If you use this business make sure you take pictures of your wheels and tires. Took a tire in for…read morerepair and wheel was damaged during the repair. They claimed we could not prove it was them so they would not pay to fix the damage!

I had a polar opposite experience from the previous review. Came in at closing, they put three guys…read moreon my rig found the pin hole in my tire got it fixed and got me back in the road in no time. They were very kind and referred to me as sir. I'll Be buying all of my tires from here from now on! Lubbock is lucky to have a local place like this.

Danny did a DOD delete on my 2018 Escalade. He did an awesome job and the price was right !!!!read more

This guys are pretty straight forward and get the job done might take awhile but they make sure…read moreit's done correctly

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

Been there about 6 months ago and breaks squealed in front they told me I need to new rotors and…read morepads for back did them and they told me front pads were good just needed to do front again if wanted stop squeal cause rotors not turned. I know you don't need to do that ever time you do a break job. Very expensive and took way too long.

These guys are great. They do what they say and on time. Will be going back. Highly recommended.read more

Love the rims we bought. The next day we had to bring the car back because the wheel weights fell…read moreoff. They redid the next day. Just found out it happened again.

This is the place to go for rims and tires. First of all Ruben is amazing. He makes sure you're…read moretaken care of. He puts customers first. Me and my husband are current customers we love it here. You won't be disappointed. :)

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

Came in from out of town and my power steering pump had an issue. We needed to get to Fort Hood TX…read morethe next day for the birth of our Grandson. Rocky was great. He told me if I got it in he could fix it that day. He actually stayed open late to make sure our 2008 Chevy 2500HD was ready for the trip the following day. I asked him why he stayed open and he told me "I told you I would get your truck done and that's what I did". What a great work ethic that you just don't see much anymore. My father used to say "a man's only as good as his word". Rocky lives that. Erin his wife was equally as great and cut this Navy retiree a couple breaks. Mom and Pop place that does quality work and are good honest people. We got to Fort Hood the next day and we're present for the birth of our grandson Zackary and we owe it all to Rocky and Erin. Thanks a bunch. Highly recommended.

I do not recommend this car shop at all. Here is my review from google and their disrespectful…read moreresponse. My review has now somehow "disappeared" so that only 5 star reviews will show for them.

I can't urge others to avoid this place enough. I'm out $1,000 because of them. To make a long…read morestory short, they charged me $700 for a power steering pump, which turned out faulty after two weeks. I took it back because it had a warranty. I lived off of Ubers for 3 weeks while they lied about how long it would take to get the second replacement. Then, that second replacement pump turned out faulty after another two weeks. I hope that this was incompetence and not crookedness... though I think that's wishful thinking. Additionally, one of my Uber drivers during this process told me that his dad had a similar issue. They messed up his car worse than before he took it in.

Had a heater hose problem - he fixed it extremely fast. Great guy to work with…read more They repaired my a/c - they had numerous problems to tend with. 2 leaks in the a/c- debris and dust inside the cab. Monkey Mike fixed them all. I am very satisfied.