A+ Experience for sure! Father's Day is going to be amazing thanks to Nick at Wildwood Music Co. (And Sam, the dope customer was super rad too!) Nick took the time to help pick out some really perfect items for my musically gifted father who is an Legend in Upstate, NY. He doesn't need much from me but personal items like Wildwood pics and some quality guitar polish will really mean alot to him. Special Shout to Nick for for making my 3rd trip to Arcata enjoyable and welcoming. I noticed the shop is fully stocked with instruments and that's a big deal as the pandemic really wiped some places out with an increase in demand. I strongly encourage you guys to check this place out. Side note- I'd really love to buy a Wildwood Music Co. T-shirts so I hope they will consider bringing in some cool store merch. Maybe se hats or stickers too! Thanks Nick and that random guy Sam who was super chill too! read more

Wildwood Music Co - Musical Instruments & Teachers Near Me - Arcata, California

Took my guitar in for an intonation. They did an absolutely amazing job, I could hear the difference immediately. I also wasn't able to pick it up for a few days after and they were so nice about it. Will be bringing my bass and other guitar by soon. Just really great all around read more

These guys are great. I wanted to get new Martin from a local source and they helped me the whole way. Very responsive and knowledgeable. Matched prices I found online and got me set up. I'm in love with my 000-16gt. I needed my pickup installed and they also pointed me in the right direction for that job as well. All smiles. read more

incredible selection, kind staff that really know what they're talking about and willing to help in any way they can. super impressed

Decent shop. Prices are OK for Humboldt. My only complaint is one that I've had with this shop for at least a decade: the employees. They're inattentive and generally unhelpful. It's not that they're not polite. They are. They just have little patience for beginners, seem to roll their eyes at having to answer questions, and rarely even greet you as you walk through the door. They seem as though they're really just there to sit behind the counter and play with the instruments. In the 10+ years I've been going to this shop, I've never once had an employee come out from behind the counter unless I've gone and asked them for help, and even then they'll ask followup questions before they actually stand-up to see if there's a way they can answer your question without moving. I'm giving the place 3 stars because for the size of the shop the selection is good, and the prices aren't bad. Heck, I've bought LP bongos, a Marshal amp, a nameless electric violin and a Martin guitar from them over the years, and I still go back despite the odd and/or nonexistent service. There are music shops in the area that are better overall, but Wildwood has a unique selection that you wont find in other shops in the area, so don't discount them just because of the service. Just bring a friend with you that knows what they're doing. read more

Brought my old guitar in to get the strings replaced and a tune up. The guys in there were very friendly and helpful and very laid back. Total it cost me about 18 bucks to get my guitar tuned up and I will return when it needs another. Great and speedy service! read more

this is a great local music shop! although its a smallish shop they always have a decent selection of amps and guitars, lots of acoustics, drums and pretty quick turnover of consignment items. ive sold a few things there. always helpful in helping fix a guitar right there if its easy or referring you to someone. not a guitar center so no megastore, but they will order anything you need right there for no charge. employees knowlegable if you ask them something, local flyers put up, lesson referrals... read more

This place has the BEST customer service. This is the second time I went to this store. I asked to get my hurdy gurdy tuned, not even planning to spend any money and they did it for free. They even replace a string I didn't even know was missing. Guitar Center threw me out! I will always go here when I need my exotic instruments tuned. read more

UPDATE: in response to owner's latest comment. While it is true that the owner did recommend against making the alteration, I asked if he would do it anyway as I was advised by my instructor to give it a go. This owner has a little difficulty understanding why I might be a little upset. I contacted the sales staff five times for customer service also with questions as I was learning my way around the instrument. I made three calls and two trips to the store. Without going into detail, suffice (it) to say that the overall experience was less than pleasant and frustrating let alone the degrading tone directed toward me. Obviously, this owner and I see this from a 180° difference, so from this moment on this is my last communication with or regarding Wildwood music company. read more

Went in one day to shop a violin. Service was nominal. Next day, I returned to buy. Same staff, worse service. Guy handed me violin and went to back room for 20 minutes. The other 2 staff were sitting, chatting having a great time. I stood in front of the, 5-10 minutes later one asked if I needed help. He joked and said he couldn't get up from his chair, poor timing for a joke. Eventually I decided to buy online because the service is better. They're nice people, and not afraid to give you a free pick, other then that they're nearly useless. They must not be fealing the financial stress that the rest of the world is experiencing right now. read more

This place has the WORST customer service. This is the second time I went to this store. The first time was to buy flash cards to learn how to read music. There was no recommendation other than: "uuuuuuuuh, wellllllll, uuuuuuuuuh" I said, just give me the most popular ones. Okay, done with that visit. Visit number two, today, I brought in the hand harp i just bought at a garage sale. I come into the store, no one says hi or looks up from the computer. There is a girl showing one of the boys (they seem to be the age of a man but with the demeanor of an awkward 13 year old boy) how to play the pan flute as I stand there looking back and forth at the two employees while no one bothers to acknowledge me. I walk between the girls playing pan flute at the front, they didn't bother to make room for me to walk through they were so enthralled in their own musical talent. I stand at the counter where the second employee is sitting at a computer. I wait, wait, wait, and finally, "oh, uh". I took the chance and placed my hand harp on the counter and he looks at it like he's never seen an instrument before. I said its a hand harp, can you tune it? He seemed stumped but fumbled around behind him and came back with a tightening tool and said, "uh, i don't even know what to tune this in". Then the phone rang. He picked it up, didn't excuse himself from our conversation and walked away talking. I waited, texted some people then just picked up my hand harp and left. I will never EVER go back to this store. I will make sure to tell all my musician friends about the low social and musical l iq of the employees and recommend that no one EVER bring their money to this store again. read more

I have been patronizing Wildwood music since the 1980;s,and have always felt at help.The service is 1,0000 percent,The staff is very helpful,and besides,i know all of them.... read more