances. My computers still were not serviced, and now I had this situation on top of it. I was incredulous that he kept saying, "But you have my computer"... Ummm, but you have 3 of mine that are/were to be serviced. And you weren't to cash that check. The best he would offer was that I needed to drive back to his shop to bring him another check. I was incredulous at the very bad state of affairs and the lack of understanding for the customer's perspective. I explained to him that I could not just drive there - it's 45 minutes from my home and I have a serious leg injury that keeps me from normal activity. Week Four: Now we are into the third week of December. I called again on Monday, the 12th. The phone was put down (I was not put on hold) while they looked around for my computers. Some time elapsed while they checked various areas of their shop, and they were coming up blank as to where my 3 laptops were. Then, I finally heard someone say, "Could they be the computers in the bag on the counter?" So finally, my laptops were found - in the bag I'd brought them in, on the counter where they had not moved from in all of this time, despite the amount of calls over four weeks, despite the promises, despite the bad banking situation, the $29 overdraft fee, and broken word of trust given. The all too familiar conversation thus ensued re. please call to advise $-factor to repair ASAP - "of course" (see above). Week Five: Christmas Week. As calling obviously was getting me nowhere, I waited 'til I had a day that pain level was done, and I just drove there instead of calling. HOPING that I would be told, yes, your computers are ready. No such luck. Add another very unpleasant conversation from the Dad/owner. Whatever I said to him, I was wrong. He made it seem that I was lying. I was not. I reiterated to him how things had played out and was interrupted several times. I finally said to him, "What are we going to do to work this out so that it is satisfactory to both parties?" His response was, "No, beneficial to ME". This is not customer service, not remotely. This is not customer satisfaction, not remotely. This is customer ABUSE (under the above circumstances where the customer is at their absolute mercy). I finally asked him to please get my computers, put them in my bag, and I would be taking them. Well good. No apologies, no offer to make any of this right - nothing. But guess what. Now he could only find two of the laptops. So the hunt down for the third had to ensue. It was finally found by another worker on a back bench - in parts. I was asked if I wanted to take it all put back together - or torn apart...... I left with 2, not 3- I asked for a call (hoping he would calm down and some business sense would return...), that my laptop would be at least put back together, and that a reasonable apology and a fixed computer might have happened (more on that later, below). It is now January 3rd -- a full 9 to 10 business days later. No call. He owes me $350 for the faulty computer (his sales value) or a fully repaired, fully functioning laptop & battery. Plus $29. read more

Wow what a mistake, an expensive one too. An office that's disorganized, unprofessional, and out to take advantage of anyone ignorant enough to let them. I am very dissatisfied and unhappy and will spread the word to anyone that listens. read more

Its so unfortunate that Im having to give so many one star reviews lately but lots of businesses around here have gotten loosey goosey with their customer service lately. I don't know if its the summer or because the economy is picking up some and they feel invincible again or what. Anyway I contacted Wild Dog computers via their website for a particular type of laptop memory for my macbook. They did call me back and said they could order and it would be next day delivery via amazon prime. I asked the price and was told $65, a little high considering its $40 everywhere online but figured I have done business with them in the past and know the owner (or thought I did anyway) and so no matter for me to spend an extra $25 to support a local business. Well yesterday came and went, no phone call, no email, no communication of any kind. His son was also kinda odd on he phone idk if he was distracted or didn't care or what. The whole thing has just been bizarre, why call and waste both our times if you aren't even gonna order the memory? Luckily I was able to get amazon prime free for a month and just ordered the memory last night myself and just had it delivered after no call, no show, no nothing from wild dog computers. I will say for years I have been torn about making a review for this company because the owner David Lloyd seems like a decent enough guy. Though on somedays he is short tempered and flat out rude. His son is a little bit better but not much. There have been time's when I have called and his response was, "what do you want, dude!" In an irritated tone, not hello or how can I help you just straight to what do you want before I even speak. Hey if you are doing so well that you can brush off customers as you please more power to you. Again for years I was torn but after yesterday's brush and culmination of how Ive been spoken to and how others Ive seen be spoken to its time to say something. I know the computer repair game locally is tough which is why I got out of it myself and Im in a new line of work and couldn't be happier. If you are gonna do this line of work though you have to do what you say and stick to your word and not be rude and short. Wish I could give them a higher rating but over the course of several years there have just been too many cons against the few pros Ive gotten from dealing with Wild Dog Computers. read more

I've read the other reviews and definitely think that Dave and Dennis deserve a better rating. I was treated courteously and their prices can't be beat. And if you love dogs as we do, it's worth stopping in just to say hi to the pups. We'll definitely continue to patronize this local business. read more

My son brought his computer in to fix 3 keys that were not working on his laptop. He was told that it will cost around $45-50 by the owner over the phone prior to the visit. We spoke to Jamie who told us that if they could not fix the keys, a new keyboard would be ordered and shipped overnight. After several phones calls over a day and a half to check the status, we were told that it couldn't be fixed and a new keyboard had to be ordered for $185 and it would not arrived until 2 weeks later. That didn't work for us due to my son having to go back to college out of state. We were then told they would have to put the computer back together. That night we received a phone call stating the RAM was missing from the computer and my son was blamed for it. It turns out it was never missing and whoever was putting it back together apparently misplaced it and didn't realize it. (We found this out when we picked up the computer the next day). We then received a phone call the next day to pick up the computer. When we arrived we were given a bill of $75.08 which I didn't understand. Apparently they had trouble putting the computer back together which took 5 hours of labor. Either these people don't know what they are doing or they are totally unprofessional and try to rip people off of their hard earned money. And to make matters worst, the computers USB ports do not work on the right side of the computer which worked perfectly fine when we dropped off. I asked my son to take it back but he refused because he was afraid of them destroying more. If I can give 0 stars I would. My opinion is to stay clear of this place because they are not honest. I rather go to the Geek Squad at Best Buy for at least they are more reputable. read more

After my MSI Laptop died I purchased a high end gaming PC from here: i7 processor, 11GB 1080 Ti graphics card, liquid cooling system, red LEDs - the works. I placed the order on Monday and had it Saturday. The PC is gorgeous, runs like a champ, and I couldn't be happier. There were some minor logistical issues with a couple of the parts and I ended up having to pick it up later than what I was told on Saturday. But in fairness if I wasn't on such a time crunch this wouldn't have been that big of a deal. As far as price goes I ended up spending about $3,500. I priced out the parts on Amazon at around $2,700 and I feel the $800 labor charge coupled with 2 years of hardware support makes it a fair price. They guys here are techies in every since of the word. Its obvious they love computers. I can't speak for their budget builds but if you got the money to go big then they are a good place to consider. read more

I wish I could give them zero stars. Our Dell Computer was broken so we were looking for someone to diagnose it. There is another computer shop nearby which gave $30 diagnosis but when we checked their website, it said free so we went there. They took apart our computer and told us it was fried. It took them 4 days to put the computer back together (which only takes 10 screws). When we went to pick it up we asked if we could use our computer still, they proceeded to lie to us about our computer to try to get us to purchase one of theirs. When we went to leave, they told us we had a $50 charge. When we asked them why, since according to their website it was a free diagnosis, they proceeded to tell us that they needed to take apart the computer. When someone in my party mentioned that it would of been cheaper to go to the other place, they told us that the other place wouldn't of done all that they had.... Take apart a computer? read more