Those slumlords that screwed everybody over during the hurricane and still charged rent? Yup this…read moreis the one. I don't know a single person who rents from this "company" that has anything positive to say. Every time you get a hold of her she sounds drunk or like she just woke up, and then her solution to every electrical or plumbing problem is to send her college age son to fix. My favorite memory of Denise is when I told her I would have to abandon the property as it poured water through the ceiling inside after the hurricane and she told me to "leave the fridge open" so there wouldn't be a smell. She's a drunk lol

We can't say enough about Denise and her professionalism. She helped us move our family to…read moreAsheville from another state. She worked as our agent and was very respectful of a tenants' rights. We never had to wait for a repair more than a day or two....unheard of in rental property management situations. Denise is kind, helpful, conscientious and certainly, the best we've had the opportunity to encounter.

Requiring a year's worth of rent? That's absolutely disgusting btw. When people are most vulnerable…read moreduring a pandemic? Wow. How heartless can you be, where's your humanity? Not very surprised though, I am a previous renter with WNC. My apartment had endless issues. Constant brown water through the kitchen sink and sometimes the bathroom. toilet was broken for about 3 weeks before they decided to fix it..the first time. Cockroaches ALL over my front hallway which would eventually make their way into the apartment. Constantly recieved text messages that I Was not allowed to have my "visitors" (my black and Latino friends btw) in the building past 7pm. " I hope your homies are not at the building right now, it's after 7" was one of the texts. Never received any messages when my white friends were over.. It's disgusting. STAY AWAY

WNC Property Management and Simon Tisman have been a pleasure to work with--highly responsive and…read moreprofessional since the initial consultation of how to make our house rentable. Simon gave specific recommendations, took great pictures, posted on all rental platforms and found quality tenants quickly. Simon communicates very well and handles all issues promptly and professionally. WNC Property Management is well worth the management fees and peace of mind that your property is in good hands. I highly recommend them.

We moved across country and had a weekend to find our rental home in 2012. While we were shocked at…read morethe rental rates and condition of many homes in the area we were glad to find The Bayshore Company. They had two properties that met our criteria and luckily we found the perfect spot with an amazing view outside the city of Asheville. The paperwork while detailed, is there to protect their owner's investment. They do have a thorough process in determining if leasee will be make a good tenant, so be prepared. We leased from them for two years before moving to SC with no issues. They were even able to neogiate with the owner, new carpeting before we moved in. During our time there they also got consent from owner to replace both the dishwasher and range. They always addressed any repair or home concerns promptly and sent out polite service people when work was required. They even recommended a terrific lawn guy who made the trek up our gravel road to cut our steep lawn at a reasonable rate. Treat them with respect and I think you will receive it in return.

I cannot even begin to describe the disgust I feel towards this company and how much they lie esp…read moreWanda. She told me at move in my apt had just been painted and carpet cleaned. They pay Mexicans to come in and wipe the walls down. First time I vacuum my brand new vacuum was completely full. Then now I am abt to leave and I get emailed these move out instructions which are bogus. I have to literally do their job to get my deposit back. When it wasn't even done when I moved in. Do not rent from them! See attached letter below!

I checked into one of their properties in Asheville, NC and had a service issue with one of their…read moreproperties bathrooms. I reported the issue immediately, didn't hear from them even though they have a 24 hour managed phone line. the next day I called and emailed again, i was told the issue would be resolved by 7pm. I arrived back to the property at 7:30 to still have to the problem not resolved. Called and emailed again... after 18 hours still not reply so I called and emailed again. If you decide to book with them beware that if you have an issue it won't get resolved.

We have booked vacation rentals in Asheville for many years, and many of those have been managed by…read moreTowns Property Management. However, our current experience is a nightmare, and we haven't even arrived at the rental yet. Towns has decided they will no longer let you pay through VRBO. You have to pay outside of VRBO with a difficult-to-use service and have to pay an additional 3% fee to use the difficult-to-use service. We tried to reach them twice during business hours without success and finally called the "emergency" number, left a message, and received a call. Unless you like getting ripped off and spending a lot of time and aggravation booking a vacation rental, steer clear of any properties managed by Towns Property Management.

My experience with Mary Love, as my buyer's agent, was very enjoyable and successful. One year ago…read moreI wanted a second home in the Asheville area, and I had been looking, off and on, for 2 years. When I switched to Mary for my agent, I quickly found a home that met my needs and am happily living there today. Mary Love listened to what I wanted and targeted our search toward just those types of properties in my price range. We looked at several homes together, and when we found the one that was right, she and her team handled the negotiations, the arrangements for inspections, and the closing details very well. Since buying, she has provided me with referrals for service people, whenever I request it; as an example, I just saved 50% on my homeowner's insurance using her insurance agency recommendation. I would recommend Mary Love to others, especially those wanting a "green" home or real estate, and I would use her services as a real estate agent again.

Great Realtor! She knows the local market, is a seasoned professional, has great negotiating…read moreskills, is a leader in the Green Building Industry and recently was awarded the National Association of Realtors Green award. She is dedicated to her clients and will help you buy or sell your home or land.

Black Bear Rentals and Leanne Bannerman managed our three properties without issue for about a…read moreyear, but problems arose when a tenant broke her lease early. Ms. Bannerman gave conflicting advice and handled this lease termination differently than a prior one on another property of ours. When we asked for clarification, communication broke down and she told us we were welcome to move our properties to another company if we didn't want to follow her advice. When we agreed, she became aggressive and unwilling to work through a reasonable termination of our contracts. She then said she would discount the termination fee only if we signed an agreement promising not to share our experience publicly or file a claim with the North Carolina Real Estate Commission. When we refused, she ended our management agreements early, kept thousands in rent after breaking the contract, and left us to take over three properties with only a few hours' notice. Although the NCREC found no technical rule violations in our claim, Leanne's refusal to communicate clearly, her aggressive approach, and her failure to work through a difficult situation in a professional manner highlighted serious concerns about her reliability and accountability as a property manager. I do not recommend this company, as the professionalism and integrity we expected were not present when it mattered most.

When I moved in it was just after Covid 19 hit. I picked this home off zillow bc Gretchen, the…read morewoman showing the rentals, was so personable and friendly. I absolutely wanted to rent from someone who was considerate and authentic. Plus, I really like bears. However, the second I signed the lease, she disappeared and LeeAnn, the owner, was my primary point of communication. From the first convo she was so flippant and rude I eventually mentioned it and she said that my application- along with my soon-to-be-ex husband's- was "abnormal" and made her tense. This was likely bc I had lost my job from covid. Very unprofessional from the start. For the high rent, and the fact that I was her client, I expected much more and tried to always give her an opportunity to change her tone. The pros: It was in Montford, a great neighborhood. The home was cute with little details. The cons. The fridge was broke over a MONTH before it was replaced. Bills were always high. A large pipe in the basement BURST spewing water everywhere. The washing machine broke. The toilets constantly ran. Lots of bugs from all cracks. I had the feeling that the place had not been inspected prior to move in. One woman on the team said this is what happens when you rent an old home. As someone who has lived in 27 towns in 4 countries, I can assure you that is BS. There were lots of holes in the walls, dust and cobwebs in all the corners and all over the basement. I spent 2 hours cleaning upon moving in, just to try to make it feel fresher. Fast forward to not even a year later, I was emailed a notice: the landlords had decided to move back into their home this year and I would be on a mo to mo starting in May that would soon lead to a 30-day notice. This is perfectly legal so why is this an issue? Bc I was not given any warning prior to moving XC during a pandemic. When I mentioned all this Lee Ann snapped "I am not at liberty to discuss the owner's plan with prospective tenants unless directed to do so by the owner which in this case I was not.  Not a shred of empathy for the circumstances, and even supercilious about her deceit. When I moved out I cleaned it THEN paid $220 to have a thorough professional clean from MaidPro. They had a checklist, and I took pics of every room. LeeAnn said: "Our cleaners completed the following: Cleaned all cobwebs and pet hair  throughout upper level of the house .- there was still an abundance of both when we arrived Cleaned ceiling fans and globes on all lights that were accessible Steam cleaned all doors and trim removing grime, fingerprints, etc. Cleaned walls Steam Cleaned all window sills. Cleaned all inside windows. Steam Cleaned all baseboards Steam Cleaned bathroom and removed mold from jets in tub Cleaned refrigerator and stove Cleaned inside and outside of kitchen and bathroom cabinets Cleaned roll out vent walls removing leaves, mud, cobwebs and cleaned floor on sunporch Sweep and cleaned cobwebs and pet hair from basement" MaidPro said: "On May 26th our Pros did a top to bottom move out clean which included the inside of the fridge. You can go to this link to see our standard 49-Point cleaning checklist. Attached you will see images that were taken by you after the cleaning we provided on May 26th. Hopefully Black Bear Rentals will see that a standard move-out clean was fulfilled. It is not standard MaidPro or move-out cleaning practice to "steam clean" doors/trim/window sills/baseboards. We wiped down all baseboards, window sills, doors and spot checked the walls with non-harsh methods by using cleaning solution and micro fiber rags to get all dust and grime off those areas. Furthermore, from the pictures there is no evidence of "abundance" of cobwebs and pet hair..." Bottom line: I was a single mom mowing the massive lawn, weeding, sweeping daily, scrubbing, getting the place immaculate even though their were always broken appliances and issues and regardless of the fact that I LEFT IT IN BETTER SHAPE THAN I FOUND IT they screwed me. They're the scum of thee earth, or AVL at least. Super surprised by any good reviews here (family and rich home owners who live in Florida maybe?) I have met 2 other people in town RANDOMLY who rented from BB and they were not happy. One said, "Lee Ann is pathologically toxic, with no remorse, no awareness of others, obsessed with her and her company's image". Yikes. Hope she enjoys leaving a catty response to this review, because I'm out of that swamp, so could care less.

Carolina was very professional and diligent in the service she provided. She took the time and…read moreeffort to find the right place for me.

This is the absolute worst place to have your property managed. I have owned properties for many…read moreyears. In New York City I have always been responsive to my tenants needs and concerns. I wish i could say the same for this company. I moved to Californian and intrusted my property to them. I signed a contract with them to manage my property in July 2013 and i had to end it in March 2014... Due to very very very poor communication horrible advertising and very poor lack luster maintenance. Which cost me by the way in the amount of almost a thousand dollars. Does it really cost that much to call the gas company to get a refill on your tank sweep the house and provide lawn care. In the 8 months in there care....They showed no true interests in showing the place almost never contacted me on any follow ups on how the place is doing or if any repairs are needed ....I had a water pipe that burst in the basement...Would you believe the alarm company called before they did...and that happen in Jan 2014 and the pipe was never fixed.For 2 and half months the house was left with a broken pipe. And could not be rented..SHAMEFUL!!! I had to hear about this from another rental company i had to hire instead... And that company manged to find me a renter within 2 weeks and for the amount of rent i asked for. The place would've been rented immediately by now. Asheville Property Management left my house neglected and in need of repair. I mean come on how hard is to rent a house with 3 bedrooms 3 bathrooms a finished basement with slate flooring and hot tub.....Apparently it was down right impossible for them.... So if you want to waste your time and lose close to 17.000 thousand dollars in rent and maintenance fees and damages to your property then this is the place for you. But i wouldn't recommend it. If you value your property then please i urge you DO not go with them. This company is down right shameful

I moved to Asheville one year ago and rented a place managed by this group. Whenever there was an…read moreissue, they were always quick to respond. Emergencies were resolved immediately and non-emergencies in a very timely manner. If I owned a place that I needed a property manager for, I would hire them in a heart beat.

What a tremendous group of people! They have been exceptionally helpful and understanding- and have…read moredone nothing but be there for me when I need them. Hunting for an apartment can be impossible in Asheville- but City Real Estate made it easy. They also have worked with several friends of mine to find their dream home. I cannot recommend them highly enough.

I've lived in a condominium community managed by Baldwin Real Estate for a little over 9 years now,…read moreand have had nothing but great experiences with everyone I've interacted with there. Every need has been met quickly and efficiently, by friendly and professional staff. Highly recommend.

As a homeowner paying HOA fees my experience is that Baldwin website is extremely confusing and…read moreunclear as far as billing goes and does not clearly reflect what specific monthly dues have been paid and which specific next monthly payment is due. Stating the name of a month seems elementary! If not very careful you will end up paying unfair penalty fees. Also understanding their automatic pay system which uses terms like " pull date" is very confusing and unclear as to how to properly set it up.