Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

Bors Pros Roofing recently put on a new garage roof and gutters for me. The estimate I received was…read morecomplete and explained what work was to be done. Once signed the work began within 2 weeks and was completed in one day. The new garage roof and gutters look great! Thanks Peter and Bors Pros workers for a job well done!

We just had a new roof install completed today. Pete and his crew did an outstanding job. Pete…read morereally listens to his customers likes and needs. He was able to explain the process, give a time frame that they adhered to with a really great product and a very good price. They all did an amazing job keeping our property cleaned up as they went. It turned out above and beyond what we hoped for. We feel so confident knowing we now have a top of the line roof and it looks beautiful too. Thank you to all at Bors. There are many roofers out there but if you are looking for a great roof at a great price with an outstanding company then check out Bors. TY for a superior job.

We recently had our addition roof completed by Home Improvement Center, and we couldn't be happier…read morewith the entire experience. From start to finish, their team was professional, reliable, and incredibly detail-oriented. The crew showed up on time each day, worked efficiently, and kept the work area clean and organized throughout the project. The quality of the roofing work is outstanding--it blends seamlessly with the rest of our home and looks fantastic. You can really tell they take pride in their craftsmanship. Everything was completed on schedule, and there were no surprises along the way. If you're looking for a trustworthy company that delivers excellent results, I highly recommend Home Improvement Center. We will definitely be using them again for future projects! Thank you !

i would highly recommend Home Improvement for roofing and siding. I had Josh come out for a quote…read more(one of 5 that i got) they were not the cheapest nor were they the most expensive. Josh was knowledgeable and pleasant. He was also the only one to point out to me the 2 layers of siding on my home (there was old wood shake under the existing vinyl). I liked everything about the way he did business, so I went with them. The roofing was done in 1 day and the team of 13 guys he had was efficient clean and very pleasant. A Lead showed up for the delivery of the roofing to make sure it was properly placed to protect my driveway. The team that came to do the siding was just as good. They all seemed very happy to be at their jobs and just did a fantastic job. I had all the windows and doors rewrapped and had all new gutters. My wife and I couldn't be happier.

They fixed some of my gutters that were improperly installed and replaced another gutter. Also did…read moresome other small fix ups, excellent work at a fair price!

Called for an estimate and was very politely given a dae. Gentlemen showed up in a timely matter…read moreand got up on the roof and let me know the problem and how they would fix it. I had a flat porch roof and it had water damage and rotting wood. Gave me a quick date to repair and I believe a fair price. I had 7 other estimates. They did an excellent job and roof looks great. They took pictures of their work in progression which was helpful to understand what they did. I would highly recommend them. Also they were respectful of my property and cleaned up all debris

Called Delroy for service due to a leak in the first floor apartment, originating from the 2 floor…read moredeck/porch. Service was rendered in a timely fashion, however it seems the job was rushed and the guys weren't as knowledgeable about the issue as they led on. There was gooey puddy slapped on as finishing touches which looked unprofessional. Everytime it rains there is a standing puddle of water sitting on the porch in which Delroy and his brother agreed to come fix, to which they never returned to correct the job after months of chasing. The water should have a way to drain from the porch not sit and collect. Very disappointed in the work would not recommend.

These folks were top notch from start to finish! From the…read moreinitial estimate until final clean up they were a pleasure to deal with. I have recommended them to several friends and all of them were very pleased with them! They are a busy company so I did have to wait about six weeks for my installation but they were worth the wait!

Aerial Roofing did our roof in December 2021. They took about 8 hours to do our 3050 sq ft roof…read more Everything was done in one day with a double sized crew in view of weather and time constraints (we were to travel). Not only did they do a fantastic job, they found an excellent company who removed and re-installed our 22 solar panels before the work was done and after the roof work. The work was done at a price point of about $16,700, which was less than half of what W C Rott quoted. Steve Eglin was absolutely incredible. Our roof looks terrific and is expected to hold up for decades. I recommend these guys highly. There is no reason to find any other company to do your roofing work if Aerial is available to do it for you.

Real Concrete install my stamped patio in 2021. It still looks brand new. Since then I have used…read morethem for other projects. I trust them totally; they never disappoint. Today Matt and his crew installed a pad for a soon-to-be-delivered 10 x 16 shed. The guys were great: friendly, professional and meticulous as ever. If you need concrete work, I urge you to contact Real Help for the absolute best results.

Have used them multiple times including the original concrete work. Great company! Highly…read morerecommend them!!

We had a decommissioned C-Band satellite dish on our roof for 36 years. When we noticed that leaks…read morewere beginning to appear it was decided that it was time to remove it I contacted several roofing companies and only Buffalo's Best appeared. During a literal downpour the gentleman inspected the situation and gave us a reasonable quote of $1,200. We signed the contract knowing that the job scheduling would be unpredictable since this situation is dependant on weather On the date the work was done, we received a notification call about 30 minutes before arrival. 3 men arrived and immediately got to work. It took about an hour for the job to be completed. All of the refuse from the job was picked up, leaving no evidence that they were ever on site. The gentlemen were professional and very friendly. Before starting they explained exactly what they were going to do. My only problem was the 30 minute notice. A little more time would have been better but it doesn't impact the job. This is a great company to deal with.

They damaged our brand new shrubs on the front of the house after being told be careful around…read morethem. When asked if they would replace them they said read your contract. No coverage. Also didn't put the heat race back up after replacing a section of gutter.