After several years of successful rentals with another company, we decided to explore other options…read moreto boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing.

The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection…read moreof the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies.

As a homeowner paying HOA fees my experience is that Baldwin website is extremely confusing and…read moreunclear as far as billing goes and does not clearly reflect what specific monthly dues have been paid and which specific next monthly payment is due. Stating the name of a month seems elementary! If not very careful you will end up paying unfair penalty fees. Also understanding their automatic pay system which uses terms like " pull date" is very confusing and unclear as to how to properly set it up.

Stay away from this company at all costs! Employees are incompetent. Experienced several issues…read moreover the course of 6 months since engaging with them that has cost me time and money. Tried resolving with the president David Hitch but he didn't take any of the issues seriously. If you value your money, time, or sanity you will find a different company to work with.

I checked into one of their properties in Asheville, NC and had a service issue with one of their…read moreproperties bathrooms. I reported the issue immediately, didn't hear from them even though they have a 24 hour managed phone line. the next day I called and emailed again, i was told the issue would be resolved by 7pm. I arrived back to the property at 7:30 to still have to the problem not resolved. Called and emailed again... after 18 hours still not reply so I called and emailed again. If you decide to book with them beware that if you have an issue it won't get resolved.

We have booked vacation rentals in Asheville for many years, and many of those have been managed by…read moreTowns Property Management. However, our current experience is a nightmare, and we haven't even arrived at the rental yet. Towns has decided they will no longer let you pay through VRBO. You have to pay outside of VRBO with a difficult-to-use service and have to pay an additional 3% fee to use the difficult-to-use service. We tried to reach them twice during business hours without success and finally called the "emergency" number, left a message, and received a call. Unless you like getting ripped off and spending a lot of time and aggravation booking a vacation rental, steer clear of any properties managed by Towns Property Management.

This company is very poorly managed. They are very difficult to get into contact with and do not…read morerespond to maintenance requests in a timely manner. I basically had to harass my property manager for one dehumidifier for our serious mold issues and was then told by the property owner to use "elbow grease" to resolve it. After an insurance adjuster, a plumber, and a contractor visited the property, the contractor (right in front of me) ripped off a piece of the rotten subfloor and said he could push his fingers through the wood. There was no exterior wall insulation, letting in wind and the elements regularly. In the 18 months I lived at the rental, I saw maybe two employees. I even visited their Arden office and not a single employee was present. My property manager refused to refund me the money for the total days my door was unable to even shut fully following a break in, even after I sent in the police report. They raised my rent by $30 a month after I had already reported the mold issues. If you're a renter in Asheville or NC, stay far away from this company and go for a bigger property management group. I've never seen this amount of dysfunction from a renter in my life.

One of the best rental agencies we've ever used. My mom has been a tenant for the past 5 years and…read moreit's been a smooth experience. Management is very attentive to your needs. We recommend TOR if you need a need a company concerned about your needs.

This has been a great place to live. I highly recommend living here. Beautiful location…read moreoverlooking the French Broad river. There's walking paths and a big fenced in dog park. The management is great and it is very well maintained. Easy access to highway 26 gets is to downtown Asheville in ten minutes. I can't believe that anyone would give it less than five stars!

I would leave 10 stars if I could!…read more The Aventine is an amazing place to live. We recently purchased a home, and we were genuinely sad to leave such a wonderful community and staff. Sierra and Zach are the icing on the cake--they consistently go above and beyond and truly care about the residents. If you're considering renting here, don't hesitate. I can confidently say you won't regret it. The Aventine has been a fantastic place to call home, and we're grateful for the experience!

My experience during my 15-month lease here was an absolute nightmare from beginning to end. I…read moregenuinely do not even know where to start because every time I thought things couldn't get worse, they somehow did. First I was wrongfully given an unauthorized roommate notice by property manager Rod Senate, who chose to believe random residents over me about what was happening inside my own apartment without even listening to my side. From that point on, I felt completely dismissed and ignored no matter how serious the issues became. Then came the rodents. At first I thought I had a leak in my ceiling, but it turned out to be rodent urine leaking through. Maintenance came, set a couple traps, caught two rodents, and then basically acted like the problem was solved while I continued living in disgusting conditions. Nothing meaningful was ever done. I fought tooth and nail trying to get someone to care. Pest control workers themselves told me how unsanitary and unacceptable it was to be living like this. The health department couldn't even fully investigate because they weren't allowed attic access. Imagine being trapped in a situation where everyone acknowledges how bad it is, yet nobody actually helps you. On top of all of that, maintenance worker Tony sexually harassed me throughout the time I lived there. Eventually he was fired because there were other allegations against him too, which only confirmed that I was not imagining any of it. It is honestly disturbing how long this behavior was allowed to continue before action was finally taken. I later learned the rodents had completely destroyed the insulation in my ceiling, meaning I was basically paying to heat and cool the outside. My electric bills were ridiculous, and when I asked for help or compensation, I was told to "call Duke." That was it. No accountability. No concern. Nothing. This place is absolutely horrendous, and honestly so is every property connected to Pegasus. I have never felt so helpless, ignored, taken advantage of, and exhausted in my life. If you are a young woman especially, do not sign here. They allow dangerous situations to continue even after they are reported, and they make you feel like you are the problem for asking for basic safety and livable conditions.

Be aware of this company and complex. I lived here for 3 years and management always acts nice but…read morethey do not care at all about you. I recently moved out 2 months ago, never missed a payment. Without any notice, no phone call, no email after moving out after paying repair charges (which don't get me started we're all false) this company gave it to debt collector. I even gave them a forwarding address after moving out. Now my credit is affected. All it would have taken was this complex to call me once after moving out. But no they didn't and pushed me straight to debt collector and hurt me Over false charges. This should be illegal. Stay away is my advice. There are plenty of complexes on this road that are better priced and better management. This company will screw you....

I agree with the other poor review. Hardly anyone to address concerns and heaven forbid you have…read morean emergency. I was given no time to walk through the property before I rented the house and it was less than clean. This agent is terrible.

I would like to express how easy it was to work with Clay concerning our recent rental search. Clay…read morehelped us out of a situation with the utmost professionalism and concern. It was great to have someone to listen and work with us. Good group to be associated with!

Worst experience as a tenant ever! Phyllis comes off as very rude, and I honestly don't think she…read moremeans to 90% of the time, but she should NOT be the face of the company. She also kicked out three trans women from a house in Asheville which is not a good look no matter the circumstance. Her only saving grace is that she gave us two months extra to find a new place as the market was horrible. Now is she part of the reason why the market was horrible? I don't know, maybe you can ask the $650 rent increase to the new listing price she posted on the same house.

I worked with CPM's Riverview apartment and my dealings with CPM have been very positive with no…read morecomplaints. Phyllis has been easy to work with with and always cooperative.

We've had nothing but positive interactions with the team at PMI Blue Ridge. They communicate well…read moreand provide top-notch service. Good value as well, as their pricing is more than inline with their competitors. They use industry leading software to provide excellent service and support. Highly recommended.

Nothing but great experiences with the team at PMI Blue Ridge. Professional and courteous service!read more

Horrendous service. I would think long and hard about renting a property from this company. Hey…read moreguys, I have something serious here. Hey guys. Two weeks later--" has the repair company called you yet?" Over and over again. Just a crappy rental company. I have rented a house with them for four years. Compare that with Leslie and Associates--I rented from them for years as well. That company provides amazing service.