I visited here with a group of 6 people. Although the food was delicious and menu was varied, there were some big issues with the service. We made a reservation for 7pm. When we arrived, nobody greeted us, so we went past the bar and over to the area with a sign that said Please Wait to be Seated and poked our head around the corner to see if there was anyone to help us. The bartender barked at us something to the effect of "You can't go in there"...to which we replied, we have a reservation for 7pm. She checked her list and said "you can sit here and wait for your server" and pointed to a table with 4 chairs next to the bar. We were a group of 6. Right behind us a group of 6 others were seated next to us waiting for their table too. One of us was left standing and waiting. After about 10 minutes, someone came over and gave us menus and said they could take our drink order. I asked if we were going to be seated at our table in the restaurant portion and she said yes, but we're running a bit behind so we will take your drink order here. A few minutes later someone came and took our drink order, then asked if we wanted to order our food. I looked at her confused and asked again if we could be seated at our table rather than here at the bar. She said "that's how we do it, we take your drink order and food order here." So we looked at the menu and she said she would return shortly. 15 minutes later, we were still waiting. I went to the bar and asked if we could order, it was 7:35 and we still had not been seated at our table. Our server came over, took our order at the bar table, then walked us to our table. It was a LONG wait. There were plenty of empty tables when we got in to the restaurant portion, so we were confused about why it had taken so long. There were only two other tables being served. On the table was a small relish plate, along with 4 plates for us put the food on. Then came the bread basket. There were 2 pitchers of water on the table and no water glasses. I asked someone who was setting up other tables for 6 water glasses and two more plates for bread. She looked confused, and brought over 2 bowls. I asked again for water glasses and plates for the 2 of us that didn't have any plates. A server brought those a few minutes later. At about 7:50. Again, our reservation was for 7pm. Around 8:15 the food finally came. And it was delicious. The only issue was that the appetizers came out after the entrees, which could have been because two of our party ordered appetizers for their meals, so I can't really blame them for trying to time the apps with the entrees. But it was a long wait for them to come to the table. After we were served the food, everything else we needed, we had to ask for. For example, we wanted more wine. We had to flag down the wait staff--there was no checking in after food arrived. Another member of our party wanted another beer. He tried to flag down a waitress, and was unable to get her attention. He went to the bar and it was busy, so he came back to the table and we finally got our waitress' attention to order it. For the prices of the food, we expected much better table service. We spoke to some of the wait staff during the evening and everyone was was friendly and kind, but we were left very confused about the long wait for the table and the lack of communication about how things worked there. Overall, we loved the food and the ambience, but felt they need to work on communicating and checking in better with the diners. read more
