After a bad experience two years ago with an optometrist in Mt Shasta I went to Dr Horn. I can see…read moreagain. I'd been walking around for two years with the wrong prescription. Dr Horn was quick and cordial. The staff is efficient. And quite jolly. Five stars.

This review is long over due since I had the glasses done last summer/fall! But, Needed glasses and…read moreprescription updated... I do not like going to OD offices normally.... but my opinion has changed through Dr Horns office and staff! Not only is he fast and efficient, he is kind and respectful. His staff was very efficient and friendly. I was in and out in record time with new glasses ordered! I was delighted when they came in earlier than estimated also... now in the past I've had difficulty getting use to new glasses (trifocals). However it seemed that the transition was quicker and easier. I'm doing well with new set and looking to have my other glass lens updated. Prices were reasonable also!

Staff here can come off very rude. Sometimes I feel like they are irritated and yelling when they…read morespeak to you. Its very frustrating. I don't think its that hard to be kind. They always ruin my mood when I get off the phone with their administration staff but its a small town. There isn't much option. I give it 3 stars because the doctors here are very nice

I've never had a worse experience at an eye doctor's office in 34 years of exams. I'm convinced…read moretheir positive Google reviews are largely self-generated. I was charged $80 extra for a contact lens fitting when I asked to forego ordering lenses through them and receive my prescription directly. A fitting is when the doctor helps you try on your lenses. When I contested the charge, the office claimed that measuring my eyes for lenses was a fitting. No, that's an exam, that's why it's covered by insurance. When I had called the office earlier for an estimate, they said that if I didn't need a fitting of lenses ordered through them, then I would only pay exams. So, fraud. Most eye docs see that my pupils are large and go light on the dilation drops. Here, they don't observe or care. Even with sunglasses, vision was too fuzzy to work on a screen or outside for a couple hours after--and I needed to work--and driving home an hour later was sketchy. Customer service was lacking from almost everybody. The eye doctor didn't seem to care. Most of the time was with techs who didn't provide explanations. The office had noted my birth date wrong, so I was in their system wrong, and no one told me I should bring my prescription. It would have been cheaper to go with my regular doc, even WITHOUT insurance, and I would have more confidence that my prescription was 100% accurate.

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

I really appreciate my eye doctor here. Wait is not long and he remembers me! I get an annual…read morecheck up and he always explains what his tests reveal. I feel like I get special attention!

New prescription not as good as the old glasses. The optician treated me as if I were senile,…read morelying, or ignorant. I am stuck with two pair. Next year I am going to Walmart.

I Love the staff they are kind and respectful. The Eye…read moreSurgeon Dr. Oliva did a corneal transplant and it is still living and doing well, after 2 previous tries from a different place in California by their eye surgeon, which both failed within 30 days. My new one was transplanted by Dr. Oliva on June 4th, 2024 still going strong 6+ months Later. I feel very grateful to have such a skilled professional working on my eyes. My eye journey will continue for as long as I can see. I will add a new Dr. in the Medical Eye Center for my Glaucoma. We are scheduled to meet soon. Happy to be with such wonderful people!! Sweet Lee LoveS

I thought this place was efficient and a good place to go. Today I'm seriously questioning that. My…read morefriend had heart surgery in February. He was seen at the medical Eye Center in May and found that he needed cataract surgery. We needed to do that after the six month mark from the heart surgery. So we made an appointment in August one week after the six month mark. The morning of our appointment in August they called and canceled it because we need a clearance from the doctor. I don't know exactly why is it that we could not have been told this in May, June or July? Why so cavalierly waste our time over something that they knew ahead of time they needed? It's not respectful it's not efficient and it's definitely no way to treat people.

The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

After many years of being a patient I discovered he was not charting my complaints on my health.read more

Great family doctor. Easy to get an appt. to see. They have drop-ins, too. Will sit and talk to…read moreyou. He has time for you.